Learning Consultant II Reports to: Director, Training & Development Department: Training and Development Employment Type: Full-time Location: Pune, India Shift - Night Shift Job Description: The Learning Consultant II will play a pivotal role in assessing training needs, designing and facilitating effective learning solutions. This position requires a strategic thinker who can collaborate with various stakeholders to support and enhance our organization's learning and development initiatives. The successful candidate will possess a deep understanding of adult learning principles, facilitation techniques, and the latest educational technologies. By leveraging these skills, the Learning Consultant will contribute to the professional growth of our employees and the overall success of our organization. This is a hybrid, mid-level position. Essential Functions: Partner and build relationships with stakeholders to identify knowledge and performance gaps. Maintain working knowledge of audience tasks, processes, challenges and needs. Provide recommendations for training interventions. Ensure skill transfer has occurred vs. training completion. Facilitate engaging learning sessions on product, process, tools, industry and best practices. Leverage adult learning theory and learning technologies to deliver effective, objective based learning classes. Ensure focus on skill development within the context of audience job roles. Develop, customize, and implement learning modules tailored to business needs. Handle the entire training cycle, from identifying training needs, content creation, scheduling, delivery, and post-training evaluation. Partner with Instructional Designers, Program Managers and/or SMEs to develop instructionally sound content. Where appropriate independently develop instructor led, self-paced content or knowledge articles. Develop knowledge of DealerOn product sets including value messaging and application of product knowledge to your assigned audience, i.e. Implementation trainer should know how to install, Support should know troubleshooting, etc. Stay abreast of automotive and digital marketing current events, challenges and needs. Review peer content and make suggestions Act as a lifelong learner, providing ongoing investment in time in gaining knowledge in DealerOn offerings and how they impact our customers, automotive industry knowledge and learning and development best practices. Implement learning programs and track effectiveness through key performance metrics. Administer learning assessments. Leverage results to improve offerings and communicate learning effectiveness to leadership. Manage course attendees, assignments, training calendar, etc. Support organizational development initiatives to enhance workforce capabilities and productivity. Required Skills/Experience: Bachelor’s degree in education, Organizational Development, Human Resources, or a related field. 5-7 years proven experience as a Learning Consultant or similar role within a corporate environment. It will be an individual contributor role. Advanced knowledge of adult learning principles, facilitation techniques, and evaluation methodologies. Proficient in Microsoft Word, Excel, PowerPoint and Outlook Proficiency in using learning management systems (LMS) and virtual facilitation tools. Excellent facilitation, communication, and interpersonal skills. Ability to manage multiple projects simultaneously and work collaboratively across teams. Creative thinker with a passion for learning and development. Commitment to staying informed on the latest trends and developments in the field of learning and development. Will be reporting to US leader. Should be comfortable working in Night shift (6.00 pm – 3.00 am) Preferred Skills/Experience: Working knowledge of Salesforce Digital Marketing Background Automotive industry/knowledge Experience working in a global environment and managing cross-functional training needs Experience in a fast-paced environment Competencies Adaptability Self-driven Attention to Detail Business Acumen Communication Creativity Customer Service Dependability Industry Knowledge Interpersonal Skills Product Knowledge Using Technology
Program Success Manager I Reports to: Supervisor of Customer Support Department: Customer Support Employment Type: Full Time Job Description: The Program Success Managers overall responsibility is to build, maintain and grow our customer relationships by being their industry expert. They are responsible for prioritizing incoming requests, building and maintaining relationships with our partners, and providing superior customer service. This individual works as the liaison between the programs and the operations and product teams to identify improvements, bugs or feature requests, needed to satisfy program requirements. This is a remote, mid-level position. Essential Functions: Manage customer accounts comprised of multiple divisions: International Markets, Automotive, and Home Be a subject matter expert on Dealer On's products, core systems, and platform functionality Perform basic website edits Prioritize and improve resolution on escalated customer issues Work with customers and partners to review digital performance through group or single store reporting, including providing optimization recommendations to improve all aspects of the customers’ websites Ensure customers and partner representatives have proper back-end training on our products and tooling Establish and maintain a highly positive relationship with clients, partners, team members, and internal departments Review, scope, and monitor projects that align with the assigned area of responsibility Assist business leads in driving client retention and identifying business growth opportunities Prioritize, triage, and communicate resolution on escalated customer issues and requests Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders Complete website case requests, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams Assist in updating and creating knowledge base articles for the team on a consistent basis Required Skills/Experience: High School Diploma or equivalent 4+ years of customer support or account management experience Strong ability to work with cross-functional teams in a highly complex, always changing environment Previous experience in Salesforce or JIRA Ability to react quickly and multi-task to meet changing department priorities Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud Ability to think critically and contribute to improving team processes Preferred Skills/Experience: Fluent in Spanish Knowledge of SEO, SEM, Google Analytics, and Content Management Systems (CMS) Bachelor’s Degree or equivalent Call or Contact center experience Dependable, follows instructions and takes initiative to solve problems Experience in project management, digital marketing, and strategic marketing Google Analytics Certified Ability to work various shifts including evenings and weekends Competencies Attention to Detail Adaptability Initiative Research/Analysis Judgment Use of Technology
Position - Graphic Designer Shift - Night Shift (6.00 PM - 3.00 AM IST) Mode - Form Office Location - Pune Exp - 4-8 Yrs A DealerOn Graphic Designer is responsible for the creation of web advertisements, website banners, and digital marketing assets for our clients in the automotive industry & beyond. The Graphic Designer must have extensive knowledge of design strategy and best practices for digital marketing design, such as color, typography, and composition. Working within a team of graphic and web designers, the Graphic Designer will exhibit mastery of branding and compliance standards throughout the automotive industry. To be successful, the Graphic Designer needs to have strong organizational and visual design skills; an expert-level understanding of visual hierarchy and information prioritization is a must. The DealerOn Graphic Designer should be proficient in Adobe Photoshop & related tools needed to create graphics & advertisements for clients in a fast-paced team environment. Essential Functions Create assets, templates, and digital creative in formats such as website homepage banners, web banner advertisements, and display advertisements for digital marketing and remarketing. Create display ads, social media marketing creative, and web banner advertisements according to client and internal company requests. Adhere to brand guidelines and specifications to meet compliance requirements and stay up-to-date as these ever-changing standards evolve. Utilize relevant internal and external assets to fit the goal of customers & customer-facing teams, as well as internal design team requests. Collaborate with team members to maintain a database of up-to-date digital resources, including fonts, logos, templates, and branding materials. Communicate with customer-facing teams to translate client requests into templates and complete assets used to improve design workflows on a regular basis. Assist with internal DealerOn marketing efforts as needed. Required Skills/Experience: Bachelor’s Degree or 3+ years of relevant work experience Expert level proficiency in the latest version of Adobe Photoshop Experience working with Adobe Illustrator to create & manage vector graphics Understanding of design principles, demonstrated with a portfolio of previous work Solid grasp of typography, composition, and color theory fundamentals Proven experience working with and following brand guidelines Ability to understand a client’s unspoken goals by reading beyond the provided ask Willingness to accept critique and improve based on creative input & ever-changing design trends & requirements Professional communication style, strong work ethic, and excellent organizational skills Fluency in Windows operating system & file/asset management Preferred Skills/Experience: Degree in Graphic Design or related field Experience designing online advertising Familiarity with the auto industry & it’s trends Ability to create interactive, animated, or automated graphics Knowledge of HTML/CSS a plus Experience with InDesign & other Adobe CC programs Proficiency with Microsoft Sharepoint, Onedrive or other remote file-sharing tools Experience with MacOS Competencies: Superior organizational skills Extremely detail-oriented Expert-level eye for design & visual/brand identity Ability to work as a team Ability to work in a fast-paced, ever-changing environment Dependability Self-motivation and drive Customer focus
As an AI Content Editor at our company, you will have a significant role in implementing and optimizing the AI-powered content generation process. This mid-level position will require you to collaborate closely with our SEO team to implement and test AI models for creating high-quality content. Your responsibilities will include: - Ensuring that the AI-generated content meets the quality and compliance standards set by the company - Spot checking and editing AI-generated content to maintain accuracy, coherence, and relevance - Working with the AI team and future content editors to enhance content generation prompts for improved output - Participating in real-world testing with select clients to evaluate the effectiveness of AI-generated content on SEO rankings - Aligning AI-generated content with our clients" SEO strategies - Exploring the incorporation of AI technology into other areas of content creation, such as homepage content and potentially AI-generated Spanish content and translations Qualifications required for this role include: - Bachelor's degree in English, Communications, Journalism, or a related field (relevant experience will also be considered) - 3+ years of proven experience in content editing and writing, preferably in digital marketing or SEO-focused content - Familiarity with AI-powered content generation tools and algorithms (a plus but not mandatory) - Excellent attention to detail and strong editorial skills for ensuring high-quality content - Ability to work effectively with cross-functional teams to implement new strategies - Quick adaptability to evolving technologies and advancements Additionally, preferred skills and experience for this role include: - Experience in editing or writing automotive-specific content - Advanced knowledge in AI writing techniques Join us in revolutionizing content creation with AI technology and make a significant impact on our SEO strategies and content quality.,
Role Overview: As a Quality Control Specialist, your primary responsibility will be to conduct website audits for both new and existing clients. You will be performing specialized manual testing on pre-launch websites and conducting audits on live sites for the Implementation and Support teams. Reporting to the Implementation Manager, you will collaborate closely with the Implementation Lead Specialist to support your professional growth. This is an entry-level position that offers remote work flexibility. Key Responsibilities: - Execute the documented Implementation Quality Control Tasks before website launches and conduct Live Site Audits as directed by the Customer Support team - Assist interdepartmental Quality Control efforts to familiarize them with Development and Design processes - Engage in projects led by the Lead and Manager, taking responsibility for specific components and collaborating with teams outside the department when necessary - Rectify identified errors using the proprietary content management system (CMS) - Perform any other tasks as delegated Qualifications Required: - Bachelor's degree or equivalent training - Strong commitment to following processes and maintaining documentation - Ability to prioritize tasks effectively in a dynamic environment and handle unforeseen demands - Proficiency in Excel, Microsoft Word, and Outlook Additional Company Details: The preferred qualifications and experience for this role include: - 3 years of relevant experience in the field or related career - Basic knowledge of HTML and CSS - Exceptional attention to detail, particularly in communication both written and verbal,