Job For Naukri Testing

IT Support Engineer

Position Summary

We are searching for an IT Support Engineer to join our team! You will use your hands-on IT expertise within a team engaged in providing hardware and software support to Lionbridge employees in the Americas region. You will assist your colleagues by providing escalated support of hardware and software assets and inventories; providing escalated support for desktops and laptops, as well as limited providing support for servers and networking equipment. In addition to support, you will be a part of project teams for implementing new technology.

What You Will Do:

• Follow and build on policies revolving around accounts and onboarding practices

• Aid in requests and guidance from other team members on server and networking

• Play a supporting role in building, configuringand shippingserversand networking equipment in accordance with departmental standards

• Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system

• Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation

• Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely

• Assist in documenting IT technical instructions, processes, and procedures

• Ensure inventory and tracking system is always up to date

To Be Successful You Will Have:

• 3-5years of hands-on experience in hardware and software support

• Able to get security clearance from the government, required

• Must be bilingual, French and English

• Experiencewith Active Directory, network connectivity devices, and server and server software management practices

• Experience with IT security best practices

• Understanding of ITIL fundamentals and practices

What you can expect in return:

• The opportunity to work with world-leading companies, opening the door to limitless opportunities.

• Working with a Forbes-listed World-Leader in Best Remote employer, Top employer of Women and Top employer for Diversity.

• To work with great teammembers, who are as passionate as you!

• To learn a ton and have your professional development as a priority

• Flexible working hours.

• Paid Volunteer Day and an additional Paid Day Off for your Birthday.

• Professional development opportunities in a multi-cultural environment - Lionbridge has offices in 24 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.

• Access to the latest technological solutions.

• Access to Lionbridge's Employee Wellness Platform.

• Career guidance with learning and development opportunities along the way, backed by Lionbridge's internal mobility and referral bonus programs.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.