Job Alert!! Service Desk Technical Support | Pune

Job Specifications

Designation:

Role

Hiring Location

Work Mode & Shift

Please find job description below for the role

Summary:

The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers.

Roles & Responsibility

• Answer phone calls, emails, and chat messages from clients regarding technical issues.
• Troubleshoot software and hardware problems.
• Escalate complex issues to the appropriate team members.
• Document all customer interactions in the ticketing system.
• Stay up to date on the latest technical developments.
• Provide excellent customer service.

Must Have

• Min 2 + Years Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution).
• Experience in Voice and email Support (US client).
• Strong customer service & Handling skills.
• Excellent written and verbal communication skills. (Language/Grammar Proficiency).
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Familiarity with ServiceNow Ticketing tool.
• Knowledge of common technical troubleshooting tools and techniques.
• Knowledge of ITIL Framework is Required

Please apply to express your interest in this opportunity