Posted:1 day ago|
Platform:
On-site
Full Time
You’ve worked on the shop floor of a reputed jewellery chain. You understand solitaires, color-clarity-cut-carat, and how to build trust in high-ticket jewellery sales. You’re digitally savvy and ready to bring that consultative magic to our D2C customers via WhatsApp, video calls, and phone conversations.
• Engage with inbound leads via WhatsApp, phone, video, or email
• Guide customers through product discovery, design options, pricing, and certification details
• Build trust and drive conversions for high-value and made-to-order jewellery
• Maintain a disciplined follow-up funnel to close warm leads
• Upsell complementary products (e.g., rings with earrings, solitaires with bands)
• Log all conversations, notes, and statuses into CRM tools
• Coordinate with catalog, operations, and production teams for customer requirements
• Offer video consultations and live product demos where required
• Handle queries related to customization, engraving, delivery timelines, etc.
Requirements
• 2+ years experience in jewellery sales, preferably with diamond and bridal jewellery
• Prior work with organized retail brands is preferred
• Strong product knowledge of diamonds, gold purity, hallmarking, GIA/IGI certification
• Excellent interpersonal and communication skills – English & Hindi a must
• Comfortable using WhatsApp Web, Google Sheets, video calling tools, CRM platforms
• Self-driven, target-oriented, and emotionally intelligent
• Availability to work 6 days a week (including weekends), with weekly offs
• Competitive base salary + performance bonuses
• Career growth in a fast-growing D2C luxury brand
• Exposure to the future of digital-first jewellery retail
• Learn directly from founders & brand experts
• A customer-first culture that values trust, style & innovation
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