454 Japanese Jobs - Page 5

Description Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About the role We are looking for a Technical Support Engineer to join our team and support customers in Bangalore-India. With our outstanding technical expertise, we at Enphase customer support are helping our customers to make the best use of their Enphase solar PV systems. The most advanced technology at Enphase allows us to monitor and control each component in the field. Industry-leading innovation and continuous learning allows us to always remain one step ahead of our installer partners and be well-equipped to provide professional support during the commissioning of new sites. The possibilities are endless, including a competitive base salary, corporate bonuses that are paid out quarterly, excellent benefits, and even company stock! To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables. What you will do Enphase support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Conduct remote troubleshooting of Enphase products. Troubleshoot, approve and execute warranty claims. Provide pre-sales information about Enphase products. Assist with the activation of new Enphase sites as needed. Document all activity in a central CRM/Help Desk software platform. Coordinate with Enphase Engineering the tracking of field issues, and subsequent product modifications or logging product bugs in a central database. Assist other team members with troubleshooting and/or administrative tasks as needed. Follow departmental conventions and procedures. Participate in ongoing training/education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums. Abide by all company policies and standards of conduct contained in the Enphase Energy employee manual. Perform other duties as assigned. Who you are and what you bring Bachelors degree in Engineering or equivalent A minimum of 1 year experience in supporting customers in a Tech Support or Customer Support role. Good interpersonal skills and proven ability to build rapport and establish/maintain working relationships with customers, peers, and managers. Fluency in English AND Japanese is essential. Excellent oral, written, and interpersonal communication skills. Process-focused, highly organized, and comfortable in a fast-paced, results-driven environment. Engaging, confident, and energetic telephone personality. Computer literate (PC skills essential, Mac OS desirable). A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background - highly desirable. Exposure to solar/PV-related environments - desired. What we offer A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry. Competitive salary plus additional benefits such as quarterly bonus and company stocks. A great work environment in teams with colleagues from various countries worldwide. Initial training, as well as continuing professional development. Must be willing to work fully remotely. Please submit all resumes in English.

Candidates who can speak very good English & Japanese-speak, read and write.(Mandate). Customer service of ecommerce products. Blended process of voice, emails and chat.Levels of N1 and N2. Shift Timings-IST 6:00 am to 3:30 pm. Responsibilities: Customer Service: Respond to customer inquiries and resolve issues effectively and efficiently. Handle customer complaints professionally and empathetically. Provide accurate and timely information to customers regarding order status, product availability, returns, and refunds. Assist customers with technical issues and troubleshoot problems. Build and maintain strong customer relationships. Communication: Communicate effectively with customers in both English and Japanese (fluent in speaking, reading, and writing). Understand and respond to customer inquiries and concerns in a clear, concise, and professional manner. Document all customer interactions accurately and completely in the CRM system. Process Management: Handle customer interactions efficiently and effectively within established service level agreements (SLAs). Adhere to company policies and procedures for customer service. Utilize customer relationship management (CRM) software effectively. Problem-Solving: Identify and troubleshoot customer issues effectively and efficiently. Escalate complex issues to appropriate departments as needed. Proactively identify and suggest solutions to improve customer service processes.

Must have N2/N3 Holder Excellent command over Japanese Language Interpretation in Top Management Meeting Translation of Documents Interpretation in Genba Interpretation in Conferences Interpretation for MD, Directors Required Candidate profile Good at kanji Good command over Japanese Speaking Must have exposure in Automobile Industry

Do you want to be a part of a team where your ideas have the potential to reach millions. Job Description : The Last Mile Analytics & Quality Team is looking for Japanese Language Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization. Your solutions will impact our customers directly! The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done. Basic qualifications Bachelors degree. • Fluency in Japanese. • Required minimum JLPT N3 certification. • Previous work experience preferred. Please apply on the below job id and share your updated resume with the additional details to the below added mail . https://amazon.jobs/en/jobs/2955505/quality-specialist-japanese Job ID : 2955505 Use this Job Id to apply in Amazon.jobs Total years of Experience in years : Current/ Previous company name : Spanish Proficiency Certification : Education Qualification ( Course ): Graduation completed year : Current State & Current City: Open for Hyderabad : Yes / No Notice Period / Immediate joiner : Previously worked with Amazon ( Yes/ No ) If yes, mention employee ID: Current CTC : Expected CTC : If you are interested Please add your resume with the above details to ilakiya@amazon.com this mail id .

sRide Carpool is looking for Privacy Settings to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

The Support Products Services (SPS) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge. A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them. - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. - Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. - Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities. - Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. - Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers. - Identifying opportunities to update existing support documentation and effectively escalating to content specialist. - Mentoring new and junior employees to up-level their knowledge of Amazon s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues. A day in the life The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects. About the team The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do. - Bachelor s degree in marketing, communications, or equivalent experience - 2+ years experience in digital advertising and/or programmatic advertising - Excellent verbal and written communication skills (English) - Ability to effectively and confidently communicate with advertisers - Strong prioritization and time management skills, with a high degree of flexibility - Experience providing client services, customer support, or working with external stakeholders on shared objectives - Willing to work in a diverse atmosphere and contribute to an inclusive culture - Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required) - Experience in online advertising or e-commerce - 1+ years of ADSP experience - Basic understanding of programmatic ad technology - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines - Additional languages (European, Mandarin, Japanese) is a plus

The Support Products Services (SPS) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge. A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them. - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. - Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. - Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities. - Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. - Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers. - Identifying opportunities to update existing support documentation and effectively escalating to content specialist. - Mentoring new and junior employees to up-level their knowledge of Amazon s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues. A day in the life The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects. About the team The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do. - Bachelor s degree in marketing, communications, or equivalent experience - 2+ years experience in digital advertising and/or programmatic advertising - Excellent verbal and written communication skills (English) - Ability to effectively and confidently communicate with advertisers - Strong prioritization and time management skills, with a high degree of flexibility - Experience providing client services, customer support, or working with external stakeholders on shared objectives - Willing to work in a diverse atmosphere and contribute to an inclusive culture - Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required) - Experience in online advertising or e-commerce - 1+ years of ADSP experience - Basic understanding of programmatic ad technology - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines - Additional languages (European, Mandarin, Japanese) is a plus

The Support Products Services (SPS) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge. A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them. - Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. - Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. - Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities. - Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. - Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers. - Identifying opportunities to update existing support documentation and effectively escalating to content specialist. - Mentoring new and junior employees to up-level their knowledge of Amazon s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues. A day in the life The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects. About the team The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do. - Bachelor s degree in marketing, communications, or equivalent experience - 2+ years experience in digital advertising and/or programmatic advertising - Excellent verbal and written communication skills (English) - Ability to effectively and confidently communicate with advertisers - Strong prioritization and time management skills, with a high degree of flexibility - Experience providing client services, customer support, or working with external stakeholders on shared objectives - Willing to work in a diverse atmosphere and contribute to an inclusive culture - Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required) - Experience in online advertising or e-commerce - 1+ years of ADSP experience - Basic understanding of programmatic ad technology - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines - Additional languages (European, Mandarin, Japanese) is a plus

Summary -To plan and lead Category initiatives for a clearly defined sub-category globally OR one category regionally OR all categories in one country OR multiple cross-divisional categories in one country; to develop the sub-category strategy as part of the wider Category Strategy; to lead proactive sourcing projects, specification definition and demand management, as we'll as manage sub-category-specific supplier performance and innovation activities. Key Responsibilities: Supports in Implementing category strategic goals from overall Procurement strategy / Ecosystem management Under guidance of the regional category manager/s Planning, organizing and managing projects taking into account priorities, resources, budgets, issues and constraints to achieve desired results; defining clear project scope and objectives; utilizing software and tools to plan, track and report status. Contribute to overall savings opportunity identification and delivery Compliance risk management: supporting reports to determine appropriate compliance level. Monitoring end-to-end compliance (budget, payment, vendor PO, contract invoice, buying channel, etc) and deriving corrective actions to improve compliance. Applying risk management processes including identifying and evaluating risks, and defining and executing a risk mitigation plan. Maintaining and updating Procurement applications accordingly to the Procurement content (eg e-catalogs, user portal). Continuous improvement of procurement content and automation. Support definition and implementation of Procurement tools and processes. Managing data analysis and reporting, eg analyzing spend, demand, supply markets and competitors. Extracting, cleansing and consolidating information to fact-based insights for further usage eg in category strategies. Commitment to Diversity Inclusion: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Essential Requirements: Demand management Responsible to ensure the right balance between business needs and Novartis strategy. Accountable to work with stakeholders to identify the most cost-effective ways to deliver business objectives. Sourcing and supplier relationships management Executing the Source-to-Contract process including respective strategies, approaches and methods: Preparing and conducting fact-based negotiations. Adapting tactics from a broad portfolio of negotiation strategies to achieve results that support business and Procurement objectives. Proactive assessment of new ways of working, involving innovative scientific technical solutions by identifying and onboarding the right suppliers. Manage relationships with stakeholders Analyzing specifications for optimization. Linking specification to customer value, challenging specification confidently. Conveying messages clearly and convincing stakeholders. Achieving results by proactively building long-term, sustainable and effective relationships, understanding the stakeholder landscape and demonstrating political astuteness across business structures and networks EDUCATION: University/Advanced degree is required. masters Degree/other advanced degree in the business administration, finance, law or scientific or technical field is preferred. EXPERIENCE: +10 years of relevant business experience (industry specific experience). Preferably > 10 years of experience in Procurement or other related experience within the Pharmaceutical industry, preferably in category management, supplier management, or related area, with a focus in the REFS Category domain. Strong project management or other leadership experience. LANGUAGES Excellent spoken and written English, Japanese Chinese would be preferred.

1. Can translate Japanese language into English and Hindi 2. Should be fluent in English and Japanese 3. Easy hands on PPT and Excel 4. Should have SAP Knowledge

Requirement: Candidate must hold a C1 certification in the specified language and have at least 3 years of experience working with that language. Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.

Role & Responsibilities: Learning our compliance policies and procedures to protect the integrity of client engagements. Conduct internet-based search. Conducting reviews and evaluate the completeness, accuracy, and appropriateness of an individual or an entities profile. Identifying and applying a strong distinction between correct/incorrect business practices and escalate compliance breaches. Understanding and enforcing key requirements of firm and regulators Legal & Compliance rules and policies. Managing tasks and activities in a timely manner with complete ownership of responsibilities. Engaging with client service professionals daily to understand their needs and provide support to meet an objective of providing excellent services to Clients Partnering with different business units and work through complex situation on a day to day basis. Individual will reference existing policies; however, due to frequency of unique situations will need to research issues and, through situation-specific inquiries, propose solutions to issues. An ideal candidate will have the following: Graduate/Postgraduate with 2 years of minimum relevant industry experience i.e Compliance, Due Diligence, Risk Management. Mandatory - Fluency in English (verbal and written). Desirable but not required - Fluency (verbal & written) in Japanese and/or Korean languages skills will be given preference. Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage. Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail. Strong interpersonal and communication (both verbal and written) skills since the role requires collaborating with cross functional teams Successful track record of working in a team environment. Adaptability to work in a dynamic environment often accompanied by stringent deadlines. Strong analytical bent of mind and structured problem-solving approach. Able to work and deliver under minimal supervision/independently.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Job Title: Services Order Management & Billing Analyst Location: Bangalore Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing. Responsible for the following major activities: Coordination of order processing and billing activities for Order Management contracts Supervision and daily task management of Customer Advocate Team that oversees the following areas: Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing Maintaining of equipment database and processing, updating movements, additions and cancellations Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Education: Bachelor s degree in finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company. Basic Qualifications Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer) Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving Language : Japanese (Mandatory), English Preferred Qualifications Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

Mail me your Resume along with below details to Priya.jagadale@fujitsu.com Name :: Contact no :: Mail id :: JLPT level :: Total Exp :: Pref Exp :: Current Ctc :: Expected CTC :: Ok for chennai location :: Ok for WFO :: Ok for 24/7 :: Role & responsibilities Perform software-related QA translations and technical translations from Japanese to English and vice versa. Handle customer communication in both Japanese and English, ensuring clear and effective communication of technical issues, solutions, and updates. Conduct Root Cause Analysis (RCA) on software defects and issues, providing detailed reports in both Japanese and English. Collaborate with the development and QA teams to understand product updates and changes, and translate technical specifications as needed. Assist in creating and maintaining bilingual documentation of software products, technical procedures, and QA processes. Provide language support to other team members as needed. Business process and service improvement for service enhancement. Training and team development, Mentoring, coaching -Business Process and Service Improvement. S&R (Sense and Respond) Communication Cell Regards, Priya.jagadale@fujitsu.com

Foreign Language Teacher (Part time) for Summer School and Regular required for following languages: 1 Spanish, 2 French, 3 German, 4 Mandarin

P.I. Prestige International India Pvt. Ltd. (Health Support Services) is a specialized healthcare support provider dedicated to assisting Japanese patients in India. We offer professional Japanese-English medical interpretation and comprehensive support for health insurance claims, ensuring a stress-free experience for our clients in a foreign healthcare environment. Key Responsibilities: Provide Japanese-English and English-Japanese interpretation in medical settings. Support Japanese patients in navigating hospitals and healthcare services in India. Assist clients with documentation and procedures for health insurance claims. Coordinate with doctors, hospital staff, and insurance providers to ensure smooth communication. Maintain professionalism and cultural sensitivity in all client interactions. Qualifications: Graduate / Postgraduate. Certification in Advanced Japanese Language Course (JLPT N2/N3 or currently pursuing N2). Required Skills: Fluency in Japanese and English (spoken and written). Proficiency in Microsoft Office (Excel, Word). Strong communication and interpersonal skills. Understanding of Japanese culture and business etiquette. Ability to multitask and adapt in a fast-paced work environment. Prior experience in language interpretation/translation is a plus. Desired Candidate Profile: Freshers and candidates with up to 2 years of experience are welcome. Friendly, empathetic, and client-oriented. Willingness to work from either Bangalore or Gurgaon.

Are you ready to power the future At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide, Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management We're committed to making clean, green energy the primary power source for homes, businesses, and beyond, With the growing demand for electricity, the need for smart, clean energy sources is constantly rising SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating Join us and be part of a company that values creativity, agility, and impactful work, We are looking for a Japanese Speaking Customer Service Specialist to join our growing Global Technical Centre to provide innovative solutions for Japan international market This is an opportunity to become an expert in the SolarEdge product offering and the solar industry in general Based in our brand-new offices, we will be able to provide a collaborative environment, transportation, meals, and a competitive compensation package, This position will require Japanese Language Proficiency (JLPT N2/N3) and to work in Japan Standard Time** What will you be doing Answer inbound chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available, Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors, Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls, Manage the monitoring database of customer installations, Document all activity in the ticketing system and other database software platforms, Create layouts on the monitoring site at the customers request, Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers, General understanding of Microsoft Office products and utilize them efficiently, Requirements: 1-3 years of experience in professional customer service and in technical helpline or remote support, Engineering or technical qualification in electrical and electronics is preferred, Basic understanding of IP network technology, Experience with solar electric products, Exceptional listening and questioning skills, Outstanding written communication skills in English, Ability to multitask in a very fast-paced environment, Experience working for an international organization is preferred, Ability to work in a continuous shift model, Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers, Business communication skills in English Japanese Speaking Engineer (JLPT N2/N3) (Read, Write, or Speak) is a must SolarEdge recognizes its talented and diverse workforce as a key competitive advantage Our business success is a reflection of the quality and skill of our people SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance,

ACS-I India is looking for a 1-3 years experienced Markush Analyst with scientific expertise, analytical skills, problem solving capabilities, and relevant language skills to help build CASs world-class collection of Markush structures They leverage their expertise to curate high-quality research data from patent authorities in their area of scientific expertise and across a diversity of scientific domains The incumbent may also provide scientific and content knowledge, capabilities, insights, and solutions for other CAS functions Job Responsibilities The Organic Chemist analyzes, collects, and curates the valuable chemical structure data disclosed in patent publications Leveraging both scientific and technical knowledge, the Organic Chemist extracts key insights and builds the CAS Content Collection This role centers on capturing Markush structures which represent a way to claim a broad range of chemical compounds in a patent, typically using a generic structure with variable groups to represent different possible substituents Markush representations are a powerful tool for patent protection, allowing for a single claim to cover numerous variations of a core structure, Job Requirements An advanced degree in organic chemistry or related scientific field Alternatively, a bachelor's degree with 1-3 years of related work experience, Moderate level of technical acumen and willingness to learn how specific scientific computer programs work, Advanced problem solving and logic skills, Japanese, Korean, German and/or Russian language skill is desired, but not required, Excellent scientific reading comprehension and writing skills; experience with patents is desired, Strong learning aptitude, including the ability to quickly learn and apply complex scientific concepts, policies, and technology tools Ability to apply learnings to new situations and to glean relevant insights, Strong attention to detail and ability to work both independently and as part of a team, Solutions focused on continuous improvement and growth, Ability to manage time effectively and prioritize responsibilities, Proficiency with Microsoft Office including Outlook, Word, Excel, and PowerPoint applications Aptitude and interest for learning and using various web-based and/or proprietary computer applications including, but not limited to video conferencing, instant messaging, and document sharing software, Ability to proactively collaborate, communicate and share knowledge with peers with diverse backgrounds, Strong work ethic

Digital Content Services Technicians are responsible for evaluating all digital deliveries, outputs and derivatives as we'll as preparing files for delivery to linear and non-linear distribution. They are expected to have knowledge of transcode platforms, file formats, domestic and international media standards, and media asset management . Additional responsibilities include but are not limited to: Initiating transcodes, reviewing and acting on Auto QC data, as we'll as tagging and updating associated metadata . Additional focus will be on demonstration efficient communication and computer skills . Your Role Accountabilities : Perform technical review and database entry of digital content Utilize Media Asset Management system to update metadata and provide reporting as needed Audio/Video fault and issue tracking and follow up Input/ Validate accurate information into Scheduling module Monitor internal systems for incoming media requests, including but not limited to standards conversion, file creation, content management and distribution Negotiate, prioritize and manage client expectations for delivery timelines Coordinate with internal and external Discovery clients to confirm specific technical requirements Knowledge of related standard operation procedures and company policies Initiate and troubleshoot media creation workflows Qualifications & Experiences: Must possess excellent organizational skills, good verbal and written communication skills and proficient in computer usage. Must have a thorough understanding of professional/broadcast HD and SD signal standards Must have a thorough understanding of video resolution, and audio formatting Must have basic understanding of Media files including: file formats, codecs, file size and storage Must have demonstrated experience dealing with immediate deadlines that require problem solving and on the fly critical analysis Must be self-motivated, highly organized, detail oriented, and able to handle multiple projects simultaneously under tight deadlines in a team environment Able to work independently and within a team Must maintain professional attitude, demeanor and relationship with DCI management, co-workers and staff at all times. This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by his/her direct manager. Not Required but preferred experience: Bachelors degree in Communication Arts or Radio/TV/Film preferred 2 to 3 years experience with various encoding processes, editing and signal routing in a broadcast/ post production environment is highly desirable . Experience with Avid, Final Cut and Adobe Creative Suite Experience with media file transfer and sharing workflows Multilingual in any of the following a plus: English, Spanish, Portuguese, Putonghua (Mandarin), Hindi, Tamil, Telugu, Bengali, Melayu , Japanese, Vietnamese, Complex Chinese, Simplified Chinese, Indonesia, Korea, Burmese.

Perform compliance operation activities supporting the Market Compliance Officers for International market like overseeing and/executing the AML work. Analyze financial documents and statements to identify any suspicious patterns that have occurred or may occur in the future. Investigate, measure, and report on the organizations risk of suspicious or fraudulent financial activity. Investigating and assessing the financial risks posed by a companys operations and monitoring/regulating high-risk activities. Performing PEP reviews - Decision potential matches at the time of onboarding new accounts. Also, perform Enhanced Due Diligence on confirmed PEP s at periodic intervals for existing customers. Performing Sanctions reviews - Decision potential matches at the time of onboarding (Front End Screening) and during the lifecycle of the account (Back End Screening). Stakeholder management by leading alignment calls with senior leadership across different business units and obtain concurrence. Qualification & Skill Set Required: Minimum of 4 years of relevant experience within the Big Four or in a bank/financial institution background. The ideal candidate should be someone from a mix of Big 4 audit background and/ internal audit experience/SOX testing/PRSA Testing in a bank/financial institution. MBA, Chartered Accounts, Law Graduates, CPA, ACAMS, MBA and individuals with certifications in audit would be preferred. Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps. Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks. High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency. Excellent verbal and written communications skills in English. Prefer language expertise in a foreign language (Japanese, German, Spanish, etc) We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

About Credit Saison : Established in 2019, CS India is one of the country s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintech s. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. CS India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, CS India has a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B and an employee base of about 1,000 people. Credit Saison India (CS India) is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Credit Saison Co., Ltd. ( ) is a leading Japanese financial services company, founded in 1951 and headquartered in Tokyo. As the 3rd largest credit card issuer in Japan, Credit Saison boasts over 35 million cardholders. The company operates across five main segments: Payments (B2C): Offering a variety of payment services, including credit and prepaid cards, and smartphone-based payments. Payments (B2B): Providing credit cards and other payment services to businesses, enhancing cash flow and back-office efficiency. Finance: Offering financial products for home purchases, rentals, and leases. Global Business: Delivering digitalized and localized financial services to underserved communities in Southeast Asia, India, and Latin America. Asset Management: Providing asset management services tailored to business operators capital investment plans. Saison International serves as the international headquarters and global business arm of Credit Saison and plays a key role in connecting its subsidiaries. Established in 2014, Saison International operates in Southeast Asia, India, and Latin America, partnering with local non-bank financial institutions and FinTech companies to manage a lending business for individuals and MSMEs. This includes Onshore subsidiaries engaged in wholesale lending in Brazil and Mexico An offshore wholesale lending business based out of Singapore (Saison Investment Management Pte Ltd) A non bank finance company in India engaged in both retail and wholesale lending. Associates enagaged in retail and wholesale lending in south east Asian countries such as Indonesia and Vietnam. In addition to its lending business, Saison International also engages in Investment activities, including venture capital. Saison International has been the key driver of growth for Credit Saison, notably establishing a US$ 2bn lending business in India in the last 5 years. Saison International forms the core of the groups future growth strategy. Come join us and be a part of a unique and culturally modern fintech NBFC that is bound for greater success. We pride ourselves on a modern technology stack - reliable, scalable and highly secure!Our tech stack reads like this - Microservices architecture built on Java (Springboot),Kotlin, Go, Python and some serverless infra, Front-ends on VueJS, Mobility via Flutter fully deployed on an automated cloud environment. We have a robust data infrastructure to derive intuitive business insights and also perform automated decisions in our lending process. Skills/Qualifications: A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) Excellent Object Orientation, coupled with excellent problem solving and debugging skills. Highly skilled at Java and related technologies, including Java Frameworks like SpringBoot or Dropwizard, RESTful web services, JSON, Servlet, JSP, MySQL,MongoDB, Kafka,AWS etc. Must have hands-on experience on building scalable and secure backend systems. Should have working knowledge of DevOps concepts like Continuous Deployment, Jenkins, Kubernetes and deployment on AWS. Good understanding of one of the JavaScript libraries and frameworks such as ReactJS, AngularJS etc will be an added advantage. Well versed in software engineering principles, frameworks and technologies Job Duties: Develop server side components, REST APIs - Assume ownership for existing and new modules including design, development and unit testing for enhancements of existing modules and development of new modules. Follows coding standards, builds appropriate unit tests,integration tests and deployment scripts. Solve Problems - Analyse problems logically and exercise sound judgement in defining,evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature. Lead the design and architectural improvements - Participate and collaborate with team members in design discussions, determine areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs and enhance application. Work closely with team members, coordinate requirements, and perform feasibility studies to implement them in application, provide schedules, and activities; contribute to team meetings and activities; troubleshoot development and production problems across multiple environments and operating platforms About Credit Saison :Established in 2019, CS India is one of the country s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partn...

Overview: Blue Yonder is a leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Blue Yonder s Transformation Advisory team is seeking a results-oriented, supply chain professional to lead value-based engagements to discover, enable, and / or expand Customer value from Blue Yonder solutions. Scope: Through various value engagements, this individual will provide thought leadership to C-level executives and their teams to define their supply chain strategy, process and solution transformation roadmap to operationalize the strategy, and a strong business case supported by compelling value proposition for deploying Blue Yonder Solutions. Utilize value engagements to drive Blue Yonder sales revenue This individual will work with current and potential Blue Yonder Customers in the Manufacturing industry within APAC and rest of the world as well. Part of a global team that utilizes a value-based and consultative sales approach and a set of proven methodologies to bring value to Blue Yonder and its customers. Responsible for mentoring and managing a team of Transformation Advisory Managers and / or Consultants What you ll do: Successfully lead Transformation Assessments Conduct site surveys, interviews and workshops, engage with executives and/or individual contributors at Customer; develop a thorough understanding of their business objectives, as-is business processes and associated business challenges Leverage industry and solution expertise, Blue Yonder knowledgebase or other sources, develop a hypothesis on Customer s key business issues and their potential root causes Guide data analysts in conducting operational data analysis to gain insights into Customer s business and prove or disprove the hypothesis on the business issues and potential root causes Benchmark Customer s performance with industry best in class and conduct gap analysis Develop recommendations for process, governance and IT improvements to transform Customer s supply chain or relevant business process to that of best in class Clearly articulate the business impact of the to-be recommendations Map the recommendations to specific Blue Yonder solution enablers Quantify the improvement opportunities and the business impact from Blue Yonder recommendations and solutions Develop a transformational roadmap to deploy Blue Yonder recommendations and solutions for maximum ROI and minimum Time to Value Present a clear, concise and compelling argument to differentiate Blue Yonder recommendations and solutions with proof points Drive consensus within Customer base on the Blue Yonder recommendations and ROI Ensure consistency and quality of Customer deliverables Successfully conduct prescriptive Point of View workshops Understand prospects or Customer s business practices by conducting discovery or assessment Develop a prescriptive point of view on what practices the Customer should adopt to get the best in class maturity Present the point of view with clear articulation of proof points and the business impact of the recommendations and Blue Yonder solutions Successfully lead Strategic Impact Assessments (SIAs) Conduct a disciplined series of reviews to help quantify the delivered value and ensure that the full value of Blue Yonder enabled solution is realized Quantify or validate the value delivered by Blue Yonder solution Conduct analysis of implementation progress to date and identify potential opportunities for improvements (process, governance and IT) or mid-course corrections Develop recommendations to further transform Customer s supply chain or relevant business process to be the best in class Clearly articulate the business impact of the to-be recommendations and potential expansion of Blue Yonder solutions Quantify the improvement opportunities and the business impact from Blue Yonder recommendations and solutions Develop roadmap to deploy additional Blue Yonder recommendations and solutions for maximum ROI and minimum Time to Value Present a clear, concise and compelling argument to differentiate Blue Yonder recommendations and solutions with proof points Overarching Mentor and manage a team of Transformation Advisory Managers, Analysts, and Consulatants Stay ahead of current industry best practices and be recognized as a thought leader Prepare and deliver presentations and publications for industry conferences Be a domain expert to guide Customer towards process improvement to deliver value and productivity Be a domain expert in complex sales cycles and position the value and impact of Blue Yonder offerings Assist sales teams in building and presenting assessment proposals to prospective and existing clients What we are looking for: 5+ years of supply chain experience specific to CPG and Manufacturing industry 5+ years in Value based engagements in software industry - Experience in consultative selling or supply chain advisory services 3+ years in Value based engagements in SaaS offerings Strategy consulting or management consulting experience with a primer consulting firm and or experience as a senior-level practitioner within the Manufacturing and CPG industry Must have an understanding of end to end supply chain planning and execution processes and knowledge of multiple sub-sectors within Manufacturing industry. Ability to benchmark customers for supply chain best practices, operational performance, and financial performance Strong consultative and value based selling mindset and expertise Ability to resolve complex problems with little to no guidance. Action oriented, collaborative, with a Can do attitude and proven ability to realize company strategy to drive value for the customers Proven ability to engage on a peer-to-peer level with C-level executives at Fortune 100 companies. Excellent communication and presentation skills with the ability to create and deliver business presentations to C level executives as well as operational managers, planners and doers Outstanding interpersonal skills with ability to establish and maintain excellent relationships with customers and partner organizations Ability to utilize analytical tools like Excel and Access to analyze operational data and present insights using power points. MBA or relevant post graduate degree. Multi lingual skills are desirable; with fluency in English and other asian languages (e.g. Mandarin Chinese, Japanese, Korean etc.) Ability to travel domestically and internationally up to 60% Advanced skills in Microsoft Office; ability to utilize analytical tools like Excel and Access to analyze operational data and present insights using PowerPoint Supply Chain certifications preferred (APICS, Six Sigma, etc.)

Position Specifications: Corporate Title Analyst Functional Title Analyst Experience 1 3 years Qualification Post Graduate / Graduate Role & Responsibilities: Development of strong working relationships with HR specialists and analytics colleagues regionally and globally to build and enhance reporting functionality and delivery of insights Strong verbal and written communication skills in Japanese (Businesslevel proficiency) and English Work with local colleagues to understand nuances of HR reporting and data usage Creative and proactive in providing people analytics and related metrics, as well as in constructing analytical tools (e.g. dashboards) for use by HR Advisors and business managers Understanding and supporting the development of People Analytics datasets from the underlying HR source systems and other related data sources Provide support, reporting and insight on various monthly and adhoc HR processes, identifying opportunities for consolidation across different requests Ad Hoc analytics and reporting related to various HR Processes and Workforce particular to the Global People Analytics team, e.g.: Summary Level Headcount and Runrate reporting Attrition analytics reporting and insights relating to the number of leavers and turnover percentage for a given population over a given period, including backup details Requests for new hire data number of new joiners, details of new joiners for a given population over a given period Diversity analytics providing insight and reporting on progress against Nomura s inclusion and diversity strategy Compensation Analytics for any given population Periodic reporting and analysis of key hires and leavers with related cost run rate impact across the business Mind Set: Key Performance Indicators: OnTime delivery of reports and dashboards Accuracy of reports developed Process documentation Automation and Process improvement initiatives Capabilities/Key Competencies: Flexibility (Open to Change) Adapts effectively to changing plans and priorities Adopts a learning mindset to expand knowledge of industry standard and Nomuraspecific technology Stays on target to complete goals regardless of obstacles or adverse circumstances Rigorous follow ups through on all commitments to achieve results Technical/Functional skills Experience with project work or managing processes Strong planning, organizing & reviewing skills Decision Making & Influencing Skills Strong critical and problemsolving skills Excellent MS Excel, Macros Experience with PowerPoint Experience with creating visualisations and dashboards using common BI tools (particularly Tableau or Power BI) Experience with any of Alteryx or SQL preferred but not a requirement Experience of working with SuccessFactors preferred but not required Interpersonal Skills Strong verbal and written communication skills in Japanese (Businesslevel proficiency) and English Candidate must demonstrate sound judgment and maturity, with an ability to use discretion to maintain confidentiality of highly sensitive data Ability to understand requirements from business, judge, respond, plan and deliver accordingly Ability to work with a varied set of individuals across levels Initiates and develops business relationships positively Excellent quantitative and analytical skills with extraordinary attention to details and accuracy Experience working with / liaising with IT and able to understand downstream effects are desirable Takes new initiatives/projects to improve working methods/solve issues A good team player and keen learner Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture

Mail me your Resume along with below details to Priya.jagadale@fujitsu.com Name :: Contact no :: JLPT level :: Total Exp :: Rel Exp :: Current CTC :: Expected CTC :: Current location :: Ok for Pune/Chennai/bangalore location :: Notice period :: Role & responsibilities Any graduate/Post graduate with JLPT N2/N1 certification. Must have the complete experience in BSE role. Provide front-line technical support to end users in both Japanese and English to resolve hardware, software and network issues. You must be fluent in both Japanese and English (reading, writing and speaking). Troubleshoot and resolve common IT issues and escalate complex issues to senior support staff as needed. A basic understanding of IT concepts and troubleshooting techniques is required. Use a ticketing system to document and track all support requests and resolutions. Help deploy and maintain IT equipment and software. Participate in ongoing training to stay on top of the latest technology. Contribute to the creation and maintenance of IT documentation. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Skills Japanese Language Expert Regards, Priya.jagadale@fujitsu.com

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function: Experienced technical position in the Front Office Department. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. Role and Responsibilities: Checks-in guest at Front Desk or provides in Room Check-in, in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank/ cash float assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. Ensure all the transactions made on behalf of hotel are PCI compliant. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors in executing the day to day operational requirements. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. Attends all scheduled training sessions Actively offers operational, employee and customer (internal and external) related feedback to management Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures. Is completely aware of the hotels upsell program and strives towards achieving the companies upsell goal. Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells room types and hotel facilities in a sensitive and personalized manner Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures. Is highly sensitive to guest s preferences and special requests; offers meaningful alternatives when special requests cannot be met. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests Education: Technical education in Hospitality management is preferred Experience: 1 - 2 years of relevant experience in 5 star hotels or resorts Skills and Abilities: Possesses excellent English, math and psychometric abilities Possesses finesse and personal flair; knowledge in a relevant foreign language is preferred Possesses aptitude and upward mobility