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Fujitsu
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Japanese - Associate Technical Services Engineer

Japanese - Associate Technical Services Engineer

1 - 5 years

|

5 - 10 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

technical services japanese japanese translation recruitment jlpt lotus notes domino customer service customer care hyper-v thai customer support sccm chinese technical support java active directory japanese language

Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities:

Provide
technical support
to Japanese clients via email, phone, or chat.
Troubleshoot hardware, software, or system-related issues and provide timely resolutions.
Collaborate with engineering and operations teams to escalate and resolve complex technical problems.
Assist in installation, configuration, and maintenance of products or services.
Prepare technical documentation, guides, and reports in
Japanese and English
.
Monitor and track tickets or service requests to ensure SLAs are met.
Participate in training sessions and knowledge-sharing activities to enhance technical skills.
Support process improvement initiatives to enhance service delivery and customer satisfaction.

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