IVR Tester

#offshorejobs #remote #indiajobs #IVRtester

Seeking IVR Testers with 5+ years of experience writing and executing IVR test cases within the Healthcare industry for our healthcare client's Conversational AI platform.

Remotely working from India

Must be immediate joiner

Working 2nd shift hours.

Only apply if you have IVR testing in healthcare.

This role is responsible for identifying the QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.

Key Responsibilities:

• Ability to create, execute and automate complex functional and regression test scenarios to avoid leaked defects.
• Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
• Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads
• Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions
• Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications
• Conduct Manual and automated testing
• Strong understanding of Defect Workflow, Agile methodology
• Identify and document all defects and customer experience concerns
• Manage the test artifacts and approval process

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Required Qualifications:

• 5+ years in the software industry with Quality Assurance experience including
• creating test plans, test cases, tracking defects, reporting status to various levels in the organization
• Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI and cognitive solutions
• 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright
• Proficiency in Python, Java, or JavaScript for test automation
• Knowledge and experience testing software applications within the Healthcare industry

Preferred Qualifications:

• Familiar with Text to Speech, Speech to Text
• Familiarity with leveraging Postman or SOAP UI for API testing
• Experience working in SAFe / Agile
• Understanding of Rally for project and test management
• Experience writing and executing IVR test cases