Industry: P&C Insurance Employment Type: Full-Time Experience: 7-10 years Job Description Are you someone with an extensive experience and strong technical, conceptual and developmental background in the OT Extreme suite who creates, manages, and drive delivery of highly personalized customer communications for the insurance industries? If that sounds like you, this role could be the next step you’re looking for. This role requires a mix of skills - team leadership, hands-on OT ECN Forms Design, end-to-end Forms lifecycle process, technical leadership, people management and customer focus attitude. You should be able to design, define and determine the optimal solution patterns and architecture for Customer Communication Management products. Work closely with multiple teams on different platforms. You will collaborate with the project managers to keep project deliverables under schedule. You will work with cross-functional teams to understand market requirements and define the right solutions. You should have excellent written and oral communication skills to communicate project status and technical issues clearly. Responsibilities Ø Plan and manage day-to-day activities of team members Ø Lead daily stand up meetings between onsite and offshore Ø Analyse the requirements sent by onsite and identify gaps. Highlights any risks and issues Ø Review day-to-day offshore deliverables Ø Take responsibility of offshore leave plan and resource arrangements Ø Prepare daily, weekly and monthly status reports Ø Help team in defect triage and technical challenges Ø Participate in the entire system development lifecycle and support applications in the document processing, printing, and mail business. Ø Support development and production support of correspondence applications like statements, invoices, letters, etc. Ø Work on multiple initiatives within Document Delivery technology. Ø Work closely with multiple teams (Interfacing applications, project team, database administrator , developers, architect) on different platforms (like Unix, include windows, aix, mainframe) Ø Build and maintain reusable artifacts to process high volume data, invoke CCM Tool to compose documents Ø End-to-end process flow tracking, ensure data integrity, create reports, send to print and load to archive. Ø Help develop standard for best practice and maintain documentation. Ø Deploy code across multiple environments from test to production. Ø Diagnose and troubleshoot issues. Ø Provide production support and development of applications for Document Delivery Qualifications Ø Experience in OT Extreme suite Ø Hands-on experience in Remote Authoring Ø Extensive knowledge of Inspire Scalar, Inspire Dynamic Communications and Inspire Customer Journey, Line Data module, Imposition modules, Advanced Data output module and Automation queues Ø OT Extreme suite - Designer, Automation, Scalar and Interactive Ø Strong scripting background Ø Knowledge of different platforms, Mainframe, Unix & Windows Ø Experience in end-to-end migration project using accelerators Ø Experience in Dynamic data import Ø Ability to organize weekly status calls Ø Risk Management Ø Metrics & Measurements Ø Defect prevention process Show more Show less

Hello All, We’re Hiring– Developer – ImageRight for one of our major client. 📍 Location: Hyderabad, Pune, Coimbatore 💼 Experience: 5+ Years Primary Skill: ImageRight Secondary Skill: Hyland OnBase Employment Type: Full-Time Experience: 5-8 years Candidates must possess: that sounds like you, this role could be the next step you’re looking for. This role requires a mix of skills - hands-on ImageRight system and Workflow administration experience, technical expertise, team management and customer focus attitude. You should be able to design, define and determine the optimal document migration solution patterns and architecture for large scale ECM products. Work closely with multiple teams on different platforms. You will collaborate with the project managers to keep project deliverables under schedule. You will work with cross-functional teams to understand document migration requirements and define the right solution. You should have excellent written and oral communication skills to communicate project status and technical issues clearly. Your Key Responsibilities: · Participate in the entire system development lifecycle and support ImageRight applications in the document storage, retrieval and user management. · Provide guidance and support for migration of documents from ImageRight to OnBase · Work closely with multiple teams (Interfacing applications, project team, database administrator, developers, architect) on different platforms (like Unix, include windows, AIX, mainframe) for building and improving migration process · End-to-end migration process flow tracking, ensure data integrity, create reports. · Help develop standard for best practice and maintain documentation. · Deploy code across multiple environments from test to production. · Diagnose and troubleshoot migration issues. · Provide production support and change requests needed for ImageRight applications What you need (knowledge, Skills & Experience): [Required] · Identify and manage failed content during migration · Provide fixes to documents failed in migration · Active image Directory and Nearline IR Disk Space management- Backup storage for IR data one's documents reaches the retention limit it will be removed from Active image directory to nearline. · IR Security Manager - · User access management - a. Adding users b. Disabling users c. Adding ImageRight rights to the user group - providing Read/write/create access to a particular group at drawer/program/doctype level. d. Adding workflow rights to the user groups - providing workflow step level access to the groups e. IR Routing Table - receiving request to replace existing user with new user using routeid f. IR System Maintenance -adding new active image share g. Adding New Drawer - Tables --> Drawers 📩 Drop a message or comment below. 📢 Tag or Share if you know someone suitable! #Imageright #Hylandonbase #Developer #ECM

We have an exciting opportunity for an Aladdin OMS Consolidation Consultant to be a part of a significant project at a leading bank. Your role will be crucial in consolidating around 9,000 compliance rules into a single third-party Order Management System (OMS) platform. As an Aladdin OMS Consolidation Consultant, you will be involved in a transformative project, responsible for the entire compliance rule migration lifecycle. This includes tasks such as initial design, coding, testing, and validation, directly impacting the bank's regulatory adherence and operational efficiency. Your key responsibilities will include: Rule Development & Management: - Coding, reviewing, testing, and correcting approximately 9,000 compliance rules. - Providing rule advisory and conducting macro/token testing within the Aladdin platform. - Developing macro coding using BQL (BlackRock Query Language) and facilitating compliance token development. - Supporting project planning, data model design, and rule categorization for the consolidated OMS. Compliance & Validation: - Ensuring compliance requirements are met throughout the consolidation process. - Analyzing compliance violations and providing essential support for production issues. - Executing rule and macro testing with meticulous documentation. Project & Technical Support: - Contributing significantly to project planning activities related to OMS consolidation. - Collaborating closely with risk, compliance, and technical teams to ensure seamless integration. Experience & Technical Skills Required: - Strong Aladdin platform expertise, particularly in rule, macro, and token testing. - Proven experience in coding and testing compliance rules, including proficiency in BQL. - Solid understanding and practical experience in data modeling, asset classification, and rule library management within an OMS context. - Demonstrated experience in standardized testing procedures and comprehensive compliance analysis. - Proficiency in SQL for data querying and manipulation, exposure to scripting languages like Python is advantageous. - Understanding of various financial instruments and their characteristics. - Familiarity with financial regulations and experience with version control systems and project management tools. Qualifications: - Bachelor's or Master's degree in Computer Science, Information Technology, Finance, or related field. - Minimum of 5 years of experience in financial technology, specifically with Order Management Systems and compliance rule engines. - Strong analytical, problem-solving, communication, and interpersonal skills. - Ability to work effectively in a cross-functional team environment and manage multiple tasks in a fast-paced setting.,

We are seeking a highly skilled and experienced Network Engineer to join our dynamic IT team. This role is ideal for a professional with 4-7 years of proven hands-on experience in network engineering, looking to contribute to the design, implementation, and maintenance of robust and secure network infrastructures. Network Configuration & Implementation As a Network Engineer, you will be instrumental in ensuring the performance, availability, and reliability of our network systems across multiple data centers, playing a critical role in supporting our business : Design, configure, and install various network devices and services, including routers, switches, firewalls, load balancers, VPN concentrators, and QoS policies. Implement and manage wireless network solutions, demonstrating strong knowledge of technologies from vendors such as Juniper, Aruba, or Meraki. Deploy and manage SD-WAN solutions, with a strong preference for experience in Cisco Viptela. Network Operations & Maintenance Perform routine network maintenance, including system upgrades, service pack installations, security patches, and hotfixes. Proactively monitor network performance, availability, and reliability using various diagnostic and analytics tools. Conduct system resource utilization monitoring, trending, and capacity planning to ensure scalable and efficient network & Support : Provide expert Level-2/3 support and troubleshooting for complex network issues, ensuring rapid resolution and minimal disruption. Liaise effectively with vendors and other IT personnel to facilitate problem resolution and service delivery. Security & Compliance Select, implement, and enforce network security tools, policies, and procedures in close collaboration with the company's security team. Ensure all network changes adhere to established configuration and change management policies, promoting awareness, approval, and successful & Best Practices : Maintain comprehensive network documentation, including diagrams, configurations, and troubleshooting guides. Adhere to industry best practices for network design, implementation, and operations. Technical Skills & Requirements Core Networking Expertise (Hands-on experience is a must) : Deep understanding of networking protocols, including IPSEC, HSRP, BGP, OSPF, EIGRP, 802.11 (Wi-Fi standards), and Quality of Service (QoS). Solid understanding of the OSI Model and TCP/IP model. Proven experience with routing and switching technologies (Cisco, Juniper, HP, etc. Hands-on experience with firewall configuration and management (e.g., Cisco ASA, Palo Alto, FortiGate). Experience with Load Balancers (e.g., F5, Citrix NetScaler). Wireless Technology Strong knowledge and practical experience with wireless networking technologies from at least one major vendor (e.g., Juniper, Aruba, Meraki, Cisco Wireless). Sd-wan Proven experience in SD-WAN implementation and management, with a strong preference for Cisco Viptela. Monitoring & Analytics Hands-on experience with designing, monitoring, network diagnostic, and network analytics tools (e.g., SolarWinds, PRTG, Wireshark, NetFlow analyzers). Certifications CCNP or higher (CCIE certification will be given higher priority). Other relevant industry certifications (e.g., JNCIP, ACSP, PCNSE) are a plus. Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to collaborate effectively with internal teams and external vendors. Ability to work independently and as part of a team in a fast-paced environment. Education University degree in Computer Science, Information Technology, or a related subject. Experience 4-7 years of total experience in network engineering. Location : Hyderabad & Pune / Hybrid (ref:hirist.tech)

We're looking for a highly motivated and skilled IVR Tester with 4-6 years of hands-on experience in IVR testing to join our dynamic Quality Assurance team. If you're passionate about ensuring the flawless performance of Interactive Voice Response systems and delivering exceptional customer experiences, this role is for you. As an IVR Tester, you'll be instrumental in defining, executing, and analyzing tests for our IVR applications, identifying critical defects, and collaborating with cross-functional teams to drive timely issue resolution. Responsibilities Comprehensive IVR Testing : Lead and execute comprehensive manual IVR testing across all stages of the software development lifecycle, including functional, regression, integration, and user acceptance testing. Test Case Development: Design, develop, and maintain detailed test cases, test scripts, and test data for complex IVR call flows, prompts, integrations, and self-service functionalities, ensuring thorough coverage of all requirements. DTMF and Call Flow Validation: Rigorously validate DTMF (Dual-Tone Multi-Frequency) inputs and outputs, ensuring accurate recognition, routing, and system responses. Thoroughly test intricate call routing logic, menu navigation, and IVR branching based on user input. Speech Technologies Testing: Test Speech Recognition (ASR) accuracy and performance, including various accents and pronunciations. Validate Text-to-Speech (TTS) pronunciation, voice quality, and intonation, ensuring clarity and natural sound. Integration Testing: Verify seamless integration with backend systems such as CRMs, databases, payment gateways, and external APIs, ensuring data consistency and correct information retrieval. Defect Management & Reporting: Analyze and interpret system logs, call traces, network packets, and performance metrics to identify root causes of defects. Document, track, and manage defects using designated bug tracking tools, providing clear, actionable insights to development teams. Collaboration & Communication: Collaborate effectively with business analysts, product owners, and development teams to understand requirements, refine acceptance criteria, and translate them into robust test scenarios. Participate in requirement reviews, design discussions, and sprint planning sessions, offering valuable QA perspectives. Process Improvement: Contribute to the continuous enhancement of IVR testing methodologies, strategies, and best practices to optimize efficiency, test coverage, and overall product quality. Compliance & Security Testing: Perform basic security testing for IVR interactions and ensure adherence to relevant compliance standards (e.g, PCI DSS for payment IVRs). Technical Skills Core IVR Testing Expertise : Extensive hands-on experience in manual IVR testing (4-6 years), demonstrating a deep understanding of IVR functionalities and user journeys. Profound understanding of call flow design principles, including complex branching, conditional routing, transfers (internal/external), error handling, and timeout scenarios. Expertise in validating DTMF (Dual-Tone Multi-Frequency) recognition, including varying input speeds and tones. Solid grasp of core telephony concepts such as SIP, RTP, PSTN, TDM, CTI, and various call signaling protocols. Demonstrated experience with Speech Recognition (ASR) and Text-to-Speech (TTS) testing, including prompt validation, pronunciation accuracy, voice quality assessment, and handling of special characters/numbers. Familiarity with contact center technologies and architectures, including Automatic Call Distributors (ACD), dialers, CTI integrations, and CRM platforms. Testing Tools & Methodologies Proficiency with test case management tools (e.g , TestRail, Zephyr, qTest). Strong command of defect tracking and project management tools (e.g , JIRA, Azure DevOps, Rally, Confluence). Experience with API testing tools (e.g , Postman, SoapUI, Swagger) for validating backend integrations that support IVR applications. Solid understanding of various testing methodologies (e.g , Agile, Scrum, Waterfall). Experience with performance and load testing tools specifically for IVR applications (e.g , LoadRunner, JMeter, or specialized IVR load testing tools) is a plus. Automation (Added Advantage) Working knowledge and practical experience with Cyara Automation Tool for IVR testing is a significant advantage. Familiarity with other IVR testing automation frameworks or scripting languages (e.g , Python, Java, JavaScript) for automated test execution. Experience in designing and implementing automated regression suites for IVR systems. Technical Acumen Ability to read and interpret technical documentation, including system design specifications, API documentation, and database schemas. Basic understanding of SQL for database validation and data integrity checks. Familiarity with network protocols and basic network troubleshooting (e.g , understanding of Wireshark captures for SIP/RTP analysis). Knowledge of XML/JSON for data validation in API responses. Education & Experience Education : Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Experience : 4-6 years of progressive experience in Quality Assurance with a dedicated focus on IVR testing. Location : Hyderabad & Pune / Hybrid (ref:hirist.tech)

As an IVR Tester with 4-6 years of experience, you will play a crucial role in ensuring the flawless performance of Interactive Voice Response systems and delivering exceptional customer experiences as part of our dynamic Quality Assurance team. Your responsibilities will include leading and executing comprehensive manual IVR testing throughout the software development lifecycle, encompassing functional, regression, integration, and user acceptance testing. You will design, develop, and maintain detailed test cases, scripts, and data for complex IVR call flows, prompts, integrations, and self-service functionalities. Rigorously validating DTMF inputs and outputs, ensuring accurate recognition, routing, and system responses will be a key part of your role. You will also test speech recognition accuracy and performance, along with text-to-speech pronunciation and voice quality to ensure clarity and natural sound. Your expertise will be utilized in analyzing system logs, call traces, network packets, and performance metrics to identify root causes of defects. You will document, track, and manage defects using bug tracking tools, providing clear insights to development teams. Collaboration with business analysts, product owners, and development teams to refine acceptance criteria and translate requirements into robust test scenarios is essential. Additionally, you will contribute to enhancing IVR testing methodologies, strategies, and best practices to optimize efficiency and overall product quality. Your technical skills should include extensive experience in manual IVR testing, a profound understanding of call flow design principles, expertise in DTMF recognition, and knowledge of core telephony concepts. Proficiency with test case management tools, defect tracking tools, API testing tools, and various testing methodologies is expected. Experience with automation tools such as Cyara Automation Tool and scripting languages for automated test execution will be advantageous. Basic understanding of SQL, network protocols, and XML/JSON for data validation is also required. You should hold a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, along with 4-6 years of progressive experience in Quality Assurance with a focus on IVR testing. The job location is Hyderabad & Pune/Hybrid.,