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ITSM Operations Support ITSM Operations Support

ITSM Operations Support ITSM Operations Support

Zensar

3 - 6 years

5 - 8 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Automation Change management operational support Process training Trend analysis ITSM Problem management Scheduling Monitoring Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Change Management

Assessment, planning, scheduling, monitoring the change lifecycle.

Prepare agenda for CAB meetings, decide attendees and circulate RFCs for prior consideration.

Participate in CAB or ECAB meetings and accordingly approve/re-schedule or reject changes based on CAB review and feedback.

Host the CAB\ECAB meetings.

Prepare and distribute meeting minutes for CAB and ECAB.

Conducts and participates in Post Implementation Reviews (PIR).

Facilitate the Change management process. Assure process adherence and investigate any deviations or failures. Track and report progress against our SLA s and address any issues.

Approves or rejects applications for Standard Changes and prepare standard change templates in the ITSM tool.

Produces metrics and reports to support trend analysis. Uses these metrics and reports to identify and implement improvement opportunities and initiates follow-up actions.

Drive SLA improvement strategies through analysis and focused programs addressing areas for improvement.

Continuously seek opportunities to enhance and improve the process, the tools, as well as integration points with other processes, including Incident and Problem Management.

Responsible for developing, implementing and improving Change Management process

Conduct timely review of change process, training related documents and update them whenever need be.

Oversee the publication of documentation and maintenance of on-line technical library relating to change processes, procedures, and policies.

Ensure the ITIL-based Change Management process is followed and ensure the adoption of best practices across the organisation.

Prepare and share KPI report with the stake holders.

The Release Manager is responsible for planning, scheduling, coordinating, and managing software releases across the enterprise for multiple applications and teams. They work closely with development, QA, operations, and project teams to ensure successful deployments and minimal risk to production environments. Key Responsibilities: Plan and manage the release calendar across multiple products and platforms. Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. Conduct Release Readiness reviews and Milestone Reviews. Manage risks and resolve issues that affect release scope, schedule, and quality. Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Work with DevOps and infrastructure teams to improve deployment processes and automation. Ensure compliance with change management policies and audit requirements. Participate in CAB (Change Advisory Board) meetings and provide release-related inputs.

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ITSM Operations Support ITSM Operations Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Change Management

Assessment, planning, scheduling, monitoring the change lifecycle.

Prepare agenda for CAB meetings, decide attendees and circulate RFCs for prior consideration.

Participate in CAB or ECAB meetings and accordingly approve/re-schedule or reject changes based on CAB review and feedback.

Host the CAB\ECAB meetings.

Prepare and distribute meeting minutes for CAB and ECAB.

Conducts and participates in Post Implementation Reviews (PIR).

Facilitate the Change management process. Assure process adherence and investigate any deviations or failures. Track and report progress against our SLA s and address any issues.

Approves or rejects applications for Standard Changes and prepare standard change templates in the ITSM tool.

Produces metrics and reports to support trend analysis. Uses these metrics and reports to identify and implement improvement opportunities and initiates follow-up actions.

Drive SLA improvement strategies through analysis and focused programs addressing areas for improvement.

Continuously seek opportunities to enhance and improve the process, the tools, as well as integration points with other processes, including Incident and Problem Management.

Responsible for developing, implementing and improving Change Management process

Conduct timely review of change process, training related documents and update them whenever need be.

Oversee the publication of documentation and maintenance of on-line technical library relating to change processes, procedures, and policies.

Ensure the ITIL-based Change Management process is followed and ensure the adoption of best practices across the organisation.

Prepare and share KPI report with the stake holders.

More Jobs at Zensar