Work Experience Must have 8-10 years of experience in following corporate functions in a major IT/ITES organization. IT & SaaS ops: IT Ops, Success Factor Implementation, Netsuite Functional Consultant, ERP Enterprise Lead Finance: FP&A, GL Accounting DEx Partne r ::3-6 years of Hands-on experience in process authoring, process implementation and audits. Hands on experience in implementing best-in-class frameworks / models like ISO 9000, CMMI DEV, ITIL V3 or ITIL 4. DEx Black Belt- Associate Manager/Manager : 8-10 years of Experience in working on high impact Six Sigma projects. Ability to define & write SOPs & process documents as part of QMS. t o Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Education Bachelor Equivalent - Other PG Diploma in Management Technical Competencies Communication Capability Building / Thought Leadership EXCEL Accounting SAP Scale of Resources Managed Cultural Sensitivity

Job Title Assistant I - IT Global Service Management Summary Job Description Summary Provide first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Management team for Momentive. Be the main face of IT Service provided to the organization Responsibilities Include Key Tasks and Deliverables: Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI’s Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations. Identify key areas and support knowledge management based on IT Incidents and Service requests. Per requirements support IT projects and initiatives for testing, validation and document creation. Drive skillset improvement, knowledge sharing and intergroup training within the IT Service Desk to drive continuous service improvement (SME structure). Position Objectives Effectively resolve IT Incidents and IT Service requests submitted by Momentive end-users based on defined troubleshooting scripts, best practices and available knowledge management articles. Primary contact person for first line Incident resolution, knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts. Qualifications The following are required for the role Key Metrics (KPI's) First call resolution, Abandon call rate, Customer Satisfaction surveys Key Relationships Internal: End-users, Senior IT management, 2nd and 3rd line IT support groups and their manager. External: Software vendors and service providers. Third parties that host applications for Momentive across the region. Accountabilities Primary contact person for first line Incident resolution & Service Request fulfillment Knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts Provide main input for knowledge management opportunities Accountable to ensure adherence to IT policies and processes. Minimum Qualifications Must be fluent in Microsoft Office Outlook, Excel, Word, PowerPoint, and, Visio and Project; Atleast 6 months of year of IT Service Desk experience Preferred Qualifications Professional IT service management certifications preferred (ITIL) Educational Requirements Bachelor's degree related to Computer Sciences What We Offer At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution About Us Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time. Show more Show less

Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are seeking a highly skilled and deeply technical Principal Network Engineer to lead our enterprise networking initiatives. This role is ideal for a senior-level professional with 10+ years of hands-on experience in designing, securing, and optimizing complex network infrastructures. The ideal candidate will have at least 5 years at a senior level or above , a strong command of network architecture and security, and the ability to mentor others while executing on large-scale, high-impact projects. This is a technical leadership role (90%+ technical) with an expectation of expert-level contributions to architecture, troubleshooting, automation, and performance engineering. Key Responsibilities: Architect and deploy secure, scalable, and high-availability network solutions across LAN/WAN, cloud, and hybrid environments. Lead end-to-end technical execution of initiatives such as SD-WAN, cloud connectivity, and data center migrations. Own root cause analysis and resolution for complex network performance issues and critical incidents (P1/P2). Collaborate with cybersecurity teams to enforce Zero Trust frameworks and robust segmentation strategies. Provide technical mentorship to network engineers; drive consistency through best practices and technical standards. Lead vendor evaluations, procurement strategies, and capacity planning aligned with enterprise goals. Maintain network monitoring and reporting infrastructure to provide visibility into health, usage, and potential risk. Technical Expertise Required: Core Networking: Expert in routing and switching protocols: BGP, OSPF, EIGRP, RIP, STP, HSRP/VRRP Strong in IPv4/IPv6 planning, MPLS, QoS, and multicast routing Experience with enterprise-grade hardware: Cisco, Juniper, Arista Network Security: Deep hands-on with Cisco ASA, Firepower, Palo Alto, Fortinet firewalls IPSec/SSL VPNs, NAC (Cisco ISE or Aruba ClearPass), ACL management Practical knowledge of Zero Trust principles, micro-segmentation, and PKI Cloud & Hybrid Networking: Strong experience with AWS, Azure, or GCP networking: VPCs, Transit Gateways, ExpressRoute Proficiency in site-to-site VPNs, cloud firewalls, load balancers, and hybrid connectivity Automation & Scripting: Advanced scripting skills using Python, Ansible, or Terraform Familiarity with network APIs (REST, NETCONF), infrastructure as code, Cisco NSO Monitoring & Diagnostics: Tools: Wireshark, SolarWinds, NetFlow, PRTG, Zabbix, Splunk Strong in SNMP, Syslog analysis, RCA processes, and proactive performance tuning Architecture & Compliance: Experience with Cisco Validated Designs (CVDs), ITIL, and architectural frameworks like TOGAF Awareness of compliance standards (PCI-DSS, ISO 27001, HIPAA) Skilled in using documentation tools like Visio and Lucidchart Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Minimum 10+ years of relevant experience, with 5+ years in a senior/principal-level engineering role. Advanced certifications such as CCNP, CCIE, PCNSE, or AWS Advanced Networking Specialty required. Demonstrated ability to lead from the front on complex technical challenges. Worker Type: Employee Show more Show less

We are looking for a passionate and experienced Technical Support Lead to join the talented team at BlackStone eIT. In this role, you will oversee the daily operations of our technical support department, ensuring that our clients receive optimal assistance with our products and services. Your leadership will empower team members to resolve technical issues efficiently and will contribute to elevating customer satisfaction. Key Responsibilities Lead, mentor, and develop a team of technical support agents, promoting a collaborative and productive environment Troubleshoot complex technical issues escalated by team members and offer solutions to ensure customer problems are resolved Establish and refine support processes, ensuring adherence to service level agreements (SLAs) Analyze support metrics and trends to identify areas for improvement and implement strategies accordingly Provide ongoing training to the support team on new products, services, and troubleshooting techniques Act as a liaison between the support team and other departments to communicate customer needs and feedback Maintain comprehensive documentation and knowledge base articles to assist the support team and customers Requirements Bachelor's degree in Information Technology, Computer Science, or related discipline Minimum 5 years of experience in a technical support role, with at least 2 years in a leadership position Strong troubleshooting skills and expertise in diagnosing and resolving technical issues Exceptional communication and interpersonal skills to interact effectively with clients and team members Familiarity with support ticketing systems and trouble ticket management Ability to work under pressure and manage multiple priorities in a fast-paced environment Proficiency in creating reports and analyzing performance metrics ITIL certification or experience is a plus Benefits Paid Time Off Work From Home Performance Bonus Training & Development Show more Show less

Bangalore, Karnataka, India Working as a member of Database Administrator (DBA) team, the DBA will be responsible for SQL Server Installations, Configurations, High Availabilities, performance tuning, troubleshooting, security management, Migrations and Upgradations of different database platforms in on-prem and cloud systems for all applications under AXA XL. What You’ll Be DOING What will your essential responsibilities include? Installing and configuring Microsoft SQL Server instances in a stand-alone, clustered and Always On environments along with database replication and mirroring configuration. Experience of migrating databases to Azure SQL DB, Azure SQL DW, Azure SQL Managed Instance. Assisting with SQL Server Assessment\Planning\Migration\Upgrades\Automation\Performance Tuning, etc. Troubleshooting, planning migration strategy and DR planning of SSAS\SSIS\SSRS. SQL DB Automation for DB Deployments working with PowerShell, ARM Templates, etc. using DB Versioning tools like Azure DevOps SSDT etc. Good in TSQL scripting and commands. Expertise in database troubleshooting, performance tuning, query tuning of SQL\T-SQL, partitioning, file group. Implementation and design database Indexes for high performance, as part of the migration\upgrade activities. Work self-directedly and in coordination with other application developers to investigate, analyze and resolve issues. Work with internal technical resources on project implementations and to resolve business and technical issues. Developing, managing, testing and implementing database back-up, recovery and maintenance plans. Performing database capacity management, handling database incidents and finding root cause analysis. Recovering databases during Disaster Recovery testing and incidents. Liaising with Project Managers, Developers, Application Support, Release, infrastructure teams to ensure database integrity, security and performance. You will report to GT SDC DBA Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Relevant years of Experience as SQL Database Administrator. Experience in designing, implementing and managing High Availability database solutions. Hands-On experience working in Azure. Expertise in producing technical documentation. Exposure in migrating existing SQL Server (on-premises) data loads to Cloud (Azure) & on-prem to on-prem. Expert knowledge of SQL scripting \ programming. Prior work experience with performance tuning, query plan analysis, and indexing. Knowledge of database auditing and performance monitoring solutions. Understanding of Azure Network, Security groups, Load balancing, Storage layers. Excellent working knowledge of IT Operations and support organizations would be an advantage. Ability to work self-directedly with less supervision is required. Experience doing backups & restores using SQL Commvault is a plus. Knowledge of ITIL processes and tools like Service now, SILVA, JIRA. Having Microsoft Certification is a plus. Desired Skills And Abilities Comprehensive knowledge of DBMS. Able to organize self and others including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude. Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally. Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group. Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less

Job Summary We are looking for a motivatedSenior Professional Services Engineerto join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks); Knowledge in ITIL methodologies: change, incident, problem and configuration management; Understanding of outsourcing/managed service and Cloud industry; ITIL Fundamentals certification (desirable); Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; Experience in Linux System Administration Experience or Knowledge in other NetApp technologies like CVO, Storage GRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data sense & Amazon FSxN for ONTAP would be highly regarded Working knowledge of hyperscalers – AWS, GCP, Azure. Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or Professional Cloud Architect, Azure Administrator or Architect. Education Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP Team Manager TechOps (Application Management) Consultant The Opportunity We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. 9-10 Years of experience required in one or more areas within SAP functional areas preferably with Global client Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Proven track record of successfully driving solutions in a complex, multi-platform environment Extensive in client management working with various regions in a global setting Depth of experience in setting up, growing, transforming, and delivering application management teams Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onshore model. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Experience with both S/4HANA and ECC Strong knowledge of SAP integration points with other SAP cross modules like FICO, MM, SD, HR, PP and PM. SAP Certification in any functional domain Experience in good Team management skills, People skills, communication, soft skills etc Expertise in working with Onshore teams with good co-ordination and collaboration What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours) What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals. Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries. What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP Team Manager TechOps (Application Management) Consultant The Opportunity We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. 9-10 Years of experience required in one or more areas within SAP functional areas preferably with Global client Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Proven track record of successfully driving solutions in a complex, multi-platform environment Extensive in client management working with various regions in a global setting Depth of experience in setting up, growing, transforming, and delivering application management teams Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onshore model. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Experience with both S/4HANA and ECC Strong knowledge of SAP integration points with other SAP cross modules like FICO, MM, SD, HR, PP and PM. SAP Certification in any functional domain Experience in good Team management skills, People skills, communication, soft skills etc Expertise in working with Onshore teams with good co-ordination and collaboration What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours) What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals. Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries. What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Remote Access Product Engineer EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 350,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This exciting role is inside the Remote Access Product team, part of the ESPM, Network Product team in Enterprise Technology. In the role of a Remote Access Product Engineer, you'll be responsible for the design, engineering, documentation and release of Remote Access Products and technology components. This will include ensuring key technologies associated with remote access technology and controls across all aspects of the EY environment are suitably designed and modified to enable the production release of Remote Access Product initiatives. Additionally, you will provide consulting services to other teams, as well as acting as a level four escalation for the Operations teams for complex issues. Your Key Responsibilities Your role is essential to the success of the team’s products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You’ll be responsible for Solution Design and Engineering in conjunction with our Managed Service Provider [MSP], Solution Certification, Documentation and Operational Escalation support. In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested. Deployment planning and management allowing the technology estate to be updated by deploying certified code and configurations globally. In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team and provide consultancy on service operationalisation. Skills And Attributes For Success Create designs based on industry best practices, sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all Advanced skills in planning, designing and troubleshooting complex security environments including delivering projects within scope and budget Able to make technical decisions in support of Architecture, Strategy, Service Management and Operations functions within the project and escalated troubleshooting contexts Demonstrated experience in dealing with external vendors and suppliers in the network industry Excellent knowledge of remote access technology, environments, management and monitoring tools associated with EY security systems To qualify for the role, you must have You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel Present complex and difficult messages skilfully, using a variety of media and methods. Produce writing that contains clear, precise descriptive language. Experience with infrastructure implementation/management, service/operations management, etc. Maintains awareness of related new and emerging technologies. Knowledge of Windows and Mac Operating systems specifically around networking. SIEM reporting and data mining capability. Intermediate scripting knowledge, preferably Python and bash (Linux), PowerShell (Windows) Technology requirements. Zscaler Cloud Security technologies SonicWall VPN technologies SD-WAN awareness preferably Versa Wider cloud technologies, SAML Integrations, Azure AD Firewall (Check Point/Palo Alto/Fortinet) In depth understanding of networking concepts, including IoT, IPv4 and IPv6 and how to deploy and configure in the security product set. Ideally, you’ll also have Bachelor's degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience Demonstrable experience in various aspects of Security technology infrastructure design and implementation. Security related Professional qualifications Service management qualifications [ITIL Foundation] What We Look For We look for inclusive, proactive, high achieving team players who show a passion for the technology and services that it delivers. We are a small team, in diverse locations providing a service at global scale. This will necessitate an individual who is flexible in their working patterns with a strong work ethic to do the right thing at the right time – even if that is late evening or at weekends. What Working At EY Offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Track Description: Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Works self-guided with no supervisory responsibilities. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in the full development life cycle, including requirements analysis and design. Supports, maintains, and documents software functionality. Analyzes code to find cause of error and revises programs as needed. Conducts routine tasks as directed. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need.

Responsibilities Support the EAS solutions hosted on-prem and on the cloud Implement standardized processes across teams Participate in major incident resolution Drive process optimization Improve operational metrics Communicate effectively with team members and customers through strong verbal, written and interpersonal skills Remain flexible to changes in priorities with the ability to multi-task Technical Skillset Exposure to multiple industry standard ticketing tools Knowledge of ITIL processes Experience in Incident Management and Problem Management Excellent troubleshooting skills Ability to multi-task, prioritize conflicting demands Exposure to cloud technologies Qualifications : A University or college degree in a relevant discipline. ITIL Certification 5+ years\u2019 experience in Application Support

Job Track Description Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Works self-guided with no supervisory responsibilities. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in the full development life cycle, including requirements analysis and design. Supports, maintains, and documents software functionality. Analyzes code to find cause of error and revises programs as needed. Conducts routine tasks as directed. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them in the market. Impact Impacts a range of customer, operational, project, or service activities in teams. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Explains difficult or sensitive information clearly and effectively. Works to build consensus within a team. Responsibility Statements Designs, documents, tests, and debugs software systems and/or applications. Participates in full development life cycle including requirements review and design. Participates in software design meetings and analyses user needs to establish technical requirements. Consults with end users to prototype, refine, test, and debug programs to meet needs. Creates technical specifications based on conceptual design and stated business requirements. Serves as a technical expert on development projects. Identifies and evaluates new technologies for implementation. Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. Provides estimates, budgets, project flow, client updates, and meeting expectations. Minimizes risk, prepares for risk mitigation, keeps projects on track. Manages user requirements and provides timely project updates. Analyzes program codes to find causes of errors and revise as needed. Provides feedback for performance appraisals of team members. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

Position: Cloud Technical Lead Location - Mumbai Role Description What We Do At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live. The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experience for all SAS Cloud customers. Be part of something exciting and join SAS working within our CIS business unit. What You’ll Do As a Cloud Technical Lead in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, that that includes: Responsibility of all aspects of our hosted and remote managed SAS application environments. Work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. Leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to release production into operations. Partner with SAS Cloud Services Delivery and Project Managers to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will respond quickly and efficiently to operational incidents or any issues reported. You will work with global R&D, Product, Technical Support, and CIS teams to ensure customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will collaborate with the teams in technical effort estimation phase of the project delivery, and contribute to improve quality, efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. Key Responsibilities To take responsibility for: Articulate an innovative SAS technical approach / solution based on your understanding of client’s business and technical needs. Act as the technical subject matter expert and key point of contact for clients throughout the project lifecycle. Lead technical delivery from project kickoff through UAT and go-live for hosted and remotely managed services Provide post go-live consultation for major lifecycle events such as upgrades, renewals, migrations, and help identify and resolve complex problems caused by repetitive incidents. Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success. Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience. Enhance operational systems for improved stability, monitoring, and customer experience. Conduct knowledge transfer and mentorship for team members on customer engagements and key technologies. Deliver excellent Client service using a client first and continuous improvement mindset. Manage, monitor, and maintain container-based applications deployed in cloud container services. Work directly with external customers and interface with other support teams and vendors. Reporting To Manager of SAS Cloud Operations Expected Experience and Background This role is based in Mumbai and the candidate is required to have experience in customer-facing technical roles and. Strong proficiency in Microsoft Azure preferred; experience with AWS or Google Cloud Platform is advantageous. Proven years of experience as a technical advisor/in technical operations, with technical skills but not limited to developing solutions/working with technologies such as Hybrid/ multi-cloud, DevOps processes and tools, SAS applications, Hyperscaler, AI, Linux Operating systems, Databases. Familiarity with IT Service Management practices including change, incident, and problem management. ITIL certification is preferred. Excellent verbal and written communication skills to engage effectively with customers and internal teams. Strong interpersonal abilities, including the capacity to convey complex technical concepts to diverse audiences. Extensive experience driving software solutions involving many stakeholders and delivering results on time of high quality. Ability to provide feedback to product and service teams based on customer issues and advocate for enhancements. A proactive, entrepreneurial mindset with a focus on finding solutions and driving outcomes. Travel SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Additional Information SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS SASCLOUD Show more Show less

Job Description Danfoss is looking for an experienced SAP EWM Consultant with Warehouse Management including both basic warehouse management (inventory management, inbound/outbound processing, internal warehouse movements, physical inventory) and advanced warehouse management (slotting, deconsolidation, kitting, cross docking, RF Scanner, MFS etc.) solutions to optimize company’s business processes and enhance system capabilities. As Consultant, (S)He will have expert knowledge and understanding of SAP functional and technical Warehouse Management capabilities including the best practices in the industry. The role will be part of the ERP Service Warehousing Enablement team to support our existing Enterprise Resource Planning (ERP) systems. Mainly supporting day-to-day operations in multiple SAP systems to ensure systems stability and service continuity. As our new colleague, you will be part of a well-functioning global team of committed and skilled IT consultants, who are front runners within SAP ERP, implementing the full suite of the latest S4/Hana technology. Job Responsibilities Support Incidents in IM/WM/EWM area by providing qualified solutions within targeted SLA, Support Problems by taking tasks and good coordination with team members within targeted SLA Communicate with end users to understand actual needs and propose solutions Sharing knowledge with other team members Support SAP customization in cooperation with our Build team Provide UAT for the OneERP Program and Post go-live Support of existing platforms and modules Specify and document changes and updates to existing developments with minor supervision Guide and mentor other consultants when necessary Work cross-functionally in collaboration with other team members Background & Skills 4+ years of support experience within Extend Warehouse Management area. Should have Service mindset with operation excellence Flexibility to work in EMEA shift. Ability to assess and prioritize based on business impact and urgency. Good Communications skills and able to work with diverse stakeholders in global environment Proficient in the use of Microsoft Office 365 General understanding of IT processes/concepts / ITIL process General knowledge of the SAP S/4HANA environment and understanding of the integration with other systems General understanding of the relationship and interfaces between other modules and your own Danfoss – Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Show more Show less

JOB DESCRIPTION Technology Deployment and Management Service (TDMS) organization is a critical arm of Oracle FLEXCUBE consulting group. TDMS delivers Oracle Technology services for FSGBU product customer, while the applications team focusses on the application customization and setup. We are looking for a highly capable, self-motivated and independent Linux Administrators experts based in India. If you are passionate about Oracle technology as well as cloud computing, this is the ideal role you’ve been waiting for. Our team supports technology which are available both on-premise and on Cloud. The Admin needs to have deep technical domain expertise, and will work closely with the Solution Architect team to help craft the solution and then continue to collaborate with the customer on Key Responsibilities: Installing, configuring and maintaining Linux Servers / Virtualization. Installation and configuration of HA environment using Linux cluster or Veritas Cluster. Configuration and administration of LVM and Veritas logical volume manager. Strong background and understanding of Linux and scripting. Daily maintenance/administration of multiple Unix systems Strong technical problem solving skills and experience in IP networking and static routing FTPSSH, SMTP, DNS, HTTP/S, DHCP, Syslog logging facility. Installation, set up, configuration and maintenance of Java Application Servers, Apache Web Servers, Cisco Firewalls, and Database Servers Assists with Veritas Backups and recovery. Configuration and maintenance of the monitoring system Experience in a high availability and mission critical environment. Experience with Firewalls (IPTABLES/IPCHAINS) Experience with SNMP/Nagios based Monitoring Experience in visualization and network attached storage Solid verbal and written communication skills. Team player and ability to work independently and effectively under pressure in a high paced and energetic environment Strong understanding of TCPIP, UDP and Multicast traffic. Understanding of SAN and NAS storage. Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning. Performance Management & fine tuning. Patch and Package administration Extensive experience in kernel patching and firmware upgradation. Troubleshooting Hardware and Operating system related issue Able to handle most of basic to advanced calls in User, group management, system start-up, service modification, crontab entries, ACL modifications, file system management, root & OS backups Experience in Server Experience on following will be added advantage Samba, DNS, NIS, Send mail / Exim / Postfix / Qmail, LDAP Knowledge on Vulnerability remediation Understanding of Qualys Proactively monitoring the Server s health and taking preventive or corrective action as required. NIC bonding using bonding kernel module. Sound experience in Linux LVM, VxVM and Solaris SVM Skills Needed Experience with RHEL Systems Manager and Subscription Manager Experience with virtualization of RHEL servers on ESX Hands-on experience with Bash Scripting and writing automation scripts for Operational tasks Hands-on experience with scripting tools, Ansible, Satellite and other automation tools Experience on AIX or Solaris OS would be an added advantage Well versed with ITIL framework Career Level - IC2 RESPONSIBILITIES Technology Deployment and Management Service (TDMS) organization is a critical arm of Oracle FLEXCUBE consulting group. TDMS delivers Oracle Technology services for FSGBU product customer, while the applications team focusses on the application customization and setup. We are looking for a highly capable, self-motivated and independent Linux Administrators experts based in India. If you are passionate about Oracle technology as well as cloud computing, this is the ideal role you’ve been waiting for. Our team supports technology which are available both on-premise and on Cloud. The Admin needs to have deep technical domain expertise, and will work closely with the Solution Architect team to help craft the solution and then continue to collaborate with the customer on Key Responsibilities: Installing, configuring and maintaining Linux Servers / Virtualization. Installation and configuration of HA environment using Linux cluster or Veritas Cluster. Configuration and administration of LVM and Veritas logical volume manager. Strong background and understanding of Linux and scripting. Daily maintenance/administration of multiple Unix systems Strong technical problem solving skills and experience in IP networking and static routing FTPSSH, SMTP, DNS, HTTP/S, DHCP, Syslog logging facility. Installation, set up, configuration and maintenance of Java Application Servers, Apache Web Servers, Cisco Firewalls, and Database Servers Assists with Veritas Backups and recovery. Configuration and maintenance of the monitoring system Experience in a high availability and mission critical environment. Experience with Firewalls (IPTABLES/IPCHAINS) Experience with SNMP/Nagios based Monitoring Experience in visualization and network attached storage Solid verbal and written communication skills. Team player and ability to work independently and effectively under pressure in a high paced and energetic environment Strong understanding of TCPIP, UDP and Multicast traffic. Understanding of SAN and NAS storage. Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning. Performance Management & fine tuning. Patch and Package administration Extensive experience in kernel patching and firmware upgradation. Troubleshooting Hardware and Operating system related issue Able to handle most of basic to advanced calls in User, group management, system start-up, service modification, crontab entries, ACL modifications, file system management, root & OS backups Experience in Server Experience on following will be added advantage Samba, DNS, NIS, Send mail / Exim / Postfix / Qmail, LDAP Knowledge on Vulnerability remediation Understanding of Qualys Proactively monitoring the Server s health and taking preventive or corrective action as required. NIC bonding using bonding kernel module. Sound experience in Linux LVM, VxVM and Solaris SVM Skills Needed Experience with RHEL Systems Manager and Subscription Manager Experience with virtualization of RHEL servers on ESX Hands-on experience with Bash Scripting and writing automation scripts for Operational tasks Hands-on experience with scripting tools, Ansible, Satellite and other automation tools Experience on AIX or Solaris OS would be an added advantage Well versed with ITIL framework QUALIFICATIONS Career Level - IC2 ABOUT US As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here. About The Job The Service Management Office is looking for an experienced IT Service Management Analyst to assist with our Service Management processes with a focus on Configuration Management using ServiceNow ITOM. You will perform the day-to-day delivery of Configuration Management services to the organization, taking general direction from the ITOM Manager, and specific direction from the Configuration Management Process Owner. This includes the ongoing definition and improvement of service management policies, processes, procedures and their supporting tools. You will also work closely with cross-functional teams to maintain and improve the health of the CMDB, supporting the organization's IT service management goals as well as encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Specific responsibilities include but are not limited to: Performing operational activities as defined by Configuration Management policies and procedures, ensuring alignment with industry best practices and organizational goals Working to fulfill Configuration Management Service Requests as assigned Engaging with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes Providing guidance and training to cross-functional teams on CMDB processes, procedures, and best practices Collaborating with IT and non-IT stakeholders, ServiceNow Product Owners, Architects, Developers, and Process Owners to improve IT service management processes and enhance customer experience and efficiencies Running and delivering reports as required Collecting and reporting metrics as required Identifying service improvement opportunities Required Qualifications Education and Experience: Bachelor’s degree in Computer Science or related field plus seven years’ experience in IT. An equivalent combination of education, training, and experience may replace these requirements. Technical: Strong knowledge of ServiceNow CMDB and ITOM and how the health of the CMDB impacts ITOM and ITSM processes Experienced in Agile and Scrum, including writing and updating sprint stories General familiarity with IT on-premise and cloud architectures: Linux & Windows Servers, Virtual Instances, Databases, Firewalls, Routers, AWS, Azure, etc Skills: Outstanding attention to detail Excellent analytical and problem-solving skills Strong communication, collaboration and troubleshooting skills Demonstrated ability to plan, organize and deliver deliverables Good understanding of ITIL processes and best practices Ability to manage multiple priorities and shift focus as urgent issues arise Ability to work in a strong team environment as well as independently. You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Qualifications: 3 plus years of hands-on experience with ServiceNow ITOM and ITSM with a focus on the CMDB ITIL Foundation Certification SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS Show more Show less