Summary Position Summary Strategy & Analytics AI & Data In this age of disruption, organizations need to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment. The AI & Data team leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy & Analytics portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets. AI & Data will work with our clients to: Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based platforms Leverage automation, cognitive and science-based techniques to manage data, predict scenarios and prescribe actions Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements Google Cloud Platform - Data Engineer Cloud is shifting business models at our clients, and transforming the way technology enables business. As our clients embark on this transformational journey to cloud, they are looking for trusted partners who can help them navigate through this journey. Our client’s journey spans across cloud strategy to implementation, migration of legacy applications to supporting operations of a cloud ecosystem and everything in between. Deloitte’s Cloud Delivery Center supports our client project teams in this journey by delivering these new solutions by which IT services are obtained, used, and managed. You will be working with other technologists to deliver cutting edge solutions using Google Cloud Services ( GCP ), programming and automation tools for some of our Fortune 1000 clients. You will have the opportunity to contribute to work that may involve building a new cloud solutions, migrating an application to co-exist in the hybrid cloud, deploying a global cloud application across multiple countries or supporting a set of cloud managed services. Our teams of technologists have a diverse range of skills and we are always looking for new ways to innovate and help our clients succeed. You will have an opportunity to leverage the skills you already have, try new technologies and develop skills that will improve your brand and career as a well-rounded cutting-edge technologist . Work you’ll do As GCP Data Engineer you will have multiple responsibilities depending on project type. As a Cloud Data Engineer, you will guide customers on how to ingest, store, process, analyze and explore/visualize data on the Google Cloud Platform. You will work on data migrations and transformational projects, and with customers to design large-scale data processing systems, develop data pipelines optimized for scaling, and troubleshoot potential platform issues. In this role you are the Data Engineer working with Deloitte's most strategic Cloud customers. Together with the team you will support customer implementation of Google Cloud products through: architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring and much more. The key responsibilities may involve some or all of the areas listed below: Act as a trusted technical advisor to customers and solve complex Big Data challenges. Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders. ▪ Identifying new tools and processes to improve the cloud platform and automate processes Qualifications Technical Requirements BA/BS degree in Computer Science, Mathematics or related technical field, or equivalent practical experience. Experience in Cloud SQL and Cloud Bigtable Experience in Dataflow, BigQuery, Dataproc, Datalab, Dataprep, Pub/Sub and Genomics Experience in Google Transfer Appliance, Cloud Storage Transfer Service, BigQuery Data Transfer Experience with data processing software (such as Hadoop, Kafka, Spark, Pig, Hive) and with data processing algorithms (MapReduce, Flume). Experience working with technical customers. Experience in writing software in one or more languages such as Java, C++, Python, Go and/or JavaScript. Consulting Requirements 3-6 years of relevant consulting, industry or technology experience Strong problem solving and troubleshooting skills Strong communicator Willingness to travel up in case of project requirement Preferred Qualifications Experience working data warehouses, including data warehouse technical architectures, infrastructure components, ETL/ELT and reporting/analytic tools and environments. Experience in technical consulting. Experience architecting, developing software, or internet scale production-grade Big Data solutions in virtualized environments such as Google Cloud Platform (mandatory) and AWS/Azure(good to have) Experience working with big data, information retrieval, data mining or machine learning as well as experience in building multi-tier high availability applications with modern web technologies (such as NoSQL, Kafka,NPL, MongoDB, SparkML, Tensorflow). Working knowledge of ITIL and/or agile methodologies Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300075 Show more Show less

Summary Position Summary Strategy & Analytics AI & Data In this age of disruption, organizations need to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment. The AI & Data team leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy & Analytics portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets. AI & Data will work with our clients to: Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based platforms Leverage automation, cognitive and science-based techniques to manage data, predict scenarios and prescribe actions Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements Google Cloud Platform - Data Engineer Cloud is shifting business models at our clients, and transforming the way technology enables business. As our clients embark on this transformational journey to cloud, they are looking for trusted partners who can help them navigate through this journey. Our client’s journey spans across cloud strategy to implementation, migration of legacy applications to supporting operations of a cloud ecosystem and everything in between. Deloitte’s Cloud Delivery Center supports our client project teams in this journey by delivering these new solutions by which IT services are obtained, used, and managed. You will be working with other technologists to deliver cutting edge solutions using Google Cloud Services ( GCP ), programming and automation tools for some of our Fortune 1000 clients. You will have the opportunity to contribute to work that may involve building a new cloud solutions, migrating an application to co-exist in the hybrid cloud, deploying a global cloud application across multiple countries or supporting a set of cloud managed services. Our teams of technologists have a diverse range of skills and we are always looking for new ways to innovate and help our clients succeed. You will have an opportunity to leverage the skills you already have, try new technologies and develop skills that will improve your brand and career as a well-rounded cutting-edge technologist . Work you’ll do As GCP Data Engineer you will have multiple responsibilities depending on project type. As a Cloud Data Engineer, you will guide customers on how to ingest, store, process, analyze and explore/visualize data on the Google Cloud Platform. You will work on data migrations and transformational projects, and with customers to design large-scale data processing systems, develop data pipelines optimized for scaling, and troubleshoot potential platform issues. In this role you are the Data Engineer working with Deloitte's most strategic Cloud customers. Together with the team you will support customer implementation of Google Cloud products through: architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring and much more. The key responsibilities may involve some or all of the areas listed below: Act as a trusted technical advisor to customers and solve complex Big Data challenges. Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders. ▪ Identifying new tools and processes to improve the cloud platform and automate processes Qualifications Technical Requirements BA/BS degree in Computer Science, Mathematics or related technical field, or equivalent practical experience. Experience in Cloud SQL and Cloud Bigtable Experience in Dataflow, BigQuery, Dataproc, Datalab, Dataprep, Pub/Sub and Genomics Experience in Google Transfer Appliance, Cloud Storage Transfer Service, BigQuery Data Transfer Experience with data processing software (such as Hadoop, Kafka, Spark, Pig, Hive) and with data processing algorithms (MapReduce, Flume). Experience working with technical customers. Experience in writing software in one or more languages such as Java, C++, Python, Go and/or JavaScript. Consulting Requirements 6-9 years of relevant consulting, industry or technology experience Strong problem solving and troubleshooting skills Strong communicator Willingness to travel up in case of project requirement Preferred Qualifications Experience working data warehouses, including data warehouse technical architectures, infrastructure components, ETL/ELT and reporting/analytic tools and environments. Experience in technical consulting. Experience architecting, developing software, or internet scale production-grade Big Data solutions in virtualized environments such as Google Cloud Platform (mandatory) and AWS/Azure(good to have) Experience working with big data, information retrieval, data mining or machine learning as well as experience in building multi-tier high availability applications with modern web technologies (such as NoSQL, Kafka,NPL, MongoDB, SparkML, Tensorflow). Working knowledge of ITIL and/or agile methodologies Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300079 Show more Show less

India| IST | Remote | Work from Home Working Hours requirement: 5:30AM IST to 1:30PM IST Why Pythian? At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. Why you? As an Oracle Database Consultant you will be a part of a team to supply complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What will you be doing? Installing, configuring and upgrading Oracle databases. Oracle Administration including: Experience with RAC, RMAN, Data Guard, Golden Gate, Exadata ( Optional ), Performance Tuning, WebLogic middleware - Forms and Reports, Various storage engines, Oracle customer tools, Performance tuning of Oracle databases, Oracle technical support, Oracle tools. Designing and implementing various Oracle backup/recovery strategies. Oracle replication and slave setup, coding scripts, procedures, functions, etc. Developing methods for monitoring, Linux/Unix and Shell scripting. Experience with RAC, working directly with external customers, Project managing. Coordinating, analyzing, designing, implementing and administering IT solutions. Recommending best practices for improvements to current operational processes. Administering backup procedures and disaster recovery plans. Presenting technical courses to customers. Participating in on-call coverage rotation plan. Communicating status and planning activities to customers and team members. Collaborating with remote team members. Working Conditions Participate in on-call rotation and periodic overtime. Ability to perform primary job functions while standing or sitting for extended periods of time. Dexterity of hands and fingers (or skill with adaptive devices) to operate a computer keyboard, mouse, and other computing equipment. The incumbent must spend long hours in intense concentration. Stress may be caused by the need to complete tasks within tight deadlines. What do we need from you? Interfacing with external customers, strong customer service focus with the ability to maintain customer expectations and priorities. Excellent oral and written communication. Self-motivated and directed, while working in a fast-paced demanding environment. Keen attention to detail. Strong analytical, evaluative, and problem-solving abilities. Very effective organizational skills. Ability to work in a team. Demonstrate sound work ethics. Understanding of current IT service standards such as ITIL. Undergraduate degree in computer science, computer engineering, information technology or related field or equivalent experience. What do you get in return? Love your career: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity. Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. Love your coworkers: Collaborate with some of the best and brightest in the industry! Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Disclaimer The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates taking part in any aspect of the selection process. Show more Show less

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description Service Delivery Manager – MSP (SDM) is the focal point of driving the overall technical services delivery to any MSP customer from Day 1 as the project goes live. SDM is introduced as the SPOC from Technical Services at the beginning of the new logo implementation through any of the packages available with Nexthink. As the project enters the run phase, the SDM manages the delivery of scoped Managed Services (hereafter referred to as “Accelerate”) to Nexthink’s MSP Partner & their end customer. They play a pivotal role in supporting the MSP & their customer to realise value from the Nexthink platform. The SDM is supported by one or more Professional Services Consultants (PSC) as well as other support functions like Partner Success Manager, Product Managers, Product Support and more over, backend teams creating new content over the Nexthink platform. The objective of SDM is to ensure that Accelerate services are aligned with the customer success plan, and the value metrics being tracked for the customer, ensuring a continuous value delivery to the customer. The role will coordinate the daily activities of the assigned PSCs, along with the other supporting Accelerate teams located globally and focus on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels. The role is a combination of technical and business skills; in which the candidate would work with the MSP & their customer right from doing DEX Management planning, document mutually agreeable success parameters, assigning BAU tasks to Accelerate PSCs and setting a governance to track the achievements of set goals & ultimately, document and present value achieved to the customer. The candidate should have the ability to assess technical requests, have meaningful discussions with customer on their objectives and map the same back to different product features / packages offered by Nexthink. SDM would be responsible to create and drive the Service Delivery Strategy for the customer and would work internal and external stakeholders across the customer and partner organizations. Responsibilities Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their customer, overseeing all deliverables outlined in the Services contract. Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX) strategy, understand the partner / customer’s priorities and effectively, ensure timely and qualitative delivery of services. Provide guidance to the PSC & MSP to drive the Business as Usual (BAU) operations. Recommend new business use cases and engage with the customer / MSP to increase adoption of Nexthink. Analyze customer’s business needs & pain areas through regular connects, understanding of TCDs from Service Desk & various data seen from Nexthink. Identify opportunities to increase automation of issues & leverage existing as well as custom created contents to deliver value to the customer’s / MSP business. Gain a deep understanding of the customer's business goals and objectives as outlined in the MSP contract, aligning Nexthink's deliverables with these objectives. Comprehend the customer's DEX goals, strategic plans, pain points, and limitations to offer informed advice on leveraging Nexthink effectively. Conduct thorough analysis of Nexthink data and present actionable insights to the customer. Create well documented presentations, capturing insights from data and provide recommendations. Organize and coordinate for regular governance calls with MSP as well as bi-monthly / quarterly business review meetings with a focus on getting things done, based on CSP and mutually agreed road-map. Collaboratively plan the Customer Success Plan and strategy with the PSM, Sales team, PSC & SC regularly; ensure to update the CSP based on the customer’s priorities. Lead and manage the PSC / PSCs assigned to specific projects, ensuring their tasks and goals align with the Customer's Success Plan (CSP). Identify and advocate for automation opportunities that bring value to the customer. Prioritize and request custom automation or report creation as needed, working backend with the other support teams of Accelerate. Develop content tailored to customer requirements, collaborating with the Shared Services team for custom scripting, reports using external tools with Nexthink data, custom NQL queries. Support customer initiatives related to Nexthink operations, including existing and upcoming projects. Encourage customer participation in Technical Previews of new features. Organize regular product roadmap workshops to keep customers informed about new features and modules. Meet Service Level Objectives (SLOs) and take prompt action, including internal escalations or partner notifications, in case of any impacts on SLO achievement. Identify and fulfill agreed-upon use cases, consistently delivering results quarter after quarter. Validate any new service / content requirements from the partner and raise the records in JIRA ticketing system. Assign tasks to self or PSC, post validation. Establish and maintain a regular communication cadence with the MSP and customer through weekly, monthly, and quarterly meetings, ensuring that progress is tracked by PSCs. Maintain updated Action Trackers & other relevant documents on OneDrive, including customer related insights and roadmap discussions. Update Salesforce records as required. Prepare all customer-facing and internal deliverables, ensuring they meet high-quality standards. Coordinate and communicate with cross-functional teams, including Sales, Support, and Partner Success, to align Managed Services activities. Increase the footprint of Nexthink across different functions of the customer, within IT as well as non-IT related usage. Enhance stickiness of Nexthink to ensure smooth renewal and possible product upsells. Escalate issues internally and externally when necessary to ensure prompt resolution. Follow-up with Product Support or relevant resolver groups to ensure timely resolution of issues raised. Raise RED FLAGS to alert in case of any deviations. Stay informed about product development and releases at a level necessary to fulfill the above responsibilities, and inspire PSCs to innovate continuously to maximize Nexthink's value. Qualifications Bachelor's degree in Computer Science or Computer Engineering preferred. Experience: 8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background. Consulting based approach in previous roles coupled with good project management skills. Knowledge of Nexthink / competing products would be an advantage. Flexible to work in UK / US shifts Key Skills and Attributes: Analytical Expertise: Proficient in analyzing data to identify pain points and opportunities, with a strong commitment to providing actionable insights and driving automation. Transformation Experience: Demonstrated experience in transformation projects, such as Win10 and O365 migrations. End User Computing (EUC) Mastery: Extensive technical knowledge of end user computing (EUC) management. Collaborative Aptitude: Skilled at collaborating with dispersed teams, including CTOs, product management, and support, to deliver the right solutions and innovate based on customer input. IT Operations Proficiency: Deep understanding of IT operations. Quick Learner: Ability to rapidly acquire knowledge of new technologies. Customer-Centric: Proven ability to gather and manage customer feedback, comprehend customer pain points, and propose practical solutions. Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage with customers and collaborate effectively within a team. Problem Management: Exceptional problem-solving skills to address complex issues effectively. Adaptability: Capability to excel in challenging environments and adapt to changing circumstances. Enthusiasm for Innovation: Passion for working in an international, collaborative, and fast-paced environment and eagerness to learn and adopt new technologies. Technical Proficiency: Excellent knowledge of Microsoft Windows, Office 365, web browsers, and other standard EUC applications. Preferred: Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools. Practical knowledge of Windows, Office 365 & overall EUC insights Understanding of SQL, XML, PowerShell, PowerBI would be ideal. Practical experience of data integration methods and technologies in any of the following: IT systems Enterprise infrastructure management / Data Centers Application development and management Managed IT Services Security Analytics – EU data Project Management skills (ITIL, PMP) Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Roles and Responsibilities: Maintenance and Documentation: Ensure periodic review of IT policies and procedures, and submit them for timely Management. Collaborate with stakeholders and consultants to prepare architectural diagrams and technical documentation for audit and regulatory purposes. Conduct Business Impact Assessments for new businesses, applications, and systems. Ensure risk assessments (RA/RT) for all IT assets and processes are conducted periodically. Review IT vendor contracts, ensuring they meet information security and regulatory requirements. Monitoring and Guidance: Perform exception management, review periodic controls, analyze results, and make appropriate recommendations. Guide stakeholders regarding IT policy management, process implementation, and contractual obligations. Regulatory and Compliance Audits: Continuously track and monitor IT regulatory requirements. Plan and manage the audit calendar, scheduling internal and external audits. Oversee all IT audits, including CISA (PPI), RBI/ReBIT,SEBI,IRDAI audits, ISNP & CIS (insurance), PCI DSS, System Audits, partner bank audits, ISO 27k, Stat audits, NPCI audits, etc. Serve as the primary point of contact for all escalations and audit-related activities. Coordinate with auditors to explain the organization’s infosec posture, organizational structure, technical architecture, and process understanding of IT controls. Support management in responding to audit findings and implementing controls as per audit recommendations, ensuring closure of all audit observations. Key Attributes: Exceptional attention to detail and commitment to producing high-quality documentation that meets audit requirements. Strong ability to manage multiple documentation tasks and meet deadlines within the audit lifecycle. Proactive in identifying documentation gaps and suggesting improvements to facilitate smoother audits. Excellent communication and interpersonal skills to effectively liaise between IT and Audit teams. Qualifications: Bachelor's degree (any stream). 2+ years IT technical writing or audit support experience. Proven ability to write clear, accurate IT documentation. Excellent communication skills (technical & non-technical). Strong organizational and multitasking skills. Familiarity with IT infrastructure and security. Understanding of audit processes (desirable). Independent and proactive worker. Preferred Qualifications: Experience working directly with audit teams or in a compliance-related role. Familiarity with ITIL or other relevant IT management frameworks. Knowledge of documentation management systems. Basic understanding of the IT domains. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Businessline/Function The BancsEA application encompasses settlement activity processing (Clearing), securities portfolios management (Custody) and credit monitoring activity. Its objectives is to provide a unique application to be deployed on all required branches built on new technologies (Bancs/Java/J2EE), allowing thus to face more important volumes, to lower unit costs and to offer a more enhanced system functionally speaking for users. BancsEA is to become the key application on BP2S and covering ASIA branch now and in future European branch Title Senior Support Analyst Date 11-Jun-25 Department CIB-BP2S Location: CHENNAI Business Line / Function APS/BANKING SERVICE Reports To (Direct) NA Grade (if applicable) (Functional) Number Of Direct Reports NA Directorship / Registration NA Position Purpose The Senior Support Analyst Will Be Responsible To To provide support for the BP2S applications, for all day-to-day problem resolution/support issues Develop a good understanding of the existing application (functional and technical) Participate in any specific improvement on this support deliverables Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: Proficiency in Oracle/Sybase database - SQL & PL/SQL Proficiency in Unix/Shell script Knowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if Required) Understanding of ITIL framework Skills Referential Behavioural Skills: (Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability To Develop Others & Improve Their Skills Ability to anticipate business / strategic evolution Ability to manage a project Education Level Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if Required) NA Show more Show less

Apply Now Job Title Contractor II Job Description The Server Support Engineer II is responsible for the build out, support, maintenance, and troubleshooting of our rapidly changing infrastructure environment. Success in this position requires a self-starter who understands the dynamics of IT and has an extensive, hands-on background in server support, remote datacentre management and troubleshooting as well as the technical expertise to perform and contribute to new implementations. This role will take charge of issues for on-and-off site network users in a Call Centre or Business Centre through LAN, applications and hardware support and provide solution to issues. Responsible for moves, additions and changes to software, hardware and network as they relate to office space reorganization, facilities relocation or facilities start-up. Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non-OS vendor application requiring the ability to research, analyses and resolve problems effectively to meet established performance metrics for Windows platform. Maintain documented (e.g. Back-up, Disaster Recovery) procedures for Windows Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Must be available and be flexible on work timing for on-call to work with remote engineers when required during non-business hours and on weekends. Will be required to work at more than one site as need arises. Primary Skills - Active Directory, DNS, DHCP, Virtualization (VMWARE & HyperV), Server Patching (Bigfix), Server VA remediation, Good Communication Skills. Essential Duties & Responsibilities Primary Skills - Active Directory, DNS, DHCP, Virtualization (VMWARE & HyperV), Server Patching (Bigfix), Server VA remediation, Good Communication Skills Manage server infrastructure & operational team including but not limited to Server, Virtualization, Storage, including Backup. Define, execute and deliver operational transformational service strategies for servers and storages, resulting in operational excellence and best in class services Ensure Operations and Service Delivery, strives to improve the service, achieve operational excellence, highly customer and process focused Drive the efficiency and effectiveness of the outage incident management process Monitor the effectiveness of outage incident management and making recommendations for process improvement Ensure immediate response to outage bridges, provide technical guidance to ensure timely resolution is given. Ensure accurate outage status alerts are sent on timely basis. Ensure documentation of RCA, corrective actions are defined and carried out as per ITIL standards. Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner. Document SOPs, PNP, KTs etc. to ensure smooth operations. Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures. Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery. Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures. Implement upgrades needed to maintain service levels. Participate in DR or BCP activities. Ensuring the project is implemented within contractual obligations and regulatory requirements. Ensure service request SLA’s are met by working on ticket on timely basis. Monitor and respond to team emails and respond appropriately. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements English (Required) Time Type Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

JOB DESCRIPTION ● Essential Duties and Responsibilities: ○ Configure and customize ServiceNow modules. ○ Troubleshoot production and test issues, recommend corrective actions, and perform resolution. ○ Managing development deliverables using an Agile Framework ○ Support customers across various time zones. ● Qualifications: ○ Must have ■ 2 to 4 years of total IT experience ■ 1-2 years of ServiceNow Support and Development experience ■ BE/BTech degree in Computer Science, Information Systems or equivalent field ■ ServiceNow Certifications - CSA ○ Good to have ■ ITIL Foundation V3 or v4 certification ■ ServiceNow Certifications – CAD ● Knowledge, Skills and Abilities: ○ Must have ■ Experience with ServiceNow modules - ITSM ■ Experience with application support and development activities. ■ Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. ■ Write code adhering to coding best practices. ■ Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS ■ Ability to work in shifts or out of standard working hours. ■ Ability to work independently and as a team member. ○ Good to have  Experience with ServiceNow modules – SPM, CMDB, ITOM, ITAM  Experience with resolving issues within SLA timelines  Experience with Upgrade and Cloning activities  Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications,  Experience with working in a client-facing environment. ● Professional Requirements: ○ Strong written and oral communication skills including presentation skills. ○ Strong problem solving and troubleshooting skills. ○ Proven success in contributing to a team-oriented environment. ○ Organizational, multi-tasking, and time-management skills Show more Show less

Summary Position Summary CORE BUSINESS OPERATIONS The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously. ROLE Level: Senior Consultant/Specialist Senior As a Senior Consultant at Deloitte Consulting, you will be responsible for review, modify and lead the team to build and operate highly scalable client environments on cloud or Hybrid cloud or on premises within HCMS framework. The work you will do includes: Lead and drive discussions with business and functional analysts to understand the business requirements and the impact of integration on the overall business architecture Establish technical design/development guides, templates and standards and ensure compliance Run the daily calls / meetings with respect to deliverables and build the weekly status reports to be reviewed with leadership/client Troubleshoot Aruba and Cisco wireless issues like WLC Code upgrades, AP join issues, Client association issues, Authentication issues, Guest wireless issues Operational troubleshooting of Cisco ISE and Aruba Clearpass with respect to supplicants and related error understanding. Working experience with ISPs to troubleshoot issues like link down, slowness, link flapping and turning up new circuits. Perform detailed reviews on deliverables and provide technical guidance to the team members Skills / Project Experience: Must Have: Worked on routers, switches, wireless LAN controllers( Cisco and Aruba), access points, (Add-on - F5LTM, Cisco ISE/Aruba Clearpass and network management of APC UPS devices) Experience in Network administration, troubleshooting, implementation, (add-on – planning, designing and architecture) Must know the difference between Core, Distribution, Access and edge network layer Experience in performing IOS upgrades, L3/L2 VLAN configuration, complete configurations of switch and router from scratch, working with on-site engineer to take console of any network device.Minimum knowledge about MPLS configuration Hands-on experience with ticketing tools, specifically Service-Now. Knowledge about ITIL/ITSM processes like Incident, problem, change, task management. Working advance knowledge about Routing protocols like OSPF, EIGRP, BGP and most of the LAN protocols. Experience in any of the WAN technologies like MPLS, DMVPN, GRE IPSec Tunnels, SD-WAN Working experience with protocols like NTP, SNMP, Syslog, 802.11, 802.1x, AAA, ACL, NAT, TACACS, RADIUS, Port Security, Port mirroring Exposure to Enterprise composite network models like Datacentre architecture, branch or remote office architecture. Troubleshooting experience on network performance like QoS, Bandwidth policing, Traffic shaping, Latency, Jitter, bandwidth utilizations Hands-on experience in managing monitoring tool, NetFlow /bandwidth analyzation tools, (add-on – Cisco Prime Infra, Nagios, OpManagaer(NetFlow, CMDB, backup management), SolarWinds Orion) Hands-on experience in managing and administering DHCP and DNS services (either on Windows or Infoblox), SFTP/TFTP. Added experience with tools like Wireshark, Debugging, EEM, Python, Automation, Cisco ACI, SD-WAN (Viptela, Velocloud, or any), SASE technologies. Any technical training completed like CCNA, CCNP, CCIE, Cisco Wireless 6 – 10 years of hands-on experience in routers, switches, wireless LAN controllers, access points, (Add-on - F5LTM, Cisco ISE and network management of APC UPS devices) Ability to perform estimation of work products and cost analysis Knowledge and experience working with Microsoft Office tools Good to Have: Experience in risk analysis, cost estimation, standardization, optimization etc Experience in participation of different types of audits Experience in both on premises and Cloud technologies Education: B.E./B. Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university Prior Experience: 8 - 10 years of experience working with Advance network troubleshooting skills and traffic engineering experience Location: Hyderabad, Pune The team Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services Core Business Operations Practice optimizes clients’ business operations and helps them take advantage of new technologies. Drives product and service innovation, improves financial performance, accelerates speed to market, and operates client platforms to innovate continuously. Learn more about our Technology Consulting practice on www.deloitte.com For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0 For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302249 Show more Show less

Company Overview Viraaj HR Solutions is a leading provider of comprehensive HR services, dedicated to helping companies optimize their human resource functions. Our mission is to deliver innovative solutions that enhance workforce performance and drive business success. We pride ourselves on a culture that promotes collaboration, integrity, and continuous improvement, making us a trusted partner for firms looking to empower their teams. Job Title: ServiceNow Developer Location: On-site, India Role Responsibilities Develop and implement custom applications on the ServiceNow platform. Collaborate with stakeholders to gather and analyze requirements. Utilize JavaScript for scripting and coding tasks within ServiceNow. Create and manage ServiceNow integrations with external applications. Design user-friendly interfaces using ServiceNow UI components. Implement ITIL best practices in ServiceNow processes. Automate workflows to enhance operational efficiency. Provide ongoing support and maintenance for existing ServiceNow applications. Monitor system performance and troubleshoot issues as they arise. Document development processes and updates accurately. Participate in Agile teams for iterative development and continuous improvement. Train users on system functionalities and best practices. Work with version control systems to manage code changes. Ensure compliance with security and data privacy standards. Stay up-to-date with new ServiceNow features and technologies. Qualifications Bachelor's degree in Computer Science or related field. 4+ years of experience in ServiceNow development. Proficient in JavaScript and client-side scripting. Deep understanding of ServiceNow modules and capabilities. Experience with ITIL processes and best practices. Familiarity with application integration technologies. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Experience in Agile software development methodologies. Ability to manage multiple priorities and meet deadlines. Knowledge of ServiceNow architecture and database structure. Experience with ServiceNow reporting tools. Proficiency in version control tools like Git. Ability to document technical procedures and processes. Willingness to learn and adapt to new technologies. Relevant ServiceNow certifications are a plus. Skills: servicenow reporting tools,teamwork,version control,itil processes,problem solving,problem-solving,application integration technologies,servicenow,agile methodologies,servicenow ui components,servicenow developer,agile methodology,communication,javascript,itil framework,servicenow development,version control (git),servicenow modules,ui design Show more Show less

Summary Position Summary CORE BUSINESS OPERATIONS The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously. ROLE Level: Consultant As a Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines in an agile framework. Need-basis consultants will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements. You will also be responsible for the ownership of tasks assigned through SNOW, Dashboard, Order forms etc. The work you will do includes: Build and operate the client infrastructure Develop understanding of and implement shared responsibility model On premises, IaaS, PaaS and SaaS Implementation of ITIL Framework Incidents, Changes, requests etc. Analyze the requirements from Architect, SME, Client, Application team etc. Work on Monitoring, Backup, Patching, Vulnerability Remediation Monitor the client infrastructure Identity and access management Identify, Analyze, and automate routine tasks Develop understanding of SLA, SLO, SOW etc. Coordinate with multiple teams to serve the request or resolve the incidents Implementation of High Availability, update management, Disaster recovery, Backup and Restore Documentation, Weekly/Bi-Weekly Deck preparation, KB article update Train and Knowledge transfer to junior resources Handover and On call support during weekends on rotational basis Qualifications Skills / Project Experience: Must Have: Worked on routers, switches, wireless LAN controllers, access points, (Add-on - F5LTM, Cisco ISE and network management of APC UPS devices) Experience in Network administration, troubleshooting, implementation, ( add-on – planning, designing and architecture) Understanding of difference between Core, Distribution, Access and edge network layer Any technical certifications like Cisco, ITIL Experience in performing IOS upgrades, L3/L2 VLAN configuration, complete configurations of switch and router from scratch, working with on-site engineer to take console of any network device Minimum knowledge about MPLS configuration Hands-on experience with ticketing tool specifically Service-Now. Knowledge about ITIL/ITSM process like Incident, problem, change, task management. Working knowledge about Routing protocols like OSPF, EIGRP, BGP and most of the LAN procotols. Experience in any of the WAN technologies like MPLS, DMVPN, GRE IPSec Tunnels, SD-WAN Working experience with protocols like NTP, SNMP, Syslog, 802.11, 802.1x, AAA, ACL, NAT, TACACS, RADIUS, PortSecurity, Port mirroring Exposure to Enterprise composite network models like Datacenter architecture, branch or remote office architecture. Troubleshooting experience on network performance like QoS, Bandwidth policing, Traffic shaping, Latency, Jitter, bandwidth utilizations Hands-on experience in managing monitoring tool, netflow /bandwidth analyzation tools, ( add-on – Cisco Prime Infra, Nagios, OpManagaer( netflow, CMDB, backup management), Solarwinds Orion) Hands-on experience on managing and administering DHCP and DNS services ( either on Windows or Infoblox), SFTP/TFTP. Added experience with tools like Wireshark, Debugging, EEM, Python, Automation, Cisco ACI, SD-WAN( Viptela, Velocloud, or any), SASE technologies. Any technical training completed like CCNA, CCNP, CCIE, Cisco Wireless Troubleshoot wireless issues like WLC Code upgrades, AP join issues, Client association issues, Authentication issues, Guest wireless issues Operational troubleshooting of ISE with respect to supplicants and related error understanding. Working experience with ISPs to troubleshoot issues like link down, slowness, link flapping and turning up new circuits. Experience on network monitoring tool Associate/Professional level certification on CCNA or CCNP Good interpersonal and communication skills Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries Knowledge and experience working with Microsoft Office tools Good to Have: Understanding of Application and other infrastructure monitoring tools Understanding of end-to-end infrastructure landscape Experience on virtualization platform Education: B.E./B. Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university Prior Experience: 4 – 6 years of experience working with have managed an enterprise network spread across continents, troubleshoot experience with LAN WAN Wireless, SDN and Security. Location: Hyderabad / Pune The team Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services Core Business Operations Practice optimizes clients’ business operations and helps them take advantage of new technologies. Drives product and service innovation, improves financial performance, accelerates speed to market, and operates client platforms to innovate continuously. Learn more about our Technology Consulting practice on www.deloitte.com For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0 For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302238 Show more Show less

Company Overview Viraaj HR Solutions is a leading provider of comprehensive HR services, dedicated to helping companies optimize their human resource functions. Our mission is to deliver innovative solutions that enhance workforce performance and drive business success. We pride ourselves on a culture that promotes collaboration, integrity, and continuous improvement, making us a trusted partner for firms looking to empower their teams. Job Title: ServiceNow Developer Location: On-site, India Role Responsibilities Develop and implement custom applications on the ServiceNow platform. Collaborate with stakeholders to gather and analyze requirements. Utilize JavaScript for scripting and coding tasks within ServiceNow. Create and manage ServiceNow integrations with external applications. Design user-friendly interfaces using ServiceNow UI components. Implement ITIL best practices in ServiceNow processes. Automate workflows to enhance operational efficiency. Provide ongoing support and maintenance for existing ServiceNow applications. Monitor system performance and troubleshoot issues as they arise. Document development processes and updates accurately. Participate in Agile teams for iterative development and continuous improvement. Train users on system functionalities and best practices. Work with version control systems to manage code changes. Ensure compliance with security and data privacy standards. Stay up-to-date with new ServiceNow features and technologies. Qualifications Bachelor's degree in Computer Science or related field. 4+ years of experience in ServiceNow development. Proficient in JavaScript and client-side scripting. Deep understanding of ServiceNow modules and capabilities. Experience with ITIL processes and best practices. Familiarity with application integration technologies. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Experience in Agile software development methodologies. Ability to manage multiple priorities and meet deadlines. Knowledge of ServiceNow architecture and database structure. Experience with ServiceNow reporting tools. Proficiency in version control tools like Git. Ability to document technical procedures and processes. Willingness to learn and adapt to new technologies. Relevant ServiceNow certifications are a plus. Skills: servicenow reporting tools,teamwork,version control,itil processes,problem solving,problem-solving,application integration technologies,servicenow,agile methodologies,servicenow ui components,servicenow developer,agile methodology,communication,javascript,itil framework,servicenow development,version control (git),servicenow modules,ui design Show more Show less

Company Overview Viraaj HR Solutions is a leading provider of comprehensive HR services, dedicated to helping companies optimize their human resource functions. Our mission is to deliver innovative solutions that enhance workforce performance and drive business success. We pride ourselves on a culture that promotes collaboration, integrity, and continuous improvement, making us a trusted partner for firms looking to empower their teams. Job Title: ServiceNow Developer Location: On-site, India Role Responsibilities Develop and implement custom applications on the ServiceNow platform. Collaborate with stakeholders to gather and analyze requirements. Utilize JavaScript for scripting and coding tasks within ServiceNow. Create and manage ServiceNow integrations with external applications. Design user-friendly interfaces using ServiceNow UI components. Implement ITIL best practices in ServiceNow processes. Automate workflows to enhance operational efficiency. Provide ongoing support and maintenance for existing ServiceNow applications. Monitor system performance and troubleshoot issues as they arise. Document development processes and updates accurately. Participate in Agile teams for iterative development and continuous improvement. Train users on system functionalities and best practices. Work with version control systems to manage code changes. Ensure compliance with security and data privacy standards. Stay up-to-date with new ServiceNow features and technologies. Qualifications Bachelor's degree in Computer Science or related field. 4+ years of experience in ServiceNow development. Proficient in JavaScript and client-side scripting. Deep understanding of ServiceNow modules and capabilities. Experience with ITIL processes and best practices. Familiarity with application integration technologies. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Experience in Agile software development methodologies. Ability to manage multiple priorities and meet deadlines. Knowledge of ServiceNow architecture and database structure. Experience with ServiceNow reporting tools. Proficiency in version control tools like Git. Ability to document technical procedures and processes. Willingness to learn and adapt to new technologies. Relevant ServiceNow certifications are a plus. Skills: servicenow reporting tools,teamwork,version control,itil processes,problem solving,problem-solving,application integration technologies,servicenow,agile methodologies,servicenow ui components,servicenow developer,agile methodology,communication,javascript,itil framework,servicenow development,version control (git),servicenow modules,ui design Show more Show less

About this role: "Wells Fargo is seeking a Senior Process Engineer for its Shared Services Operations - Operational Excellence team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow." In this role, you will: Lead group initiatives that encompass research and future state requiring application of specialized knowledge or skills critical to the redesign efforts Ensure effective relationships among the design teams and partners Develop root cause research and business case for proposed technology, staff and structure changes, including cost estimates Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods Ensure development of metrics that provide data for future improvement opportunities Ensure appropriate application of cultural focus, tools, and statistical approach Coach multiple redesign teams Make decisions and resolve issues to meet business objectives Interpret policies, procedures, and compliance requirements Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Required Qualifications: 4+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Lean Six Sigma and continuous improvement capabilities, Expertise with Project Management Tools Experience in implementation of Capability Maturity Models (COPC/ISO/CMM/PCMM) Domain experience (Technology - e.g.-Application maintenance & development/Operations - e.g. Mortgage process/Corporate Functions) Black Belt (Certified). Demonstrated success as a Master Black Belt in Six Sigma (Lean, DMADV, DMAIC) High Level of technical skills including advanced MS Office and Visio skills and statistical packages like Minitab, JMP Strong analytic and project management experience leading large cross functional projects. Process Definition, Modeling, Implementation, Process Metrics, Quality / Process Models and frameworks like CMMI, ISO, ITIL, Prince, PMI Mentoring; Implementation of BU/LOB-wide Improvement Programs Has extensive Domain understanding on one or more areas - Commercial, CIB / WIM/ Consumer Banking etc., to drive value for the business Strong analytical exposure skills - with tools like Excel Advance, Minitab, JMP, SAS etc., Ability to redesign processes and enhance solutions through identifying Technical / digital solutions for Business Problems - RPA/ RDA / Workflow / Bolton etc. - Prior implementation experience preferred Design capability and Program Management experience in leading large niche business cross functional projects. - SWAT Projects / TOM Exposure in driving end to end Domain intensive business process re-engineering and business transformation projects Prior experience of working as an internal consultant with a Global Banking Financial firm shall be preferred Posting End Date: 20 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role Basic Qualifications: Bachelor’s degree from a four-year accredited institution At least five years of IT experience deploying, developing, or administering cloud-based Voice environments Ability to work a rotating on-call schedule Additional education and experience may be considered as a substitution for the minimum requirements Position Requirements: Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available Requires the ability to work on multiple work tasks of varying scope and scale Working experience with project management or LEAN / Agile methodologies Ability to work with external vendors and suppliers to implement and support voice systems Ability to work individually as well as part of an overall, sometimes virtual team Effective communicator both written and verbal. Able to tailor message based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes Preferred Qualifications: Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics Experience with or certification in ITIL / ITSM Industry certifications from Zoom, Microsoft, or other VOIP Technologies Experience with automation and scripting Experience in a technology-focused and/or eCommerce environment Experience working in a PCI regulated environment

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering. In this role, you will: Manage numerous applications and services to support the Group MI Sub Value Stream. Be responsible for delivering the book of work for both internal and external stakeholders. Manage the respective developer teams. Including ongoing growth and development of a diverse range of developers (from graduate to technical lead). Manage production and ensure the applications operate within our SLA. Recruit and upskill new team members. Work with business partners from senior stakeholders to experienced business SME’s. Design and develop new technical solutions to deliver our future state architecture/ Be responsible for maintaining compliance and controls standards. Requirements To be successful in this role, you should meet the following requirements: 8+ years of developing TM1 applications. Full life cycle from requirements and design to release and production support. 8+ years of working for finance change, specifically in the area of management information and the accounting operations involved with the preparation of those data sets. Including, but not limited to: Actuals including Balance Sheet and Income Statement. Budgeting, Forecasting & Planning. Financial Modelling 6+ years of working in IT within the banking industry. Project management covering full life cycle with a focus on the AGILE methodology. Knowledge of the wider toolset commonly found in the BI space: ETL, Relational databases and data warehousing, reporting and dashboards. Experience in managing multi-site developer teams. Exposure to ITIL or IT service management including activities such as capacity management, disaster recovery, backup and failover. Be an open and honest team player who can maintain a clear head in challenging situations and proactively drive the momentum throughout long running project delivery. Be flexible and able to adapt to a changing set of business priorities while staying consistent to well established IT practices and conventions. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Job Summary Join our dynamic team as a Software Engineer where you will leverage your expertise in .Net C# PL/SQL Linux Windows and ITIL to develop innovative solutions. With a hybrid work model you will enjoy the flexibility of working both remotely and on-site. This role offers the opportunity to contribute to impactful projects that drive our companys success and positively influence society. Responsibilities Develop and maintain software applications using Linux and PL/SQL to meet business requirements. Collaborate with cross-functional teams to design implement and test software solutions. Ensure software quality by conducting thorough testing and debugging processes. Optimize application performance by analyzing and improving existing code. Provide technical support and troubleshooting for software-related issues. Document software designs processes and procedures for future reference. Participate in code reviews to ensure adherence to best practices and coding standards. Stay updated with the latest industry trends and technologies to enhance software development processes. Contribute to the continuous improvement of software development methodologies. Work closely with stakeholders to gather and analyze requirements for new projects. Implement security measures to protect software applications and data. Manage version control and software deployment processes effectively. Engage in professional development opportunities to enhance technical skills and knowledge. Qualifications Possess strong experience in Linux and PL/SQL demonstrating proficiency in both. Have a solid understanding of software development life cycle and methodologies. Exhibit excellent problem-solving skills and attention to detail. Demonstrate effective communication and collaboration abilities. Show adaptability to work in a hybrid work model environment. Display a proactive approach to learning and applying new technologies. Show more Show less

Reventics Private LimitedTELANGANA Posted On 11 Jun 2025 End Date 11 Jul 2025 Required Experience 8 - 14 Years Basic Section No. Of Openings 1 Grade 3C Designation Senior Manager - Delivery Closing Date 11 Jul 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad-IV Skills Skill VENDOR MANAGEMENT GLOBAL DELIVERY CRM PMP OUTSOURCING PROJECT MANAGEMENT SDLC SOLUTION ARCHITECTURE IT SERVICE MANAGEMENT ITIL Education Qualification No data available CERTIFICATION No data available Job Description Job Title: Senior Manager - Operations Department: Delivery Speciality : Multi-speciality (E&M IP/OP, ED profee,facility, Surgery, Anesthesia) Job Summary: We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. Key Responsibilities: Operations Management: Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership: Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization: Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance: Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration: Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis: Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making. Qualifications & Skills: Education: Bachelor’s degree or a Master’s degree or relevant certifications is a plus. Experience: 12-18 years of experience in operations management in US healthcare (Medical Coding). Proven track record of managing teams, driving process improvements, and achieving operational goals. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in using operational management tools and software. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Knowledge of budgeting and financial management. Ability to adapt to changing business needs and priorities. Personal Attributes: Detail-oriented with a focus on efficiency and quality. Strategic thinker with a hands-on approach to execution. Proactive, self-motivated, and results-driven.

Required Skills and Qualifications Proven experience using Splunk SIEM, including the ability to analyze prepared use cases, contribute to the creation of custom dashboards, and fine-tune false positive alerts. Good knowledge of SIEM architecture. Excellent skills in email security incident handling, including investigating phishing emails and providing verdicts, as well as basic knowledge of Office 365 Email Exchange. Experience with CrowdStrike EDR for security monitoring and threat detection, along with static and dynamic malware analysis and interactive sandbox report analysis capabilities. ITIL tool experience, particularly with Service-Now. Exposure to firewall and WAF log analysis. Strong knowledge of security SOP creation and maintenance. Basic knowledge of file integrity monitoring. Understanding of security compliance frameworks such as PCI and NIST. Basic understanding of vulnerability management and experience with tools such as Rapid7 and Nessus. Experience with cloud security monitoring, including AD risky detections and Defender for Cloud. Excellent communication and presentation skills. Commitment to continuous learning and professional development. Flexibility to work shifts from 1 PM to 10 PM and 3 PM to 12 AM. Key Responsibilities Pursue specialization in specific areas of security operations, such as threat hunting, malware analysis, or digital forensics, through targeted training and hands-on experience. Utilize Splunk SIEM and CrowdStrike EDR tools to monitor, detect, and respond to security incidents. Develop and execute security monitoring strategies and initiatives, working closely with the SOC management team to align efforts with organizational goals. Create and maintain standard operating procedures (SOPs) to ensure consistent and effective security operations. Support Monitoring Team to take remote session with user for troubleshooting the user machines to remove malware. Lead the preparation and delivery of weekly presentations to provide executive-level insights into SOC operations, including key metrics, trends, and emerging threats. Take ownership of false positive report preparations, ensuring accurate identification and documentation of false positives to improve detection and response capabilities. shift-leading capabilities, managing SOC operations during assigned shifts, including supervision of GET/Associate Security Analysts and coordination of incident response activities. Collaborate with the Security Specialist team on high-priority security incidents, providing expertise and assistance as needed to facilitate incident resolution. Flexible to Provide support to 24/7 L1 Monitoring shift members. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational. You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality. As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation. When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity. To thrive in this role, you need to have: Extensive experience working within a medium to large ICT organization in an engineering function. Proven experience in managed services with excellent knowledge of ITIL processes. Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Experience working with vendors and/or third parties in a collaborative manner. Strong communication skills, with the ability to work across different cultures and social groups. Ability to plan activities and projects in advance and adapt to changing circumstances. A positive outlook and the capability to work well under pressure. Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey. A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Responsibilities: Technology Operations Center – Lead Analyst (Managed File Transfer) Indicative years of total experience: 5 - 7 years Role Description: The Lead Analyst is responsible for GoAnywhere (Managed File Transfer), Harmony Cleo, IBM File Gateway. He is expected to understand the user requirements for creating builds, troubleshoot and resolve during build process and providing end to end support for all File Transfer related incidents for Enterprise Business Units. This will be Individual contributor role. Reporting relationship: This role will report to Delivery Manager Key Responsibilities: Extensive knowledge of GoAnywhere, File Gateway - 6.1 or Cleo 5.7 Tool or above, troubleshooting, build, upgrades. Implementation, Configuration, Maintenance and Management Excellent knowledge of File Transfer, Encryption / Decryption Protocols, and key management Ability to apply knowledge of tools to create solutions which are maintainable, follows enterprise patterns, and address new requirements. Must have excellent organizational and written / verbal communication skills. He should be willing to work on weekends and flexible shifts. Should be willing to work in US hours. Qualifications: Education: Graduate – bachelor’s degree (Engineering or Computer Application) Preferred certifications: ITIL Foundation V4 Additional Information: Skills & Experience: Contributes to the overall design, installation, maintenance, configuration, and integrity of systems File Transfer applications, tools and related software. Drives opportunities proactively for improvement both in the tools managed and the systems being monitored. Pushing technologies where appropriate to cloud solutions & look for implementation opportunities. Competencies: Make sound business decision Embrace Change Build strong Partnership Get results Act Strategically

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy: Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed. Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows. You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles—or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests. To thrive in this role, you need to have: Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization. Working knowledge of ITIL processes. Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools. Ability to communicate and work across different cultures and social groups. Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed. Positive outlook and ability to perform well under pressure. Eagerness to work diligently and extend hours when necessary. Client-centric approach, always putting clients at the forefront of interactions. Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

ABOUT US We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com Job Description We are seeking a proactive and technically skilled IT Field Services Engineer to join our IT Operations team. This role will primarily be responsible for providing hands-on technical support for laptops, desktops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, and windows-based systems as well as Mac system troubleshooting to end users. The ideal candidate will be technically competent, highly organized, excellent problem-solving skills and possess strong verbal communication skills to effectively support and guide end-users in a professional manner. Key Responsibilities: Performing imaging, configuration and deployment of laptops/desktops using tools such as SCCM or Intune. Set up and configure device for new hires onboarding by preparing and delivering fully functional IT equipment. Troubleshoot Hardware issue (e.g. Screens, batteries, memory, hard drives, keyboard, RAM upgrades) and coordinate repairs or replacements. Manage and update IT asset inventory, including asset tagging, tracking and decommissioning of devices. Perform regular audits of IT assets and update records in asset management system. Respond to IT Service desk tickets in ServiceNow, ensuring accurate documentation of issues, resolution and follow-ups. Escalate unresolved issues to the appropriate team and follow up to ensure closure. Ensure timely resolution of incidents and request while meeting defined SLAs. Install and configure peripherals including printer, scanner, docking stations, and monitors. Assist with installations, updates. Maintain accurate records of service calls, repairs, and other maintenance activities. Setup, configure, and troubleshoot audio visual equipment’s for meetings, presentations and events. Provide remote and on-site support, including mobile device setup and VPN troubleshooting. Collaboration with other IT teams on infrastructure upgrades, projects and process improvement. Create and update technical documentation, including knowledge base articles for common issue. This is a customer facing role require professionalism, responsiveness, and a commitment to service excellence. Requirement: Diploma or bachelor’s degree in information technology, Computer Science, or a related field. 1-3 years of experience in IT support, desktop support or end-user services. Proven experience as a Field Service Engineer or similar role. Involves physical activities of lifting and moving IT equipment’s. Strong technical knowledge with windows operating system, common desktop applications, and basic networking knowledge. Working knowledge of ServiceNow or similar ITSM/ticketing platform. Familiarity with Active Directory and other end user workplace related technologies. Proficiency in Mac operating system is an advantage. Strong problem-solving and customer service skills Ability to manage time effectively and prioritize tasks in a fast-paced environment. Willingness to work outside scheduled business hours. Strong communication and interpersonal skills to effectively interact with clients and team members. Ability to adapt to dynamic work environments and unforeseen technical challenges. IT certifications ITIL foundation are a plus. WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/) #LI-HYBRID

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. A dynamic leadership opportunity in Global Travel Application Support (GTAS) within Global Infrastructure & Support organization, this virtual India-based role offers a middle management position driving 24x7 technical application support for GBT Group, Travel Counselor Servicing and Corporate applications. We seek a strategic leader who will contribute to GTAS strategy transformation, possess comprehensive travel technology expertise, and lead cross-functional initiatives while providing strong leadership to the team. This role provides an exciting chance to join a passionate, diverse team operating 24x7, with the ability to support global GBT users and requires effective English communication skills. The position requires a strategic mindset, technical proficiency, comfort, and flexibility to manage a 24/7 virtual-based team, operations, and strong leadership experience and capabilities in a fast-paced, innovative environment. What You’ll Do on a Typical Day Team Leadership and Management: Lead and motivate a high-performance team of Business Analysts Monitor tasks, track work queues, and ensure 24/7 operational coverage. Provide mentorship, performance coaching, and professional development to the team. Conduct performance reviews and implement training initiatives Lead by example, demonstrating strong technical skills and customer service practices. Technical Support and Troubleshooting: Manage escalated customer issues with expert troubleshooting. Collaborate across GBT Group teams to resolve complex technical issues. Develop and maintain comprehensive knowledge bases. Proactively identify and address recurring technical problems and drive ticket demand reduction. Process Improvement and Efficiency: Analyze data to identify areas for improvement in processes and workflows. Develop and implement policies, procedures, and standards to enhance team performance and ensure consistency. Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement. Communication and Collaboration: Communicate effectively with end users, team members, and other stakeholders. Collaborate with cross-functional teams to address technical issues and improve customer experiences. Represent the team in meetings and presentations, communicating progress and highlighting successes. What We’re Looking For Technical Qualifications: Bachelor’s or Master’s degree in computer science, information technology or engineering or equivalent experience. Minimum 10+ years of overall professional experience, including minimum of 5+ years in a people leadership role. Strong experience in travel technology and technical application support Knowledge and understanding across multiple Global Distribution Systems (GDS) and data flows. Certifications preferred: - ITIL, Salesforce, AWS, Other relevant technical certifications (or in progress). Strong Proficiency in MS Office suite with advanced skills on Microsoft Excel. Experienced in ticketing systems for incident management like Fresh-service or Service Now. Technically savvy with ability to work across virtual teams Leadership and Personal Attributes: Strong experience of managing a virtual team. Flexible and adaptable to manage and operate in a 24x7 operational environment. Ability to provide stable leadership during rapid changes. Strong problem-solving skills with meticulous attention to detail. Excellent time management and discipline. Data-driven decision-making approach. Strong collaboration skills and resilience to overcome obstacles. Capacity to work with calmness under pressure and deliver strong results. Patient and creative thinking. Effective communication across all organizational levels. Ability to work in fast-paced, multi-geographic environments. Capable of managing competing priorities. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!