Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Oracle Cloud Warehouse Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Solution Architect, you will engage in a dynamic and collaborative environment where you will translate client requirements into innovative and effective solutions. Your typical day will involve working closely with various teams to ensure that the solutions developed are not only deliverable but also align with the client's business objectives. You will leverage your expertise to guide discussions, facilitate workshops, and contribute to the overall strategy that drives client success. Your role will require you to stay updated on industry trends and best practices, ensuring that the solutions you propose are both cutting-edge and practical. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and discussions to gather requirements and feedback from stakeholders.- Develop and present solution proposals that align with client needs and expectations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Cloud Warehouse Management.- Strong understanding of cloud-based architecture and deployment strategies.- Experience with integration of warehouse management systems with other enterprise applications.- Ability to analyze and optimize warehouse processes for efficiency and effectiveness.- Familiarity with data management and reporting tools relevant to warehouse operations. Additional Information:- The candidate should have minimum 12 years of experience in Oracle Cloud Warehouse Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user experience enhancements. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Implement best practices for application design and integration.- Conduct regular reviews and testing to ensure application functionality and user experience.- Provide technical guidance and support to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in ServiceNow.- Hands-on experience in customizing ServiceNow applications.- Good To Have Skills: Experience with ITSM tools integration. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and understand business requirements.- Design and develop applications that align with business processes.- Implement solutions that enhance user experience and efficiency.- Conduct testing and troubleshooting to ensure application functionality.- Provide ongoing support and maintenance for developed applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow modules. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : OneTrust Privacy Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in OneTrust Privacy Management- Strong understanding of data privacy regulations- Experience in implementing privacy management solutions- Knowledge of data protection laws and compliance requirements- Hands-on experience in configuring privacy management tools Additional Information:- The candidate should have a minimum of 5 years of experience in OneTrust Privacy Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications are user-friendly and meet the needs of end-users.- Perform testing and debugging to identify and resolve any issues or bugs.- Provide technical support and guidance to end-users.- Stay updated with the latest industry trends and technologies.- Assist in the documentation of application design and development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Strong understanding of application design principles and best practices.- Experience in configuring and customizing Servicenow applications.- Knowledge of scripting languages such as JavaScript and HTML.- Familiarity with ITIL framework and IT service management concepts. Additional Information:- The candidate should have a minimum of 3 years of experience in Servicenow Tools Administration.- This position is based at our Thiruvananthapuram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs.- Assist in defining requirements and designing applications using ServiceNow IT Operations Management.- Develop and maintain technical documentation related to application design and implementation.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in scripting languages such as JavaScript, HTML, and CSS. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Mumbai office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationThe Senior Network Engineer position focuses on designing, implementing, and maintaining network infrastructure with a strong emphasis on routing, switching, and Aruba SD-WAN technologies. The role requires extensive networking experience and collaboration with security teams.Function:IT Operations and Support Network AdministrationResponsibilities:Provide support in the areas of Wired Networking and Wireless NetworkingAbility to perform monitoring of various WLAN technologies and topologiesArchitect and deploy Aruba wireless solutions, including Aruba Mobility Controllers, Access Points (APs), and ClearPass Policy Manager.Ability to be a self-starter and work independently, with good communication (written and oral) and coordination skillsDevelop and maintain network documentation, including diagrams, configurations, and implementation plans.Consult with both internal as well as client teams to drive solutions from design to completion.Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP/Aruba remote and field support staff.Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.Participate in after-hours remote support rosters.Technical writing skills will be required to publish Issue resolution documents (KM & KT)Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussionParticipate/Drive ITIL based change management, Problem management, incident management.:Minimum of 8 to 10 years of experience in networking, with a strong background in routing, switching, and network design.Proficiency with Aruba SD-WAN technologies and solutions.Experience with Aruba LAN/WAN, Wireless network solutions is highly preferred.In-depth understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and network infrastructure technologies.Monitor, analyze, and optimize Aruba network performance.To recognize the importance of customer focus and/or of serving the needs of the end user.Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.Must be customer focused and have the ability to design and manage solutions to complex technical issues.Ability to interface with senior levels of internal / external organizations is required.Ability to mentor more junior Systems Engineers in the assigned territory is required.Ready to work in rotational shifts in 24x7 operationsProfessional Certification:ACMP certification preferred.CCNA or equivalent certifications preferred. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Automation in Application Maintenance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application maintenance processes are efficient and effective. You will engage in discussions to understand project requirements, provide guidance to team members, and oversee the implementation of solutions that enhance application performance and reliability. Your role will also include troubleshooting issues and ensuring that best practices are followed throughout the application lifecycle, fostering a culture of continuous improvement and innovation within the team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Application Maintenance.- Strong understanding of application lifecycle management.- Experience with scripting languages for automation tasks.- Familiarity with application monitoring tools and techniques.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 12 years of experience in Automation in Application Maintenance.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : DevOps Good to have skills : IT Infrastructure Operations, Linux, Data SecurityMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As the SME/Product Owner for traditional workloads & Backup, your primary responsibility is to lead and oversee all initiatives related to the transformation of our traditional infrastructure and our backup solution to support the strategy of our company to transform and move the workloads to the public cloud, hybrid cloud, private cloud or multi cloud. You will be responsible for creating and evaluating the architecture of new demands, new initiatives to transform applications as well as assisting the global architects for the Europe scope. Some key non exhaustive responsibilities are Roles & Responsibilities:Define the plan for migration or transformation for workloads running on the traditional hardwareDefine User Stories and work with the team to assign and prioritise the User Stories Align downtime with the Application Performance Managers (APM). Define the long term strategy to remove traditional workloads from our on premise footprint. Act as a level 3 with deep knowledge and understanding the holistic view and impactUnlocking opportunities to automate, for example with AnsibleOverseeing the MICS compliance and defining automation opportunitiesAuditing our infrastructure with regards to HA and DRWork with the global architects for key projects Collaborate and support Application transformation initiatives and projects to analyse the impact on the Europe infrastructure and applications. Collaborate with global team to adapt global standards for European services and application landscape. Closely collaborate with zone architects, TechOps towers and Solution Architects (Network, Workplace& Collaboration, Security, Application and os on)Analyse new demands in the solutions board and confirm adherence to the strategy. Play technology guardian role in Solution board committee.Create and propose architecture for transformation projectsAnalyse the usage of our cloud resources and propose improvements and optimization opportunitiesPurpose and create High Availability setup for Critical Infrastructure services in public cloud solution. Professional & Technical Skills: - At least 10 years as a unix and linux engineerDeep knowledge on HP storage and dell datadomain and Cisco SAN SwitchesDeep knowledge of IBM pseriesGood understanding of skytap and Azure. Good understanding of database like oracle and sqlKnowledgeable in ITIL processes and service now integrated with DataDogExperienced in scripting like ansibleUnderstanding of automation tools Understanding of IT industry trends, enterprise standards, methodology, strong understanding of legacy systems, application modernization strategies and solution lifecycle.Knowledge of cloud platforms (e.g., Azure) and their respective servicesExperience with deploying and managing KubernetesDemonstrable experience of working with SAP, and integration technologies (e.g., MuleSoft).Excellent communication, presentation, and interpersonal skills.Proven track-record of handling multiple projects simultaneouslyUnderstanding of technologies like hyperconverged, containers, software defined networkingUnderstanding of products like Oracle, Acropolis, Vmware (NSX), AzureUnderstanding of concept like load balancing, DR, High Availability, . Additional Information:- The candidate should have minimum 7.5 years of experience in DevOps.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M+C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A " Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on an exhilarating role as a Organization Change Manager at Kyndryl? Prepare to embark on a journey where you will be at the helm of delivering value-add transformative programs for Kyndryl and our customers. Your ultimate mission? To deliver a truly extraordinary outcome for our customers and propel our business to new heights. As a Organization Change Manager, you have the ability to break down a strategic vision into discrete interconnected projects, each one delivering its own critical component to realize the vision. As the interface for the project managers leading each interconnected project, your choices will have a resounding impact across projects and secure successful program outcomes. Equipped with the power of data and analysis, you will possess the unique ability to predict, understand, and influence the outcomes of each project. Your strategic foresight will fuel effective decision-making, as you navigate the intricate complexities of our interconnected projects, establishing objective and milestone commitments, managing risk, and ensuring budgets and time requirements are appropriately defined. You will successfully deliver the scope of each program by assembling a Kyndryl team with the required skills and provide ongoing coaching and mentoring to our dedicated project managers and teams. As a Kyndryl Organization Change Manager, you'll play a vital role in our mission, bringing innovation and collaboration to the table. Join us and be part of a team that's revolutionizing the future while charting an exciting career path filled with growth and opportunities. Apply now and let's transform the future together. As a OCM Manager, the role is responsible for driving profitable growth, building strong client relationships, and leading a high-performing team. This position requires industry expertise, executive presence, and the ability to engage CXO-level stakeholders. Leadership will be instrumental in talent development, innovation, and successful client engagements. Key responsibilities of OCM are- Strategic Leadership & Growth where you will develop and execute the OCM strategy for India, aligning with organizational goals. Identify and pursue new OCM opportunities in collaboration with sales and delivery teams to drive revenue growth. Establish Kyndryl as a thought leader in OCM through industry engagements, speaking opportunities, and publications. Another responsibility includes Client & Stakeholder Management where you(OCM) will build and maintain strong client relationships, anticipating needs and delivering exceptional value and Lead overall client engagement, ensuring high-quality deliverables and strategic impact. Support pre- and post-deal transaction planning and execution. You will be responsible for Team Leadership & Talent Development where you will mentor and lead a high-performing OCM team, fostering a culture of innovation and excellence. Identify, recruit, and develop top OCM talent within the region. You will be responsible for Operational & Financial Oversight where you will oversee OCM budgets, resource allocation, and financial performance for the region. Drive continuous improvement in OCM processes, tools, and methodologies. Partner with the Global Senior OCM Offering Lead to ensure consistency and best practice implementation across the organization. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Advanced degree in Organizational Change Management or a related field. 8+ years of leadership experience, ideally in a global organization with with 12+ years of experience in the IT industry Extensive OCM consulting experience, particularly in technology transformation (both strategic and delivery). Proven ability to lead and develop high-performing teams. Strong expertise in OCM principles, methodologies, and tools. Excellent written and verbal communication skills. Strong client focus and relationship-building abilities. Experience leading complex organizational change initiatives . Understanding of global business dynamics and cultural nuances. Passion for innovation and a track record of driving impactful change . Strong presentation skills. OCM certifications (e.g., Prosci, AIP, APMG). BE/BTech degree in Computers, Electronics, or equivalent. Preferred Skills and Experience Financial acumen and experience with budgeting processes. Experience in risk management and process design. Knowledge of digital communication and training tools. Technical certifications (e.g., ITIL, Agile). Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Management Level F Job Description About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. Role Summary We are seeking Infrastructure Automation Engineers to join our team in Bangalore or Chennai. These roles will be pivotal in developing and maintaining automation code and pipelines to support EQ's AWS-centric private cloud platform. This platform will host key products, services, and client systems and play a critical role in EQ's large-scale migration projects. You will work in high-performing SCRUM teams within highly regulated environments, collaborating with software and infrastructure teams globally. The ideal candidates will have expertise in AWS, Infrastructure as Code (IaC) tools such as Terraform and Puppet, and experience with Azure DevOps pipelines and Windows Server management. Core Responsibilities Development & Automation Develop and maintain automation code and pipelines to support infrastructure deployments. Build and refine Infrastructure as Code (IaC) using Terraform, Puppet, and scripting languages (e.g., PowerShell, Python). Design and implement secure, scalable, and highly automated infrastructure solutions. Develop and enforce automation standards across the organisation. Drive the adoption of DevOps principles and mentor team members. Collaborate with software and infrastructure teams to build CI/CD pipelines for applications and infrastructure. Proactively identify opportunities for automation and optimisation in cloud and on-premises environments. Support & Operations Ensure the smooth operation of application and infrastructure deployment pipelines. Provide proactive support for AWS-hosted applications and private cloud environments. Troubleshoot and resolve issues with infrastructure automation and deployments. Support technical pre-sales engagements and business unit initiatives. Participate in audits, ensuring compliance and addressing findings. Be available for a rota-based on-call schedule to handle critical infrastructure tasks. Skills & Experience Essential Skills Proven experience with AWS and automation in cloud environments. Strong expertise in Terraform, Puppet, and scripting languages (e.g., PowerShell, Python). Proficiency with Azure DevOps pipelines and source control tools. Solid engineering experience with Windows Server, with secondary expertise in Linux. Experience building and maintaining CI/CD pipelines. Familiarity with IaC principles and best practices. Excellent communication skills, with the ability to convey technical information to diverse audiences. Experience working in SCRUM teams and contributing to large-scale migration projects. Exposure to regulated environments (e.g., ISO 27001, ITIL). Desirable Skills Knowledge of containerisation tools such as Docker and orchestration with Kubernetes. Experience with monitoring and logging platforms (e.g., New Relic, ELK, Splunk). Understanding of microservices and Service-Oriented Architecture (SOA). Technical design and architecture experience. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role Related Content (Role specific) Sr.Network Consultant (Assistant Manager) Skills: - Primary Skills: - ISP, WAN, LAN, Wireless technology fault management. Secondary Skills: - Understanding of ITIL framework for Incident Management. Role Purpose: - As a member of IP Networks, Network Consultant is responsible for customer reactive and pro-active fault management. The focus will be on fault isolation and resolution for all IP and Data technologies and systems. Key Accountabilities: - Ability to monitor & carry out 1st line diagnostics & fix on multiple IP& Data technologies Acknowledge, check, and respond to customer reported faults. Perform timely and accurate diagnostics, ensuring fault clearance wherever possible Ensure relevant and accurate information available to assist in fault diagnosis and clear. Monitor fault tickets, prioritize, and track progress as appropriate. Ensure technical and managerial escalation completed to defined timescales Test and liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in timescales to support SLA success. Proactively identify self-development needs. Responsible for adhering to process framework outlined for the profile. Individual has to be a team player and should work effectively with the team. VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

Job Summary We are seeking an experienced Infra Ops Specialist with 8 to 12 years of experience to join our dynamic team. The ideal candidate will have a strong background in Dynatrace and will be responsible for ensuring the smooth operation of our infrastructure. This hybrid role offers the flexibility of working both remotely and on-site with no travel required. The successful candidate will play a crucial role in maintaining and optimizing our systems to support the companys mission and impact on soci Responsibilities Oversee the daily operations of IT infrastructure to ensure optimal performance and availability. Provide expert support and troubleshooting for IT Service Management processes. Implement and manage ServiceNow ITOM solutions to enhance IT operations. Utilize Dynatrace for monitoring and improving system performance. Collaborate with cross-functional teams to ensure alignment of IT services with business needs. Develop and maintain documentation for IT infrastructure processes and procedures. Conduct regular assessments and audits of IT infrastructure to identify areas for improvement. Lead the implementation of new technologies and tools to enhance IT operations. Ensure compliance with industry standards and best practices in IT Service Management. Provide training and support to team members on ITOM and Dynatrace tools. Monitor and analyze system performance metrics to proactively address potential issues. Coordinate with vendors and service providers to ensure the timely delivery of IT services. Contribute to the development of IT policies and procedures to support organizational goals. Qualifications Possess extensive experience in IT Service Management demonstrating a deep understanding of ITIL processes. Have hands-on experience with ServiceNow ITOM showcasing the ability to implement and manage ITOM solutions effectively. Demonstrate proficiency in using Dynatrace for system monitoring and performance optimization. Exhibit strong analytical and problem-solving skills to address complex IT infrastructure issues. Show excellent communication and collaboration skills to work effectively with cross-functional teams. Have a proven track record of managing IT infrastructure operations in a hybrid work environment. Display a commitment to continuous learning and staying updated with the latest industry trends and technologies. Certifications Required Certified Dynatrace Professional ITIL Foundation Certification Show more Show less

Skills Required : SDWAN, Juniper Switching, Wireless, Network operations, network management, ITIL.

Job Summary The Infra. Tech. Specialist - Ops role is designed for professionals with 6 to 8 years of experience in IT Service Management dynatrace and ServiceNow ITOM. This hybrid position requires expertise in managing IT operations efficiently during day shifts. The role focuses on optimizing service delivery and enhancing system performance without travel requirements. Responsibilities Oversee the implementation and maintenance of IT Service Management processes to ensure seamless operations and service delivery. Provide expert guidance on the use of dynatrace for monitoring and optimizing system performance. Collaborate with cross-functional teams to integrate ServiceNow ITOM solutions enhancing operational efficiency. Develop and execute strategies to improve IT service delivery and reduce downtime. Analyze system performance data to identify areas for improvement and implement corrective actions. Ensure compliance with industry standards and best practices in IT operations management. Facilitate the resolution of complex technical issues minimizing impact on business operations. Coordinate with stakeholders to align IT operations with business objectives and priorities. Implement automation solutions to streamline processes and improve productivity. Monitor and report on key performance indicators to track progress and identify opportunities for improvement. Conduct regular audits of IT systems to ensure security and reliability. Provide training and support to team members to enhance their skills and knowledge. Drive continuous improvement initiatives to enhance service quality and customer satisfaction. Qualifications Possess strong expertise in IT Service Management with a proven track record of optimizing service delivery. Demonstrate proficiency in using dynatrace for system monitoring and performance optimization. Have extensive experience in integrating and utilizing ServiceNow ITOM solutions. Exhibit excellent analytical skills to identify and resolve technical issues effectively. Show ability to develop and implement strategies for improving IT operations. Display strong communication skills to collaborate with cross-functional teams. Maintain up-to-date knowledge of industry standards and best practices in IT operations management. Certifications Required ITIL Foundation Certification Dynatrace Certified Associate ServiceNow Certified System Administrator Show more Show less

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Responsibilities Apps – upgrade/migration /fusion support Or Tech - Exacc / OCI / Cloud Migration support experience Technical account management / Governance experience Project management (good to have) Gulf working experience (preferable) Excellent communication skills Business development exposure (good to have) Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Summary We are seeking a Sr. Product Specialist (T) with 6 to 10 years of experience to join our team. The ideal candidate will have expertise in FLEXCUBE - Money Market (MM) FLEXCUBE - Limits Flexcube Installer utility and FLEXCUBE - Trade Finance. Experience in GL Accounting is a plus. This hybrid role offers a day shift with no travel required. Responsibilities Lead the implementation and customization of FLEXCUBE modules including Money Market (MM) Limits and Trade Finance. Oversee the installation and configuration of the Flexcube Installer utility to ensure seamless integration. Provide technical support and troubleshooting for FLEXCUBE-related issues to maintain system stability and performance. Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs. Conduct regular system audits and performance tuning to optimize FLEXCUBE applications. Develop and maintain documentation for system configurations processes and procedures. Train and mentor junior team members on FLEXCUBE functionalities and best practices. Ensure compliance with industry standards and regulatory requirements in all FLEXCUBE implementations. Participate in project planning and provide technical expertise to ensure successful project delivery. Monitor system performance and implement enhancements to improve efficiency and user experience. Coordinate with vendors and external partners to resolve technical issues and implement updates. Provide regular status reports and updates to stakeholders on project progress and system performance. Contribute to the continuous improvement of processes and methodologies within the team. Qualifications Must have strong experience in FLEXCUBE Money Market (MM) FLEXCUBE Limits and FLEXCUBE Trade Finance. Must have experience with Flexcube Installer utility. Nice to have domain skill experience in GL Accounting. Must have excellent problem-solving and analytical skills. Must have strong communication and collaboration skills. Must have the ability to work independently and as part of a team. Must have a proactive approach to learning and staying updated with industry trends. Certifications Required FLEXCUBE Certification ITIL Certification Show more Show less

Summary Operating Command aka Network Operations Team provides 24/7 Support to maintain system health, infrastructure health and product health. They key areas of work involve monitoring system health dashboards that are maintained in-house and externally with an alerting mechanism, demonstrating advanced knowledge to troubleshoot and resolve the issues, collaborating with Hybrid Infrastructure and Engineering Groups to ensure restoration of services. Primary Responsibilities Overseeing the shift-wise operations of the Operating Command to ensure that systems and networks are running smoothly. Conduct Shift Handover Meetings and warm handover the open volume and handling the punctuality of the team members for Login/Logout along with placeholding the shift schedule in alignment with the workload spread. Dispatching the volume of work from various tools, remediate and prevent reoccurrences. Driving the technology teams and focal points to ensure that the System health and product health is maintained in line with various monitoring tools, internal reported issues and customer reported issues. Assess system performance through monitoring dashboards and recommend improvements. Participate in CAB calls and drive the implementation of assigned steps in Change requests. Perform Transition of Shift-Left Areas of work and New Piece of work. Maintain a cordial relationship with team members and dispatch work in shifts. Developing and implementing standard operating procedures in line with Business Process Inventory. See to it that the Daily BAU is in sync with the organizational business goals. Drive Process Improvement Initiatives through identifying Pain-Points and long-standing challenges by conducting periodic meetings with action items. Assist in Reporting and publishing the periodic volume reports. Create shift schedules basis incoming volume coming from various working components. Handle, drive and document the trainings internal and external for Operating command. Perform Alert analysis and collaborate with Hybrid and Engineering Teams to optimize the alerts and batch jobs. Drive the deliverables at required intervals such as War room chats, Technical Improvement Reviews. Keep oneself updated on daily criticals, postmortems and assist Incident Managers as necessary. Identify areas of automation and coordinate with relevant teams to implement. Maintain issue trackers and drive each issue to closure with an artefact. Perform TNI – Training needs Identification and come up with challenges from BQ resources. Ensuring that the team procedures are up to date and compliant. Keeping up to date with the latest industry trends and technologies in IT operations. Maintain KT Trackers and fulfill the Knowledge Transfers and access issues to the New Joiners Identify the room for improvement by scrubbing a sample of alerts/ tickets and relevant measures. Required Knowledge/Skills/Abilities 8 or more years of experience in IT Operations and flexible for a 24/7 environment. Strong interpersonal skills with the ability to relate effectively with employees at all levels. Strong knowledge of IT Service Management and ITIL is a must, certifications are an advantage. Highly proficient in Ticketing tools like Salesforce or equivalent CRM. First-hand Experience in handling Business emergencies and ability to multitask. Has passion and committed to the success and growth of the team. A credible enthusiast with a relentlessly positive attitude and trust. Key traits like prioritization, accuracy, and attention to detail are critical. Strong knowledge of service management processes like incidents, service requests, change and problem. Working knowledge of ticket tracking tools like Salesforce or equivalent. Ability to work independently, possess a clarity of objective and not hesitating to ask. Show more Show less

Summary Operating Command aka Network Operations Team provides 24/7 Support to maintain system health, infrastructure health and product health. They key areas of work involve monitoring system health dashboards that are maintained in-house and externally with an alerting mechanism, demonstrating advanced knowledge to troubleshoot and resolve the issues, collaborating with Hybrid Infrastructure and Engineering Groups to ensure restoration of services. Primary Responsibilities Overseeing the shift-wise operations of the Operating Command to ensure that systems and networks are running smoothly. Conduct Shift Handover Meetings and warm handover the open volume and handling the punctuality of the team members for Login/Logout along with placeholding the shift schedule in alignment with the workload spread. Dispatching the volume of work from various tools, remediate and prevent reoccurrences. Driving the technology teams and focal points to ensure that the System health and product health is maintained in line with various monitoring tools, internal reported issues and customer reported issues. Assess system performance through monitoring dashboards and recommend improvements. Participate in CAB calls and drive the implementation of assigned steps in Change requests. Perform Transition of Shift-Left Areas of work and New Piece of work. Maintain a cordial relationship with team members and dispatch work in shifts. Developing and implementing standard operating procedures in line with Business Process Inventory. See to it that the Daily BAU is in sync with the organizational business goals. Drive Process Improvement Initiatives through identifying Pain-Points and long-standing challenges by conducting periodic meetings with action items. Assist in Reporting and publishing the periodic volume reports. Create shift schedules basis incoming volume coming from various working components. Handle, drive and document the trainings internal and external for Operating command. Perform Alert analysis and collaborate with Hybrid and Engineering Teams to optimize the alerts and batch jobs. Drive the deliverables at required intervals such as War room chats, Technical Improvement Reviews. Keep oneself updated on daily criticals, postmortems and assist Incident Managers as necessary. Identify areas of automation and coordinate with relevant teams to implement. Maintain issue trackers and drive each issue to closure with an artefact. Perform TNI – Training needs Identification and come up with challenges from BQ resources. Ensuring that the team procedures are up to date and compliant. Keeping up to date with the latest industry trends and technologies in IT operations. Maintain KT Trackers and fulfill the Knowledge Transfers and access issues to the New Joiners Identify the room for improvement by scrubbing a sample of alerts/ tickets and relevant measures. Required Knowledge/Skills 8 or more years of experience in IT Operations and flexible for a 24/7 environment. Strong interpersonal skills with the ability to relate effectively with employees at all levels. Strong knowledge of IT Service Management and ITIL is a must, certifications are an advantage. Highly proficient in Ticketing tools like Salesforce or equivalent CRM. First-hand Experience in handling Business emergencies and ability to multitask. Has passion and committed to the success and growth of the team. A credible enthusiast with a relentlessly positive attitude and trust. Key traits like prioritization, accuracy, and attention to detail are critical. Strong knowledge of service management processes like incidents, service requests, change and problem. Working knowledge of ticket tracking tools like Salesforce or equivalent. Ability to work independently, possess a clarity of objective and not hesitating to ask. Show more Show less

Job Description Job Purpose The System Operations Analyst II provides advanced assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. Responsibilities Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis. Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures. Mentor and train junior analysts in troubleshooting and system administration tasks. Control computer systems on schedule using computer system consoles, operator checklists, and third-party software. Knowledge And Experience Bachelor's degree or equivalent systems/application support experience. Intermediate-level experience with Linux Operating System. Proven ability to work in a service-oriented team environment. Strong customer focus and dedication to providing the best possible user experience. Effective communication skills with both technical and business resources. Strong logical thinking, critical thinking, and analytical problem-solving skills. Demonstrated reliability, flexibility, and attention to detail. Scheduling flexibility required. Preferred Experience in the financial and investment industries/technologies. Intermediate Unix Shell scripting skills. Intermediate customer service experience. Good knowledge of FIX Protocol. Experience with enterprise monitoring solutions. Strong understanding of TCP/IP, UDP, and Multicast protocols. Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit). Show more Show less

Job Description Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Responsibilities Apps – upgrade/migration /fusion support Or Tech - Exacc / OCI / Cloud Migration support experience Technical account management / Governance experience Project management (good to have) Gulf working experience (preferable) Excellent communication skills Business development exposure (good to have) Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Summary We are looking for a motivated Senior Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage - CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools - On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. A thorough understanding of other components in the infrastructure stack - compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks); Knowledge in ITIL methodologies: change, incident, problem and configuration management; Understanding of outsourcing/managed service and Cloud industry; ITIL Fundamentals certification (desirable); Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; Experience in Linux System Administration Experience or Knowledge in other NetApp technologies like CVO, Storage GRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data sense & Amazon FSxN for ONTAP would be highly regarded Working knowledge of hyperscalers - AWS, GCP, Azure. Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or Professional Cloud Architect, Azure Administrator or Architect. Education Typically requires a minimum of 10 years of related experience with a bachelor s degree, and preferably 12-14 years; or 8-10 years and a master s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

JOB Description For Storage Management – Storage Administrator(L2) Customer Name Maruti Suzuki India Ltd. LOCATION Gurgaon, Haryana DOMAIN Storage Level (L1/L2/L3) L2 Required Relevant Domain Experience 4-6 Years relevant experience Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) Onsite support 24 X 7 Qualification B.E. / B. Tech/BCA (On-Site) Certifications Required if ANY Relevant Certification (Preference), ITIL Certified Specific Remarks/Requirement by customer No gap in education Role Purpose We are seeking an experienced HPE 3PAR/Primera/Alletra Storage Administrator to join our team. The ideal candidate will have strong technical skills and experience in managing and supporting storage systems, including SAN Zoning in day to day operations. Job Responsibilities Install, configure, administrator and maintain HPE 3PAR/Primera/Alletra Storage. Experience in IBM and DELL EMC and Lenovo Storages products would be an added advantage Perform health checks and proactive configuration management on the storage environment. Provide Out of Hours On-Call support for P1 or critical incidents Perform availability monitoring as part of incident resolution on storage systems Resolve incidents relating to the storage systems Track and confirm that storage environment and associated software inventory is correctly recorded in CMDB Support the software troubleshooting and upgrade processes, including vendor coordination for storage related software Verify storage operability after maintenance activities Maintain policy and procedure documentation for storage administration Proactive system optimization and maintenance as required Excellent troubleshooting skills in SAN and Storage troubleshooting Storage Migration and HPE Storages Replication Develop and maintain records for entire storage as well as FC systems Develop and implement automated solutions to support operational and SLA objectives Good knowledge on SAN performance tuning Respond quickly and effectively to Storage issues and outages Troubleshooting & Root Cause Analysis for incidents (Severity 1 only) Good knowledge on Storage provisioning, Host groups, Lun Masking, Tiering, Data migration Good knowledge and understanding on data replication Good Knowledge and understanding of Management Tools as well as SSMC/Spectrum/DSCC Good communication skills and ready to work in 24x7 support Good understanding on Virtual volume allocations Extents creations Storage space and switch ports capacity management Has experience working in a large storage environment with formal change management practices Strong Knowledge on firmware upgrades fixing SAN switch port issues and server path fail issues Working knowledge on storage arrays storage volume allocations and fixing hardware issues Working experience on troubleshooting on performance issues on Isilon Storage Working experience on Brocade and CISCO switches on creating zoning and setting SAN boot policies Working experience on performing storage arrays Firmware upgrades on HPE 3PAR/Primera/Alletra Storages Working Experience on SAN switch firmware upgrades and array migrations Technical Skills/Knowledge Requirement HPE 3PAR Storage/HPE Primera Storage/HPE Alletra Storage/San Director (Primary Skills) Brocade and Cisco SAN Switches Management ITIL Certified OEM Certified minimum on one storage technology with exposure to day to day operations FOR HPE Project Manager Mr. Baldeep Singh Date 20th Jan 2025 Signature FOR Customer Project Manager MSIL Date Signature Show more Show less