Apply Now Job Title Contractor II Job Description The Server Support Engineer II is responsible for the build out, support, maintenance, and troubleshooting of our rapidly changing infrastructure environment. Success in this position requires a self-starter who understands the dynamics of IT and has an extensive, hands-on background in server support, remote datacentre management and troubleshooting as well as the technical expertise to perform and contribute to new implementations. This role will take charge of issues for on-and-off site network users in a Call Centre or Business Centre through LAN, applications and hardware support and provide solution to issues. Responsible for moves, additions and changes to software, hardware and network as they relate to office space reorganization, facilities relocation or facilities start-up. Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non-OS vendor application requiring the ability to research, analyses and resolve problems effectively to meet established performance metrics for Windows platform. Maintain documented (e.g. Back-up, Disaster Recovery) procedures for Windows Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Must be available and be flexible on work timing for on-call to work with remote engineers when required during non-business hours and on weekends. Will be required to work at more than one site as need arises. Primary Skills - Active Directory, DNS, DHCP, Virtualization (VMWARE & HyperV), Server Patching (Bigfix), Server VA remediation, Good Communication Skills. Essential Duties & Responsibilities Primary Skills - Active Directory, DNS, DHCP, Virtualization (VMWARE & HyperV), Server Patching (Bigfix), Server VA remediation, Good Communication Skills Manage server infrastructure & operational team including but not limited to Server, Virtualization, Storage, including Backup. Define, execute and deliver operational transformational service strategies for servers and storages, resulting in operational excellence and best in class services Ensure Operations and Service Delivery, strives to improve the service, achieve operational excellence, highly customer and process focused Drive the efficiency and effectiveness of the outage incident management process Monitor the effectiveness of outage incident management and making recommendations for process improvement Ensure immediate response to outage bridges, provide technical guidance to ensure timely resolution is given. Ensure accurate outage status alerts are sent on timely basis. Ensure documentation of RCA, corrective actions are defined and carried out as per ITIL standards. Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner. Document SOPs, PNP, KTs etc. to ensure smooth operations. Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures. Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery. Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures. Implement upgrades needed to maintain service levels. Participate in DR or BCP activities. Ensuring the project is implemented within contractual obligations and regulatory requirements. Ensure service request SLA’s are met by working on ticket on timely basis. Monitor and respond to team emails and respond appropriately. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements English (Required) Time Type Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Show more Show less

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries. Our Automation & Control division develops technology, products, and solutions applicable for maritime vessels, offshore production units, and fisheries & aquaculture. We look at the ocean space as our operating area where we deliver a wide range of products and services. Our deliveries ranges from single products to fully integrated systems and solutions. We have an exciting opportunity IT Support Engineer with Kongsberg Maritime India. We are looking for IT professionals who can join our team and work closely with team leads and peer developers/testers on different projects What we can offer An inspiring and safe work environment Professional development and career opportunities Competitive pay and benefits We offer hybrid working arrangement Qualifications And Experience Graduate / Engineer in any discipline Diploma/ degree in Hardware & Networking Microsoft certification will be an added advantage 1-2 years of experience Extensive Knowledge of Microsoft related products and components (Active Directory, Office 365, Microsoft System Centre Configuration Manager) Good to have Microsoft Dynamics AX, Android/iOS experience Knowledge of ITIL Framework Good knowledge of hardware (Laptop, desktops) Printer Installation and Troubleshooting Responsibilities Day-to-day support of IT systems and users. Keep track and resolve incoming cases in the IT service management system. Assist with onboarding and offboarding of users. Organize and conduct end-user training. Install and support approved software. Update local stakeholders on ongoing issues, system changes, and projects. Assist with mapping, ordering, registration, configuration and return of IT equipment. Provision, install, and configure PCs, phones, video conferencing equipment, and more. Work closely with KONGSBERG IT centrally to ensure efficient operations. Assist KONGSBERG IT centrally with local infrastructure and maintenance tasks. Ensure that cabling, networks and other IT equipment are in accordance with KONGSBERG IT's specifications, requirements and applicable security regulations. Assist as an IT resource in local projects At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for! You are able to Analyse complex issues and problems and come up with rational judgments Demonstrate specialist knowledge and expertise in own area Communicate in a clear, precise and structured way Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goal Our comprehensive portfolio of offerings Automation & Control has been recognized as a world Work location Mahape, Navi Mumbai Point of contact Mamta Gupta Show more Show less

We are looking for an experienced ERP Technical Consultant with a strong background in Epicor Kinetic to drive technical implementations, customizations, and support for business processes such as Procure-to-Pay , Order-to-Cash , Record-to-Report , Plant Maintenance , and Quality Modules . Key Responsibilities: Understand and map existing business requirements and change management processes. Perform system validation and master data setup for Epicor Kinetic. Configure Epicor, develop reports , and handle customizations as per business needs. Handle customer support for business requirements and change management , ensuring SLA compliance . Implement best practices to maximize cost-effective business benefits . BAQ , BPM , and Form-Level Customization for specific business needs. Develop Business Requirement Documents (BRD) and Gap-fit documents for various ERP processes. Perform Master Data Management , company setups , user testing , and user training . Create and update training manuals , flow charts , and other documentation. Functional Skills: Extensive experience in BAQ , Reports , Dashboards , BPMs , Customizations . Experience with Product & Quality Configurators , DMT tool , and Epicor Report Development (Crystal Reports, SSRS). Proficient in Epicor Installation , Epicor Client Installation , and version upgrades (E10 to E11). Behavioural Skills: Strong communication skills and problem-solving abilities . Proven execution and implementation skills with a results-oriented mindset. Initiative , proactivity , and the ability to work independently. Qualifications: BCA , BTech/BE , MCA , MBA , or equivalent. Experience: 12+ years of overall industrial experience , with 6+ years specifically as an ERP Epicor Kinetic Technical Consultant . Expertise in business process automation and day-to-day functional support . Proven track record in business process adoption and implementation in Epicor Kinetic . Certifications: Epicor Kinetic Technical Certification . ITIL (preferable). Show more Show less

Full-time Career Site Team: Operations Job Description Business Process Transformation is the core responsibility. Collaboration: Work closely with the Data Operations team to identify and implement improvements in business processes. Innovation: Deploy new functionalities and features that are being developed to enhance operational efficiency/Growth initiatives Act as a Subject Matter Expertise Consultation: Act as a subject matter expert, providing insights and guidance on best practices and industry standards. Knowledge Sharing: Facilitate knowledge transfer and training sessions to ensure team members are up-to-date with new processes and technologies. Compliance and Standardization Leadership: Serve as a compliance lead to enforce standard processes and harmonize operations across the team. Policy Development: Develop and implement policies to ensure adherence to regulatory requirements and organizational standards. Negotiation and Influence Negotiation Skills: Utilize strong negotiation skills to manage stakeholder expectations and secure necessary resources. Influence: Influence team members and stakeholders without direct control, fostering collaboration and buy-in for transformation initiatives. Process Engineering And Improvement Engineering: Apply process engineering principles to design and implement efficient workflows. Continuous Improvement: Lead initiatives aimed at continuous process improvement and optimization. Global Deployment Implementation: Oversee the global deployment of new processes and technologies, ensuring consistency and compliance across all regions. Coordination: Coordinate with international teams to manage deployment schedules and address region-specific challenges. Qualifications Experience: Proven experience in business process transformation, preferably within data operations or a related field. Experience in process engineering or improvements is preferred. Skills: Strong negotiation, communication (both written and oratory), and leadership skills. Ability to influence and drive change without direct authority. Attitude and Aptitude: Demonstrated positive attitude and aptitude for learning and adapting to new challenges. Education: Bachelor's degree in business, data science, or a related field. Advanced degrees or certifications are a plus. Proficiency in relevant digital tools and platforms. ITIL-Greenbelt Lean Sigma/Six Sigma concept understanding is must. This role is crucial for ensuring that transformation initiatives are effectively implemented and that the Data Operations team operates efficiently and in compliance with standards, both locally and globally. Experience required : 7+ Years Additional Information It's an onsite Opportunity for Vadodara and Chennai location Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion I'm interested I'm interested Privacy Policy Show more Show less

Experience: 1-3 Years Shift: US Shift Job Summary: The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems to higher support levels. Key Responsibilities: 1. Technical Support: o Respond to incoming service desk calls, emails, and tickets in a timely manner. o Provide first-level support by troubleshooting and resolving hardware, software, and network-related issues. 2. Incident Management: o Identify, prioritize, and manage incidents according to defined Service Level Agreements (SLAs). o Escalate complex issues to higher support levels when necessary, ensuring proper handoff with clear documentation. o Track and follow up on outstanding incidents, maintaining communication with end-users. 3. User Assistance: o Guide end-users through basic technical steps to resolve common issues. o Provide password resets, account unlocks, and basic user account management. o Educate users on best practices for security, software usage, and IT policies. 4. Systems Monitoring and Maintenance: o Monitor system alerts and notifications, acting on any critical issues or outages. o Perform routine maintenance tasks such as software updates and system checks. o Report recurring issues to Level 2 support or management for further investigation. Qualifications: • Education: Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). • Certifications: ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus. • Experience: 1+ years of experience in a help desk or technical support role. Skills and Competencies: • Technical Skills: Basic knowledge of Windows OS, Microsoft Office Suite, network basics, and troubleshooting hardware/software issues. • Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach. • Problem-Solving: Ability to analyze and troubleshoot basic IT issues. • Time Management: Ability to handle multiple requests and prioritize tasks efficiently. • Teamwork: Strong interpersonal skills, with the ability to collaborate effectively with other team members. Show more Show less

About Bessium: Bessium Energy and Solutions is a Make-in-India leader in lithium-ion battery module manufacturing, serving BESS, EV, UPS, and telecom industries. We are committed to operational excellence, innovation, and digitization to enable sustainable energy solutions. Role Overview: We are looking for a proactive and experienced IT Manager to lead the planning, implementation, and management of IT systems across our manufacturing and corporate operations. The ideal candidate will align IT infrastructure and software with business goals, ensuring data security, operational efficiency, and scalability as we grow. Key Responsibilities: 1. IT Infrastructure & Operations Manage installation, maintenance, and upgrade of hardware (servers, workstations, networking equipment). Oversee LAN/WAN setup, internet connectivity, CCTV integration, and EPBX/VOIP systems. Ensure robust data backup, cybersecurity, firewall, and antivirus measures. 2. Software Systems & Integration Oversee implementation and management of MES, ERP, barcode-based tracking, and inventory systems. Ensure smooth integration between production software, QC tools, and analytics dashboards. Coordinate with vendors for IT tools and automation software licensing, renewals, and SLAs. 3. IT Support & Security Provide Level 1 & Level 2 support across departments (Production, Quality, Stores, HR, Admin). Implement and audit cybersecurity protocols including access control, endpoint protection, and user training. Monitor data integrity, prevent unauthorized access, and maintain IT compliance logs. 4. Digital Transformation Identify and implement IT solutions to streamline workflows and reduce manual errors. Support automation initiatives across departments using cloud-based platforms and real-time dashboards. Collaborate with leadership to drive digital culture and data-driven decision-making. Qualifications: Education: B.E./B.Tech in Computer Science, IT, or related field. MCA or certifications (e.g., CCNA, Azure, ITIL) are a plus. Experience: 2-4 years in IT management, preferably in a manufacturing or energy-focused environment. Key Skills: Strong command over networking, data security, Windows/Linux servers. Experience with MES/ERP systems (e.g., Tally). Familiarity with barcode systems, surveillance integration, and cloud platforms (AWS/Azure). Excellent troubleshooting, documentation, and project management skills. Preferred: Experience in implementing traceability systems in factories. Familiarity with ISO 27001, data privacy regulations, and industry-specific compliance (e.g., telecom, energy). Why Join Bessium? Lead tech enablement in one of India’s fastest-growing energy storage companies. Be part of a lean and agile leadership team driving India’s energy transition. Opportunity to build systems from the ground up with real ownership and innovation. To Apply: Send your resume and a short write-up on your most impactful IT project to reachus@bessium.com Subject Line: Application – IT Manager Show more Show less

Summary Position Summary Technology Support Services – End User Support - Analyst A person having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. TSS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity. Work you’ll do Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing Install and configure firm-standard images on laptops & Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new Provide after-hours emergency support on a rotational basis as outlined per ITS service level Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are The team TSS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an Preferred: ITIL – Certification Microsoft MCITP – Certification A / N+ Certification a plus Industry certifications such as Dell or HP a plus Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301063 Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives. What You'll Be Doing Key Responsibilities: Proactively monitors and drives service delivery to clients. Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers. Works with client delivery teams to evaluate regional client reviews to ensure proactive incident management at client sites Ensures that the standard client information repository related to technology, operations manuals is current and accurate. Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model. Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients. Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams. Reviews training requirements for service operations teams. Engages with clients for technical operations as part of routine operations. Plans and implements key service improvement priorities based on a continual service improvement approach. Feeds continual service improvement priorities into the automation team. Ensures that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved. Responsible for the day to day running of the Managed Services Operations team in line with the performance established by the business. Ensures maximum uptime and the accurate and early response to client operational issues. Responsible for resource planning and work allocation to meet agreed service levels. Identifies opportunities for continuous service improvement. Knowledge and Attributes: Excellent organizational and team management skills. Excellent communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients. Advanced understanding of budgets and cost management. Excellent time management, prioritization and delegation abilities. Excellent focus on client centricity. Highly focused on business outcomes. Ability to guide the team through transformational objectives set out by the business. Excellent ability to work across different cultures and social groups. Ability to work well in a pressurized environment and adapt to changing circumstances. Academic Qualifications and Certifications: Bachelor’s degree or equivalent degree in Information Technology or Computing or related field. ITIL certification is desirable. Required Experience: Advanced experience in coaching and mentoring engineering team(s) gained within an information technology services organization. Advanced demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements). Advanced demonstrated experience in organizational change management (transformational experience). Advanced demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Center. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. Responsibilities: As a ServiceNow Developer, you will: Engage with stakeholders to understand user stories and determine requirements. Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including ITSM, CSM and CMDB Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory Skill Sets: Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM and CSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord Preferred Skill Sets: Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years Of Experience Required: 3+ years of experience working in a design and development role for a ServiceNow Platform. 2+ years of experience as a ServiceNow administrator Education Qualification: Bachelor or equivalents Desired Certifications: ITIL Foundations Certification ServiceNow Developer Certification(s) Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

Lead and manage food services operations from our cloud kitchen, serving 6 to 7 clients. Coordinate the preparation and delivery of approximately 2000 meals daily. Ensure seamless operations and adherence to quality standards. Qualifications and Experience: Basic qualification: Degree in any discipline or Hotel Management Graduation. Minimum of 5 years of relevant experience. Age limit: Below 35 years. Package: The compensation package will be competitive and aligned with market standards, contingent upon relevant experience.

Summary Position Summary Senior Analyst - Technical Specialist – Windows, VMWare & Linux - Deloitte Support Services India Private Limited Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premiere thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global. Work you’ll do: The Deloitte Technical Operations Center (TOC) has a broad responsibility to maintain and enhance IT service availability 24x7x365. This includes infrastructure and application services for consumption internally (by Deloitte professionals) as well as by Deloitte’s clients, worldwide. As a TOC Operations Technical Specialist, you will respond to early indicators of system distress to avoid business disruption. You will participate in service restoration efforts through the Major Incident Management process, leading diverse teams of technical professionals in complex troubleshooting efforts. Your contribution to and participation in internal learning delivery will enable the TOC to maintain and improve system availability from multiple locations in support of business operations. As the organization matures, you will provide valuable input to the service design process creating resilient systems. Critical to this role is a mature, cross disciplinary skill set, spanning multiple aspects of service design and delivery, advanced troubleshooting, and the ability to lead disparate technical teams in the pursuit of rapid solutions to complex issues. Technical Skills 24x365 Windows, Virtualization and Linux operations and management Working knowledge of RedHat v7, v8+ in a support setting. Working knowledge of scripting methods such as ansible. Willingness to get involved with technologies that interface with UNIX (such as but not limited to) LAMP Stack, TSM, Samba, LDAP, SAS, GPFS, Oracle, SAP, NAS, SAN, Storage, SFTP etc. Experience with working with HP, IBM, Dell or other datacenter server hardware and storage systems. Experience with working with cloud architecture (GCP, Azure, AWS.) In-depth knowledge of VMware In-depth knowledge of automating and orchestrating tasks using PowerShell & API’s. In-depth knowledge of Windows Server operating systems In-depth knowledge of Microsoft SQL Server as it pertains to virtualization and storage best practices. In-depth knowledge of Windows Clustering. Managing Disk Space, Processor, Memory and Network Utilization realted to server support during software installation LVM Management and File system Management OS hardening and OS Troubleshooting Experience with Application Performance Monitoring tools; AppInsights or NewRelic Experience troubleshooting both Microsoft Windows Server and top tier Linux distributions (RHEL, SLES, Ubuntu) Identify repeatable operational tasks and issues; create automated resolutions to these situations to reduce operational overhead within the virtualization function as well as other enabling areas as required. Support infrastructure applications from a Virtualization function as required, including VMWare Cloud Foundation (ESX, VSAN, vRealize), SQL Server and Microsoft Clustering. Optimization and performance of hardware infrastructure. Ability to diagnose issues with RedHat Linux OS and Windows Server OS to a competent level within a pressured environment and able to meet tight project deadlines to deliver new services to the organization. Responsible for training and knowledge sharing of the service delivery process to other members Responsible for management of server lifecycles within multiple large scale data center environments across the globe. Compliance with Change Control Processes and adherence to standards and documentation. Working with project teams, network engineers and the technical support group implementing new services/systems as required. Performs all related job functions following established process and procedures to preserve the confidentiality of information hosted and managed by the Deloitte Technology organization from unauthorized disclosure. What you’ll be part of—our Deloitte Global culture: At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Who you’ll work with: Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived Qualifications Required Mastery of English language skills (oral and written) Bachelor’s degree in Computer Science, Business Information Systems or relevant experience and accomplishments 4 years of experience in the IT field 3+ years of experience with Windows, VMWare and Linux technologies etc. Fluent in ITIL methodology Working knowledge of at least one of the following scripting languages: PowerShell, Python Working knowledge of ServiceNow or similar service management platform Certifications preferred: Windows, VMware or Linux How you’ll grow: Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible. Benefits you’ll receive: Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters. Corporate Citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301015 Show more Show less

Job Summary Join our dynamic team as a Software Engineer where you will leverage your expertise in .Net C# PL/SQL Linux Windows and ITIL to develop innovative solutions. With a hybrid work model you will enjoy the flexibility of working both remotely and on-site. This role offers the opportunity to contribute to impactful projects that drive our companys success and positively influence society. Responsibilities Develop and maintain software applications using Linux and PL/SQL to meet business requirements. Collaborate with cross-functional teams to design implement and test software solutions. Ensure software quality by conducting thorough testing and debugging processes. Optimize application performance by analyzing and improving existing code. Provide technical support and troubleshooting for software-related issues. Document software designs processes and procedures for future reference. Participate in code reviews to ensure adherence to best practices and coding standards. Stay updated with the latest industry trends and technologies to enhance software development processes. Contribute to the continuous improvement of software development methodologies. Work closely with stakeholders to gather and analyze requirements for new projects. Implement security measures to protect software applications and data. Manage version control and software deployment processes effectively. Engage in professional development opportunities to enhance technical skills and knowledge. Qualifications Possess strong experience in Linux and PL/SQL demonstrating proficiency in both. Have a solid understanding of software development life cycle and methodologies. Exhibit excellent problem-solving skills and attention to detail. Demonstrate effective communication and collaboration abilities. Show adaptability to work in a hybrid work model environment. Display a proactive approach to learning and applying new technologies.

Position Summary Assistant manager – Network Specialist - Deloitte Support Services India Private Limited In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible. In support of our global organization, we have a new opening for TOC specialist. The primary objective of this role will be to delivering world-class operations support for the globally shared enterprise infrastructure services both on-premises and cloud hosted. The engineer will participate in projects activities, fulfill requests for service through a ticket management system, and use advanced skills to troubleshoot problems with the overall service. Additional responsibilities include participating in the On-Call rotation and learning new skills to support various internal and cyber initiatives. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and other SME teams. The TOC specialist is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. Work you’ll do This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The TOC specialist may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts. Responsibilities Experience in the IT field Strong experience with network technologies including Cisco, Palo Alto, Checkpoint etc. Relevant experience with Cloud technologies not limited to Microsoft (Azure), AWS (Amazon Web Services) etc. Fluent in ITIL methodology Working knowledge of at least one of the following scripting languages: PowerShell, Python Working knowledge of ServiceNow or similar service management platform Familiarity with control frameworks such as ISO 27001, SOC2, and HIPAA, and their impact on technology and process preferred Working knowledge of network monitoring tools such as SolarWinds, Appneta, NetBrain, etc. Experience with Dynamic Routing protocol's such as OSPF, EIGRP, RIP, and BGP Experience with switching protocols such as RSTP, VPC, VLAN Excellent knowledge of TCP/IP, IPsec, HSRP, IPSLA and SNMP protocols Experience with network Monitoring tools such as SolarWinds, NetQoS Performance Center (NPC), Cisco Prime Infrastructure Experience with network analytical tools will be advantage, such as Thousand Eyes, NetBrain, Cisco DNA Center, HP Network Automation (HPNA), Appneta Working knowledge of best practices for IT operations, business continuity, and disaster recovery in an always-on, always-available service model Strong Relevant Experience with Cisco Data Center products will be advantage such as, (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) Advanced knowledge on Cisco and Meraki wireless controllers Strong Relevant Experience with Palo Alto and checkpoint firewalls will be advantage Troubleshooting issues and maintaining optimum network uptime Maintain Network Documentation Respond to Tie 1, 2 support demands relative to complex network topologies and protocols Review network performance metrics and statistics to identify potential future failures (proactive approach) Deliver upskill training across TOC team within Network Ops area of expertise Represent Deloitte in Vendor Service Quality Reviews (SQR) and provide adequate feedback Work closely with managers and operations analysts to ensure the success of daily operations Interface with Subject Matter Expert (SME) teams in planning, scheduling, and implementing changes Contribute to knowledge base and KEDB's to facilitate resolution and gain FCR within TOC The team The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of, smart people with the right competencies and empowerment to act fast and avert problems before they impact the business. Location : Hyderabad Work shift Timings : 24x7 operations Qualifications Bachelor of Engineering/ Bachelor of Technology 6+ years’ experience in a similar role and Enterprise organization Essential Exceptional communications skills, both written and verbal Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders. A strong track record of delivering continual service improvement. Be able to communicate effectively, technical issues with technical and non-technical audience. Foundational organizational skills with the ability to prioritize and multi-task. Ability to work both independently and within a team Flexible, calm, and professional demeanor in a fast-paced, high-stress environment. Demonstrate ability to collaborate with team members that encourages shared ideas to resolve complex problems Highly Motivated, self-starter who has a very strong desire to learn. Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred) A solid understanding of the ITIL and Agile framework Experience conducting process analysis and documenting process improvement initiatives. Good to have CCNA Routing and Switching (200-301) CCNP Enterprise 350-401 ENCOR CCNP Collaboration (350-801 CLCOR) Check Point Certified Security Administrator (CCSA R80) Palo Alto Networks Certified Network Security Administrator (PCNSA) ITIL® 4 Foundation - IT Service Management Certification How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301005 Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. About Program Mercury Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K. About The Mercury Support Team (MST) As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy. The Opportunity The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation. This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape. The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes. The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury. Essential Functions of the Job: Knowledge of the Software Development Lifecycle (SDLC). Experience in Change, and Release Management within SAP Solution Manager. Understanding of the SAP Transport Management System (STMS). Experience with Solution documentation. Proven ability to work with multi-location teams. Collaborate effectively with cross-functional and technical teams to coordinate changes. Ability to manage multiple projects and prioritize tasks effectively. Build strong relationships with internal and external customers. Flexibility to adapt to shifting priorities and rapid changes. Strong understanding of ITIL best practices. Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation. Familiarity with IT Service Management and the ServiceNow tool Detailed Responsibilities- Self-starter who takes initiative and is eager to learn. Able to work independently while supporting a global project across different regions and time zones. Responsible for daily coordination of activities related to software releases and cutovers. Continuously improve release processes for better efficiency and effectiveness. Serve as the main contact for resolving release-related issues promptly. Communicate updates, status, and issues to stakeholders, including senior leadership. Conduct risk assessments and implement strategies to reduce potential business impacts. Train and mentor team members on best practices in release management. Stay informed about industry trends and advancements in SAP technology to drive innovation. Flexible to work from home or the office. Weekend support for scheduled cutovers may be required. Key considerations: Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience Minimum 5-6 yrs of SAP support/project experience on a global project preferred SAP certified professional preferred but not required What We Look For We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement. What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

We’re hiring a Technical Support Specialist to ensure exceptional client service. Ideal candidates have strong IT support experience and expertise in cybersecurity, cloud solutions, backup, networking, and security. Responsibilities Assist in resolving technical issues under the guidance of senior team members, ensuring efficient and timely resolution of support tickets. Address routine customer inquiries and escalate complex issues to the appropriate support level. Maintain accurate records of support requests and solutions to contribute to the knowledge base. Work closely with team members and other departments to support new product updates and releases. Participate in training programs to develop technical skills and knowledge of company solutions. Support the team in meeting service level agreements (SLAs) and ensuring customer satisfaction. Assist in gathering and analyzing support metrics to identify trends and improve efficiency. Continuously build knowledge of cybersecurity, cloud solutions, and networking technologies. Qualifications: 3-5 years of experience in IT Support / Product Support or a related field. Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Foundational troubleshooting skills with basic knowledge of operating systems, databases, and networking. Exposure to Datacenter operations, Backup/Disaster Recovery, Security, Cloud solutions, Hardware & Networking, and Virtualization Technologies is an advantage. Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. Strong communication, problem-solving, and interpersonal skills. Ability to adapt and manage tasks under guidance in a fast-paced environment. Willingness to learn and develop skills in delivering quality support services. Understanding of customer service principles and a professional approach to handling support queries. Show more Show less

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project in Bengaluru, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Bengaluru (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain Job requirements: • 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations • Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. • Added advantage if certified on ITIL methodology • Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms • Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team • Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes • Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt • Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams • Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. • Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space • Collaborate with Work Force Management (WFM) team to drive optimization initiatives including support in effort estimation, planning etc. • Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis • Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits Regards, Infosys BPM Talent Acquisition Team Show more Show less

Role Description Minimum 10+ years of relevant experience in a Network Operations Engineer role. CCNA certification is mandatory; CCNP certification preferred or actively being pursued. Strong working knowledge of: Branch & Data Centre Switching and Routing Wireless technologies – setup, troubleshooting, and security Enterprise Firewalls – especially CheckPoint and Palo Alto Internet routing and security principles Cloud technologies (understanding is a strong plus) Interior and exterior routing protocols Site-to-Site and Remote Access VPN technologies Proxy technologies – Bluecoat or McAfee Load Balancers IP Address Management and network services such as DNS, DHCP, NTP Network management, monitoring & diagnostic tools Network probes and packet capture analysis Excellent communication skills in English Additional Knowledge, Experience, And Qualifications That Will Help Experience working within the ITIL Framework Proficiency with ServiceNow platform Awareness or knowledge of voice, video, and audio-visual solutions What You’ll Do Collaborate as part of a global, multi-locational cross-matrix team in a dynamic environment Play a key role in maintaining and evolving the technical network estate Focus on operations and sustaining engineering, with occasional project/change work Partner with teams such as Service Desk, Platforms, Information Security, and End User Services Take ownership of incidents, problems, and issues, ensuring adherence to SLAs and OLAs Serve as a technical resource for: Change requests and project implementations Maintenance activities, firmware upgrades, and patch cycles Work using standard operating procedures and internal documentation Log and update incidents/requests via ServiceNow Maintain awareness of technology roadmaps for both existing and upcoming solutions Shift work, weekend support, and on-call responsibilities are part of the role Key Skills Routing and Switching CCNA Security Firewall Management (CheckPoint, Palo Alto) Skills Routing And Switching,Ccna Security,Firewall Show more Show less

Role Description Job Title: Dev III - LIMS Associate Engineer Experience : 4 to 7 years Qualification : Any degree or PG (BSc, BPharm, BCA, MCA, MSc, etc.) Key Skills And Responsibilities LIMS Expertise: Hands-on experience with SampleManager LIMS including configuration and development. Development Knowledge: Solid background in LIMS development with at least 1 or 2 completed implementation/development projects. Workflow Configuration: Expertise in developing/configuring Sample Workflows, Stock Module, Instrument Module, Instrument Interfacing using Integration Manager, Report Designer, Forms Designer, Label Designer, Sample Scheduler, Batch Management, Lot Management, Plate Handling, Stability, SQC, SM-IDI, PIMS, and Dashboards. Pharma Laboratory Practices: Prior experience or knowledge in pharmaceutical laboratory practices and familiarity with instrument calibration/maintenance. Technical Skills: Strong technical and configuration skills, with the ability to handle challenges effectively. Database and Query Writing: Familiarity with databases and experience in writing queries for troubleshooting and configuration purposes. Report and Form Design: Experience in developing reports, form designs, and related tasks within LIMS. Validation and Testing: Knowledge of testing, documentation, and validation practices in line with industry standards. ITIL & Support Process: Understanding of ITIL and support processes to ensure smooth operation and issue resolution. Additional Skills Instrument Interface & Maintenance: Experience handling instrument interfaces and ensuring calibration and maintenance are up to industry standards. Problem-Solving: Ability to take on challenges proactively and provide solutions within timelines. Skills Sample Management,Pharmacy,Itil Process,Database Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. About Program Mercury Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently. The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K. About The Mercury Support Team (MST) As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy. The Opportunity The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation. This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape. The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes. The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury. Essential Functions of the Job: Knowledge of the Software Development Lifecycle (SDLC). Experience in Change, and Release Management within SAP Solution Manager. Understanding of the SAP Transport Management System (STMS). Experience with Solution documentation. Proven ability to work with multi-location teams. Collaborate effectively with cross-functional and technical teams to coordinate changes. Ability to manage multiple projects and prioritize tasks effectively. Build strong relationships with internal and external customers. Flexibility to adapt to shifting priorities and rapid changes. Strong understanding of ITIL best practices. Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation. Familiarity with IT Service Management and the ServiceNow tool Detailed Responsibilities- Self-starter who takes initiative and is eager to learn. Able to work independently while supporting a global project across different regions and time zones. Responsible for daily coordination of activities related to software releases and cutovers. Continuously improve release processes for better efficiency and effectiveness. Serve as the main contact for resolving release-related issues promptly. Communicate updates, status, and issues to stakeholders, including senior leadership. Conduct risk assessments and implement strategies to reduce potential business impacts. Train and mentor team members on best practices in release management. Stay informed about industry trends and advancements in SAP technology to drive innovation. Flexible to work from home or the office. Weekend support for scheduled cutovers may be required. Key considerations: Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience Minimum 5-6 yrs of SAP support/project experience on a global project preferred SAP certified professional preferred but not required What We Look For We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement. What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

We are seeking a dedicated Software Engineer specializing in IT Service Management . You will play a vital role in enhancing our Change Enablement processes and driving collaborative initiatives within our strong team of change professionals. If you are organized, efficient, and ready to tackle multiple deadlines, we encourage you to apply. Responsibilities Develop Change Enablement digital strategy processes focusing on continuous integration, continuous delivery, devops, automation and data analytics Manage and deliver daily change enablement workflow tasks, ensuring adherence to risk controls Prepare detailed data analytics and change reports for Governance meetings Engage with Release Managers, Engineering, Operational Risk, and Audit teams to facilitate Change Enablement tasks Identify opportunities for operational readiness and improvement within the Change Enablement process Requirements 3-5 years of experience in IT Change Enablement or Change Management within large organizations Proficiency in ITIL version 3 or 4 and the Microsoft suite of tools Understanding of risks associated with the System Delivery Lifecycle and change environments Knowledge of Continuous Integration and Continuous Delivery concepts and tools such as ServiceNow and Gitlab Strong analytical skills with the ability to manipulate and report data Nice to have DevOps Foundation certification Programming and/or automation skills across various toolsets or technologies Familiarity with devops and agile methodologies Attention to detail in identifying gaps in operational processes Effective stakeholder management and interpersonal skills Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Summary Position Summary IT Asset Management (Analyst) The focus of IT asset management is 3C ‐ Controls, Compliance and Customer service. If you are detail oriented, enjoy challenges in finding ways to simplify processes to bring efficiency without compromising on 3Cs, are ready to learn and apply your understanding to be better, thrive in operations and enjoy collaborating across functions to get the job done, you are the candidate we are looking for to be part of US India IT Asset Management team. Work you’ll do! As Analyst in IT Asset management your responsibilities include: Hands on experience of Asset Management tools and techniques, inventory, asset accountability & asset security Conducting physical counts of Inventory; reconciling with data storage system Timely data entry into tracking systems in coordination with all stakeholders At all times maintain adherence to IT security and asset management policies and procedures To be well versed with ServiceNow ticketing tool Basic knowledge inIT Asset procurement IT Asset tracking and disposal Managing stock to efficient utilization Timely data entry into tracking systems in coordination with all stakeholders Escalate in case of management inputs/intervention required Controls inventory levels by conducting physical counts; reconciling with data storage system The team The IT Asset Management team is part of internal Information Technology team in Deloitte. This team is responsible for provisioning of all the hardware and software requirements for Deloitte professionals which enables them to be productive and deliver their responsibilities. This team is spread across all seven office locations of US India, namely, Hyderabad, Mumbai, Bengaluru, Gurgaon, Pune, Kolkata and Chennai. This team is responsible of establishment, implementation, review and management of Asset tracking controls. Qualifications Required: BE/BTech IT or Mechanical or other engineering streams or MBA with Finance or Operations Management from Tier 2 or Tier 3 institutions; ITIL Foundation Certified 0-3 years' experience in areas of IT asset lifecycle management Additional Diploma in asset/inventory/supply chain managements Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300915 Show more Show less

Hello, Greetings from ZettaMine!! 📌 Job Title: Storage Administrator – L1 / L2 / L3 Location: Hyderabad / Navi Mumbai Employment Type: Full-Time – Direct Payroll Joining: Immediate Joiners Preferred 🔹 L1 Storage Administrator – JD Experience: 0–2 Years Role Type: Entry-Level / Monitoring & Basic Support Key Responsibilities: Monitor SAN/NAS environments and raise alerts as needed. Perform basic troubleshooting and escalate unresolved issues to L2/L3 teams. Assist with daily health checks of storage devices and backup systems. Log incidents and service requests in ticketing systems (e.g., ServiceNow). Provide support in executing standard operational procedures. Skills: Basic understanding of storage systems (NetApp, Dell EMC, HPE). Familiarity with ITSM tools and ticketing workflows. Good communication and willingness to learn. Flexible with 24/7 rotational shifts. 🔹 L2 Storage Administrator – JD Experience: 2–5 Years Role Type: Mid-Level / Hands-on Operations & Troubleshooting Key Responsibilities: Perform storage provisioning, zoning, masking, and replication tasks. Manage backup and restore operations using tools like Veritas, Commvault, or NetBackup. Conduct performance tuning and space management. Troubleshoot moderately complex storage-related issues. Work with L1 team to guide and resolve tickets, and escalate to L3 when needed. Create and maintain storage documentation. Skills: Hands-on experience with SAN/NAS storage (NetApp, EMC, IBM, HPE). Good understanding of Fibre Channel, iSCSI, RAID, LUN management. Experience with backup software and snapshot technologies. Basic scripting (PowerShell, Shell, etc.) is a plus. Strong understanding of ITIL practices. 🔹 L3 Storage Administrator – JD Experience: 5+ Years Role Type: Expert / Design, Escalation & Strategy Key Responsibilities: Design and implement enterprise-grade storage solutions. Perform root cause analysis on complex incidents and provide permanent fixes. Lead capacity planning and performance optimization efforts. Work with cross-functional teams to support business continuity (DR/BCP). Oversee firmware updates, storage migrations, and automation initiatives. Mentor L1/L2 teams and develop knowledge base articles. Skills: Deep expertise in multiple storage platforms (e.g., Dell EMC VMAX/Unity, NetApp ONTAP, IBM, Hitachi). Experience in automation (Python, PowerShell) and orchestration tools. Knowledge of storage integration with virtualization platforms (VMware, Hyper-V). Strong project management and documentation skills. Excellent troubleshooting and client interaction skills Interested candidates can reach on md.afreen@zettamine.com Thanks & Regards Afreen Show more Show less

WHAT YOULL DO? Daily follow up on all vessels marine related performance and requirements. Monitor and follow daily vessel correspondence and provide feedback/assistance on marine issues. Analyze cargoes of fleet vessels to be loaded and provide proper guidance to Master. Provide any data required for vessel fixtures or any data requested by charterers. Work closely with TSI to improve and follow up on vessel deck maintenance. Ensure that the vessels are prepared for inspection. WHAT YOULL NEED? A minimum of a year experience as a Marine Superintendent onshore or a minimum of 10 years experience at sea with at least a year as a Master. An experience with Bulk vessels. A proven background in the maritime industry. Excellent interpersonal skill WHO YOU ARE? Responsible and diligent team player. Well experienced in a diversified fleet. Well-organized and highly motivated.