2 - 3 Years 1 Opening Bangalore Role description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples: Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples: 1) ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments: So is for 281717 Sathish Kumar Ravichandiran - FTE Extension Skills Deskside,Desktop Support,Desktop Management About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Country/Region: IN Requisition ID: 26505 Work Model: Position Type: Salary Range: Location: INDIA - BENGALURU - WHITEFIELD SITE Title: Service Now Admin Description: Area(s) of responsibility About us :Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,200+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities. Responsibilities Develop, configure, and improve core and custom applications in ServiceNow. Work closely with business and IT teams to understand and implement ITSM processes. Create and maintain system design and technical documentation. Troubleshoot and resolve issues in ServiceNow and provide end-user support. Required Skills Proficiency in ServiceNow platform development and administration. Strong knowledge of JavaScript, HTML, CSS, and web development tools. Experience with IT Service Management (ITSM) processes. The candidate must have a Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Skills Familiarity with Agile and Scrum methodologies. Experience with RESTful and SOAP web services. Knowledge of AngularJS, Bootstrap, or other JavaScript frameworks. Understanding of database design and SQL. Experience with IT Operations Management (ITOM) processes. Knowledge of IT Business Management (ITBM) processes. Familiarity with ServiceNow's Service Portal. Experience with cloud technologies like AWS, Azure, or Google Cloud. Understanding of ITIL processes. Excellent problem-solving and analytical skills. Required Experience 3-5yrs

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Analyst / Specialist I - Tech Ops & Support - R&D / VBU OBJECTIVES/ PURPOSE The Application Support Engineer will be responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used by the R&D BUs/BFs. This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities to L1 support Global Safety database, TAGG for SAS, VBU ToriiEMS. The successful candidate will collaborate with various teams to provide comprehensive support and deliver exceptional service. ACCOUNTABILITIES Application Maintenance and Support Monitor and maintain application systems to ensure optimal performance, reliability, and scalability. Provide Level 2 and Level 3 support for software applications, addressing and resolving incidents in a timely manner. Diagnose and resolve application-related issues promptly, providing technical support and troubleshooting expertise to end-users. Monitor application performance and availability, identifying and resolving potential issues proactively. Perform routine maintenance tasks, including patching, updates, and backups, to ensure application stability and security. Document and maintain support procedures, troubleshooting guides, and knowledge base articles. System Administration Manage and maintain application servers, ensuring they are running efficiently and securely. Implement and monitor security measures to protect applications and data from unauthorized access and threats. Configure and optimize system settings and parameters to enhance application performance. Collaborate with IT teams to plan and execute system upgrades and migrations. User Administration and Access Controls Create, modify, or delete user accounts as needed. Ensure that users have the appropriate access levels based on their roles and responsibilities. Implement and enforce access control policies to protect sensitive data and prevent unauthorized access. This includes setting up role-based access controls (RBAC) and regularly reviewing user permissions. Respond to security incidents related to user access and administration. Conduct regular security audits to identify and address potential vulnerabilities. Provide training and support to users on security best practices and the proper use of access controls. Address any user-related security issues promptly and effectively and respond to security incidents related to user access and administration. Monitoring and Troubleshooting Application Interfaces Conduct regular monitoring of application interfaces to ensure seamless data exchange between systems. Identify and resolve interface-related issues swiftly, minimizing impact on business operations. Collaborate with development teams to enhance interface performance and reliability. Document interface configurations, troubleshooting steps, and resolution processes to maintain a comprehensive knowledge base. Utilize monitoring tools and logs to proactively detect and address potential interface disruptions. Incident Management Respond to and resolve application-related incidents, ensuring minimal impact on business operations. Coordinate with development teams, system administrators, and other stakeholders to investigate and resolve complex issues. Track and document incidents, root causes, and resolutions in the ticketing system. Identify recurring issues and recommend long-term solutions to prevent future occurrences. User Support and Training Provide excellent customer service by addressing user queries and providing guidance on application usage and best practices. Provide technical support and guidance to end-users, assisting them in utilizing applications effectively. Conduct training sessions and create user manuals to educate users on application functionality and best practices. Act as a liaison between end-users and development teams to communicate enhancement requests and user feedback. Service Requests Receive and process requests by accurately log and categorize incoming service requests. Follow established procedures to resolve common service requests (Generating reports, adding users, system configuration changes, data processing, etc). Provide clear and concise updates to customers regarding the status of their requests. Maintain detailed records of all service requests and resolutions. Identify opportunities to improve service request processes. Enhancements Gather requirements for application enhancements from end-users and stakeholders. Evaluate enhancement requests and prioritize them based on business needs and impact. Responsible for executing approved service requests in a timely and efficient manner. Collaborate with product engineering teams, as needed, to design, test, and implement approved enhancements. Communicate changes and updates to end-users, ensuring they understand new features and improvements. System Integration and Testing Collaborate with development teams to test new releases, patches, and updates before deployment. Participate in system integration testing to ensure seamless interaction between applications and other systems. Identify and document any issues discovered during testing, working with developers to resolve them. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS : Education and Experience Bachelor's degree in Computer Science, Information Technology, or a related field. 1-3 years of experience in application support or a related technical role. Experience with enterprise software applications, databases, and operating systems. Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals are a plus. Technical Skills Proficiency in programming languages such as SQL, NET, or Python; familiarity with databases (SQL, Oracle); and knowledge of operating systems (Windows, Linux). Proficiency in PL/SQL and scripting languages (e.g., Python, PowerShell). Strong understanding of ITIL principles and incident management processes. Familiarity with monitoring tools, ticketing systems, and version control systems (e.g., Git). Working knowledge of cloud platforms and containerization technologies . Soft Skills Excellent problem-solving and analytical abilities. Flexibility to handle a variety of tasks and adapt to changing priorities and technologies. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Effective time management and organizational skills, with the ability to prioritize tasks and work under pressure. Collaborative mindset, with the ability to work effectively in a team-oriented environment. ADDITIONAL INFORMATION ( Preferred Skills ) Bottom of Form Experience working in a DevSecOps environment Benefits It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Health & Wellness programs Employee Assistance Program 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) About ICC in Takeda Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time

Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Wintel VMWare Admin L3 Position: Senior Systems Engineer/Lead Analyst Experience: 7+ yrs Category: IT Infrastructure Main location: Bangalore Position ID: J0625-0316 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: Minimum 7 years of experience in remote infrastructure management 6+ years working experience supporting AD & ADFS Should have L3+ level knowledge on Active Directory Managing/troubleshooting capabilities of FSMO roles and functions of Active Directory. Should have strong knowledge on DNS and DHC. Should have working knowledge on Azure Active Directory, Federation services. Should have strong knowledge on certificate management Sound knowledge on Windows Infrastructure like File Server, Print Server, Windows Teaming, Widows HA Cluster Services. Knowledge on AD/DNS/ADFS, Power shell scripting Should possess experience on restoring AD objects, replication of AD sites and Services Responsible for resolving all technical incidents escalated by the L-2 team Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes Participate in Problem Management review meetings and provide root cause analysis Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented Responsible for SLA compliance & Availability of Services Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process Technical Certification a must on two technologies (Windows/Vmware/AD) Possess ITIL certification On call schedule and week end change schedule participation Must have Skills : Minimum 7 years of experience in remote infrastructure management 6+ years working experience supporting AD & ADFS Should have L3+ level knowledge on Active Directory Managing/troubleshooting capabilities of FSMO roles and functions of Active Directory. Should have strong knowledge on DNS and DHC. Should have working knowledge on Azure Active Directory, Federation services. Should have strong knowledge on certificate management Good to have Skills : Excellent customer interfacing skills. Excellent written and verbal communication skills. Participating in Daily Standups and weekly reviews Strong attention to detail and outstanding analytical and Problem-solving skills. Understanding of Business, emerging technologies in relevant industry (Banking/CIAM ) , strong understanding of trends (market and technology) in areas of specialization. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Your future duties and responsibilities Required qualifications to be successful in this role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Associate - Production Support Engineer Job ID: R0388741 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-06-12 Location: Bangalore Position Overview Job Title: Associate - Production Support Engineer Location: Bangalore, India Role Description You will be operating within Corporate Bank Production as an Associate, Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Be responsible for your own engineering delivery plus, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Update the RUN Book and KEDB as & when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of the run book. Drive knowledge management across the supported applications and ensure full compliance Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Technologies/Frameworks: Unix, Shell Scripting and/or Python SQL Stack Oracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parameters ITIL v3 Certified (must) Control-M, CRON scheduling MQ- DBUS, IBM JAVA 8/OpenJDK 11 (at least) - for debugging Familiarity with Spring Boot framework Data Streaming – Kafka (Experience with Confluent flavor a plus) and ZooKeeper Hadoop framework Configuration Mgmt Tooling: Ansible Operating System/Platform: RHEL 7.x (preferred), RHEL6.x OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift) CI/CD: Jenkins (preferred) APM Tooling: either or one of Splunk AppDynamics Geneos NewRelic Other platforms: Scheduling – Ctrl-M is a plus, Autosys, etc Search – Elastic Search and/or Solr+ is a plus Methodology: Micro-services architecture SDLC Agile Fundamental Network topology – TCP, LAN, VPN, GSLB, GTM, etc Familiarity with TDD and/or BDD Distributed systems Experience on cloud platforms such as Azure, GCP is a plus Familiarity with containerization/Kubernetes Tools: ServiceNow Jira Confluence BitBucket and/or GIT IntelliJ SQL Plus Familiarity with simple Unix Tooling – putty, mPutty, exceed (PL/)SQL Developer Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in Follow the Sun model, virtual teams and in matrix structure Service Operations experience within a global operations context 6-9 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains Good analytical, troubleshooting and problem-solving skills Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Title: IT and Facilities Management (FM) Administrator Job Summary: The IT and FM Administrator is responsible for overseeing IT infrastructure, systems, and support while also managing the day-to-day operations of facilities. This role ensures smooth functioning of IT services and physical workspaces, contributing to business continuity and efficiency. Key Responsibilities: IT Administration: Manage IT hardware, software, and network systems. Provide technical support for employees, troubleshooting issues with systems, applications, and hardware. Monitor and maintain IT security protocols, including firewalls, antivirus, and data protection policies. Assist in the procurement, installation, and maintenance of IT assets. Coordinate with vendors for IT services, software licensing, and system upgrades. Ensure regular data backups and disaster recovery planning. Document IT processes, configurations, and troubleshooting guides. Facilities Management: Oversee office maintenance, repairs, and safety compliance. Manage relationships with vendors, contractors, and service providers for building maintenance, security, and office supplies. Ensure compliance with health, safety, and environmental regulations. Handle office space planning, including seating arrangements and resource allocation. Monitor utility services, energy consumption, and cost efficiency. Manage access control systems, including employee badges and security protocols. Support administrative functions such as procurement of office supplies and facility-related budgeting. Required Skills & Qualifications: Bachelor’s degree in IT, Facilities Management, Business Administration, or a related field. 2+ years of experience in IT support and/or facilities management. Strong knowledge of IT systems, networking, and security best practices. Familiarity with facilities operations, safety regulations, and building maintenance. Excellent problem-solving and multitasking abilities. Strong communication and interpersonal skills to coordinate with different departments. Ability to manage vendors and negotiate contracts. Proficiency in Microsoft Office, IT support tools, and ticketing systems. Preferred Qualifications: Certifications in IT (e.g., CompTIA, ITIL) or Facilities Management (e.g., FMP, CFM) are a plus. Experience with asset management and procurement. Knowledge of workplace safety and compliance requirements. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person

Job ID R-224233 Date posted 06/13/2025 Job Title : Data Analytics & AI(Artificial Intelligence) Manager Introduction to role: Are you ready to lead a dynamic team and drive impactful data-driven insights? We are seeking a motivated and experienced Data Analytics & AI Manager to oversee our Analytics and Visualization team. In this role, you will manage team activities, ensure timely delivery of data insights, and champion a collaborative environment aimed at enhancing business intelligence capabilities. This position requires a strong blend of leadership, project management, and technical expertise in analytics and data visualization. Accountabilities: Leadership & Team Management: Lead, mentor, and develop a team of data analysts and visualization specialists. Create a positive and engaging work environment that promotes growth and innovation. Collaborate with cross-functional teams to ensure alignment of analytics goals with business objectives. Project Management: Oversee the delivery pipeline of analytic and visualization projects from inception through execution. Prioritize and allocate resources effectively to meet project deadlines and work you're doing. Manage collaborator expectations and communication regarding project progress, challenges, and solutions. Technical Expertise & Strategy: Develop and implement standard methodologies for data analysis and visualization. Ensure the quality and accuracy of data insights delivered by the team. Stay updated with industry trends and emerging technologies in analytics and visualization. Business & Stakeholder Engagement: Partner with business leaders to identify key metrics and critical data needs. Translate business requirements into analytical frameworks and dashboards. Advocate for data-driven decision-making throughout the organization. Essential Skills/Experience Bachelor's or Master’s degree in Computer Science or a related field. Proven experience (12+ years) in analytics, data visualization, or business intelligence roles. Must have Proficiency in Oracle Analytics Cloud and Power Platform data visualization. Good Understanding of Finance Month/Quarter/Year End close activity. Proficiency in Essbase Hyperion/Marketplace/EPM Scrum Master Certification. Strong leadership skills with experience in managing and developing a team. Excellent project management skills and familiarity with agile methodologies. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills with the ability to convey complex ideas to both technical and non-technical audiences. Desirable Skills/Experience Certification in project management or similar credentials. ITIL certification preferred Experience in the healthcare or pharmaceuticals industry. Familiarity with AI and machine learning concepts. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we connect across the whole business to power each function to better influence patient outcomes and improve lives. Our work enables others to scale efficiently with big data in software systems and processes, speeding up decision-making. Here, the impact of our changes is recognized from the top. We play a crucial role in driving exciting transformation on our journey to becoming a digital and data-led enterprise. Collaborate with leading experts, access cutting-edge techniques, and be part of novel solutions that turn complex information into practical insights. Ready to make a difference? Apply now to join our team! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Data Analytics & AI Manager Posted date Jun. 13, 2025 Contract type Full time Job ID R-224233 APPLY NOW Why choose AstraZeneca India? Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. Who do we look for? Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. Success Profile Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. 0% Tech innovators Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. 0% Ownership takers If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. 0% Challenge seekers Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. 0% Proactive collaborators Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. Responsibilities Job ID R-224233 Date posted 06/13/2025 Job Title : Data Analytics & AI(Artificial Intelligence) Manager Introduction to role: Are you ready to lead a dynamic team and drive impactful data-driven insights? We are seeking a motivated and experienced Data Analytics & AI Manager to oversee our Analytics and Visualization team. In this role, you will manage team activities, ensure timely delivery of data insights, and champion a collaborative environment aimed at enhancing business intelligence capabilities. This position requires a strong blend of leadership, project management, and technical expertise in analytics and data visualization. Accountabilities: Leadership & Team Management: Lead, mentor, and develop a team of data analysts and visualization specialists. Create a positive and engaging work environment that promotes growth and innovation. Collaborate with cross-functional teams to ensure alignment of analytics goals with business objectives. Project Management: Oversee the delivery pipeline of analytic and visualization projects from inception through execution. Prioritize and allocate resources effectively to meet project deadlines and work you're doing. Manage collaborator expectations and communication regarding project progress, challenges, and solutions. Technical Expertise & Strategy: Develop and implement standard methodologies for data analysis and visualization. Ensure the quality and accuracy of data insights delivered by the team. Stay updated with industry trends and emerging technologies in analytics and visualization. Business & Stakeholder Engagement: Partner with business leaders to identify key metrics and critical data needs. Translate business requirements into analytical frameworks and dashboards. Advocate for data-driven decision-making throughout the organization. Essential Skills/Experience Bachelor's or Master’s degree in Computer Science or a related field. Proven experience (12+ years) in analytics, data visualization, or business intelligence roles. Must have Proficiency in Oracle Analytics Cloud and Power Platform data visualization. Good Understanding of Finance Month/Quarter/Year End close activity. Proficiency in Essbase Hyperion/Marketplace/EPM Scrum Master Certification. Strong leadership skills with experience in managing and developing a team. Excellent project management skills and familiarity with agile methodologies. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills with the ability to convey complex ideas to both technical and non-technical audiences. Desirable Skills/Experience Certification in project management or similar credentials. ITIL certification preferred Experience in the healthcare or pharmaceuticals industry. Familiarity with AI and machine learning concepts. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we connect across the whole business to power each function to better influence patient outcomes and improve lives. Our work enables others to scale efficiently with big data in software systems and processes, speeding up decision-making. Here, the impact of our changes is recognized from the top. We play a crucial role in driving exciting transformation on our journey to becoming a digital and data-led enterprise. Collaborate with leading experts, access cutting-edge techniques, and be part of novel solutions that turn complex information into practical insights. Ready to make a difference? Apply now to join our team! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. APPLY NOW Explore the local area Take a look at the map to see what’s nearby. Reasons to Join Thomas Mathisen Sales Representative Oslo, Norway Christine Recchio Sales Representative California, United States Stephanie Ling Sales Representative Petaling Jaya, Malaysia What we offer We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you. Lifelong learning Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still. Autonomy and reward Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package. Health and wellbeing An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority. Inclusion and diversity Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

Omega Healthcare Management Services Private Limited TAMIL NADU Posted On 13 Jun 2025 End Date 27 Jun 2025 Required Experience 5 - 8 Years Basic Section No. Of Openings 2 Grade 2A Designation Lead - Delivery Closing Date 27 Jun 2025 Organisational Country IN State TAMIL NADU City CHENNAI Location Chennai-I Skills Skill VENDOR MANAGEMENT PROJECT MANAGEMENT IT SERVICE MANAGEMENT SOLUTION ARCHITECTURE CRM ITIL OUTSOURCING GLOBAL DELIVERY IT STRATEGY SDLC Education Qualification No data available CERTIFICATION No data available Job Description Job Description: Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements. Job Specification: Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty E/M. Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details: General Shift / Day Shift Work Mode: WFO

Key Responsibilities Software Development & Management Lead the design, development, and implementation of custom software solutions for jewelry operations including inventory management, production tracking, and customer relationship management Oversee the creation of specialized applications for jewelry design, CAD integration, and manufacturing workflow optimization Manage software development lifecycle from requirements gathering to deployment and maintenance Coordinate with vendors and development teams for jewelry-specific software solutions (ERP systems, POS systems, e-commerce platforms) Ensure software compliance with jewelry industry standards and regulations Technology Leadership Develop and execute comprehensive IT strategy aligned with business objectives in the jewelry sector Lead and manage IT team including developers, system administrators, and technical support staff Oversee IT budget planning, resource allocation, and vendor management Establish and maintain IT policies, procedures, and security protocols Drive digital transformation initiatives to modernize jewelry operations Jewelry Industry Specialization Implement and maintain jewelry-specific software systems for inventory tracking, precious metal accounting, and gemstone certification management Oversee integration of CAD/CAM systems for jewelry design and manufacturing Manage e-commerce platforms optimized for jewelry retail including product catalogs, customization tools, and virtual try-on features Ensure compliance with jewelry industry regulations and traceability requirements Implement systems for hallmarking, certification tracking, and quality assurance System Administration & Security Maintain robust IT infrastructure including networks, servers, databases, and cloud services Implement comprehensive cyber security measures to protect sensitive customer data and design intellectual property Ensure data backup, disaster recovery, and business continuity planning Monitor system performance and implement optimization strategies Manage integration between various jewelry software systems and third-party applications Stakeholder Management Collaborate with senior management to align IT initiatives with business goals Work closely with production, sales, and design teams to understand technology requirements Provide technical guidance and support to all departments Manage relationships with software vendors, system integrators, and technology partners Present regular reports on IT performance, project status, and strategic recommendations Required Qualifications Education & Experience Bachelor's degree in Computer Science, Information Technology, or related field Master's degree preferred Minimum 8-10 years of IT experience with at least 5 years in leadership roles Previous experience in retail, manufacturing, or jewelry industry highly preferred Technical Skills Strong knowledge of software development methodologies and project management Experience with ERP systems, particularly those used in jewelry/retail industries Proficiency in database management, cloud computing, and system integration Knowledge of CAD software and manufacturing systems Understanding of e-commerce platforms and digital marketing technologies Familiarity with jewelry industry software solutions (Matrix, Rhino, JewelCAD, etc.) Leadership & Management Proven track record of leading IT teams and managing complex projects Strong vendor management and contract negotiation skills Excellent communication and presentation abilities Strategic thinking with ability to translate business needs into technical solutions Industry Knowledge Understanding of jewelry manufacturing processes and supply chain Knowledge of precious metals, gemstones, and jewelry certification processes Familiarity with jewelry retail operations and customer service requirements Awareness of industry regulations and compliance requirements Preferred Qualifications Professional certifications (PMP, ITIL, or relevant technology certifications) Experience with jewelry-specific CRM and inventory management systems Knowledge of blockchain technology for product authentication and traceability Experience with augmented reality/virtual reality applications for jewelry retail Understanding of internati Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 28/06/2025 Expected Start Date: 26/06/2025

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a [[Service Desk Senior Associate with English]] to join our team in [[India]]. Senior Service Desk Associate English India - Office working Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably a technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Job Summary: We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders. Key Responsibilities: Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform. Monitor application health, logs, and alerts to proactively identify issues. Learn and adopt AI-enabled tools/techniques for quick and effective solutions Investigate and resolve user-reported incidents within defined SLAs. Perform routine operational tasks such as application restarts, configuration changes, and deployment validations. Coordinate with internal technical teams and external vendors for issue resolution. Document incidents, solutions, and standard operating procedures (SOPs). Participate in root cause analysis and contribute to continuous improvement initiatives. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 1–3 years of experience in application or IT support roles. Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana). Strong troubleshooting and analytical skills. Good understanding of SQL and scripting (e.g., Shell, Python) is a plus. Excellent verbal and written communication skills. Work Schedule: Rotational Shifts This role involves rotational shifts, including night shifts, to provide 24/7 application support. Flexibility to work weekends and public holidays as per shift schedule. Ability to handle responsibilities independently during off-hours. Preferred Qualifications: Experience in supporting SaaS or cloud-based applications. ITIL Foundation certification. Prior experience working in a global support environment. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Country/Region: IN Requisition ID: 26374 Work Model: Position Type: Salary Range: Location: INDIA - NOIDA- BIRLASOFT OFFICE Title: Sr Lead Business Analyst Description: Area(s) of responsibility About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are seeking an experienced ITSM Business Analyst / Functional Consultant to join our IT Service Management team. The ideal candidate will act as a bridge between the business and IT, gathering and analyzing requirements, driving ITSM process improvements, and supporting ITSM tool implementations and configurations. Job Title - ITSM Business Analyst Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 8-10 Years Mandatory Required skills- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience as a Business Analyst or Functional Consultant in IT Service Management. Strong understanding of ITIL framework and ITSM processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, Cherwell, or equivalent. Excellent analytical, problem-solving, and communication skills. Ability to translate business needs into technical solutions. Experience in requirement gathering, documentation, and stakeholder management. Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus. Preferred Qualifications: ITIL Foundation or higher certification. Experience in change management and project delivery. Familiarity with scripting or automation in ITSM tools. Strong interpersonal skills and ability to work collaboratively in cross-functional teams.

Req ID: 312647 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Networking Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Must have great experience on Routing & Switching & Wireless and Firewalls. Responsible for the Cisco ACI network architecture component(s) Must have Palo Alto Experience. Understand and support Data Centre Networks utilizing Cisco Application Centric Infrastructure and Nexus 9k platforms. Contribute to the development and performance of a migration plan from traditional data centre network designs to Cisco ACI. Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls. G0od understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 10+ years of experience on managing LAN & WAN Infrastructures 10+ years' experience on Routing & Switching, Riverbed & Wireless 10+ years of experience on Palo Alto 5+ years on experience on Cisco ACI Highly Preferred Skills: Preferred knowledge of VELO Cloud (Hands-on) and Wireless Adaptive, communication, presentation, and leadership skills Project experience for SDN Infra & Networking Degree: Bachelors in Computer Science or equivalent work experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

JOB DESCRIPTION KPMG in India, a professional services firm, is the Indian member firm affiliated with KPMG International and was established in September 1993. Our professionals leverage the global network of firms, providing detailed knowledge of local laws, regulations, markets, and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, and Vadodara. KPMG in India offers services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused, and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment KPMG Advisory professionals provide advice and assistance to enable companies, intermediaries, and public sector bodies to mitigate risk, improve performance, and create value. KPMG firms provide a wide range of Risk Advisory and Financial Advisory Services that can help clients respond to immediate needs as well as put in place the strategies for the longer term. Projects in IT Advisory focus on the assessment and/or evaluation of IT systems and the mitigation of IT-related business risks. They are either IS audit, SOX reviews, Internal audit engagements, IT infrastructure review and/or risk advisory including but not limited to IT audit supports in nature. QUALIFICATIONS • IT Audit + SAP experience with knowledge of IT governance practices Prior IT Audit knowledge in areas of ITGC, ITAC (application/automated controls) SOX 404, SOC-1 and SOC-2 Audits Good to have knowledge of other IT regulations, standards and benchmarks used by the IT industry (e.g. NIST, PCI-DSS, ITIL, OWASP, SOX, COBIT, SSAE18/ISAE 3402 etc.) Technical Knowledge of IT Audit Tools with excellent knowledge of IT Audit process and methodology Exposure to Risk Management and Governance Frameworks/ Systems will be an added advantage Exposure to ERP systems will be added advantage Strong project management, communication (written and verbal) and presentation skills Knowledge of security measures and auditing practices within various applications, operating systems, and databases. Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance, and professionalism Preferred Certifications – CISA/CISSP//CISM Exposure to automation Data Analytics tools such as QlikView/Qlik sense, ACL, Power BI will be an advantage Proficiency with Microsoft Word, Excel, Visio, and other MS Office tools Equal employment opportunity information: KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Noida,Uttar Pradesh,India Job ID 768006 Join our Team About this opportunity: We are currently looking for a dedicated IT Infrastructure Engineer to ensure that our IT services are delivered as expected to all stakeholders and end users. This role is fundamental to the technical and process delivery of services within our IT Infrastructure Operations India portfolio. Empowered within Digital Infrastructure Operations, the successful candidate will be tasked with coordinating, communicating, and, when necessary, circumventing standard support processes to ensure the optimal approach to service restoration or risk mitigation. Purpose: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. Key Responsibilities: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. Qualification: Certifications (Preferred but Not Mandatory): CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Technical Skills: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Soft Skills & Competencies: Strong analytical and problem-solving skills. Good communication skills (to interact with L2 teams, vendors, and stakeholders). Attention to detail for monitoring alerts and logs. Ability to work in shifts (24/7 operations). Incident documentation and escalation skills. Work Experience: Minimum 1-2 year experience, Network Monitoring or Technical Support roles. Key Differentiators Between Role Proficiencies (Optional): Primary Responsibilities: All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs. L1 investigation based on alert occurrence & issues reported by end users Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations). Key responsibilities: Leads and directs concurrent standard or complex projects. Engages with stakeholders to deliver projects from original concept through final implementation. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client. Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction. Manages the delivery of the project, including rigorous scope control and change management. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client. Documentation and management of risks and issues. Ensures clear and concise communications to all stakeholders. Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process. Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings. Coordinates activities of the project teams through task delegation or resource assignment etc. Performs any other related task as required. To thrive in this role, you need to have: Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion. Ability to establish strong relationships with internal stakeholders and external clients. Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately. Good written and verbal communication skills. Ability to work in high-pressure environments. Seasoned ability to manage urgent and complex tasks simultaneously. Seasoned business acumen and commercial skills. Passionate, strong initiative, self-driven with a commitment to succeed. Seasoned influencing ability whilst taking a collaborative approach. Decisive with good attention to detail ability. Seasoned ability to promote project services to both internal stakeholders and external clients. Competent in project change management. Seasoned knowledge of the industry, domain, or technology related to the client's project. Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation. Academic qualifications and certifications: Bachelor's degree or equivalent in business and / or project management or related field. Relevant project management certifications preferably PMP required. ITIL certification is beneficial. Required experience: Seasoned project management experience preferably in a multinational professional services environment. Seasoned client engagement experience. Demonstrated understanding of the project life cycle. Demonstrated competency in project change management. Seasoned experience managing expectations when balancing alternatives against business and financial constraints. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

CXO – End User Support A person having high aspirations and passion to provide Technology support to accomplish their vision in Deloitte. CXO is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with a wide variety of people in a dynamic, fast-paced environment, which provides services in a professional manner, through email, phone, in person (Walk-in Customers). You need to be a highly motivated team player with the skills and ability to manage ambiguity. Work you’ll do Focus on delivering world class customer service to every customer coming to the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required. Follow the direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include Technology support guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in the organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required. The team CXO team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata and Chennai. This team is responsible for accomplishing various Technology support tasks at the ITS walk-up to deliver world class Technology support. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL – Certification Microsoft MCITP – Certification A / N+ Certification a plus Industry certifications such as Dell or HP a plus Basic knowledge of overall network/systems security Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304703

AV-262987 INDORE,Madhya Pradesh,India Vollzeit Unbefristet Global Business Services Travel Required Kein Reisebedarf DHL INFORMATION SERVICES (INDIA) LLP Your IT Future, Delivered. Principal Infrastructure Engineer With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our Digital enablement team is continuously expanding. No matter your level of developer proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Systemsupport Grow together. As an expert on Infrastructure Engineering, your primary role would be to envision end-to-end automation capabilities across the infrastructure landscape. You will need be entrepreneurial in identifying these opportunities, define & designing the roadmap for getting to the end state. Using reusable Terraform templates, Ansible playbooks, and yaml blueprints, you will orchestrate automation frameworks that can be utilized across the enterprise for provisioning assets in cloud, access management, patching, bug fixes, adhoc implementations and more. The goal is to replace all/most manual tasks by automation in the entire value chain. We primarily operate in the public cloud space. Knowledge of provisioning various Azure & GCP services would be vital for this role. You will be working with Infrastructure, Network & other Infrastructure teams. Learning continuously, keeping up with all the quickly changing technologies and/or customer or ITS needs. Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales. Must Have Skills: Infrastructure as Code using Terraform or Terraform Cloud Ansible Cloudify & YAML blueprints Azure & Google Cloud Services – Compute, DBaaS, Container Services, Network Power Shell Scripting & Development Python Development System integration design and implementation Additional Skills: Jenkins, Git, Bash/PowerShell scripting Ansible Tower, Terraform Cloud Networks, DMZ, TCP/IP protocols Access Management via RBAC & AD Groups Strong knowledge in infrastructure provisioning and configuration change management via automated scripts. Knowledge of patching & upgrades Ready to embark on the journey? Here’s what we are looking for: As a Principal Infrastructure Engineer having Infrastructure Automation, Scripting and Cloud certifications will be a huge plus. Very good knowledge of Infrastructure as Code paradigm & related functions will be an integral part of this role. You are a technology aficionado, therefore you have a good understanding of Automated Infrastructure Provisioning and Management & the value in it. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. WHAT YOU SHOULD HAVE: 5-7 years of In-depth and extensive experience in provisioning cloud infrastructure using Terraform and/or Terraform Cloud. 4-5 years of experience in Azure/Google Cloud platforms across IaaS, STaaS, DBaaS and Kubernetes Container services. In-depth experience in implementing configuration changes and updates to the infrastructure using Terraform or Ansible or Custom scripts (Jenkins, Bash, PowerShell etc) Good knowledge of CI/CD and Automation tool set – Git, Jenkins etc Experience in implementing end to end infrastructure automation scripts Experience with Cloudify or other automation workflow tools. Certification in Azure/Google Cloud Platform is an added advantage. Having a high exposure to ITIL standards, Incident management, Release & Patch management. Excellent Oral and Communication skills to interact and work with global IT teams & end customers. Must be able to provide 24x7 On-Call support on a rotational basis during the weekend, be flexible to work during public holidays, and be required to work shift hours. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

EVERNEX est entreprise spécialisée dans la maintenance des infrastructures IT dans le monde via une offre complète de services allant de la maintenance, de la pièce détachée, mais également des services annexes comme le recyclage, l’effacement sécurisé des données, la relocalisation des data centers, la réparation de librairies, la location de matériel informatique et des solutions financières. EVERNEX délivre ses services et solutions IT dans plus de 170 pays à travers le monde. Intégré au sein du DOC France, l’administrateur IT & réseaux offre son expertise au service des utilisateurs d’Evernex. Cette expertise se traduit par un support actif principalement ainsi que par des contributions à des projets. Missions : Assure le bon fonctionnement des équipements des collaborateurs d’Evernex en leur assurant un support actif. Prend en charge et exécute les tâches opérationnelles inhérentes aux métiers du support technique et fonctionnelles. Participe activement aux réunions internes et aux comités opérationnels des fournisseurs de services. Conduit les projets et les chantiers qui lui sont confiés par sa hiérarchie. Utilise des outils de reporting mis à sa disposition Met en application les processus opérationnels basés sur le référentiel de bonnes pratiques ITIL (Incidents / Problèmes / Demandes / Changes). Il contribue à l’élaboration et à l'amélioration de ces processus Collecte les informations lui permettant d'être force de propositions pour faire évoluer l'environnement technologique ou les fonctionnalités des services qu'il utilise. Veille à la capitalisation des savoirs en s'assurant que les bases de connaissances sont à jour et disponibles et adaptées aux différents types d’utilisateur. Participe à l’optimisation et à l’amélioration continue des services du Digital Operation Center Contribue au contrôle de la fiabilité de l’ensemble de l’environnement IT, des équipements, du réseau, de la sécurité des données et leur intégrité. Contribue à l’élaboration et aux tests des plans de secours et de sauvegarde et les mets en œuvre en cas de nécessité Contribue à la conception et l’évolution des outils nécessaire à son domaine d’activité (ex : les scripts, les procédures) Intervient en tant que référent sur plusieurs domaines techniques et fonctionnels vis-à-vis des utilisateurs Participe à l'innovation des processus de son service / structure et est force de proposition pour assurer un service client de qualité Profil : Bonne connaissance dans la gestion et l’administration de : Office 365 / Entra ID / Intune / Windows Servers Bonne connaissance dans la gestion de réseau et de leur sécurité Connaissance d’AWS serai un plus Connaissance de JIRA service desk serai un plus Notions sur Debian serai un plus Lire et comprendre l’anglais, être capable d’apporter un support aux utilisateurs en anglais Sens du service client Communication orale et écrite soignée Réactivité Bac+2 informatique, systèmes, réseaux Expérience dans l’informatique : minimum 3 ans Poste situé à Massy (91) avec des déplacements sur le site La Défense. Pour en savoir plus sur nous: https://www.evernex.com/ Suivez-nous sur Linkedin: https://www.linkedin.com/company/evernex/

Position Overview Identify potential risks and necessary remediations to processes. Contribute to content creation to help bring awareness to the latest updates to processes in the Operations space. Assist with coordination and execution of successful Disaster Recovery exercises. Provide expertise Assist with maintain and execution of Change Management policies and compliance. CMDB Management with an eye on how to improve business analyst focuses on Troubleshoot escalations in a timely fashion. Analytics – Review incident volume and identify trends, potential problem candidates Assist in Major Incident Management - including bridges, postmortem review and remediations. Identify trends and evaluate potential resolutions to proactively reduce future occurrences Communicate problems and issues to management Capable of operating independently, demonstrate logical thinking and articulate clear thought processes through clear communications Manage stakeholder expectations by effectively communicating scope and timing of deliverables Assist in Monthly, Quarterly Audit reviews Qualifications & Experience Bachelor’s degree in computer science or Information Systems or equivalent 3+ years of hands-on experience in 2 or more areas (Change Management, Incident Management, Disaster Recovery, Knowledge Management, ITIL and CMDB) Ability to adapt to rapidly changing business priorities Excellent written and verbal communication skills with proven ability to work in a fast-paced environment Strong Report-driven analytical and data interpretation skills Strong MS Office skills, especially Excel and PowerPoint Self-starter and proactive with the ability to effectively multi-task and work on multiple projects simultaneously Basic knowledge in core enterprise infrastructure. Highly self-motivated and detail oriented with ability to collaborate with others Willing to work outside of business hours when necessary Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo. Show more Show less

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team! Essential Job Functions First call resolution (FCR) is a critical part of the job role Understanding of ITIL framework which includes incident, service request, queries and problem management are very critical Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Provides hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Responsible for the technology infrastructure of the organization which provides IT services such as personal computer, network and servers, Physical & virtual architecture, WIFI, CCTVs, storage, email and Internet access, mobile personal devices connectivity, telephony, data integrity including backups, helpdesk to support the business in meeting its objectives Deep knowledge on infrastructure technologies with hands on skills including technologies related to Microsoft Windows, Office365, Microsoft Share point, IP Telephony, Collaboration tools, etc. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Escalate complex problem to appropriate support specialists Troubleshoot client software and basic network connectivity problems Identify, evaluate, and prioritize customer problems and complaints Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Qualifications/ Requirements Graduate in any discipline with hardware and networking certification Disciplined, systematic problem-solving skills required Preferred ITIL certified (Foundation) Hands-on work experience with the following: Windows Operating systems Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 Remote desktop connectivity applications knowledge MS Office Suite (O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g., Explorer, Chrome, Firefox) VPN and remote dial-in users Support for laptop, desktops, and printers Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Excellent communication and conversation skills (Verbal and Written) Good documentation skills Able to handle unforeseen situations Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared Ability to learn new information quickly and the willingness to do so at all times. Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week Customer Focus Teamwork Technical Expertise Interpersonal Effectiveness Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is ₹1.00 - ₹1.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers a comprehensive and competitive benefits plan. SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Show more Show less

Job Title IT Specialist I Job Description Job Title Shift lead, Global IT Service desk. Overall Experience – 12 + years with IT Infrastructures. Job Description Technical Skills Excellent Oral and written communication skills Must have previous exposure of dealing with international projects. Experience with IT Project deliveries & technical guidance of teams. Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must. Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10, 11) (MCSA & RHCSA certifications) Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies. Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage. Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage. Sound understanding of ITIL concepts. Secondary Skills Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help. Knowledge of Networks & Cisco technologies would be an added advantage. Experience with VEEAM or other backup products. Primary Roles & Responsibility Ensures quality project delivery, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Assists management with hiring processes and new team member training. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Communicates deadlines and goals to team members. Develops strategies to promote team member adherence to company regulations and performance goals. Conducts team meetings to update members on best practices and continuing expectations. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Ensures company brand materials and physical working spaces meet and exceed company presentation standards. Qualifications Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). Proven experience in a leadership or supervisory role within an ICT department. Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security. Project management experience, with a demonstrated ability to lead and execute IT projects. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. ITIL or other IT service management certifications are a plus. Show more Show less

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. Tasks & Responsibilities The below activities should not be considered a complete list of activities. Solution Design: Analyze business requirements and design comprehensive Jira solutions, including project structures, custom fields, workflows, and screen layouts to streamline project management processes. Workflow Optimization: Create and refine complex workflows to automate tasks, manage approvals, and ensure smooth project progression Integration Management: Integrate Jira with other enterprise systems and tools using APIs and add-ons to create a unified data ecosystem System Administration: Manage Jira user permissions, custom schemes, and system settings to maintain data integrity and security Training and Support: Provide training and guidance to users on best practices for utilizing Jira features and functionalities. Performance Monitoring: Monitor Jira performance, identify bottlenecks, and implement optimization strategies to maintain system efficiency. Standards and Governance: Establish and enforce Jira governance guidelines, including naming conventions, data quality standards, and best practices. What You'll Bring to Numerator 7-10 years of experience in JIRA solution design. Ability to analyze business requirements and design comprehensive Jira solutions. Experience in creating and refining complex workflows. Extensive knowledge of Jira core features, custom fields, workflows, permissions, schemes, and reporting capabilities. Familiarity with scripting languages (e.g., JavaScript), APIs, and integration methods to customize Jira functionalities specifically with Azure DevOps. Ability to diagnose complex issues within Jira and develop creative solutions to address them. Define and outline best practice processes for Incident Management, Problem Management, Change management, Knowledge management, Release Management, Service catalogue, Critical Incident handling, Asset Management using ITIL foundations as a framework. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Extensive experience with VMWare proficient with VMWare 6.0, 6.5, 6.7 and 7. Extensive VMware SRM\vROps\VMware TANZU\vCloud Director. ESXi management and troubleshooting issues. Performance and capacity management on VMWare servers and complex health check Work with engineers and project leads to implement new systems, policies, standards and practices Experience in managing enterprise level virtualization infrastructure using VMware product suites. Design, plan, implement, and administer UCS Cisco servers and storage technologies in support of underlying virtualization infrastructure Installing, configuring and integrating servers associated with a VMware virtual infrastructure Hands on Experience on HPE\Dell and Cisco UCS hardware. Good understanding of Storage Infra, Creating technical documents and providing RCA for critical issues. Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS) Document server administration processes and procedures Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux. Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies Experience in build, troubleshooting at PCA/OVMM end. Exceptional communication skill ESXI command base troubleshooting. Candidates with VMware certification. Troubleshooting ESX issues related to storage, network and performance issues Installing patches and updates to operating systems and applications to ensure optimal performance Creating disaster recovery plans and procedures for responding to major outages or natural disasters affecting the data centre Monitoring server performance to identify problems and make adjustments to improve performance Monitor and tune systems to achieve optimum performance levels Upgrade and Maintain VMWare ESX and virtual servers Work on major severity and complex server issues Performing DR activities using VMware SRM and ZERTO. Migrating Customer VMware infra to New Data centre using Zerto\VMware SRM. Drive RCA preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise and overview Ability to setup of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring along with VMware High Availability (HA) cluster Proven experience in ESX Server Installation and configuration of virtual switches, network connections and port groups configure Storage Expertise in Virtual Center Installation and configuration and Installation of its components Perform Level 3 Support Esx Operating system Demonstrable experience in Install / Upgrade Esx platform environment Validated understanding to support Level 3 OS monitoring Client Software, Backup and Recovery client, Client Software, automated Security, health checking client, OS monitoring Should have worked on supporting an enterprise class Data Center. Hands on experience with physical server installation The job responsibility also includes: Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyse, and resolve problems effectively to meet established performance metrics. Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals. Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration Knowledge of TCP/IP, DHCP, DNS and Troubleshooting. Backup Technologies L2 (Rubrik,Veeam, NetBackup) Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS) Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft solutions.= ITIL Process knowledge (Problem, Incident, Change Management) Preferred Skill sets from one of the below technologies. Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux. Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies Troubleshoot performance and connectivity issues with PCA and Storage. Clone, snapshot and Template Creation on OVMM. Experience in PCA/OVMM management. Experience in build, troubleshooting at PCA/OVMM end. Experience in DR and Restore. Experience in troubleshooting performance issues. Experience in Managing/Zoning on Brocade and Cisco FC Switches Hands on experience in Firmware/OS upgrades of PCA/OVMM, OVS nodes and ZFS appliances. Good to having knowledge on HPE and Dell. Call logging with vendors Oracle for hardware/software issues. Capacity planning for new builds, DR and Cutover. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Team Lead, Information Security is a developing management role, responsible for managing the Information Security Incident Response Management team. This role ensures their team is equipped and enabled to detect and monitor threats and suspicious activity affecting the organization's technology domain. This role serves as the escalation point for incidents workflows and participates in the delivery of security measures through analytics and threat hunting processes. The Senior Team Lead, Information Security Incident Response manages a team of security professionals whilst fostering a collaborative and innovative team culture focused on operational excellence. What You'll Be Doing Key Responsibilities: Provides coaching and mentoring to a team whilst establishing and monitoring individual and team KPIs ensuring that the team achieve business objectives and goals. Oversees the performance of weekly threat hunting activities. Oversees the review of current configurations of company production information systems and networks against compliance standards. Manages the team who provides technical support by ensuring that security alerts, events, and notifications are processed. For example, via email, ticketing, virus warning, intelligence feeds, workflow, etc. Engages with internal and/or external teams according to agreed alert priority levels, and escalation trees. Ensures the monitoring of events for suspicious events, investigation, and escalates where applicable. Ensures the prioritization of threat analysis based on risks associated with each threat and working with the appropriate teams to ensure related communications are in line with company best practice and recommendations. Works on strategic custom software projects which analyses the vast amount of log, audit trail, and other recorded activity information that modern systems record. Fine-tunes the existing security monitoring systems so that false positives and false negatives are minimized. Manages the prevention and resolution of security breaches and ensures that the required incident and problem management processes are initiated to ensure compliance to policy. Conducts presentations of the security breaches findings to the business and advise on new measures required to prevent reoccurrence of similar breaches. Reviews incident and problem management reports to identify potential security weaknesses and perform an impact and risk analysis, developing recommendations for highlighted risks, ensuring that these risks and solutions are presented to the relevant stakeholders. Ensures that security service audit schedules are implemented and agreed with the business. Reviews access authorization for compliance with policy, administration security controls for effectiveness, security on the operational systems and verify that security monitoring is working. Knowledge, Skills and Attributes: Ability to remain calm and focused during stressful situations. Ability to listen and adapt to changing situations. Ability to lead effectively by motivating their team(s) to perform better. Ability to recognize potential problems and take steps to fix the issues. Solid understanding of complex inter-relationships in an overall system or process. Solid knowledge of technological advances within the information security arena. Demonstrates analytical thinking and a proactive approach. Displays consistent client focus and orientation. Solid knowledge of information security management and policies. Solid understanding of current and emerging threats, vulnerabilities, and trends. Solid understanding of malware forensics, network forensics, and computer forensics also highly desirable. Ability to statically and dynamically analyze malware to determine target and intention. Ability to uncover and document tools, techniques, procedures used by cyber adversaries in attacking managed infrastructure. Sound decision making abilities with demonstrate teamwork and collaboration skills. Displays good planning and organizing ability. Academic Qualifications and Certifications: Bachelor’s degree or equivalent in Information Technology, Computer Science or related field. SANS GIAC Security Essentials (GSEC) or equivalent preferred. SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent preferred. SANS GIAC Certified Incident Handler (GCIH) or equivalent preferred. Industry Certifications such as CISSP, CISM, CISA, CEH, CHFI preferred. Information Technology / ITILSM / ICT Security / ITIL v3 preferred. Required Experience: Solid experience in a Technology Information Security Industry. Solid experience working in a SOC/CSIR. Comprehension and practical knowledge of the “Cyber Threat Kill Chains”. Knowledge of Tools, Techniques and Processes (TTP) used by threat actors. Solid practical knowledge of “indicators of compromise” (IOC’s). Solid experience with End Point Protection and Enterprise Detention and Response Software. Solid experience or knowledge of SIEM and IPS technologies. Solid experience with Wireshark, tcpdump, Remnux, decoders for conducting payload analysis. Knowledge of malware analysis, hacking techniques, latest vulnerabilities, and security trends. Preferably an interest, or knowledge of, or experience with SIEM and IPS technologies. Moderate level of knowledge of network technologies including routers, switches, firewalls. Solid prior demonstrated experience managing and leading a team in a related field. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less