Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in problem-solving discussions, contribute to design reviews, and iterate on application features to enhance user experience and functionality. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze requirements. - Design and develop application features that meet business needs. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of application design principles and methodologies. - Familiarity with agile development practices. - Experience in integrating ServiceNow with other enterprise applications. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Hyderabad office. - A 15 years full time education is required. 15 years full time education Show more Show less

Job Description Job Description : Must have 5+ Years of work experience Should have development Experience in ITSM, ServiceNow Understands the daily operations required to deliver the IT Service Understands the dependencies between supporting services and components Ability to take lead in incident and problem management related to the IT Service Has a structured way of working and documenting Ability to plan for and follow up agreements with suppliers Understands and follows Group IT security manual and processes Works naturally with continuous improvements Experience from a global IT environment Experience from project delivery methodology Skills Required RoleServiceNow Developer Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education B E, B Tech, MCA Employment TypeFull Time, Permanent Key Skills ITIL SERVICENOW ITSM Other Information Job CodeGO/JC/351/2025 Recruiter NameMithra Dayalan Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Need to be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level Certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent service desk voice support to clients. - Utilize Spanish language skills to assist Spanish-speaking clients. - Maintain a high level of client satisfaction through effective communication. - Troubleshoot and resolve technical issues efficiently. - Document and escalate complex issues to senior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. - Strong understanding of IT service desk operations. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Voice Support Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure smooth functioning of the system or application. - Resolve client issues promptly and effectively. - Communicate with clients to understand their needs and provide appropriate solutions. - Collaborate with the development team to address technical issues. - Document and maintain records of client interactions and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Voice Support. - Good To Have Skills: Experience with incident management tools. - Strong understanding of IT service management principles. - Knowledge of ITIL framework and best practices. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Quality Management. - This position is based in Gurugram. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth operation of our systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with the team to identify and implement improvements to enhance system performance. - Maintain accurate documentation of client issues and resolutions. - Stay updated with the latest product knowledge and industry trends. - Assist in training new team members and sharing best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with incident management tools. - Strong understanding of IT service management principles and best practices. - Excellent communication and interpersonal skills to effectively interact with clients. - Ability to analyze and troubleshoot technical issues in a fast-paced environment. - Knowledge of ITIL framework and its application in service desk operations. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : bachelor degree Proficiency in German Language Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: - Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. - Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. - Maintain deep product knowledge to effectively resolve client issues and provide ongoing support. - Collaborate with cross-functional teams to identify and implement process improvements, enhancing overall system performance and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Experience in service desk voice support and service desk management. - Good To Have Skills: Knowledge of cloud technologies and experience with ITIL processes. - Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. - Ability to interpret and resolve complex technical issues, utilizing deep product knowledge and problem-solving skills. - Experience with incident management and problem management processes, ensuring timely and effective issue resolution. Additional Information: - The candidate should have a minimum of 2 years of experience in service desk management. - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering exceptional service desk support. - This position is based at our Gurugram office. bachelor degree Show more Show less

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in data, analytics and technology solutions at PwC will assist clients in developing solutions that help build trust, drive improvement, and detect, monitor, and predict risk. Your work will involve using advanced analytics, data wrangling technology, and automation tools to leverage data and focus on establishing the right processes and structures to enable our clients to make efficient and effective decisions based on accurate information that is complete and trustworthy. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Preferred Knowledge/Skills: Ability to leverage and possess hands-on working knowledge of visualization software such as Tableau, Qlik, and Power BI. Applying knowledge of data analysis and manipulation products like SQL, Alteryx, Python, and Databricks. Engaging in regulation, workforce, financial reporting, and automation. Managing complex internal and external stakeholder relationships. Thriving in a dynamic consulting environment, with a desire to grow within this setting. Managing client engagements and internal projects, including budgets, risks, and quality assurance. Preparing reports and deliverables for clients and other stakeholders. Developing and maintaining internal and external relationships. Identifying and pursuing business opportunities, supporting line management in proposal development, and managing, coaching, and supporting team members. Supporting Engagement Managers with engagement scoping and planning activities. Coaching team members in task completion. Performing advanced data analysis to support test procedures. Collaborating effectively with local and regional teams and clients. Supporting Engagement Managers in drafting client deliverables for review by Engagement Leaders. Managing project economics for engagement teams. Conducting basic review activities and providing coaching to junior team members. Good to Have Advanced knowledge and understanding of financial risk management, operational risk management, and compliance requirements. Proficiency in data analytics tools (e.g., Alteryx, Power BI) and Microsoft suite tools (e.g., Word, Excel, PowerPoint). Experience with major ERPs such as SAP, Oracle, and/or technology security management. Programming skills in SQL, Python, or R. Accounting experience and consulting experience. Knowledge in financial services is preferable. Strong analytical skills with high attention to detail and accuracy. Excellent verbal, written, and interpersonal communication skills. Ability to work both independently and within a team environment. Education/Qualification - Bachelor’s or Master’s degree in Engineering and Business, Financial Mathematics, Mathematical Economics, Quantitative Finance, Statistics, or a related field. Level of experience - More than 4 years of experience in relevant roles, preferably in a public accounting firm or a large corporation Preferred - More than 3 years of assurance experience in internal controls and/or business process testing. Experience in technology risk (e.g., IT General Controls, information security). Previous experience in shared service delivery centers. Certifications such as CIA, CISA, or ITIL are preferred. CPA or equivalent certification Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, French Language, Service Desk Voice Support Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide multilingual support including French Language expertise. - Deliver exceptional Service Desk Voice Support. - Maintain client satisfaction through effective communication. - Troubleshoot and resolve technical issues promptly. - Collaborate with cross-functional teams to enhance system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, French Language, Service Desk Voice Support. - Strong understanding of IT service management principles. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Bachelors degree B2 level certification in German Language Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be German Language proficient with minimum B2 level certification. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions accurately. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: - Should be German Language proficient with minimum B2 level certification. - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework. - Experience in incident management and problem resolution. - Good To Have Skills: Knowledge of IT service management tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelors degree B2 level certification in German Language is required. Bachelors degree B2 level certification in German Language Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, French Language Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient and effective service desk support to clients. - Troubleshoot and resolve technical issues reported by clients. - Document all support activities and solutions for future reference. - Collaborate with team members to enhance service desk processes. - Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong problem-solving skills in service desk operations. - Excellent communication and interpersonal abilities. - Knowledge of ITIL framework and service desk best practices. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

POSITION PURPOSE The Service Delivery Manager (SDM) is accountable for ensuring the consistent and high-quality delivery of IT services and support across IDP’s production environments, working in close collaboration with the Service Desk, infrastructure, application support teams, CRM teams, and third-party vendors. The SDM is also responsible for driving operational excellence, automation, AI-driven support, continual service improvement (CSI), and enhancing customer satisfaction. Service Management & Customer Satisfaction Responsibility Measure Serve as the single point of accountability for end-to-end service delivery and performance. Customer Satisfaction Score (CSAT) Ensure services align with business expectations and SLAs/OLAs are consistently met. % SLA Compliance Lead monthly and quarterly service reviews. Number of Improvement Actions Identified & Tracked Major Incident Management (MIM) Responsibility Measure Act as the Major Incident Manager for Severity 1/critical incidents. Mean Time to Resolve (MTTR) for Sev 1 Incidents Conduct After Action Reviews (AARs) within 48 hours. % AARs Completed on Time Drive root cause analysis. % of RCAs Implemented Operations Oversight & Vendor Management Responsibility Measure Collaborate with vendors for efficient service delivery. Vendor SLA Adherence Monitor infrastructure health. System Uptime % Track vendor performance. Quarterly Vendor Scorecard Rating Data-Driven Insights, Reporting & Automation Responsibility Measure Monitor and report on SLAs, KPIs, and incident trends. Accuracy & Timeliness of Reports Use Now Assist/AI tools for proactive management. % Reduction in Manual Effort via Automation Present insights to influence strategic decisions. Number of Strategic Changes Implemented Based on Insights CRM & Customer Engagement Systems Responsibility Measure Manage CRM platforms (Salesforce, SAP C4C, MS Dynamics, etc.). CRM System Uptime & Response Times Leverage CRM analytics for service performance. Number of Improvements Initiated via CRM Insights Collaborate with CRM owners for integration stability. CRM Incident Closure Rate Within SLA Continuous Service Improvement Responsibility Measure Lead initiatives for process and service enhancements. % of CSI Actions Completed Promote automation and AI-driven improvements. % Increase in Automated Transactions Implement ITIL best practices. % Audit Compliance to ITIL Standards Change & Release Governance Responsibility Measure Support CAB meetings and change evaluation. % of Changes Without Backout or Failure Ensure business alignment for changes. Business Approval Rate for Changes Project Transitions Responsibility Measure Ensure readiness during new service transition. % of Projects Transitioned Without Major Issues Represent service operations in go-live. Transition Checklist Compliance Rate Team Collaboration & Leadership Responsibility Measure Foster a culture of ownership and responsiveness. Internal Engagement/Feedback Score Mentor staff for key roles. % of Team with Role Readiness Plans Privacy, Security & Compliance Responsibility Measure Align with data privacy/security standards. % Compliance in Security Audits Identify/escalate security risks. Number of Security Incidents Detected Early Experience & Qualifications 10+ years of experience in IT service delivery, production support, or operations. Proven expertise in managing high-severity incidents and leading support operations. Strong experience with ITSM tools (e.g., ServiceNow), CRM platforms (e.g., Salesforce, MS Dynamics, SAP C4C), automation frameworks, and AI/ML-powered tools like Now Assist. Familiarity with cloud platforms (AWS/Azure), DevOps, and modern monitoring tools. ITIL Foundation certification (v3/v4) mandatory; ITIL Intermediate/Expert preferred. LEADERSHIP & BEHAVIORAL COMPETENCIES Demonstrates urgency and accountability in resolving critical issues. Strong interpersonal and communication skills; can influence at senior levels. Collaborative and team-oriented with a focus on stakeholder satisfaction. Analytical thinker with a continuous improvement mindset. Ability to work under pressure, manage priorities, and drive results. Show more Show less

Summary Position Summary CXO – End User Support A person having high aspirations and passion to provide Technology support to accomplish their vision in Deloitte. CXO is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with a wide variety of people in a dynamic, fast-paced environment, which provides services in a professional manner, through email, phone, in person (Walk-in Customers). You need to be a highly motivated team player with the skills and ability to manage ambiguity. Work you’ll do Focus on delivering world class customer service to every customer coming to the ITSWalk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existingprocesses. Install and configure firm-standard images on laptops &desktops. Interface with outside customers and vendors asrequired. Follow the direction of immediate supervisors or managers to implement newtechnology. Provideafter-hoursemergencysupportonarotationalbasisasoutlinedperITSservicelevelagreements. Provides Mobile Device deployment & support; activities include Technology support guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in the organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customerrelationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in ActiveDirectory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities arerequired. The team CXO team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata and Chennai. This team is responsible for accomplishing various Technology support tasks at the ITS walk-up to deliver world class Technology support. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices. Qualifications Required: B. Tech, BE & EngineeringGraduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL –Certification Microsoft MCITP –Certification A / N+ Certification aplus Industry certifications such as Dell or HP aplus Basic knowledge of overall network/systemssecurity Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304703 Show more Show less

Role Overview We are seeking an experienced Tier 3/4 Azure & Microsoft 365 Support Engineer who can work independently to resolve complex customer issues. In this senior role, candidates will serve as a top-tier escalation point for Azure and M365 service incidents, leading technical support cases from initiation through resolution. Candidate will leverage deep expertise in Azure infrastructure (VMs, Storage, Virtual Networks, VPN, ExpressRoute) and Microsoft 365 services to troubleshoot problems, perform thorough Root Cause Analysis (RCA) , and drive issues to closure. The ideal candidate is a self-starter who can take ownership of challenging problems, collaborate with Microsoft Support when necessary, and ensure high customer satisfaction through effective communication and timely solutions. Key Responsibilities Resolve Complex Issues: Troubleshoot and resolve complex technical issues across Microsoft Azure and Microsoft 365 environments, working independently as the final escalation point for customer incidents. Lead Incident Resolution: Lead end-to-end incident resolution efforts, including performing thorough RCA on major issues and implementing/documenting effective solutions and outcomes. Vendor Escalation Management: Create and manage support cases through Microsoft Support as needed, ensuring proper escalation of issues and driving them to timely resolution. Azure Infrastructure Support: Manage and troubleshoot Azure infrastructure components (Azure Virtual Machines, Storage accounts, Virtual Networks, VPN gateways, ExpressRoute connectivity) during customer issue resolution. Microsoft 365 Support: Provide advanced support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, etc.), diagnosing and resolving service-related issues in customer tenants. ITIL Process Adherence: Adhere to ITIL processes (Incident, Change, and Problem Management) to ensure structured and efficient handling of support requests and changes. Documentation: Document all troubleshooting steps, RCA findings, and resolutions in the ticketing system or knowledge base for future reference and team knowledge sharing. Customer Communication: Collaborate with customers and internal teams to provide timely updates and ensure high customer satisfaction throughout the support case lifecycle. On-Call Support: Participate in an on-call rotation to provide after-hours support for critical incidents as needed, demonstrating flexibility and reliability. , Required Qualifications Experience: 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services. Azure Expertise: Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute. Escalation Handling: Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution. Troubleshooting Skills: Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps. Independent Ownership: Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution. ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations. On-Call Availability: Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required. Preferred Qualifications Certification: Microsoft Azure Administrator certification (e.g., AZ-104) or equivalent. Scripting: Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks. Microsoft 365 Expertise: Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc.). Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Position : IT System Administrator Location: Gurugram, India Education Degree: Minimum BS/BE degree in area of CS, EE and related fields. Language skills: Good communications skills in English (both written and spoken) Job Description: IT Administrators work scope includes: Maintain laptop, printers, switches, routers, networking and associated IT equipment in local/remote offices. Maintain ITIL-based service desktop for incidents, service tickets, changes, issues etc. Support international colleagues on computer (Windows and Mac)/server issues and application issues. Daily administration and maintenance of application servers, domain controllers, database, network, virtualization and associated IT infrastructure. Monitor, review and analyze logs/reports of system performance, network performance, data transfer history. Prepare system upgrade plan, information security enhancement plan, etc. Coordinate with vendors for equipment/software/service purchasing, troubleshooting and maintenance. Maintain and evolve all IT related documents. Develop reports for IT systems with IT infrastructure involved. Promote innovative IT technology solution to support business process efficiency. Qualifications/Requirements: 3-5 years working experience as system administrator and IT support in multi-national organizations. Excellent communication skills in English. Can handle daily English communication with foreign colleagues and vendors through mail and phone calls Solid technical writing, presentation skills Ability to Work on US Eastern time and flexible on work timing Responsive and proactive on IT requests Hands-on experience in cloud computing (AWS/Azure), Microsoft 365, Windows/Linux Server administration such as AD, Group Policy, etc. Familiar with on-prem IT infrastructure including firewall, VPN/ZTNA, virtualization, storage, etc. Experience in network/system monitoring, log mgmt., patch mgmt. and troubleshooting complex enterprise level issues and outages, etc. Knowledge of ITIL based process and management, information security, IT compliance frameworks and best practices Experience in implementing Information Security related tools/solutions, including MFA, MDM, DLP, EDR, encryption, etc. is a plus Self-motivated, quick leaner, open-minded on IT related knowledge and willing to adapt changes, strong sense of urgency and problem-solving skills Experience in ISO 27001 ISMS implementation is a plus ITIL Foundation certificate, CCNA/MCSE engineers are preferred About Essex Lake Group LLC With global headquarters in New York, U.S.A. and operations in India, Canada, China and the United Kingdom, Essex Lake Group LLC (“Essex”) delivers transformative profit enhancing solutions, anchored on insights from Big Data, Advanced Analytics and its extensive executive and industry experience. Essex’ customized battle-tested solutions deliver a measurable positive impact within 6 to 18 months. Essex solutions have created substantial profit increases for clients in the areas of revenue growth, cost reduction, consumer and enterprise risk management regulatory compliance. Every Essex solution is customized for the client and the specific problem or opportunity. Essex has proven success and specific experience in the Financial Services, Retail Banking, Telecommunications, Insurance, Healthcare and Media & Entertainment industries, as well as others. Essex delivers visibility in complex businesses to help clients make sound business decisions and its experienced industry experts work with clients through full implementation of its solutions to ensure the organization receives all the benefits from its solutions and methodologies. Further information on the company can be found on its website: www.essexlg.com

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Application (workstations & mobile)- Deployment &Configuration, Management & Support, Collaboration & Coordination, Security & Compliance, Policy Development & Documentation, Training & Awareness, Continuous Improvement. Required Candidate profile Experience with Microsoft Intune (UEM). Application packaging, updates, and lifecycle management. Knowledge of security and compliance Strong troubleshooting & technical support capabilities.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. FS TR- ITC – Tech Risk As Risk consultant, you’ll contribute technically to Risk Consulting client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. The opportunity We’re looking for Seniors Consultants to join the leadership group of our EY-Consulting Technology Risk Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Understanding on Control frameworks such as COSO, internal control principal and related regulations including SOX and J-SOX. Common IT governance and Assurance standards including NIST, COBIT, Risk IT, ITIL and third-party reporting standards as SSAE16. Understanding on independent and risk based operational audits such as Software Development Life Cycle (SDLC), Business Resilience, Cybersecurity audits, Data privacy and data protection audits, Network security audit. Understanding and hands-on experience on data analysis tool such as Tableau, Power Bi, python etc. Conduct performance reviews and contribute to performance feedback for staff. Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, sand decisions we expect from our people. Participate in IT Risk and Assurance engagements. Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress. Help prepare reports and schedules that will be delivered to clients and other parties. Develop and maintain productive working relationships with client personnel. Responsible for managing reporting on assurance findings and ensure control owners take remediation action as required. Identify, lead, and manage the continuous improvement of Internal Controls through implementation of continuous control monitoring and automation. Obtain and review evidence of compliance for adherence to standards. Key domains of compliance controls, including change management, access to system, network and Data, computer operations and system development. Stay current with and promote awareness of applicable regulatory standards, upstream risk, and industry best practices across the enterprise. Skills And Attributes For Success Experience in application controls and Information security experience. Understanding of risk management systems and processes Ability to build relationships with key stakeholders across different levels of seniority. Strong written and verbal communication skills To qualify for the role, you must have. Preferably bachelor’s degree in (Finance/Accounting, Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc./CA Minimum of 3-4 years of experience in internal controls and Internal Audit Enterprise risk services with specific focus on IT and related industry standards IT Risk Assurance framework Control frameworks such as COSO, internal control principles and related regulations including SOX and J-SOX Preferred security skills related to a broad range of operating systems, databases or security tools, e.g., UNIX, Linux, Windows 2000 and NT, firewalls and IDS systems. Familiarity with IT analysis, delivery, and operations methods, including SDLC and CM Familiarity with security and risk standards such as ISO 27001-2, PCI DSS, NIST, ITIL, COBIT Experience of security testing methods and techniques including network, operating and application system configuration review Application controls and security experience: sensitive access and SOD testing controls testing Knowledge of data analysis tools like MS Excel, MS Access, MS SQL Server, ACL, Monarch, etc. Preferred Certifications: CISA What We Look For We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. What Working At EY Offers At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less