Staff Engineer-Site Reliability Engineering, Assurant, GCC-India This job is responsible for basic administration, support, planning, implementation and monitoring of systems and infrastructure across various platforms. This includes the understanding of standard engineering patterns in one domain. Can provide solution expansion of existing infrastructure platforms. This position will be at Hyderabad at our India location. What will be my duties and responsibilities in this job? 40% - With moderate direction has working knowledge of job role demonstrating practical application of technical skills and interpersonal core competencies 30% - Provide technical support and in-depth problem analysis capabilities 20% - Manages several small to medium-scale projects and/or task of various complexities across the enterprise 10% - Serves as an advocate for Enterprise customers In some instances of the job, this grade level can be designated to be 80% Operational Support / 20% Solution Delivery Digital Forensic Capabilities: Initiate forensic investigations into IT systems to identify the cause of failures and breaches. Help recover and analyze data from compromised systems using specialized forensic tools (Azure monitor, Dynatrace, Datadog, etc.) Prepare detailed reports on investigation findings, including methods used and evidence discovered. Stay updated on the latest trends and advancements in digital forensics and cybersecurity. Develop automation to diagnose potential problems and alerts before they occur. Wireshark certification (WCNA Certification) preferred Project Management awareness: Understand the basics of project management skills (i.e. Planning/coordination, communications, problem solving, etc. – no certification required, but nice to have) Scrum practice understanding (No certification required, but nice to have) DevOps engineer capabilities: Automation and scripting with moderate programming capabilities (i.e. python, Visual Studio code, and automation tools like Power Automate, PowerApps, etc.) Monitoring/logging Disaster Recovery/ Resiliency capabilities: Knowledge and some experience with disaster recovery practices/planning Business continuity understanding. Miscellaneous: Excellent communications/collaboration skills Problem solving, Continuous learning, Adaptability. Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company What are the requirements needed for this position? May include skills in the following areas: Infrastructure / Network / Server/ Industry Monitoring and Performance Testing Tools / Service Management Process, working knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall), Intermediate knowledge of Windows, Unix/ Linux Operating Systems, Technology infrastructures in distributed / cloud configurations, broad network IP, relational databases and AD / LDAP directory understanding. Good proficiency in PowerShell, PowerApps, or equivalent scripting languages. 3+ Years of exp in Site Reliability Engineering. What is the Preferred Experience, Skills, and Knowledge needed for this position? Wireshark certification (WCNA Certification) preferred Show more Show less

Skills Required Basic understanding of infrastructure architecture, industry standards and best practices methodology Highly motivated, ability to lead and influence Experience in infrastructure related role, Proven success in projects in large scale projects Strong technical design skills Ability to effectively communicate, coordinate and collaborate successful track record of effective vendor management Knowledge of emerging technologies and vendor landscape, Ability to balance cost against benefits Understanding of business drivers and all stakeholders requirements Understanding of documentation and frameworks Experience in capacity and performance management, understanding of application lifecycle management Hands on experience and expertise with specific infrastructure technologies relevant to organizational needs, including operating systems software, virtualization, automation (on multiple platforms) Creative thinking, innovative approach for solution design, implementation and problem solving. Set and manage stakeholder expectations. Recommend solutions as per RFP requirements or any change order coming from existing clients. Manage vendor relationships from technical matters perspective. Mediate between infrastructure and delivery / development group. Establish and vet key vendors relationships. Assess emerging technologies from key OEMs Guide sales team on price vs performance issues. Experience 8- 15 years of overall experience in the field of IT Infrastructure is essential. Must have at least 3 years experience in designing and implementing products or solutions of any one domain mentioned below: Enterprise Servers & Storage (Cloud computing / Virtualization / Consolidation / Data center / Business Continuity / Backup / Enterprise Servers , Storage and Tape Technologies, Clustering / High availability etc) Enterprise Networking and security ( Routing and Switching protocols, network architecture, connectivity options, network management, remote access, data security, standards and compliance, identity management, log management etc ) Datacenter ( Tier 3 / 3+ DC build including power & cooling) access control and building management system etc) Certifications Any of the industry standard IT Infrastructure related certifications like RHCE/ MCSE / MCTS/ CCNA / CCIE / VCP /CISSP is essential. Also, PMP or ITIL certification will be an advantage. Job Description As part of Solution Architecturing Team (SAT), IT Infrastructure Architect will be responsible for design and delivery of end to end IT Infrastructure solutions for clients from across business will include : Design of IT infrastructure solutions - develop technology strategy with logical and physical designs to meet client requirements, using standard architecture methodologies. Handle multiple infrastructure technologies based on project requirements Preparation of bill of material, technical write-ups for solutions developed Documentation of architecture design to various levels of details Work at CxO level executives to capture of client technical requirements /articulate the solution. Detailed briefing with presentations for larger client audience Work as an individual contributor. Ensure delivery of the infrastructure solutions designed as per scope & project timelines, through right set of internal/external partners. (ref:hirist.tech) Show more Show less

Job Description Job summary: We are seeking a highly experienced DevOps Engineer with a deep focus on AWS and Infrastructure as Code using Terraform . This role requires a self-motivated individual who thrives in a fast-paced, highly technical environment. The ideal candidate is someone who can design, implement, and manage scalable cloud infrastructure while also taking full ownership of projects from start to finish. Key Responsibilities Design, implement, and manage infrastructure in AWS using Terraform Architect and maintain secure, scalable AWS environments including IAM, EC2, RDS, S3, EKS, and VPCs Manage Kubernetes clusters and containerized applications using Docker and EKS Support and maintain serverless applications using AWS Lambda and integrate with other AWS services like S3 Implement CI/CD pipelines and ensure infrastructure reliability and observability Administer Linux systems and create automation scripts using shell scripting Develop and manage database infrastructure, especially PostgreSQL, including schema migrations Troubleshoot and resolve complex infrastructure and networking issues Collaborate with cross-functional teams to deliver secure and robust DevOps solutions Requirements Technical Skills 2 years of experience in DevOps engineering and AWS Expert-level proficiency in Terraform and infrastructure as code best practices Deep understanding of the AWS ecosystem: IAM roles and permissions Network design and security EC2, RDS, S3, and EKS Strong hands-on experience with Docker and Kubernetes Experience building and managing serverless architectures (Lambda, API Gateway, S3) Proficiency with Linux, shell scripting, and common DevOps tools Familiarity with HTTP(S), DNS, web server configuration, and caching mechanisms Solid experience with PostgreSQL and data migration strategies Soft Skills Strong verbal and written communication skills across technical and non-technical stakeholders Demonstrated ability to take ownership and drive initiatives independently Proactive, self-directed, and highly organized Effective problem-solving skills and a detail-oriented mindset Preferred Qualifications Bachelor’s degree in Computer Science, Information Security, or a related field, or equivalent practical experience. AWS certifications (e.g., AWS Certified DevOps Engineer, Solutions Architect) Experience with monitoring and logging tools (e.g., CloudWatch, Prometheus, Grafana) Familiarity with Agile/Scrum methodologies Certifications or experience with ITIL or ISO 20000 frameworks are advantageous. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#68B54C;border-color:#68B54C;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

Join us as a DevOps Engineer at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a DevOps Engineer you should have experience with: Should have worked on Prod/Non-Prod Application Support having deep understanding of Linux servers. Good Knowledge on Release, Deployment and Change management process (ITIL). Proficient in UNIX Shell scripting and common commands, Scheduling tools such as TWS, scripting (Shell, Python, etc). Exposure in application deployments, application issue debugging. Certificate Management SSL cert. renewal / CSR generation and it's import. Exposure to DevOps tools such as Jenkins, Git, Jira. Some Other Highly Valued Skills May Include Working expertise in automation of setting up CI-CD pipeline Exposure to AWS Services including S3, Lambda, StepFunction, ServiceCatalog, CloudFormation Experience in setting up automation for BAU task. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Show more Show less

Desired Skills and Experience * 7–10 years of experience managing complex IT application and infrastructure projects Strong command of Agile methodologies and principles is a must Strong communication, organizational, and collaboration skills Ability to manage multiple priorities in a dynamic, fast-paced environment Associates degree minimum Plusses ITIL certification is a plus (but not required) Scrum Master certification is a plus (but not required) PMI-ACP or PMP certification is a plus (but not required) Day-to-Day * We are currently seeking an Information Technology Senior Project Manager to support worldwide business application and IT infrastructure projects. You will be the IT Project Manager on multiple key projects. Here are some example IT Projects: Implementing a new business application such as Workday or Atlassian Jira Software; Upgrading an existing platform to the latest release such as ServiceNow or Palo Alto Networks; Opening a new data center or a data center move to a new data center facility. As the IT Project Manager you will be responsible to schedule and lead all weekly project meetings with the core project team as well as a monthly key stakeholder update. You will complete and maintain all project management documentation including a project charter, project plan, responsibility matrix, project timeline with key project milestones. You will leverage Microsoft Azure DevOps (ADO) as the primary project management system, Microsoft Team as your primary communications platform and Microsoft SharePoint as your document repository. Show more Show less

Deadline for sending application: 12/06/2025 at 12.00 noon (CET). WE ARE The European External Action Service (EEAS) supports the High Representative in the exercise of her mandate to conduct and implement an effective and coherent Union’s Common Foreign and Security Policy (CFSP), to represent the EU and to chair the Foreign Affairs Council. It also supports the High Representative in her capacity as Vice-President of the Commission with regard to her responsibilities within the Commission in the external relations field, including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with the EU Member States, the General Secretariat of the Council, the services of the Commission and the Secretariat General of the European Parliament. The Budget Division (RM.BHR.1) is responsible for the establishment and management of the overall budgetary resources of the EEAS (headquarters and delegations) and the management of posts and organisation charts both in HQ and delegations. It is also responsible for the supervision of accounting quality related to the annual accounts of the EEAS. Furthermore it manages the budget of the EEAS for missions, expert travel expenses and delegations representation expenditure. WE PROPOSE The position of financial assistant contract agent FGIII as per article 3b of the Conditions of Employment of Other Servants of the European Union (hereafter, the “CEOS”)[1]. PLACE and DATE OF EMPLOYMENT ‎EEAS Headquarters, Brussels, Belgium Post available: immediately LEGAL BASIS The vacancy is to be filled in accordance with the conditions stipulated under the CEOS, in particular Article 82 thereof. In case of recruitment, the successful candidate will be offered a contract agent position (Function Group III), on the basis of a contract with an initial duration of one year that may be renewed up to a duration to be determined, in accordance with the relevant provisions of the CEOS and subject to budgetary availabilities, and in any case not exceeding six years in total[2]. The duration of the contract is also subject to the maximum duration of engagement by the EEAS allowed under successive limited duration contracts of different types[3]. WE LOOK FOR First Line Support, Training, and Communication Specialist for SUMMA Project with the following responsibilities: Provide first line support by managing and coordinating incoming user requests related to the SUMMA and ABAC systems, ensuring timely and effective resolution. Participate in training initiatives for users, improving proficiency and understanding of the SUMMA and the transition from ABAC to SUMMA. Develop, implement, and contribute to communication plans to ensure structured and consistent messaging across user communities. Facilitate real-time issue resolution and enhance collaboration through available platforms and communication channels. Provide where possible technical support, conducting root cause analysis and addressing complex user issues. Participate and contribute to cross-functional meetings to resolve ongoing issues and promote knowledge sharing. Generate bug reports, improvement suggestions, and maintain updated documentation for user communities. Eligibility criteria [4] Further to the conditions set out in Article 82 of the CEOS, candidates must: have passed a valid EPSO CAST in a valid function group for this post, or be registered in the EPSO Permanent CAST in a valid function group for this post (https://epso.europa.eu/en/job-opportunities/open-for-application). In the latter case, while the registration will make the candidate eligible for the selection procedure, the recruitment of a candidate on this vacant post will be subject to his/her successfully passing the CAST exam; have a level of post-secondary education attested by a diploma or a level of secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of three year; have the capacity to work in the languages of the CFSP and external relations (English and French) necessary for the performance of their duties; be a national of one of the Member States of the European Union and enjoy full rights as a citizen. Selection criteria Candidates Should have the ability to maintain diplomatic relations and to ensure representation and communication in a complex, multicultural environment; have the capacity to create constructive working relations in the field of external relations with national authorities, international organisations and EU Member States; have strong drafting and analytical skills combined with sound judgement; have knowledge of external relations, internal policies and functioning of the Union; have excellent communication skills and the ability to establish and maintain a network of contacts both within and outside the EEAS; have the ability to communicate clearly on complex issues and the capacity to perform with accuracy and in a flexible manner a diversity of tasks in a complex institutional environment; have strong service attitude; be a flexible team player. Furthermore experience of working in a team in multi-disciplinary and multi-cultural environment; experience in working with or within other EU institutions; Experience in Technical Support: Demonstrated experience in providing first line and second-level technical support, particularly with systems like SUMMA and ABAC. Testing and Issue Management Skills: Ability to participate in functional testing efforts, manage bug tracking, and contribute to the resolution of complex technical issues. Communication and Training Abilities: Strong skills in supporting communication plans and contributing to training initiatives for staff and users. Multilingual Proficiency: Ability to communicate effectively in English, French, Italian, and Spanish, supporting diverse user groups. Technical Expertise: Familiarity with systems such as SAP, ITIL-based service management practices, and other relevant technical tools. Problem-Solving and Analytical Skills: Capable of conducting root cause analysis and generating improvement suggestions to enhance system functionality. Independent and Autonomous Work Style: Ability to work autonomously and independently while contributing effectively as a team member. Documentation Skills: Ability to generate detailed documentation, including bug reports and communication updates, to support user communities. Language Skills: Proficiency in English is mandatory, with French and Spanish considered an asset for supporting diverse linguistic groups. will be considered as strong assets. CONDITIONS OF RECRUITMENT AND EMPLOYMENT CONFLICT OF INTEREST AND SECURITY RISKS As a matter of policy, applications by individuals who have dual nationality of which one of a non-EU country, will be considered on a case-by-case basis taking account in particular of the functions attributed to the vacant post. The EEAS also examines if there could be a conflict of interest or security risks. In this context, candidates shall fill in with their application a declaration of potential conflict of interest (see attached) MEDICAL CLEARANCE The signature of the contract will be subject to prior favourable opinion of the Medical Service. PERSONNEL SECURITY CLEARANCE (PSC) This post is currently not identified as a post which requires Personnel Security Clearance (hereafter, the “PSC”) to access EU classified information (EUCI) in accordance with point 7 of Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS[5] and as implemented by Decision ADMIN(2019) 7 on Security Clearance Requirements and Procedures for the EEAS of 08 March 2019 and its implementing decisions. Nonetheless, candidates are informed that the list of posts requiring a PSC in the EEAS Headquarters is subject to regular review and that the current post might be identified in the future as a post which requires PSC. If required after the taking of duty, the selected candidate will need to be in a position to obtain a valid PSC issued by the competent authority of their Member State in accordance with national laws and regulations. In case of failure to obtain or renew the required PSC, the AACC may take the appropriate measures in accordance with Article 3(3) of the Decision ADMIN(2019) 7 on Security Clearance Requirements and Procedures for the EEAS of 08 March 2019. Description of the EU classified information levels is available under Article 2 of Annex A of the Decision ADMIN(2023) 18 on the security rules of the EEAS. EQUAL OPPORTUNITIES The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service, which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential. Candidates with disabilities are invited to contact CONTRACTAGENTS-HQ@eeas.europa.eu in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1(d)(4) of the Staff Regulations. APPLICATION AND SELECTION PROCEDURE [6] Please send your CV and cover letter (with your EPSO CAST number), in English or French, and the attached declaration of potential conflict of interest via email, with reference to the Vacancy Number in the Subject field, to: RM-BHR-1@eeas.europa.eu Deadline for sending application: 12/06/2025 at 12.00 noon (CET) . Candidates shall draft their CV using the Europass CV, which can be found at the following internet address: http://europass.cedefop.europa.eu/en/documents/curriculum-vitae. Late applications will not be accepted . The selection panel will make a pre-selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only shortlisted candidates will be informed about the outcome of the pre-selection phase. The candidates who have been preselected will be invited for an interview by a selection panel. The selection panel may decide, subsequent to the interview, to organise written tests, either for all pre-selected candidates or to the best ranked ones. The content of such written tests will be defined by the selection panel and may include, but not be limited to, multiple choice questions, open questions and/or topics for a short essay. Pre-selected candidates without a valid CAST shall be invited to sit the CAST exam before or after the interview stage (in accordance with the eligibility criteria set out above). The panel will then recommend a shortlist of candidates for a final decision by the Authority Authorised to Conclude Contracts of Employment (hereafter, the “AACC”). The AACC may decide to interview the candidates on the final shortlist before taking this decision. It is recalled that the selection procedure may be terminated at any stage in the interest of the service. In the interest of the service, after identifying the candidate that best fits the requirements of the post as set out in the vacancy notice, the AACC may also establish a reserve list of candidates. These candidates shall be informed that the reserve list shall remain valid for a period of one year from when it is established and that it may be used to fill the same post or an equivalent post in the EEAS with the same job profile. [1] Staff Regulations of Officials of the European Union (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). [2] Article 8 of the Commission Decision C(2017) 6760 of 16.10.2017 on the general provisions for implementing Article 79(2) of the Conditions of Employment of Other Servants of the European Union, governing the conditions of employment of contract staff employed by the Commission under the terms of Articles 3a and 3b thereof. [3] Decision ADMIN(2023) 24 on the maximum duration of engagement by the European External Action Service of non-permanent staff under successive limited duration contracts of different types, and on the minimum lapse of time between successive contracts under Article 2(e) of the CEOS. [4] All the eligibility criteria must be met on the closing date for applications to this post. [5] OJ C 263, 26 July 2023, p.16. [6] Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by ADMIN(2019)8 Decision of the High Representative of the Union for Foreign Affairs and Security Policy. The privacy statement is available on the Europa website: (https://www.eeas.europa.eu/eeas/eeas-privacy-statement-data-protection-notice-purpose-processing-personal-data-related-public_en) and on the EEAS Intranet:(https://intranet.eeas.europa.eu/page/eeas-work/data-protection/privacy-statements-dp-notices). Show more Show less

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance Management Minimum 18 Year(s) Of Experience Is Required Educational Qualification : Minimum BE BTech from a reputed university Summary: As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Infrastructure Delivery Director Roles & Responsibilities: - Primary contact for infrastructure design, deployment, and operations - Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools) - Take full accountability of delivering agreed service levels related to infrastructure domain - Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client - Define and develop operating procedures for seamless operations of the project - Manage transitioning of projects from deployment to operations - Analyze and provide reports on service delivery performance to client’s leadership and Accenture’s leadership - Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components - Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the client’s landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security. - Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients. - Introduce innovative solutions such as automation to increase productivity and improve service delivery quality - Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape - Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution - Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: - Must have: - Master level in IT Infrastructure Service Delivery Management - ITIL Expert or Master Level - Strong Leadership skills - Strong Communication skills - Project Financial Management - Problem solving - Ability to drive discussions and ideas with client’s senior leadership forums - Good to have - Architecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information: - Total IT experience of minimum 20 years; and - Minimum 12 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office. - A Minimum BE BTech from a reputed university is required. Minimum BE BTech from a reputed university Show more Show less

Join us as a DevOps Engineer at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a DevOps Engineer you should have experience with: Should have worked on Prod/Non-Prod Application Support having deep understanding of Linux servers. Good Knowledge on Release, Deployment and Change management process (ITIL). Proficient in UNIX Shell scripting and common commands, Scheduling tools such as TWS, scripting (Shell, Python, etc). Exposure in application deployments, application issue debugging. Certificate Management SSL cert. renewal / CSR generation and it's import. Exposure to DevOps tools such as Jenkins, Git, Jira. Some Other Highly Valued Skills May Include Working expertise in automation of setting up CI-CD pipeline Exposure to AWS Services including S3, Lambda, StepFunction, ServiceCatalog, CloudFormation Experience in setting up automation for BAU task. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Job Summary The Service Delivery Manager – Infrastructure is accountable for the efficient and effective delivery of infrastructure services focused on Windows Server (Wintel) and VMware platforms. This role ensures system availability, performance, and resilience while offering strategic and technical leadership. The manager will oversee both internal operations and external service providers to uphold high-quality service delivery, support incident and problem management, and drive continuous improvement initiatives. Key Responsibilities Lead the delivery of infrastructure services for Windows Server and VMware environments. Ensure uptime, performance, security, and scalability of server infrastructure. Manage day-to-day operations and SLAs across internal teams and external vendors. Coordinate with application, network, and security teams for seamless IT service delivery. Act as an escalation point for high-impact infrastructure issues. Oversee incident, problem, and change management processes. Ensure compliance with IT policies, standards, and regulatory requirements. Develop and maintain documentation for infrastructure services and processes. Track KPIs and service metrics; generate regular service delivery reports. Contribute to budget planning, capacity management, and vendor evaluation. Lead or support migration and upgrade projects, including cloud integrations (Azure/AWS). Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 10 years of overall IT experience, with a focus on Wintel and VMware platforms. At least 3 years in a service delivery or infrastructure operations management role. Hands-on experience with: – Windows Server 2016/2019/2022 – VMware vSphere, ESXi, vCenter – Active Directory, DNS, DHCP – System Center Suite (SCCM, SCOM) Familiarity with backup, disaster recovery, patching, and automation tools. Experience with cloud platforms (Azure and/or AWS) is an added advantage. Proven team leadership and stakeholder management experience. Strong problem-solving, decision-making, and communication skills. Ability to handle multiple priorities in a fast-paced environment. ITIL certification is a plus. Show more Show less

Join us as a Oracle Associate Service Engineer II at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with Oracle DBA, PostgreSQL or MS-SQL, SRE ,ESAAS, DevOps, Kubernetes, CI/CD tools as well as job-specific skillsets. To be successful as a Oracle Associate Service Engineer II, you should have experience with: Basic/ Essential Qualifications Experience as a Senior Level Database Administrator, with a focus on Oracle and similar database technologies such as PostgreSQL or MS-SQL Proven track record of implementing and leading SRE practices across large organizations or complex teams Expert-level knowledge of telemetry, monitoring, and platform observability tooling (e.g., ESAAS, Grafana, Prometheus,) with experience in customizing and scaling these solutions Experience in implementing modern DevOps and SRE practices in enterprise environments Proven expertise in SQL query optimization and database performance tuning at scale Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, Containers and Kubernetes (OpenShift), database CI/CD tools and their implementation Recognized as a Oracle subject matter expert, serving as the technical escalation for complex database issues Proven experience in executing database migration strategies at enterprise-scale Exceptional collaboration skills with executives and cross-functional teams Extensive experience working with large, distributed, high-performance, high-availability databases with 24/7 uptime Expert knowledge of database administration on Oracle Expert in multiple versions of Oracle – 11g, 12c, 19c Expert knowledge of RMAN, Dataguard, Database Performance Tuning, OEM, plus third-party products such as Imperva Understand and meet the scale, capacity, security, performance attributes, and requirements of the service and technology stack Responsible for debugging the code in case any bug is reported in the Oracle product and fixing the infrastructure/database related issues Hands-on as DevOps on Ansible, Python, PL SQL coding Focus on resilience, scaling, reliability, uptime, and robustness Strong technical skills in areas such as Oracle system administration, networking, cloud infrastructure, automation, and monitoring tools Expert knowledge of Real Application Cluster with Maximum Availability setup Must exhibit SME expertise in solving database contention, Performance Tuning problems (Slow sql response, slow database responce etc) Database, RAC, OEM, OID installation, configuration and integration Database Upgrade, Migration with ZDLR and Patching Expertize in Goldengate configuration, troubleshooting Database Security policies, fine grained auditing Must have extensive experience as Production support Oracle Database Administrator - strong experience in handling large, high volume and high criticality environments Demonstrate extensive expertise in performance tuning including both query and database optimization Knowledge of the ITIL framework, vocabulary and best practices Excellent spoken and written English communication skills Desirable Skillsets/ Good To Have Working experience in a financial environment Cloud experience (AWS, Azure, GCP) Oracle Certified Performance Tuning Expert – Oracle 19c, 12c or 11g Oracle Certified Maximum Availability Expert – Oracle 19c, 12c or 11g Experience of working in a highly regulated environment and the associated processes and tools Expert in system configuration management tools such as Chef, Ansible for database server configurations. Expert expertise with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks AWS Certified Database – Specialty certification is a plus. This role will be based out of Pune. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Proactively identify and resolve technical issues within critical business systems. - Collaborate with cross-functional teams to troubleshoot and address system malfunctions. - Develop and implement solutions to enhance system performance and reliability. - Provide technical support and guidance to end-users on system functionalities. - Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR). - Strong understanding of system architecture and database management. - Experience in diagnosing and resolving software and hardware issues. - Knowledge of ITIL framework and incident management processes. - Hands-on experience with system monitoring and diagnostic tools. Additional Information: - The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR). - work from office is mandatory for all working days - This position is based at our Chennai office. - A 15 years full time education is required. Show more Show less

Technical Support/Service Desk Min. 1 year of experience in International Technical Support (Voice) Any Graduate WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 4 LPA Notice- Immediate Contact - HR Riyanshi-9521017693 HR Mahak-8529625871

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance Management Minimum 18 Year(s) Of Experience Is Required Educational Qualification : Minimum BE BTech from a reputed university Summary: As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Infrastructure Delivery Director Roles & Responsibilities: - Primary contact for infrastructure design, deployment, and operations - Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools) - Take full accountability of delivering agreed service levels related to infrastructure domain - Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client - Define and develop operating procedures for seamless operations of the project - Manage transitioning of projects from deployment to operations - Analyze and provide reports on service delivery performance to client’s leadership and Accenture’s leadership - Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components - Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the client’s landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security. - Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients. - Introduce innovative solutions such as automation to increase productivity and improve service delivery quality - Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape - Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution - Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: - Must have: - Master level in IT Infrastructure Service Delivery Management - ITIL Expert or Master Level - Strong Leadership skills - Strong Communication skills - Project Financial Management - Problem solving - Ability to drive discussions and ideas with client’s senior leadership forums - Good to have - Architecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information: - Total IT experience of minimum 20 years; and - Minimum 12 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office. - A Minimum BE BTech from a reputed university is required. Show more Show less

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance Management Minimum 12 Year(s) Of Experience Is Required Educational Qualification : Minimum BE BTech from a reputed university Summary: As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Infrastructure Delivery Lead Roles & Responsibilities: - Primary contact for infrastructure design, deployment, and operations - Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools) - Take full accountability of delivering agreed service levels related to infrastructure domain - Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client - Define and develop operating procedures for seamless operations of the project - Manage transitioning of projects from deployment to operations - Analyze and provide reports on service delivery performance to client’s leadership and Accenture’s leadership - Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components - Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the client’s landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security. - Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients. - Introduce innovative solutions such as automation to increase productivity and improve service delivery quality - Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape - Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution - Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: - Must have: - IT Infrastructure Service Delivery Management - ITIL Expert or Master Level - Strong Communication skills - Problem solving - Ability to drive discussions and ideas with client’s senior leadership forums - Good to have - Architecture and Design skills for infrastructure solution in cloud and on-premises such a- virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information: - Total IT experience of minimum 15 years; and - Minimum 8 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office - A Minimum BE BTech from a reputed university is required Show more Show less

Job Summary We are seeking a strategic and results-driven Product Manager IT Applications to lead the development, implementation, and lifecycle management of internal IT applications. In this role, you will serve as the bridge between business needs and technical execution, ensuring IT solutions align with organizational goals and drive operational efficiency. Key Responsibilities Define and maintain product roadmaps for enterprise IT applications (e.g., ERP, CRM, HRIS, Finance, or other business-critical tools). Collaborate with stakeholders across departments to gather requirements, identify pain points, and propose scalable solutions. Prioritize features and enhancements based on business value, technical feasibility, and resource constraints. Lead cross-functional teams including developers, UX/UI designers, QA, and infrastructure teams through agile delivery cycles. Own the application development to deployment. Ensure system integrations meet security, compliance, and data governance standards. Analyze product performance and user feedback to inform continuous improvement. Manage vendor relationships and third-party tools, including SLAs, licensing, and renewals. Support change management efforts and user training to drive adoption of new features or tools. Qualifications Bachelor's degree in Computer Science 2+ years of experience in product management, application management, or a related IT/business role. Proven experience managing enterprise IT systems (e.g., SAP, Salesforce, JRI, Mobile applications, and AI tools). Strong understanding of software development lifecycle (SDLC), agile methodologies, and product management frameworks. Ability to translate business needs into technical requirements and vice versa. Excellent problem-solving, communication, and stakeholder management skills. Experience with data analysis tools and reporting systems is a plus. Preferred Skills Experience working with cross-functional regional teams. Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud). Knowledge of ITIL or service management practices. Show more Show less

The Consultant – Microsoft 365 Security Support is responsible for deep technical troubleshooting for Microsoft 365 Security technical support, which involves the most technically complex or sensitive customer situations. Individual need to show advanced knowledge of information security services/concepts, email security, data loss prevention, cloud application security, mobile device management, mobile application management, identity services, and endpoint security. Expert technical knowledge of Microsoft Office 365 Security, Microsoft Enterprise Mobility + Security (“EMS”), and Windows Defender ATP are required. The Security SME or Consultant will report to the Security Operations Lead as part of SOC Operations at SoftwareONE office, Chennai/Bangalore/Gurugram in India. The primary function is to own and collaborate with the team in terms of delivering and supporting security solutions based on customer requirements and industry knowledge. The Consultant would carry out the following responsibilities: Design and Deploy M365 and Azure Sentinel Security solutions Perform onboarding or Implementation of security solution for internal and external customers Monitor and measure system resources, and if needed, resolve Issues related to security incidents related to emails, changes and problem tickets; Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution; Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution Troubleshoot security related service issues as they occur and follow up with after action reviews; and Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool Job Requirements Minimum 6+ years of experience working in a Security Operation Centre Experience in monitoring, detecting, supporting, Implementing and delivering security solutions such O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, Defender, CAS Alerts Management, Proof Point Email Security, Email and Web Security, SPAM filtering, etc. Have a good experience in designing and implementing security solutions such as M365 E3 and E5 License Have a good understanding of ticket management and service requests Should have implemented solutions for global customers Have a good understanding of Security Operations and Service Delivery Exposure to ISO 27001, PCI related certification and compliance practices Awareness and expertise of using at least 1 Enterprise Ticketing system Cisco certifications such as CCNA (Preferred) Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500 (Desired Company description SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en Show more Show less

Grow with us About this opportunity: It will be practically impossible for human brains to understand how to run and optimize next generation of wireless networks, i.e., 5G networks with distributed edge compute, that will drive economic and social transformation for all aspects of society. Machine Learning (ML) and other Artificial Intelligence (AI) technologies will be vital for us to handle this opportunity. We are expanding the Ericsson MLOps Engineering Unit with tech savvy developers with right attitude and skillset. MLOps is an iterative process for building, deploying, operationalizing, and observing AI/ML systems. MLOps aim is to manage the end-to-end life cycle of AI/ML models through all the phases, experimentation, development, deployment, model performance monitoring and re-training and, when needed, re-design and re-architecture to keep models operating in optimal conditions in production environments. A MLOps platform provides services and components to assist and guide organizations through this iterative process. MLOps platform components are designed to overcome the challenges to develop and operate AI/ML systems at industrial scale on production environments. Role Summary As a Software Engineer , you will build and deploy MLOps Services and components, enabling AI Use Cases Development and Production deployment with focus on scaling, monitoring and performance, re-using the MLOps Platform. The MLOps Platform unit is designing, engineering, operating, and maintaining cloud native K8s based micro-service Architecture – Service and Components that delivers that aim to deliver end to end MLOps features and functionality e.g. CI/CD, data exploration notebooks (Jupyter), ML model development and deployment, workflow engines, and ML frameworks (i.e. TensorFlow) for easy consumption by Ericsson products and services. The AI MLOps Platform covers infrastructure capacity and tools for all AI/ML project and system needs across different Ericsson Products. The main approach is to integrate/extend existing private and public cloud infrastructures, and to base the toolbox components on open source software. The deployed environments are heterogeneous, so multi-cloud, hybrid-cloud, and WAN networking are also key technology areas. In this role, you are expected to be a very hands-on developer, functioning as an individual contributor, as well as work within a cross functional team that is responsible from study, design, implement, test, deliver and maintain phases of the projects/products. Key Responsibilities Develop/integrate/automate a core AI/ML software environment, in close collaboration with data scientist and product developers Operationalize and extend open source software components, covering the entire ML model life-cycle, including e.g. data transformation, model development, deployment, monitoring, re-training, security. Collaborate with product development teams and partners in Ericsson Businesses to industrialize a platform for machine learning models and solutions as part of Ericsson offerings including providing code, workflows and documents Work with MLOps projects and development teams to identify needs and requirements for AI/ML tools and infrastructure resources. Evaluate and plan capacity of CPU, GPU, memory, storage, and networking resources to balance cost versus desired productivity and performance Develop essential automation scripts and tooling to help quality assurance, maintenance, migration, and cost-control of infrastructure deployments. Manage communication, planning, collaboration and feedback loops with business stakeholders. Model the business problem statement into AI/ML problem. Contribute to IPR creation for Ericsson in AI/ML Lead functional and technical analysis within Ericsson businesses and for strategic customers to understand MI-driven business needs and opportunities Lead studies and creative usage of new and/or existing data sources. Work with Data Architects to leverage existing data models and build new ones as needed. Provide MI Competence build-up in Ericsson Businesses and Customer Serving Units Develop new and apply/extend existing, concepts, methodologies, techniques for cross functional initiatives Key Qualifications Bachelors/Masters in Computer Science, Electrical Engineering or related disciplines from any of the reputed institutes. First Class, preferably with Distinction. Applied experience: 2+ years of experience with infrastructure, platforms, networking, and software systems; and an overall industry experience of about 4+ years. Strong software engineering experience with one or more of Golang, Java, Scala, Python, JavaScript, using container-based development practices Experience with data analytics and AI/ML systems, for example, Spark, Jupyter, Tensorflow Experience with large scale systems, for example reliability/HA, deployment, operations, testing, and trouble-shooting. Experience with delivering software products, for example release management, documentation Experience with usage/integration of public cloud services, for example, identity and access management, key management, storage systems, CPU/GPU, private/virtual networking, and Kubernetes services. Experience with modern distributed systems and tooling, for example, Prometheus, Terraform, Kubernetes, Helm, Vault, CI/CD systems. Experience with WAN networking solutions, redundancy/fail-over, QoS, and VPN technologies. Experience with Infrastructure-as-code and SRE ways-of-working Strong system administration skills, Linux and Windows Awareness of ITIL/ITSM methodologies for operations and service delivery Soft Skills Good communication skills in written and spoken English Great Team worker and collaborator Creativity and ability to formulate problems and solve them independently Self-driven and ability to work through abstraction Ability to build and nurture internal and external communities Ability to work independently with high energy, enthusiasm and persistence Experience in partnering and collaborative co-creation, i.e., working with complex multiple stakeholder business units, global customers, technology and other ecosystem partners in a multi-culture, global matrix organization with sensitivity and persistence. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Chennai Req ID: 766515 Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent Spanish Language support to clients. - Deliver top-notch Service Desk Voice Support. - Maintain a high level of customer satisfaction. - Troubleshoot and resolve technical issues efficiently. - Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Spanish Language, Service Desk Voice Support. - Strong understanding of IT service management processes. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Familiarity with ticketing systems and remote support tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide Japanese language support to clients. - Deliver service desk voice support efficiently. - Maintain client satisfaction through effective communication. - Troubleshoot technical issues promptly. - Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Experience in incident management and ticketing systems. - Knowledge of ITIL framework for service delivery. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide Japanese language support to clients. - Deliver service desk voice support efficiently. - Maintain client satisfaction through effective communication. - Troubleshoot technical issues promptly. - Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Experience in incident management and ticketing systems. - Knowledge of ITIL framework for service delivery. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Bachelor Degree German Language proficient with B2 level certification Summary: Candidate should be German Language proficient with minimum of B2 level certification As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Candidate should be German Language proficient with minimum of B2 level certification - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient and effective service desk support to clients. - Troubleshoot and resolve technical issues reported by clients. - Document all support activities and solutions for future reference. - Collaborate with team members to enhance service desk processes. - Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: - Candidate should be German Language proficient with minimum of B2 level certification - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service management principles. - Experience in handling service desk voice support. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's Degree is required. German Language proficient with B2 level certification. Bachelor Degree German Language proficient with B2 level certification Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide first-line technical support to clients. - Troubleshoot and resolve technical issues efficiently. - Document all support interactions and solutions. - Collaborate with the team to improve support processes. - Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language. - Strong understanding of IT service management principles. - Experience in using service desk tools and ticketing systems. - Knowledge of ITIL framework and best practices. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent service desk voice support to clients. - Utilize Spanish language skills to assist Spanish-speaking clients. - Maintain a high level of client satisfaction through effective communication. - Troubleshoot and resolve technical issues efficiently. - Document and escalate complex issues to higher-level support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. - Strong understanding of IT service desk operations. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Familiarity with ticketing systems and remote support tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in data, analytics and technology solutions at PwC will assist clients in developing solutions that help build trust, drive improvement, and detect, monitor, and predict risk. Your work will involve using advanced analytics, data wrangling technology, and automation tools to leverage data and focus on establishing the right processes and structures to enable our clients to make efficient and effective decisions based on accurate information that is complete and trustworthy. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Requirements Preferred Knowledge/Skills: Ability to leverage and possess hands-on working knowledge of visualization software such as Tableau, Qlik, and Power BI. Applying knowledge of data analysis and manipulation products like SQL, Alteryx, Python, and Databricks. Engaging in regulation, workforce, financial reporting, and automation. Managing complex internal and external stakeholder relationships. Thriving in a dynamic consulting environment, with a desire to grow within this setting. Managing client engagements and internal projects, including budgets, risks, and quality assurance. Preparing reports and deliverables for clients and other stakeholders. Developing and maintaining internal and external relationships. Identifying and pursuing business opportunities, supporting line management in proposal development, and managing, coaching, and supporting team members. Supporting Engagement Managers with engagement scoping and planning activities. Coaching team members in task completion. Performing advanced data analysis to support test procedures. Collaborating effectively with local and regional teams and clients. Supporting Engagement Managers in drafting client deliverables for review by Engagement Leaders. Managing project economics for engagement teams. Conducting basic review activities and providing coaching to junior team members. Good to Have Advanced knowledge and understanding of financial risk management, operational risk management, and compliance requirements. Proficiency in data analytics tools (e.g., Alteryx, Power BI) and Microsoft suite tools (e.g., Word, Excel, PowerPoint). Experience with major ERPs such as SAP, Oracle, and/or technology security management. Programming skills in SQL, Python, or R. Accounting experience and consulting experience. Knowledge in financial services is preferable. Strong analytical skills with high attention to detail and accuracy. Excellent verbal, written, and interpersonal communication skills. Ability to work both independently and within a team environment. Education/Qualification - Bachelor’s or Master’s degree in Engineering and Business, Financial Mathematics, Mathematical Economics, Quantitative Finance, Statistics, or a related field. Level of experience - More than 4 years of experience in relevant roles, preferably in a public accounting firm or a large corporation Preferred - More than 3 years of assurance experience in internal controls and/or business process testing. Experience in technology risk (e.g., IT General Controls, information security). Previous experience in shared service delivery centers. Certifications such as CIA, CISA, or ITIL are preferred. CPA or equivalent certification Show more Show less

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Quick Joiners and L1 F2F interview (Must) Open to Rotational Shifts Hybrid Available Role & responsibilities - L3 Production Support along with Escalation DevOps Experience - Experience in ITIL, Azure services, Kusto (KQL) or SQL Query - Proficiency in automation tools and scripting languages (e.g., PowerShell ). - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.