Role & responsibilities We are looking for Presales-IMS for Hyderabad location. Interested candidate can apply to rekha.srikumar@locuz.com. Pls find below the JD := Job Description: - Analyze IT Infrastructure Services requirements for customers and design appropriate cost-effective services Model - Solutions/Service Design dealing with all components of an IT Infrastructure, Transition & Transformation (Technology & Services) - Evaluate, recommend, architect and implement Services solutions to enhance the IT Infrastructure Services. - Build solution documents, effort estimates. - Participate and team up with sales, delivery to provide complete solutions to customers. - Responsible to build and propose transformational services to customers, identify triggers, Identify key IT Infrastructure issues which impact the business and make recommendations to customers. - Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company. - Map competition and develop appropriate winning sales strategies, often in conjunction with Field Sales Team. - Assist the sales group with (RFX) requests for quotes, information, bids, proposals and statements of work. - Create, maintain and publish a set of written procedures and best practices for the delivery of pre and post sales services to customers. - Present technical briefings to executives. - Work with Business Development Managers and/or Account Executives and other individuals within the sales group to maximize revenue potential by equipping them with the relevant material (RFP/RFI/RFQ responses, Solutions, etc.) - Support customer acquisition, conversion and retention targets

Company Description Gemba NextGen is a training and consulting company specialized in PMP, Agile, and Quality Management training. Established in 2022 and registered in 2024, we provide corporate-level trainings and certifications in a variety of areas, including Lean Six Sigma, ITIL, and Scrum. Our highly skilled career counselors are dedicated to understanding your career requirements and suggesting the right courses and trainings. Our support team is committed to providing the highest level of customer service. Role Description This is a Part Time Contractual Role based in Noida with 50% Work-From-Home flexibility . The Customer Service Representative will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer queries via phone, email, or chat, resolving customer issues, and maintaining customer records. Salary offered and Shift Timing 10K per month salary, 6 Hours per day of work, Fix Sunday OFF with major Indian festivals Offs (Total 10 Festive Holidays) No work pressure, just need to complete the calls and make logs correctly Qualifications Excellent Spoken English and Hindi is a MUST Excellent communication skills and listening skills Good typing speed, Min 15 Words per minute Making outbound calls / Answering incoming call queries Sending Emails, updating daily call logs in Excel 12th Pass/ Graduate Experience in a similar role is a plus Show more Show less

Job Description JOB DESCRIPTION To attend meetings with potential customers to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Create solutions around services related to Oracle products including cloud technologies. Provide technical solutions in a professional manner and to agreed timeframes Create and confidently deliver technical presentations internally and externally. Make presentations to C-Level executives on Oracle services, key benefits and differentiators Working with the sales team to determine solutions to customers’ problems and supporting the sales team to present proposals to customers. Conduct Sales enablement sessions on Oracle products and services. Work with Product Management to feedback on issues with current services and provide input around new services. Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities Build relationships with customers and proactively seek new sales opportunities by developing new relationships with prospective customers. Able to understand business drivers and risks involved to the customer and to Oracle Sell technical solutions to the customer with professionalism and enthusiasm Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s To structure and produce compelling sales proposals and technical documentation outlining the service differentiation, business benefits to Oracle’s customers Ability to demonstrate solutions related to Oracle products and technologies effectively to audiences of varied technical knowledge. Ability to align solutions with business outcomes within public sector organizations Critical Competencies/Preferred Qualifications: 15+ years of work experience on Oracle technologies. 7+ years of experience as a pre-sales consultant or solution architect. Extensive experience working in an IT services organization with good knowledge of ITIL processes Should be willing to travel within India. Candidate should have strong client facing experience. Good understanding of operational and compliance processes within public sector entities. Skills Requirement Candidate should have extensive experience working with public sector organisations in India as a solution lead or a solution architect/pre-sales consultant within an IT Services company with expertise in public sector Should have in-depth knowledge of Oracle Technologies (Database, WebLogic, Golden Gate, Oracle Identity Management, Exadata) and Oracle Cloud Infrastructure. Experience with Open Source technologies is an added advantage. Experience working on complex solutions related to managed services and good knowledge of ITIL processes Should be able to showcase and discuss a range of Customer solution designs internally within Oracle and externally to customers Experience gathering customer requirements, solution building and the ability to replicate solutions across customers Should be able understand functional and business process issues within Oracle SaaS and/or on-premise applications and communicate with business users Should possess strong relationship building skills Ability to write detailed services scope statement, perform effort estimation and create customer proposals Should be able to present and articulate value proposition of solutions to customer’s IT and Business teams. Ability to work in a fast paced environment and prioritise work accordingly Project Management experience will be an added advantage Responsibilities As a Services Solution Architect you will be responsible as the expert for formulating and leading pre-sales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Solution Architects. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Solution Architects. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall solution. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack. Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud. Do you like to work in edge technologies ? Are you excited to develop professionally ? Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience ? If answer is Yes ? Then we are searching an IT engineer like YOU. What you will be doing: As a Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization. You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system. As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects. You will be working with a globally spread talented teams across technology domains. You will handle critical issues and escalations with utmost customer satisfaction. You should flexible to work in multiple technologies . You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program) . Upskilling is an important aspect of the career which not only help business but also assist in your growth. Opportunity to work in OCI/ Gen2 Cloud What you bring: 12+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration You should be well versed in application Installation/Upgrade/Migration/ Patching & have at least 2 upgrade / migration project experience on latest SIEBEL version Worked in one Unix or Linux platform & Windows. Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster Strong interpersonal, presentation, and communication skills Added bonus if you have: Cloud Admin experience in OCI or other clouds Azure, AWS DEVOPS skills – python, docker, Kubernetes will be added advantage Experience in implementing and configuring CI/CD pipeline for Siebel. Experience in cloud (OCI is plus), Kubernetes and Dockers. Latest Certification in Oracle Cloud Infra & Oracle SIEBEL technologies. Experience to work in Standby basis (24x7) or scheduled out of hour operations. What We offer You: A range of benefits designed to help support your lifestyle and well being A multi-faceted job with a broad spectrum of responsibilities A great work place for YOU to Succeed Desired Competencies: Self-motivated and resourceful, self-education attitude Should be a technical leader who inspires other teammates Work as a team-player and demonstrate own initiative and commitment Should have excellent written and verbal skills in English Experience working with globally distributed team is preferred Demonstrate character, clarity, courage and commitment to high-performance Champion a better, faster and simpler way of doing things Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs Career Level - IC4 Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack. Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud. Do you like to work in edge technologies ? Are you excited to develop professionally ? Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience ? If answer is Yes ? Then we are searching an IT engineer like YOU. Career Level - IC4 Responsibilities RESPONSIBILITIES As a Siebel Developer, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization. You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system. What you bring: Design and Development: Work closely with business analysts to understand business requirements and translate them into technical solutions. Customize and configure Siebel CRM application modules to meet specific business needs. Develop and maintain Siebel scripts, workflows, business services, and business components. Integration: Integrate Siebel CRM with other systems and third-party applications as needed. Create and maintain EAI (Enterprise Application Integration) processes, including web services, RestAPIs, integration objects, and data maps. Performance Optimization: Monitor and troubleshoot Siebel application performance issues. Identify and implement performance enhancements and optimizations. Data Management: Design and maintain data models, including defining data objects and relationships. Perform data migration and data cleansing activities as required. Testing and Quality Assurance: Collaborate with quality assurance testers to ensure the quality and reliability of Siebel CRM solutions. Participate in system testing and user acceptance testing (UAT) efforts. Documentation: Create and maintain technical documentation, including design specifications, configuration documents, and system documentation. Support and Maintenance: Provide ongoing support and maintenance for Siebel CRM applications, including troubleshooting and resolving issues. Perform regular system updates and patches as needed. Continuous integration/Continuous Deployment (CI/CD) Pipeline is a Plus: Experience on configuring CI/CD pipeline including Gather, Design, Build and Deploy CI/CD requirement for Siebel. Exposure to Cloud (OCI) is plus. Qualifications: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience). Proven experience as a Siebel Developer or in a similar CRM development role. Strong knowledge of Siebel CRM IP17+ architecture, configuration, scripting, and customization. Proficiency in Siebel Tools, Siebel eScript, Siebel Workflow, and Siebel EAI (Rest / SOAP). Siebel Order Management experience is a plus. Experience with integration technologies, such as web services and EAI connectors. Familiarity with database concepts and SQL. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration skills. Preferred Qualifications: Siebel certification is a plus. Experience with other CRM systems or Salesforce CRM. Knowledge of industry-specific CRM solutions (e.g., healthcare CRM, financial CRM, etc.). Familiarity with Agile development methodologies. Experience on configuring CI/CD pipeline is a plus including Gather, Design, Build and Deploy CI/CD requirement for Siebel. A Siebel Developer should have a deep understanding of the Siebel CRM platform and be able to adapt to changing business requirements. They should also stay updated with the latest Siebel features and technologies to ensure that the CRM system remains effective and efficient for the organization. What we will offer you A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/ About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

About Locuz: SHI | Locuz we are a security-driven digital transformation company with a global presence, including multiple locations across India. We specialize in integrating AI, cloud, automation, and cybersecurity to solve complex business challenges, from cloud operations to high-performance computing, while ensuring security is at the core of every solution we deliver. Skill Sr. ServiceNow Developer Exp 5+years Location Hyderabad Work Mode Work from Office (Monday to Friday) No Remote / Hybrid Responsibilities Include, but not limited to: · Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations. · Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer. · Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution. · Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform. · The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s. · Assist SHI teams in managing project timelines and customer expectations. · See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM. · Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations. · Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning. · Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. Qualifications Bachelor's Degree or relevant work experience required · Minimum 5 years holding a position configuring and customizing ServiceNow projects · Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) · Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). · Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). · Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Preferred Skills/Qualifications · ServiceNow Implementation Specialist in three or more applications preferred · Additional experience within the IT or Software Asset Management field · A second language (preferably French or Spanish) will be an advantage Certifications Required The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: Mandatory certifications: · ServiceNow System Administrator · ServiceNow Fundamentals · ServiceNow Implementation Methodology Fundamentals · ServiceNow Platform Implementation · ITAM all modules · ITSM all modules through to ITSM Professional · CMDB and Vendor Portfolio Management · ITOM module, focusing on Discovery and cloud management Supplemental certifications: All LISA Training Modules & Exams Unique Requirements · It is expected that this role may require infrequent travel both nationally and internationally (max 10%) Interested candidates mail CV to gopikrishna.silagani@locuz.com Show more Show less

Job Description Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack. Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud. Do you like to work in edge technologies? Are you excited to develop professionally? Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience? If answer is Yes? Then we are searching an IT engineer like YOU. What you will be doing: As a Senior Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization. You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system. As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects. You will be working with a globally spread talented teams across technology domains. You will handle critical issues and escalations with utmost customer satisfaction. You should flexible to work in multiple technologies . You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program). Upskilling is an important aspect of the career which not only help business but also assist in your growth. Opportunity to work in OCI/ Gen2 Cloud What you bring: 15+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration High technical knowledge depth along with leadership and customer management skills as Siebel Architect. Experience to collaborate with business presales opportunities to develop the Siebel business. Experience to work directly with customer for business development. You should be well versed in application Installation/Upgrade/Migration/ Patching & have at least 4 upgrade / migration project experience on latest SIEBEL version. High technical knowledge depth along with leadership and customer management skills. Worked in one Unix or Linux platform & Windows. Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster. Strong interpersonal, presentation, and communication skills Added bonus if you have: Experience on CI/CD DEVOPS skills – python, docker, Kubernetes will be added advantage Cloud Admin experience in OCI or other clouds Azure, AWS Latest Certification in Oracle Cloud Infra & Oracle SIEBEL technologies. Experience to work in Standby basis (24x7) or scheduled out of hours operations. What We offer You: A range of benefits designed to help support your lifestyle and wellbeing A multi-faceted job with a broad spectrum of responsibilities A great workplace for YOU to Succeed Desired Competencies: Self-motivated and resourceful, self-education attitude Should be a technical leader who inspires other teammates. Work as a team-player and demonstrate own initiative and commitment Should have excellent written and verbal skills in English Experience working with globally distributed team is preferred Demonstrate character, clarity, courage and commitment to high-performance Champion a better, faster and simpler way of doing things Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs Career Level - IC4 Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Mandatorily good technical skills in Oracle Database and good to have experience in one of the Oracle Applications such as Fusion Applications, EBS, PSFT, etc. Knowledge and experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Good Understanding of Artificial Intelligence and its application. Understanding of Technical architecture, operating systems, and networks. Should have strong customer-facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Excellent team player, willing to learn new technologies & and problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with postgraduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP./ Azure Cloud Certification Your Qualifications: The candidate should have 15+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to his/her customers is a must. The role will be based in Bangalore/Hyderabad Responsibilities Displayed In The Job Posting Leading contributor individually and as a team member, providing direction and mentoring to others. Display authority, confidence, and a significant understanding of customer's business strategies and industry trends. Develop and manage Oracle Support relationship with a designated large account(s). Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction. Develop significant high-level customer contacts and relationships. Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal. Identifies and submits Delivery Leads for new opportunities, and works collaboratively with Sales, the Customer Support Manager, and the customers to determine their needs and identify appropriate solutions. Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Executes Project and Contract Management- contract cost, resources, scheduling, scope, and risk management. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Lead initiatives for organizational process and tool development and improvement. Contribute to the organization at a regional level to drive regional and global strategy execution. Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. Often takes a project lead role. Work is non-routine and very complex, involving the application of advanced technical/business skills in an area of specialization. Diversity and Inclusion: An Oracle career can span industries, roles, Countries, and cultures, allowing you to flourish in new roles and innovate while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Career Level - IC4 Responsibilities Governance Account Management Escalation Management Business Value Generation Lead Generation About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Location: Vikhroli Experience: 6+ Years Notice Period: Immediate up to 60 days Mandatory Key skills: SAP FICO Consultant, SAP S4/HANA, Accounting (accounts payable, receivable, tax, and treasury systems). We are seeking an accomplished SAP FICO Consultant (Service Manager Finance) to oversee the full lifecycle of finance-related IT service delivery. This role will lead the operational and strategic management of complex SAP environments, including SAP FICO and S/4HANA, while driving seamless global operations and integration across key financial platforms such as accounts payable, receivable, tax, and treasury systems. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related engineering discipline. Minimum of 6 years in IT service delivery, with at least 2–5 years of hands-on experience in SAP Finance (FICO) and S/4HANA. Demonstrated expertise in managing global IT operations and integrating SAP with third-party financial systems (accounts receivable/payable, etc.). Solid understanding of ITSM/ITIL frameworks; certifications such as ITIL, COBIT, or DevOps are advantageous. Awareness of compliance, data security, and governance practices in financial IT ecosystems. Strong capabilities in vendor coordination, stakeholder engagement, and cross-functional collaboration. Key Responsibilities: Ensure seamless day-to-day operations of finance IT services through effective monitoring, timely issue resolution, and performance management. Oversee service delivery and system integration of SAP FICO and S/4HANA with modules related to tax compliance, treasury, and vendor invoice management. Lead ongoing service enhancement initiatives to improve quality, compliance, automation, and scalability. Manage incident, change, and request processes to minimize disruptions and maintain continuity across finance operations. Collaborate with global business teams and internal stakeholders to align IT services with evolving financial process requirements. Track and report on SLAs, OLAs, KPIs, and operational metrics while proactively identifying and addressing risks or service gaps. Serve as a subject matter expert in SAP finance operations and ensure adherence to governance and documentation best practices. Maintain updated service documentation, including SOPs, knowledge bases, and support resources to enable operational efficiency. Support budget planning, cost control, and procurement activities related to finance IT services. Facilitate smooth onboarding of new services by coordinating with solution design teams and ensuring readiness for operational integration. Key Competencies: Deep functional knowledge of SAP finance modules and integration landscapes. Excellent leadership, interpersonal, and communication skills. Strong analytical and problem-solving mindset, with a proactive approach to risk mitigation. Experience in managing service budgets, performance reporting, and cost optimization. Ability to work effectively under pressure in a global, fast-paced enterprise environment Job Types: Full-time, Permanent Pay: ₹1,500,000.00 - ₹3,000,000.00 per year Schedule: Day shift Monday to Friday Ability to commute/relocate: Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Notice Period? What is your Expected CTC? What is your Current CTC? Education: Bachelor's (Required) Experience: SAP Finance & Controlling: 3 years (Required) SAP S/4HANA: 3 years (Required) Accounts payable: 1 year (Required) Location: Vikhroli, Mumbai, Maharashtra (Required) Work Location: In person

Job Description .FLEXCUBE Product Knowledge , J2EE Based Technologies and Oracle database experience Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices. Knowledge of Java Script, HTML Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Unix Shell scripting Knowledge of DEVOPS, Microservices, Docker, Kubernetes is an advantage Exposure to Application servers WebLogic, Tomcat, JBOSS.. Exposure to middleware concepts – JMS, MQ, OSB Exposure to Security concepts – PKI, SSO, SAML Good Knowledge of Config, Design & Dev. Good understanding of container deployment and cloud technology Sound knowledge on SDLC - Waterfall and Agile Models Experience in Design / Code reviews Experience in Managed Services, Post Implementation Services, exposure to Production Application Management and ITIL / ITSM / DEVOPS / CI/CD areas. Exposure to working on Mission critical systems and having SLA's, performance KPI's as well as RTO / RTO as well as the Regulatory and security and Data hosting, access, confidentiality, non-repudiation as well as Data Residency as well as PDPR / GDPR and other such governance rules as outlined by Govt, Central Bank Regulator compliance needs. Prior team lead or manager experience. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and standard processes. Knowledge of competitive & partner products, technology and solutions. Ability to travel as needed. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Career Level - IC4 Responsibilities Exercises judgment and intuition for business in selecting methods and techniques to design non-routine and complex business solutions applying Oracle products and technology to meet customer needs. Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Supplies to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Anticipates project risks and suggest risk mitigation to project manager. Resolves complex customer issues by recommending solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products. Software Development & Delivery Product Implementation & Support. Should be able to work independently Alignment to Oracle internal processes Working closely with other developers, designers, business and systems analysts Working with coatomer and partners for delivery of Oracle Work. Ability to lead managed services Project or Production Support for FLEXCUBE Experience in client co-ordination and team management that includes working as SPC at client location Prior experience in Consulting & Product Support in Retail/corporate Banking space Experience in FLEXCUBE Support and managing team. Experience in tracking Production incidents and provide response as per the Severity. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack. Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud. Do you like to work in edge technologies? Are you excited to develop professionally? Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience? If answer is Yes? Then we are searching an IT engineer like YOU. What you will be doing: As a Senior Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization. You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system. As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects. You will be working with a globally spread talented teams across technology domains. You will handle critical issues and escalations with utmost customer satisfaction. You should flexible to work in multiple technologies . You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program). Upskilling is an important aspect of the career which not only help business but also assist in your growth. Opportunity to work in OCI/ Gen2 Cloud What you bring: 15+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration High technical knowledge depth along with leadership and customer management skills as Siebel Architect. Experience to collaborate with business presales opportunities to develop the Siebel business. Experience to work directly with customer for business development. You should be well versed in application Installation/Upgrade/Migration/ Patching & have at least 4 upgrade / migration project experience on latest SIEBEL version. High technical knowledge depth along with leadership and customer management skills. Worked in one Unix or Linux platform & Windows. Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster. Strong interpersonal, presentation, and communication skills Added bonus if you have: Experience on CI/CD DEVOPS skills – python, docker, Kubernetes will be added advantage Cloud Admin experience in OCI or other clouds Azure, AWS Latest Certification in Oracle Cloud Infra & Oracle SIEBEL technologies. Experience to work in Standby basis (24x7) or scheduled out of hours operations. What We offer You: A range of benefits designed to help support your lifestyle and wellbeing A multi-faceted job with a broad spectrum of responsibilities A great workplace for YOU to Succeed Desired Competencies: Self-motivated and resourceful, self-education attitude Should be a technical leader who inspires other teammates. Work as a team-player and demonstrate own initiative and commitment Should have excellent written and verbal skills in English Experience working with globally distributed team is preferred Demonstrate character, clarity, courage and commitment to high-performance Champion a better, faster and simpler way of doing things Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs Career Level - IC4 Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description WHO WE ARE Led by the Chief Information Security Officer (CISO), Technology Risk is responsible for governing and overseeing the information security and cybersecurity risk and controls landscape for the Firm. We are responsible for detecting and preventing attempted cyber intrusions against the firm, helping the firm develop more secure applications and infrastructure, developing software in support of our efforts, measuring information security & cybersecurity risk through intelligent tooling, and designing and driving implementation of information security & cybersecurity controls. The team has global presence across the Americas, APAC, India and EMEA. Within Technology Risk, Digital and Risk Assurance is the execution arm, responsible for analysing, triaging, and reporting on newly discovered risks, supporting Engineering Divisions in risk management, supporting our external audits from a technology standpoint, overseeing internal assessments as well as ensuring the integrity of the environment. Goldman Sachs has one of the most progressive Technology Risk teams in the industry and is continuing to push the development of risk in preference to security within technology and the business. Year on year success has led the team to work deeper into the organization and gain valuable insights into how technology needs to function, what its risk really is and how this impacts the business. YOUR IMPACT You will be a key addition to the Digital Risk Office Assurance team, which is primarily responsible for supporting the Engineering Monitoring & Testing program. As part of the first line of defense, the Engineering Monitoring & Testing program was established to independently evaluate the design and performance of key controls. We partner with engineering teams across the firm to help them understand what they can do to reduce and manage their risk and make their systems more resilient. How You Will Fulfill Your Potential Your responsibilities will include governance aspects of Controls Assurance programs, and issue management. You will work with all pillars within Technology Risk to understand the risks being identified and their potential impact. This will be an opportunity to build broad knowledge of the business and technologies across the entire firm and work with engineers at all levels in the organization. Job Responsibilities Partner with business units to perform control evaluation, monitoring and testing efforts of key internal controls to identify control gaps as well as opportunities for effectiveness and efficiency improvements. These assessments will include coverage for other regulatory programs including SOX and RCSA. Collaborate with cross functional teams and stakeholders to evaluate and validate the design, implementation, and performance of key engineering controls. Perform remediation testing to validate if the identified vulnerabilities have been successfully remediated, providing independent assurance that corrective measures have been implemented in a manner that prevents exploitation. Basic Qualifications & Skills Relevant bachelor’s degree (such as computer science, information technology, management information systems or related fields). 0-3 years experience in risk management, risk reporting, audits, control assessment and evaluation, governance, etc. Basic understanding of IT audit methodologies and control frameworks of IT platforms, processes, systems and controls, including areas such as logical access, physical security and change management controls at an infrastructure and application level. Familiarity with risk management framework, industry standards, financial industry regulatory requirements. Experience with any data analysis/visualization tool such as Excel, Tableau, Power BI, R, SQL, etc. Basic understanding of risk management principles or Sarbanes–Oxley Section 404, SOC 1 and SOC 2 reporting. Familiarity with general and cyber security related Information technology controls design and reviews. Ability to work effectively in a global team environment and drive results in a matrixed organization. Results oriented, strong sense of ownership and eagerness to learn. Strong sense of ownership and accountability. Clear communication skills, both verbally and in writing. Preferred Qualifications Understanding of information technology audit and control frameworks such as NIST COBIT and ITIL #TechRiskCybersecurity About Goldman Sachs At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2024. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement And Documentation Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply. Show more Show less

Customer Support & Incident Resolution: Provide first-line IT support through phone, email, chat, and web sessions. Gather and document relevant information from customers, using support tools and additional resources as needed. Accurately log all incidents, requests, and troubleshooting steps in the ticketing system. Resolve basic technical issues and escalate complex issues per SLA guidelines. Service Excellence & Communication: Maintain high levels of customer service 24/7/365 (multiple shifts). Ensure timely triage and escalation of issues per SLA requirements. Communicate ticket status updates to users at key intervals. Build positive relationships with customers through professional and proactive support. Process Adherence & Knowledge Management: Follow established policies, processes, and procedures while identifying areas for improvement. Document resolutions and contribute to knowledge base updates. Assist in cross-training team members on quick fixes and troubleshooting steps. Technical Competence: Support multiple clients with professionalism and insight. Maintain working knowledge of data and voice network concepts. Adhere to ITIL best practices and service management standard , Education College degree or 2 years of experience in an IT service desk environment. Certifications ITIL Foundation Certification (preferred). Work Experience Experience supporting customer incidents, requests, and problems in an IT environment. Prior IT Service Desk Experience Preferred. Specialized Knowledge, Skills, and Abilities Excellent customer service and communication skills (written & verbal) both in English and Japanese Japanese proficiency level of JPLT N3 or above Knowledge of MS Windows, MS Office, and ServiceNow. Ability to prioritize and multitask effectively in a high-paced environment. Strong problem-solving skills and ability to work within defined methodologies. Ability to work independently and in a team-oriented environment. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Accountabilities/Responsibilities The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The new Enterprise Tooling Team will work to high standards within our growing business by integrating our key platforms into ServiceNow via the ITOM module. This team will be new to M&G and means anyone joining will have the opportunity to shape the team for the future. We are in the process of implementing ITOM modules with a strategic partner. Joining the team at this exciting point will mean you will not only be able to learn the ins and outs of our estate and implementation but be able to input to the standard operating procedures and understand the process of on-boarding new platforms. You will be exposed to our cloud environment set up (Azure, GCP, OCI), platforms such as Ansible, OpenShift amongst other enterprise tooling which will be integrated into ITOM. The team mainly support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Key Skills And Experience Required We always support colleagues to develop their skills but to be successful in this role the following experience and skills be required by our engineers: Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders. Experience working with both technical and non-technical teams to take requirements and deliver solutions to meet these Experience owning projects / programs of work and making logical decisions for the best outcomes. Experience tuning and improving existing monitoring and alerting processes to reduce false positives and enhance accuracy. Experience of using, contributing and maintain a CMDB. Experience developing and maintaining dashboards and reports to provide visibility into system health and performance. Utilise event correlation platforms (e.g., ServiceNow ITOM) to streamline incident management and response. Proficiency in scripting languages (e.g., Python, PowerShell) for automation Experience with monitoring tools such as Nagios, Dynatrace, Datadog, App Dynamics, Azure Monitor etc. Experience in connecting infrastructure to monitoring platforms. An understanding of IT infrastructure, including servers, networks, and applications. Experience in ITIL methodology / configuration of IT Service Management, Incident Mgmt, Problem Mgmt., Change Mgmt. etc. Experience in leading Technical Reviews, End User Trainings and mentorship to junior team members Preferred Skills: Expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools Understanding of service maps and ability to utilise them to provide meaningful data to key stakeholders Demonstrate an awareness of Best Practices of ServiceNow implementation Experience developing / building An understanding of cloud platforms e.g. (Azure, OCI, GCP) Knowledge of log management and analysis tools like Splunk or ELK Stack. You need to be this kind of person Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business Able to work and learn quickly in a fast pace, fun and dynamic environment Care about doing a great job and exceeding expectations with the quality of what you do Curious to learn and develop your own technical skills Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required. Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks. Willing to grow, question and contribute to the team and wider area around you Ability to challenge and speak up in discussions with colleagues of all levels Educational Qualification: Graduate/Masters in any discipline Min 6-8 years of domain experience Cloud certifications would be an added advantage M&G Behaviours relevant to all roles: Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic Own it now: Putting your name on things with confidence to drive progress and results quickly Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems …………With CARE and INTEGRITY………………………………………………………... We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Accountabilities/Responsibilities Manage relationships with third-party vendors and support teams, including coordinating escalations, tracking SLAs, and ensuring timely resolution of incidents and service requests. Working with Business areas to identify and resolve issues Manage and support Oracle Exadata systems, including patching, performance tuning, and capacity planning. Design and implement high availability and disaster recovery solutions. Migrate and manage Oracle workloads on Oracle Cloud Infrastructure (OCI). Administer, maintain, and optimize Oracle databases (versions 12c, 19c, and above). Monitor database performance and proactively address issues. Automate routine DBA tasks using scripting (e.g., Shell, Python, PL/SQL). Collaborate with development, infrastructure, and security teams to support business applications. Ensure compliance with data governance and security policies. Participate in on-call rotation and provide support during off-hours as needed. Knowledge, Skills, Experience & Educational Qualification We always support colleagues to develop their skills but to be successful in this role the following will be required: 7+ years of experience as an Oracle DBA in enterprise environments. Strong knowledge of Data Guard, RMAN, and OEM. Proven experience with Oracle Exadata (X7 or later preferred). Hands-on experience with Oracle Cloud Infrastructure (OCI) services such as DB Systems, Autonomous DB, and OCI CLI/API. Proficiency in performance tuning and troubleshooting complex database issues. Experience with backup and recovery strategies in cloud environments. Experience managing third-party vendors or support teams in a technical environment. Familiarity with ITIL processes and change management. Educational Qualification: Graduate/Masters in any discipline 7+ years of experience as an Oracle DBA in enterprise environments Oracle Certified Professional (OCP) or Oracle Cloud certification. Exposure to DevOps tools and CI/CD pipelines. Understanding of Azure Database platforms Knowledge of database security best practices and compliance M&G Behaviours relevant to all roles: Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic Own it now: Putting your name on things with confidence to drive progress and results quickly Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems …………With CARE and INTEGRITY………………………………………………………... We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. In digital assurance at PwC, you will focus on providing assurance services over clients' digital environment, including processes and controls, cyber security measures, data and AI systems, and their associated governance, to help organisations and their stakeholders build trust in their technology while complying with relevant regulations. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Digital Assurance and Transparency - AC India team you are expected to lead the creation and implementation of impactful digital assurance initiatives. As a Manager you are expected to guide the execution of digital assurance engagements, focusing on a customer-centric approach that supports PwC's goals and vision. You are expected to be responsible for supervising, developing, and coaching teams, managing client service accounts, and driving assigned client engagement workstreams by independently solving and analyzing complex problems to develop impactful deliverables. Responsibilities Lead the creation and implementation of digital assurance initiatives Guide digital assurance engagements with a client-focused approach Supervise and mentor digital assurance teams to enhance performance Manage client service accounts and deliver elevated-quality deliverables Analyze complex problems and develop practical solutions Drive engagement workstreams independently Assure adherence to PwC's quality standards and vision Foster a collaborative and supportive team environment What You Must Have Bachelor's Degree in one of the following fields of study: Accounting, Finance, Management Information Systems, Computer and Information Science, Information Technology, Economics, Business Administration/Management, Engineering, Statistics, Management Information Systems & Accounting, Computer and Information Science & Accounting, Economics and Finance, Economics and Finance & Technology, Accounting & Technology, Mathematical Statistics, or Technology Mathematics 7 years of combined relevant experience (SAP/Oracle controls auditing, consulting and/or implementing, data analysis, compliance, internal audit, or risk experience) Employees to have an active primary credential as follows, CISA or India Chartered Accountant (CA) Oral and written proficiency in English required In lieu of Bachelor Degree, Chartered Accountant What Sets You Apart Financial reporting and information technology risks, processes and controls Current and emerging technologies including Cloud-computing, Oracle, SAP Risks, processes and internal controls related to financial reporting COSO Framework, CoBIT, ITIL and other leading control frameworks Leading IT related controls assurance or controls readiness projects Identifying key risks and controls, recommend improved controls Leading the adoption of a work program and practice aid Demonstrating significant project management skills related to IT audit projects Show more Show less

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Workday investment by managing the support and continuous transformation of their solutions in the areas of human resources, talent management and finance operations. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. Responsibilities As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Job Summary - A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Workday investment by managing the support and continuous transformation of their solutions in the areas of human resources, talent management and finance operations. Minimum Degree Required (BQ) *: Bachelor’s Degree Degree Preferred Bachelor's degree Required Field(s) Of Study (BQ) Preferred Field(s) of Study: Minimum Year(s) of Experience (BQ) *: US Certification(s) Preferred Minimum of 3 years of experience Preferred Knowledge/Skills *: Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills; Capable of leading client status meetings and extracting relevant metrics; Handles client relationships, confirming effective communication; Offers functional and/or technical subject matter expertise; Directs process redesign efforts; Leads technical and test teams for the implementation of functionality; Provides recommendations to change activities to confirm business adoption and provides effective user training; Manages the complete project lifecycle to confirm timely project delivery; Meets with stakeholders throughout the organization to confirm a comprehensive set of requirements, aligned to business objectives, gaining a complete understanding of current and future state business processes; Provides in-depth knowledge of the Workday application and evaluates the customer’s processes against the standard Workday functionality; Demonstrates experience in use of Workday in a support/AMS environment; Documents the business requirements which express what actions a solution should take and what outcome is expected; Is responsible for fixes and enhancements to the application to achieve the customer’s business requirements; Has industry experience and understands challenges and risks when providing professional services and supporting vertical applications and localizations; Demonstrated ability to: Analyze and understand business problems; Model data and processes; Conduct workshops and training sessions; Plan and carry out system and user acceptance testing Familiar with and experienced in: Core application functionality; Implementation Methodology; Application technology stack; and;, ITIL process knowledge/understanding is highly preferred. Workday functional background in Payroll module. Workday Payroll certification. Experience in: Processing end to end payrolls in workday (preferably US and Canada) Payroll framework Security Reporting Business process/ withholding order Run categories US and Canada Payrolls End to end payroll Benefits Absence /time off Payroll proration. Show more Show less

Are you an Active Directory specialist with a security mentality? We are looking for a support specialist to work within a team operating within a 24/7 service, who are responsible for maintaining users and group accounts within Active Directory (AD) to ensure optimal performance, security, and access control within our organization’s network through industry standard consoles including PowerShell. You should be experienced in modifying, and deleting user and group accounts, managing permissions and access rights, troubleshooting issues, and ensuring compliance with company policies and industry benchmarks. The Global Security Access Control (GSAC) team is responsible for maintaining users and group accounts within Active Directory (AD) to ensure optimal performance, security, and access control within our organisation’s network through various industry standard consoles including PowerShell. This involves crafting, modifying, and deleting user and group accounts, managing permissions and access rights, troubleshooting issues, and ensuring compliance with company policies and industry benchmark. Role summary: We are looking for a Security Engineer who will perform administrative tasks relating to the design, implementation and maintenance within the AD, to protect LSEG. Key responsibilities and skills required for this role: The Security Engineer will contribute to the effective operation of the GSAC processes by accepting ownership of service requests for support and to ensure they are resolved to the customer’s satisfaction within agreed service levels, promoting customer confidence and satisfaction Work within the GSAC team on a shift pattern which includes a 24/7/365 Rota. Accept requests for support by telephone, email and the ServiceNow system. Performing all relevant Security and Access control requests in a timely fashion whilst maintaining accuracy Record every request for support, ensuring these records meet published support and Incident Management guidelines. Assess the impact of each request and take appropriate action. Assign requests to appropriate internal or third-party support groups where required Proactively monitor the progress of each request and escalate where required. Inform customers of the status and progress of their requests regularly via ticket updates Ensure incident records are updated regularly with events and action plans Ensure customers are satisfied before resolving their requests Maintain the GSAC documentation and knowledge bases Assist and help in the identification of problems Undertake any other duties as may be required by LSEG management on an ad-hoc basis Understanding of the ITIL / ITSM methodologies Good understanding of Microsoft Windows core technologies is essential. What you'll be doing: User Account Management Group Management Access Control & Permissions Monitoring and Reporting Security and Compliance Documentation and Process Improvement What you'll bring: Very good Active Directory Knowledge in an Enterprise environment – Hierarchy / management group design, deployment, configuration and BAU support. Experience with all aspects of AD user and group Management Must be excellent liaising with customers Good document authoring skills Experience working in an enterprise environment with strong change control practices Knowledge of Windows Server Technologies e.g. Service accounts and policies restricting their use through Group membership and GPO Experience with ServiceNow (OSM) as the primary ITSM tool. Have worked with Power BI, Power Apps, proficient in Excel Self-motivated and self-starter who can work independently as well as part of a team. Ability to learn new concepts and products with ease. Ability to think quickly and look for alternative solutions in complicated situations. What you’ll get in return: We recognise that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace; this role is hybrid/ digital first. As a global business, we rely on diversity of culture and thought to deliver on our goals. People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

About The Job At LSEG we are looking to bring onboard a talented Technical ServiceNow Delivery Lead/Manager to lead and manage our delivery teams. Technical ServiceNow Delivery Lead responsibilities will involve managing communications, ensuring alignment with business stakeholders, and driving the delivery of solutions through Agile and DevOps practices Technical ServiceNow Delivery Lead will lead cross-functional teams in an Agile environment, serving as a coach and mentor to promote continuous improvement. Responsibilities: Oversee process design and evolution of architecture and development standards within Enterprise ServiceNow team Ensure team is following established process and architecture best practices Team leadership and provide thought leadership including technical guidance Serve as technical escalation point for both internal customers and internal team members. Manage team resource capacity and allocation for customer engagements, interview/hire additional resources as required globally Ensure ServiceNow best practices are implemented and recommend out of the box solutions where appropriate Manage implementation partners and vendor to deliver on expectations Ensure proper documentation of ServiceNow solutions according to standards Keep up-to-date on ServiceNow functionality and make recommendations on how new features can be used to enhance and automate business processes Continuously improve methods and practices to achieve increased quality and value delivery Report and analyse metrics on throughput, cycle time, flow efficiency Act as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions Build strong relationships with business stakeholders; manage issues through closure Manage global ServiceNow end-to-end delivery team ensuring maximum and efficient delivery of value Lead ServiceNow incident management, service requests and service improvement initiatives Requirements: Excellent interpersonal relations and ability to effectively work with multiple stakeholders ServiceNow Certifications - Certified System Administrator (CSA) or Certified Implementation Specialist (CIS including project management certifications like Scrum Master or PMP will be preffered Thorough understanding of ITIL processes and ITSM 10+ years of experience in solutions delivery with proven experience in agile technical practices and work management Ability to coach team members in end-to-end delivery Experienced with majority of ServiceNow modules, products Years of ServiceNow technical hands-on experience to code, configure and build complex solutions. Required Qualification Bachelor's degree in information technology computer science or other relevant technical degree 10+ years of service delivery experience 10+ years of experience in ServiceNow product specifically within ServiceNow (ITSM, ITOM,HAM,SAM,CMDB) Strong knowledge of Agile methodologies (Scrum, Kanban) and hands-on experience with Agile delivery processes Proven experience with DevOps practices, including Continuous Integration and Continuous Delivery (CI/CD) Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to non-technical audiences Experience in leading cross-functional teams within fast-paced, dynamic environment’s Preferred Qualifications ServiceNow certifications (e.g., Certified System Administrator, ITSM, or Application Developer). Certified Agile Coach (ICP-ACC or similar) or Scrum Master Certification (CSM or PSM). Experience with ITIL framework and practices. Knowledge of ServiceNow platform capabilities, including ITSM, ITOM, SPM(PPM), and CSM. Strong analytical and problem-solving skills with a focus on driving results. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. IAM Operations Associate (India) JD - Ping A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Forensics professionals at PwC, but to our clients and industry analysts across the globe. A career in our Advisory Acceleration Center is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support for client engagements. Our Acceleration Center team extends our leading Cybersecurity, Privacy & Forensics capabilities. Responsibilities As a Cyber Ops Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Share and collaborate effectively with others, creating a positive team spirit. Identify and make suggestions for improvements when problems and/or opportunities arise. Validate data and analysis for accuracy and relevance. Follow risk management and compliance procedures. Keep up to date with developments in my area of specialty Communicate confidently in a clear, concise and articulate manner - verbally and in written form. Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients Uphold the firm's code of ethics and business conduct Basic Qualifications Minimum Degree Required: Bachelor’s Degree Minimum Years of Experience: 2 to 5 Years Certification(s) Preferred: Ping Identity certified professionals are strongly preferred. Preferred Knowledge/Skills Demonstrates knowledge, leadership, and/or a proven record of success in the following areas: Proficiency with IAM platforms such as Ping Identity, Microsoft Azure AD, or similar. Proficient knowledge of IAM technologies, such as user provisioning, access management, authentication. Knowledge of IT security principles, including authentication, authorization, and encryption. Advanced knowledge of identity federation, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) solutions. Strong understanding of IAM concepts and protocols (SAML, OAuth, OpenID Connect). Experience with Enterprise Provisioning, Roles based Access Controls, Single-Sign On, external and internal federation and systems integration. Knowledge of regulatory compliance requirements related to identity management (e.g., GDPR, HIPAA). Proficiency in integrating IAM solutions with a wide range of applications and platforms. Experience with APIs, SDKs, and automation scripting (e.g., Python, PowerShell) for complex IAM workflows. Basic knowledge of networking concepts and security principles. Understanding of firewalls, VPNs, and encryption technologies. Strong analytical and troubleshooting skills to resolve complex identity-related issues. Good experience in ITIL process. Exceptional analytical skills to diagnose and resolve complex identity-related issues. Strong analytical and problem-solving skills to troubleshoot and resolve access management issues. Ability to work effectively in a fast-paced environment and manage multiple priorities and projects simultaneously Innovative thinking to develop solutions for unique IAM challenges. Excellent communication and collaboration skills to work with cross-functional teams and stakeholders. IAM L1 Analyst Responsibilities Oversee daily operations of identity and access management (IAM) systems. Ensure the smooth functioning of identity services, including user provisioning, de-provisioning, and access control. Monitor identity systems for performance and security issues. Implement advanced monitoring solutions to proactively identify performance and security issues. Perform regular maintenance and updates to ensure system efficiency and security compliance. Manage high-priority identity-related incidents and conduct root cause analysis. Develop risk management strategies and mitigation plans for IAM-related issues. Lead the creation and enforcement of comprehensive access control policies. Act as a liaison between IT, security, and business units to ensure IAM solutions meet organizational needs. Provide technical support and guidance to users regarding identity management solutions. Provide leadership and mentorship to junior consultants and other team members. Facilitate knowledge sharing and skill development within the team. Maintain comprehensive documentation of system configurations, processes, and changes. Lead efforts in generating comprehensive reports on IAM operations and performance metrics. Implement best practices and innovative solutions to enhance IAM systems. Drive continuous improvement initiatives and the adoption of best practices. Tools Knowledge: Ping Identity, Entra ID, Active Directory, Postman, Putty, WinSCP, Git, ServiceNow, Jira, Python, REST API Show more Show less

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role Overview The C/C# Support Analyst is responsible for monitoring, troubleshooting, and optimizing C/C# applications, ensuring seamless operation, performance, and availability of enterprise applications. The role involves incident resolution, debugging, performance tuning, database optimization, API troubleshooting, and CI/CD support. The analyst will work in an Agile, DevOps-driven environment supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications. Required Technical Skills 🔹 Programming & Debugging: C, C++, C#, .NET Core, ASP.NET, WinForms, WPF 🔹 API & Database Support: REST, SOAP, SQL Server, PostgreSQL, Entity Framework, Dapper 🔹 Performance & Optimization: Profiling tools (PerfView, dotTrace, Visual Studio Profiler) 🔹 Server & Deployment: IIS, Apache, Nginx, Windows Services, Docker, Kubernetes 🔹 DevOps & CI/CD: Jenkins, Azure DevOps, GitHub Actions, Terraform, Ansible 🔹 Cloud & Monitoring: AWS, Azure, GCP, Splunk, ELK Stack, Dynatrace 🔹 Security & Compliance: OAuth2, JWT, SSL/TLS, SonarQube, Fortify, OWASP Key Responsibilities 1️ ⃣ Incident Management & Troubleshooting ✅ Provide Level 2/3 support for C and C# applications, resolving crashes, performance issues, and integration failures. ✅ Debug memory leaks, concurrency issues, deadlocks, and threading problems in C/C# applications. ✅ Investigate and resolve .NET Framework/.NET Core issues, DLL conflicts, and application dependencies. ✅ Use Windows Event Logs, Debugging Tools (WinDbg, GDB, Visual Studio Debugger), and Log Monitoring to identify root causes. ✅ Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, Remedy). 2️ ⃣ API & Database Support ✅ Troubleshoot RESTful APIs, Web Services, and SOAP APIs in ASP.NET Web API and .NET Core. ✅ Debug and optimize SQL queries, stored procedures, and indexing strategies in SQL Server, PostgreSQL, or Oracle. ✅ Work with Entity Framework (EF), ADO.NET, and Dapper ORM for efficient data handling. ✅ Fix authentication and session management issues (OAuth2, JWT, Active Directory, LDAP). 3️ ⃣ Performance Optimization & Memory Management ✅ Identify and resolve performance bottlenecks in C/C# applications using profiling tools like PerfView, Visual Studio Profiler, and dotTrace. ✅ Optimize garbage collection, memory allocation, and CPU utilization in .NET and C applications. ✅ Improve application startup time, response latency, and thread execution efficiency. ✅ Tune database queries, caching mechanisms (Redis, Memcached), and data serialization (JSON, XML, Protobuf). 4️ ⃣ Windows & Linux Server Support ✅ Deploy, monitor, and troubleshoot C/C# applications running on Windows and Linux environments. ✅ Work with IIS, Apache, or Nginx for application hosting and configuration. ✅ Manage Windows Services, background jobs, and scheduled tasks for batch processing. ✅ Handle containerized applications (Docker, Kubernetes, OpenShift) in cloud environments. 5️ ⃣ CI/CD & DevOps Support ✅ Support CI/CD pipelines for C# applications using Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD. ✅ Assist in automated builds and deployments using MSBuild, NuGet, and Octopus Deploy. ✅ Work on Infrastructure as Code (Terraform, Ansible) for cloud-based deployments. ✅ Manage version control and branching strategies using Git, Bitbucket, or TFS. 6️ ⃣ Security & Compliance ✅ Ensure C/C# applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001). ✅ Monitor and mitigate vulnerabilities using SonarQube, Fortify, and Veracode. ✅ Implement SSL/TLS security measures, secure API calls, and role-based authentication. ✅ Protect applications against buffer overflow, SQL injection, and OWASP Top 10 security threats. 7️ ⃣ Cloud & Monitoring Support ✅ Monitor application logs and errors using Splunk, ELK Stack, Application Insights, or Dynatrace. ✅ Support cloud-hosted applications on AWS, Azure, or GCP using Lambda, Azure Functions, or Cloud Run. ✅ Work with Azure App Services, AWS Elastic Beanstalk, or Kubernetes for hosting .NET applications. ✅ Ensure application scalability and availability using load balancing and auto-scaling strategies. 8️ ⃣ Collaboration & Documentation ✅ Work in Agile (Scrum/Kanban) environments for continuous improvement and support. ✅ Maintain technical documentation, runbooks, SOPs, and knowledge bases. 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At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job title Senior Associate – End User Computing Line of Service- Business Services (IFS) About The Job Introduction to PwC Service Delivery Center PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills Job Overview The candidate would be part of the operations in the End User Computing space, thereby resolving queries and incidents and exceeding expectations of end users around support experience. Reporting structure & key relationships This Should Include Detail On Line Manager Number of reports (if applicable) Priority team relationships Key client relationships Line Manager: Senior Manager, End User Computing, PwC AC India Number of reports (if applicable): NA Priority team relationships: within local Technology org (collaboration with other towers e.g. ServiceDesk, Infrastructure & Network, Applications, Asset Management) as well as Global teams Key client relationships - NA Job Description Level of experience Education/qualifications Industry experience Technical capability Key personal attribute Any graduate with minimum 5 years of experience in IT Services industry with hands on experience in technical support roles. Activities To Be Performed Hands-On Experience on Wintel Technologies. Exposure to iOS is an advantage. Knowledge of Authentication/Single Sign-On concepts. Understanding of ISO standard Information Security practices and environment. Analytical skills and hands on experience on any application support. Proficient knowledge and experience with Desktop Hardware. Knowledge of TCP/IP, DNS, DHCP and SMTP. Leading Project and BAU activities related to Endpoint. Acting as a domain SME and escalation point for Endpoint related issues. Creating and Reviewing Standard Operating Procedures/ Run books to ensure a consistent Operating environment. Knowledge of Incident Management/Problem Management and ITIL framework. Working experience with ServiceNow. Introducing Continuous Improvement and Automation Initiatives. Strong interpersonal, written and oral communication skills. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven Analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. ISO Lead Implementer Certification/ITIL Certification would be an added advantage. Scripting Knowledge would be an added advantage. Show more Show less

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role Overview The Mobile Application Support Analyst is responsible for monitoring, troubleshooting, and optimizing mobile applications developed using Ionic (Hybrid/Cross-platform) and Swift (iOS) . This role involves incident resolution, API troubleshooting, crash analysis, performance tuning, and security monitoring . The analyst will work in an Agile, DevOps-driven environment , supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications. Required Technical Skills 🔹 Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova) 🔹 Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication 🔹 Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB) 🔹 CI/CD Tools: Jenkins, Fastlane, GitHub Actions, GitLab CI/CD, Azure DevOps 🔹 Monitoring & Debugging: Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, ELK Stack 🔹 Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication 🔹 Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions Key Responsibilities 1️ ⃣ Mobile App Incident Management & Troubleshooting ✅ Provide Level 2/3 support for mobile applications, resolving crashes, UI/UX issues, and API failures. ✅ Diagnose application crashes, performance bottlenecks, and memory leaks in Ionic and Swift-based apps. ✅ Monitor logs and errors using Firebase Crashlytics, Sentry, AppDynamics, and New Relic. ✅ Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, BMC Remedy). ✅ Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes. 2️ ⃣ API & Backend Integration Support ✅ Troubleshoot RESTful and GraphQL API failures, ensuring smooth backend integration. ✅ Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In. ✅ Debug network issues using Charles Proxy, Postman, and API Gateway Logs (AWS, Azure API Gateway, Kong, Apigee). 3️ ⃣ Mobile Performance Monitoring & Optimization ✅ Optimize CPU, memory, and battery consumption for mobile applications. ✅ Reduce app startup time, optimize rendering performance, and improve caching strategies. ✅ Work with profiling tools (Xcode Instruments, Chrome DevTools, Lighthouse) to analyze and optimize performance. ✅ Debug and fix slow response times, frozen screens, and UI glitches. 4️ ⃣ Crash Analysis & Log Monitoring ✅ Investigate application crashes using Firebase Crashlytics, Xcode Debugger, and Ionic Capacitor Logs. ✅ Monitor mobile app logs using Splunk, ELK Stack, or Azure Monitor. ✅ Handle failed transactions, missing push notifications, and data sync issues. 5️ ⃣ Security & Compliance Management ✅ Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards. ✅ Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID). ✅ Monitor user access and role-based authentication (RBAC, SAML, OAuth2, Firebase Auth, Azure AD). 6️ ⃣ CI/CD & Deployment Support ✅ Support CI/CD pipelines for mobile apps using Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps. ✅ Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution. ✅ Debug and resolve failed builds, rejected submissions, and signing certificate issues. 7️ ⃣ Cloud & Push Notification Support ✅ Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM). ✅ Support cloud-based mobile services such as AWS Amplify, Azure Mobile Apps, Google Firebase. ✅ Handle real-time messaging issues, data synchronization problems, and offline mode inconsistencies. 8️ ⃣ Collaboration & Documentation ✅ Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements. ✅ Maintain troubleshooting guides, issue logs, and SOPs for mobile application support. 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At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job title Senior Associate – End User Computing Line of Service- Business Services (IFS) About The Job Introduction to PwC Service Delivery Center PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills Job Overview The candidate would be part of the operations in the End User Computing space, thereby resolving queries and incidents and exceeding expectations of end users around support experience. Reporting structure & key relationships This Should Include Detail On Line Manager Number of reports (if applicable) Priority team relationships Key client relationships Line Manager: Senior Manager, End User Computing, PwC AC India Number of reports (if applicable): NA Priority team relationships: within local Technology org (collaboration with other towers e.g. ServiceDesk, Infrastructure & Network, Applications, Asset Management) as well as Global teams Key client relationships - NA Job Description Level of experience Education/qualifications Industry experience Technical capability Key personal attribute Any graduate with minimum 5 years of experience in IT Services industry with hands on experience in technical support roles. Activities To Be Performed Hands-On Experience on Wintel Technologies. Exposure to iOS is an advantage. Knowledge of Authentication/Single Sign-On concepts. Understanding of ISO standard Information Security practices and environment. Analytical skills and hands on experience on any application support. Proficient knowledge and experience with Desktop Hardware. Knowledge of TCP/IP, DNS, DHCP and SMTP. Leading Project and BAU activities related to Endpoint. Acting as a domain SME and escalation point for Endpoint related issues. Creating and Reviewing Standard Operating Procedures/ Run books to ensure a consistent Operating environment. Knowledge of Incident Management/Problem Management and ITIL framework. Working experience with ServiceNow. Introducing Continuous Improvement and Automation Initiatives. Strong interpersonal, written and oral communication skills. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven Analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. ISO Lead Implementer Certification/ITIL Certification would be an added advantage. Scripting Knowledge would be an added advantage. Show more Show less