ITIL Account Service Operations Sr Associate

NTT DATA Business Solutions

1 - 3 years

1 - 5 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

Change management Conflict resolution Configuration management Problem management Incident management Customer service ITIL Operations Service operations Service level management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 312657

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
- Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management - Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness - Leads the account and work towards building Client relations - Focus on Gaps and Process improvements - Suggest and share ITIL Best practices and help implement the same - Adapts communication techniques for audiences at multiple internal and external levels

- Monitor alerts and manage the Critical Incidents from SM perspective and not technical
- Manages vendor relationship - Allocates work and mentor others

Requirements:
1 to 3years of relevant experience or equivalent combination of education and work experience. - Strong understanding of ITIL processes and principals - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentation

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ITIL Account Service Operations Sr Associate