IT Technical Support Engineer

Job Title: IT Technical Support Engineer

Job Summary:
We are seeking a skilled IT Technical Support Engineer to provide efficient technical assistance to end users, maintain IT infrastructure, and ensure smooth system performance. The ideal candidate will troubleshoot hardware, software, and network-related issues while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and upgrade operating systems, applications, and security tools.
• Monitor and maintain network connectivity, system performance, and data backups.
• Manage user accounts, permissions, and access control in Active Directory and Office 365.
• Handle antivirus management, patch updates, and IT asset tracking.
• Respond to helpdesk tickets, calls, or on-site requests for technical assistance.
• Coordinate with vendors or senior engineers for escalated technical problems.
• Maintain documentation for IT procedures, configurations, and troubleshooting steps.
• Ensure compliance with company IT policies and data security standards.

Requirements:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support, desktop support, or technical support roles.
• Strong understanding of Windows OS, MS Office, and basic networking (LAN/WAN, TCP/IP, DNS, DHCP).
• Experience with system installation, maintenance, and troubleshooting.
• Good communication and problem-solving skills.
• Ability to work under pressure and handle multiple tasks.

Preferred Skills (Optional):

• Experience with remote desktop tools and ticketing systems.
• Familiarity with routers, switches, and firewall configurations.
• Knowledge of ITIL processes and documentation.
• Certifications such as CompTIA A+, Network+, Microsoft MCSA, or ITIL Foundation are preferred.

Job Type: Contractual / Temporary
Contract length: 1 month

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person