IT Technical Support Engineer

Description

We are seeking a motivated IT Technical Support Engineer to join our team in India. This entry-level role is ideal for freshers looking to kickstart their career in IT support. You will be responsible for providing technical assistance to users, troubleshooting issues, and ensuring a smooth operational environment.

Responsibilities

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues on various devices.
• Install, configure, and maintain computer systems and applications.
• Document technical issues and resolutions for future reference.
• Assist in the setup and maintenance of network systems.
• Collaborate with other IT team members to resolve complex issues.
• Train users on new technologies and tools as needed.

Skills and Qualifications

• Strong understanding of computer hardware and software systems.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Basic knowledge of networking concepts and protocols.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Knowledge of ticketing systems and remote support tools is a plus.
• Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage.