Job Summary We are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to provide an exceptional experience for our casino guests. The ideal candidate will have a warm personality, excellent communication skills, and a background in casino hospitality . Women with experience in casino guest services, VIP handling, or front office roles are highly preferred. Key Responsibilities Greet and assist guests upon arrival, ensuring a warm and welcoming experience. Handle VIP and high-roller guests with personalized services and special requests. Address guest inquiries, complaints, and concerns efficiently to ensure satisfaction. Coordinate with casino operations, food & beverage, and security to enhance guest experience. Assist in membership enrollments, loyalty programs, and promotional activities. Provide detailed information about casino facilities, games, events, and promotions. Maintain accurate records of guest interactions and preferences for personalized service. Monitor guest behavior and ensure compliance with casino policies and responsible gaming practices. Requirements Preferred female candidates with a background in casino hospitality or luxury customer service. Prior experience as a Guest Relations Executive, Front Desk Officer, VIP Host, or Casino Host is a plus. Excellent communication and interpersonal skills. Fluent in [preferred languages, e.g., English, Mandarin, or other regional languages]. Ability to remain calm and professional under pressure in a fast-paced casino environment. Strong problem-solving skills and a proactive approach to guest service. Willing to work flexible hours, including evenings, weekends, and holidays. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 01/07/2025 Expected Start Date: 01/07/2025
Job Summary We are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to provide an exceptional experience for our casino guests. The ideal candidate will have a warm personality, excellent communication skills, and a background in casino hospitality . Women with experience in casino guest services, VIP handling, or front office roles are highly preferred. Key Responsibilities Greet and assist guests upon arrival, ensuring a warm and welcoming experience. Handle VIP and high-roller guests with personalized services and special requests. Address guest inquiries, complaints, and concerns efficiently to ensure satisfaction. Coordinate with casino operations, food & beverage, and security to enhance guest experience. Assist in membership enrollments, loyalty programs, and promotional activities. Provide detailed information about casino facilities, games, events, and promotions. Maintain accurate records of guest interactions and preferences for personalized service. Monitor guest behavior and ensure compliance with casino policies and responsible gaming practices. Requirements Preferred female candidates with a background in casino hospitality or luxury customer service. Prior experience as a Guest Relations Executive, Front Desk Officer, VIP Host, or Casino Host is a plus. Excellent communication and interpersonal skills. Fluent in [preferred languages, e.g., English, Mandarin, or other regional languages]. Ability to remain calm and professional under pressure in a fast-paced casino environment. Strong problem-solving skills and a proactive approach to guest service. Willing to work flexible hours, including evenings, weekends, and holidays. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 01/07/2025 Expected Start Date: 01/07/2025
We are seeking a detail-oriented and vigilant Casino Surveillance Officer to join our surveillance team. In this role, you will monitor casino operations through CCTV and surveillance systems to ensure safety, detect suspicious behavior, and uphold gaming integrity. Key Responsibilities: Monitor live CCTV feeds and recorded footage of all casino areas. Detect and report fraudulent, illegal, or suspicious activity. Ensure all gaming operations comply with local laws and casino policies. Work closely with Security and Management during investigations. Maintain accurate incident reports and surveillance logs. Qualifications: Prior experience in surveillance preferred. Familiarity with casino games and procedures a strong advantage. Excellent attention to detail and situational awareness. Ability to work flexible shifts, including nights, weekends, and holidays. Job Type: Full-time Pay: ₹8,086.00 - ₹41,394.33 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025
We are seeking a detail-oriented and vigilant Casino Surveillance Officer to join our surveillance team. In this role, you will monitor casino operations through CCTV and surveillance systems to ensure safety, detect suspicious behavior, and uphold gaming integrity. Key Responsibilities: Monitor live CCTV feeds and recorded footage of all casino areas. Detect and report fraudulent, illegal, or suspicious activity. Ensure all gaming operations comply with local laws and casino policies. Work closely with Security and Management during investigations. Maintain accurate incident reports and surveillance logs. Qualifications: Prior experience in surveillance preferred. Familiarity with casino games and procedures a strong advantage. Excellent attention to detail and situational awareness. Ability to work flexible shifts, including nights, weekends, and holidays. Job Type: Full-time Pay: ₹8,086.00 - ₹41,394.33 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025