IT Team Leader

IT Executive Team Leader India Operations

Company Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, we currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white-glove service!

Position Summary

Based in Bangalore, India (with a preference for on-site presence and occasional travel), the IT Executive Team Leader India Operations will lead our growing India-based IT function. Reporting jointly to the Vice President Infrastructure / Cyber (U.S.-based) and the India Country Leader, this individual will oversee a broad range of IT functions including Oracle ERP and enterprise systems support, CRM and logistics platform integration, master data management, end-user support operations, and basic infrastructure/security oversight. This is a hands-on leadership role that bridges day-to-day execution with global digital transformation goals, ensuring smooth operational alignment between the India team and U.S. business units.

Key Responsibilities

Leadership & Strategy

• Lead and manage the India-based IT team, driving performance, team development, and goal alignment.


• Act as the primary liaison between the India GCC and U.S.-based IT leadership to ensure clarity of objectives and seamless communication.


• Champion a culture of accountability, consistency, and execution.

Enterprise Systems Implementation & Support

• Lead and support implementation, integration, and maintenance of enterprise platforms including Oracle Fusion (ERP, SCM, EPM, FDI, etc.), CRM, Route Accounting Software, etc.


• Serve as the India point-of-contact for ERP and CRM escalations, change requests, and vendor collaboration.


• Ensure successful delivery of system enhancements and global deployments in coordination with U.S. IT leadership.

Master Data Management

• Execute master data governance processes related to customers, vendors, items, and pricing.


• Monitor data quality, consistency, and synchronization across systems and business units.


• Collaborate with data owners and stewards to uphold global data standards and controls.

Help Desk & Support Leadership

• Lead the India-based IT support team to provide Tier 1 and Tier 2 end-user support, including off-hours support aligned with U.S. time zones.


• Oversee ticketing systems, asset lifecycle management, user onboarding/offboarding, and access controls.


• Drive service delivery excellence through ITIL-aligned practices, documented SOPs, and measurable SLAs.

Networking & Security Oversight

• Manage daily IT operations for local infrastructure including VPNs, LAN/WAN connectivity, Wi-Fi, and firewalls.


• Coordinate with the global IT security team to ensure compliance with standards including MFA, endpoint protection, and patch management.


• Oversee user provisioning and basic administration of Microsoft 365 and associated cloud services.

Project & Vendor Coordination

• Support execution of technology projects such as system upgrades, hardware rollouts, or office expansions.


• Act as the local liaison for vendor selection, contract management, and performance monitoring of IT service providers.


• Oversee procurement, renewal, and compliance of software licenses and subscriptions in coordination with global IT governance.


• Ensure accurate documentation and tracking of software assets, usage, and entitlements to avoid audit or compliance risks.

Experience Requirements

• 10 15 years of total IT experience with at least 3 5 years in a leadership role managing IT teams.


• Proven experience implementing or supporting Oracle Fusion (ERP, SCM, EPM, FDI, etc.), CRM, Route Accounting Software, etc.


• Solid understanding of Master Data Management (MDM) and data governance processes.


• Hands-on leadership of IT helps desk teams, with familiarity in ticketing systems and SLA management.


• Working knowledge of networking, endpoint management, and basic cybersecurity practices.


• Experience collaborating with U.S.-based stakeholders or international teams is highly desirable.

Qualifications

• Bachelor s degree in Information Technology, Computer Science, or related field (Master s preferred).


• Relevant certifications are a strong plus:


• Oracle Cloud / EBS


• CRM Admin


• ITIL Foundations


• CompTIA Network+ / Security+ or Microsoft 365 Administration