IT Systems Engineer

About the Role

We are looking for an IT Systems & Infrastructure Engineer to manage IT operations for businesses operating across different countries.
You will support international users, manage cloud and on-prem systems, maintain cybersecurity standards, and ensure seamless technology operations across global teams.

Responsibilities

End-User Support

• Provide 1st–3rd line support to global users
• Manage onboarding/offboarding for distributed teams
• Troubleshoot remote connectivity, devices, and applications
• Handle laptops, desktops, mobile devices, VPN and peripherals

Microsoft 365 / Cloud

• Manage global Microsoft 365 tenants
• Configure MFA, security policies, and licensing
• Handle Teams, OneDrive, SharePoint across international teams
• Backup and restore Microsoft 365 data

Security

• Manage EDR tools and respond to security alerts
• Assist SIEM/SOC operations
• Perform vulnerability scanning
• Support Cyber Essentials / CE+ compliance across locations

Infrastructure & Networking

• Manage firewalls, routers, switches, WiFi for multi-site usage
• Configure VLANs, LAN/WAN networks
• Support NAS, UPS, video conferencing setups
• RMM monitoring & patch management

Connectivity & Telephony

• Support global internet links, broadband, 5G
• Configure VoIP/hosted telephony across countries

Backup & DR

• Maintain cloud and on-prem backups
• Participate in international DR planning

Documentation

• Maintain IT documentation and asset registers
• Prepare user guides and improvement recommendations

Requirements

• 2–4 years of experience in IT Support / Systems Engineering
• Experience supporting multiple countries / global companies
• Strong Microsoft 365, Azure AD/Entra & Intune knowledge
• Good understanding of firewalls, routing, switching, WiFi
• Strong troubleshooting skills
• Knowledge of EDR, backup tools, DR planning
• Excellent communication for supporting remote users

Nice to Have

• RMM, SIEM/SOC, VoIP experience
• NAS/SAN, Azure Cloud
• Certifications (A+, N+, CCNA, AZ-900, MS-102, etc.)

Benefits

• Opportunity to work for companies with international operations
• Competitive salary
• Skill development and growth opportunities
• Exposure to modern IT infrastructure

Preferred Location: Trivandrum

Important Note

• Interview Mode: Online or Direct.
• If Online, the interview will be conducted by the International Team.

How to Apply

Send your resume to jobs@ferns-it.com

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Work from home

Work Location: In person