2 years

2 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About the Role

We are looking for an IT Systems & Infrastructure Engineer to manage IT operations for businesses operating across different countries.
You will support international users, manage cloud and on-prem systems, maintain cybersecurity standards, and ensure seamless technology operations across global teams.

Responsibilities

End-User Support

  • Provide 1st–3rd line support to global users
  • Manage onboarding/offboarding for distributed teams
  • Troubleshoot remote connectivity, devices, and applications
  • Handle laptops, desktops, mobile devices, VPN and peripherals

Microsoft 365 / Cloud

  • Manage global Microsoft 365 tenants
  • Configure MFA, security policies, and licensing
  • Handle Teams, OneDrive, SharePoint across international teams
  • Backup and restore Microsoft 365 data

Security

  • Manage EDR tools and respond to security alerts
  • Assist SIEM/SOC operations
  • Perform vulnerability scanning
  • Support Cyber Essentials / CE+ compliance across locations

Infrastructure & Networking

  • Manage firewalls, routers, switches, WiFi for multi-site usage
  • Configure VLANs, LAN/WAN networks
  • Support NAS, UPS, video conferencing setups
  • RMM monitoring & patch management

Connectivity & Telephony

  • Support global internet links, broadband, 5G
  • Configure VoIP/hosted telephony across countries

Backup & DR

  • Maintain cloud and on-prem backups
  • Participate in international DR planning

Documentation

  • Maintain IT documentation and asset registers
  • Prepare user guides and improvement recommendations

Requirements

  • 2–4 years of experience in IT Support / Systems Engineering
  • Experience supporting multiple countries / global companies
  • Strong Microsoft 365, Azure AD/Entra & Intune knowledge
  • Good understanding of firewalls, routing, switching, WiFi
  • Strong troubleshooting skills
  • Knowledge of EDR, backup tools, DR planning
  • Excellent communication for supporting remote users

Nice to Have

  • RMM, SIEM/SOC, VoIP experience
  • NAS/SAN, Azure Cloud
  • Certifications (A+, N+, CCNA, AZ-900, MS-102, etc.)

Benefits

  • Opportunity to work for companies with international operations
  • Competitive salary
  • Skill development and growth opportunities
  • Exposure to modern IT infrastructure

Preferred Location: Trivandrum

Important Note

  • Interview Mode: Online or Direct.
  • If Online, the interview will be conducted by the International Team.

How to Apply

Send your resume to jobs@ferns-it.com

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

  • Work from home

Work Location: In person

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