Broad Function:
As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organization's strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management.
Roles and Responsibilities:
Software Implementation and Integration:
Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs.
Software Management:
Proactively monitor and maintain the health, performance, and security of all software applications.Ensure software updates and patches are applied in a timely manner to keep systems up to date.
User Support and Training:
Provide user support and training to ensure employees can effectively use the software tools.Troubleshoot and resolve software-related issues in a timely manner.
Data Management:
Oversee data management within software applications, ensuring data accuracy, integrity, and security.Develop and implement data backup and recovery plans.
Vendor Management:
Manage relationships with software vendors and service providers.Evaluate and recommend new software solutions that align with the company's goals.
Security and Compliance:
Implement and enforce security best practices to protect sensitive data.Ensure compliance with industry regulations and standards related to IT systems.
Documentation:
Maintain comprehensive documentation for software configurations, procedures, and policies.Create and update user guides and training materials.Requirements
Key skills & Desired Experience required for the role:
- Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
- Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems.
- Strong understanding of IT infrastructure, networking, and security concepts.
- Excellent problem-solving skills and the ability to troubleshoot complex software issues.
- Project management skills with the ability to lead software implementation projects.
- Strong communication and interpersonal skills to work effectively with cross-functional teams.
- Knowledge of industry best practices for data management and security.
- Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus.
Benefits
The company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouse, and children
- Accidental insurance coverage
- Life insurance coverage
- Company-paid lunch
- Company-paid transportation
- Access to online learning platforms such as Udemy and LinkedIn Learning
- Retirement benefits including Provident Fund (PF) and Gratuity
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving