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IT System Manager

IT System Manager

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5 years

0 Lacs

Noida Uttar Pradesh

Posted:1 month ago| Platform: Indeed logo

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Skills Required

software stack support marketing service erp integration hubspot management security training resolve data integrity backup compliance regulations documentation technology networking communication certifications transportation learning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

Date Opened

07/07/2025

Province

Uttar Pradesh

Job Type

Full time

Industry

Software Product

Shift Timing

General day shift

Work Experience

5+ years

Weekly Off

5 Day working with Saturday and Sunday off

City

Noida

Country

India

Postal Code

201303

Broad Function:

As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organization's strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management.

Roles and Responsibilities:

Software Implementation and Integration:

Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs.

Software Management:

Proactively monitor and maintain the health, performance, and security of all software applications.

Ensure software updates and patches are applied in a timely manner to keep systems up to date.

User Support and Training:

Provide user support and training to ensure employees can effectively use the software tools.

Troubleshoot and resolve software-related issues in a timely manner.

Data Management:

Oversee data management within software applications, ensuring data accuracy, integrity, and security.

Develop and implement data backup and recovery plans.

Vendor Management:

Manage relationships with software vendors and service providers.

Evaluate and recommend new software solutions that align with the company's goals.

Security and Compliance:

Implement and enforce security best practices to protect sensitive data.

Ensure compliance with industry regulations and standards related to IT systems.

Documentation:

Maintain comprehensive documentation for software configurations, procedures, and policies.

Create and update user guides and training materials.

Requirements

Key skills & Desired Experience required for the role:

Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems.
Strong understanding of IT infrastructure, networking, and security concepts.
Excellent problem-solving skills and the ability to troubleshoot complex software issues.
Project management skills with the ability to lead software implementation projects.
Strong communication and interpersonal skills to work effectively with cross-functional teams.
Knowledge of industry best practices for data management and security.
Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus.

Benefits

The company offers a range of employee benefits including:

Cashless medical insurance for employees, spouse, and children
Accidental insurance coverage
Life insurance coverage
Company-paid lunch
Company-paid transportation
Access to online learning platforms such as Udemy and LinkedIn Learning
Retirement benefits including Provident Fund (PF) and Gratuity
Sodexo benefits for income tax savings
Paternity & Maternity Leave Benefit
National Pension Saving

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IT System Manager