We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Desired Candidate profile: 13 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (eg, Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

Job_Description":" Broad Function: As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organizations strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management. \u200bRoles and Responsibilities: Software Implementation and Integration: Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs. Software Management: Proactively monitor and maintain the health, performance, and security of all software applications. Ensure software updates and patches are applied in a timely manner to keep systems up to date. User Support and Training: Provide user support and training to ensure employees can effectively use the software tools. Troubleshoot and resolve software-related issues in a timely manner. Data Management: Oversee data management within software applications, ensuring data accuracy, integrity, and security. Develop and implement data backup and recovery plans. Vendor Management: Manage relationships with software vendors and service providers. Evaluate and recommend new software solutions that align with the companys goals. Security and Compliance: Implement and enforce security best practices to protect sensitive data. Ensure compliance with industry regulations and standards related to IT systems. Documentation: Maintain comprehensive documentation for software configurations, procedures, and policies. Create and update user guides and training materials. \u200b Requirements Key skills & Desired Experience required for the role: Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems. Strong understanding of IT infrastructure, networking, and security concepts. Excellent problem-solving skills and the ability to troubleshoot complex software issues. Project management skills with the ability to lead software implementation projects. Strong communication and interpersonal skills to work effectively with cross-functional teams. Knowledge of industry best practices for data management and security. Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus. Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouse, and children Accidental insurance coverage Life insurance coverage Company-paid lunch Company-paid transportation Access to online learning platforms such as Udemy and LinkedIn Learning Retirement benefits including Provident Fund (PF) and Gratuity Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving ","

Job_Description":" Broad Function: We are seeking a skilled Technical/ Junior Technical Engineer with a minimum of 2+ years of experience to join our team. The ideal candidate will have prior experience in the ATM (Automated Teller Machine), Ticketing kiosks, and Bank Passbook kiosks, with a strong understanding of the manufacturing, mechanical, and electronic assembling, and Fabrication and quality checking. Roles and Responsibilities: 1. Assembly &Fabrication: Perform mechanical and electronic assembly. Handle PCB population, soldering, enclosure assembly, etc. Follow SOPs and work instructions for precision and safety. 2. Manufacturing Planning& Setup: Plan production schedules based on demand and capacity. Set up and maintain manufacturing lines, tools, jigs, and fixtures. Ensure availability of raw materials, components, and consumables. 3. Quality Control &Testing: Implement quality checks at each stage of manufacturing. Conduct inspections and functional testing of assembled hardware. Maintain documentation for quality standards (ISO, CE, etc.). 4. Product Design Support: Collaborate with R&D/engineering to ensure designs are manufacture. Suggest improvements for cost-effectiveness and production efficiency. 5. Process Optimization: Continuously improve manufacturing processes for productivity and yield. Reduce defects, downtime, and waste (Lean, Six Sigma, Kaizen). 6. Inventory & Material Management: Monitor stock levels of components and materials. Coordinate with the purchase team for timely procurement. 7. Safety & Compliance: Enforce safety protocols in the production area. Ensure compliance with environmental and safety regulations. 8. Reporting &Documentation: Maintain production logs, test reports, and rejection reports. Provide regular updates on production status and KPIs. Team Supervision. Train and supervise production staff or operators. Allocate tasks and ensure timelines are met. Requirements Desired Experience Required: Bachelors degree in Electronics, Electrical, or Mechanical Engineering (or equivalent technical discipline). 2+ years of relevant experience in the ATM, Self-Operated KIOSK, or similar industries. Strong knowledge of ATM components, Ticketing kiosks, password kiosks, cash dispensers, card readers, and related hardware. Basic understanding of manufacturing, mechanical, and electronic assembling, Fabrication, and quality checking. Familiarity with cash recycling machines, deposit modules, and kiosk solutions. Good communication and manufacturing skills. Benefits The company offers a range of employee benefits, including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Access to online learning platforms such as Udemy Retirement benefits including Provident Fund (PF) and Gratuity Paternity & Maternity Leave Benefit National Pension Scheme ","

Job_Description":" Broad Function: We are seeking a Associate Team lead-Java to oversee the software development life cycle, from planning and prioritizing to testing and release. The ideal candidate will be responsible for gathering system and user requirements, building Java modules, and testing features before deployment. If you have hands-on experience developing software using agile methodologies and are prepared to lead our junior developers, we encourage you to apply. Your primary responsibility will be to deploy and maintain secure, functional, and high-quality applications. You should be proficient in agile/scrum or iterative development methodologies and have the ability to develop modules as per requirements, as well as communicate with cross-functional teams. You will also be responsible for mentoring and motivating junior team members to achieve project deadlines. Roles and Responsibilities: Interpret briefs to create high-quality code that functions according to specifications. Design, create, and implement Java-based applications. Determine application functions and objectives with the team. Ensure that written code aligns with the project objectives. Work closely with the Product Manager/Architect to define deliverables. Mentor and motivate the team to achieve project deadlines. Develop code for complex modules and work with Lead to define product architecture. Adhere to coding guidelines and ensure that the team follows them. Conduct code reviews based on agreed-upon guidelines. Possess hands-on experience in Docker, Kubernetes, AWS. Have a good knowledge of Object-Oriented and Cloud-native computing design patterns. Have working knowledge of CI/CD. Have working knowledge of JIRA, Confluence, and Source Control like GitLab. Requirements Desired Candidate Profile: Proficiency in Java 8+ programming, Spring boot, MongoDB, Redis, Kafka, Consul, Spring Data cloud, MySQL, Hibernate, and JPA At least 5 years of experience working in a product-based or development company. Must have experience in Handling Team. Experience working with agile/scrum or iterative development methodologies. Ability to gather system and user requirements and translate them into software features. Experience working in a product or large-scale IT company. Knowledge of integration projects and performance tuning Familiarity with Docker, Kubernetes, AWS, JIRA, Confluence, and GitLab Ability to manage cross-functional teams including BA, tech writer, architect, developer, UI/UX, and QA Must have working Experience on AI tools (GitHub Copilot, Amazon Code whisper, Codota). The team members must have experience in the banking domain. Core banking domain knowledge is preferred. The candidate should have worked on multiple projects within the banking domain. Desired experience: At least 5+ years of experience working with Java programming language and related technologies. Experience with building and maintaining complex software systems is often required, as well as a deep understanding of software design patterns and principles. Proficient in using tools like IDEs, version control systems, and build tools, and have experience with Agile software development methodologies. Should be able to mentor and guide junior developers and provide technical leadership on projects. Strong problem-solving skills, attention to detail, and the ability to work independently. Knowledge of related technologies like databases, web services, and front-end frameworks can also be valuable. Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouse, and children Accidental insurance coverage Life insurance coverage Complementary lunch coupons Company-paid transportation Access to online learning platforms such as Udemy and LinkedIn Learning Retirement benefits including Provident Fund (PF) and Gratuity Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving ","

Job_Description":" Broad Function: We are seeking an experienced Scrum Master with a minimum of 3+ years of experience with a strong foundation in Agile practices, software development processes, and project management. In this role, you will not only facilitate Scrum ceremonies and coach teams on agile methodologies but also take responsibility for managing and delivering projects on time, within scope, and in alignment with business objectives - all while demonstrating strong leadership skills. An understanding of AI tools and techniques will be beneficial in supporting AI-related initiatives. Roles and Responsibilities: Facilitate and lead Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives for onshore and offshore teams. Ensure that teams follow Scrum best practices, are focused on delivering value, and continuously improve. Coach and mentor the development team on project management methodologies to enhance productivity. Collaborate with Product Owner and stakeholders to define project scope, priorities, and deliverables. Take responsibility for end-to-end project delivery, ensuring timelines, scope, and quality requirements are met. Assist in breaking down complex tasks into actionable components with clear acceptance criteria. Identify and eliminate impediments to team progress for successful sprint delivery. Monitor project progress and provide regular updates to stakeholders. Foster a collaborative team environment, and facilitate communication among team members, stakeholders, and project managers. Maintain project metrics for transparency and update progress charts, milestones, and team capacity. Identify and mitigate risks and dependencies to ensure timely resolution and minimal impact on project timelines. Stay informed about industry trends to contribute to the improvement of project management practices. Monitor team performance metrics and provide regular updates to stakeholders. Facilitate collaboration in development teams to ensure that AI models, tools, and solutions are aligned with overall project goals. Leverage knowledge of AI technologies to help teams integrate AI capabilities into their deliverables, when applicable. Collaborate with DevOps teams to ensure seamless integration and deployment of software, including managing environments, pipelines, and automation processes. Requirements Desired Candidate profile: Bachelordegree in computer science, Engineering, or a related field. Minimum of 3 years of experience as a Scrum Master or Project Manager in a software development setting. Familiarity with AI tools and AI-related projects. Knowledge on how to create and manage sprints dashboards projects boards etc. Proficient in project management methodologies such as Scrum and Kanban. Capable of collaborating effectively with geographically dispersed teams. Demonstrated success in delivering software projects using project management best practices. Strong leadership and facilitation skills to lead and inspire cross-functional teams. Skilled in problem-solving and conflict resolution. Excellent communication and interpersonal abilities to engage with stakeholders across all levels. Possession of Scrum Master certification (CSM, PSM, or equivalent) is preferred. Experience in coaching and guiding teams on project management best practices. Experience using project management tools (e.g., Jira, Trello, Asana, MS Project) Solid understanding of software development processes, including version control, CI/CD pipelines, automated testing, and software lifecycle management. An ability to navigate technical discussions and help teams make technical decisions aligned with project goals. Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Five-day work week Company-paid lunch Company-paid transportation Night Shift Allowance Access to online learning platforms such as Udemy. Retirement benefits including Provident Fund (PF) and Gratuity Paternity & Maternity Leave Benefit National Pension Saving ","