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IT Support Specialist (L1/L2)

2 - 3 years

6 Lacs

Cochin

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

support chat linux development resolve triage escalation updating network drive okta server tigervnc dhcp networking mdm ubuntu service troubleshooting technology design agility

Work Mode

Remote

Job Type

Part Time

Job Description

    2 - 3 Years
    1 Opening
    Kochi


Role description

Overview:
Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace.

Key Responsibilities:

  • Respond to and resolve L1/L2 tickets via chat and email
  • Handle routine IT tasks:
    • Access requests
    • Ticket triage and routing
    • Escalation of complex issues
    • Updating internal knowledge base
  • Troubleshoot basic issues on:
    • MacBooks
    • Network and connectivity
  • Support end-user applications and infrastructure services

End-User Tools:

  • Google Workspace (Gmail, Drive, Groups)
  • Slack
  • Okta (Advanced Server Access & Identity Engine)
  • Notion
  • GitLab
  • TigerVNC & RDP clients
  • Frame

Infrastructure Services:

  • DHCP (isc-dhcp-server)
  • DNS (BIND)
  • Corporate networking (Meraki)
  • MDM (Mosyle)

Supported Operating Systems:

  • Ubuntu 20.04, 22.04, 24.04
  • macOS
  • Windows 10/11 and Server versions

Skills:

  • L2 IT Support
  • MacBook troubleshooting
  • Network troubleshooting
  • Basic infrastructure service support

Skills

L2 Support,Macbook Troubleshooting,Network Troubleshooting,Infrastructure Services

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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