IT Support Specialist (L1/L2)

You will be responsible for providing high-level IT support for L1 and L2 tickets primarily through chat and email in a mixed environment that includes MacBooks, remote Linux development machines, and Google Workspace. Your key responsibilities will include responding to and resolving L1/L2 tickets via chat and email, handling routine IT tasks such as access requests, ticket triage and routing, escalation of complex issues, updating the internal knowledge base, and troubleshooting basic issues on MacBooks, network and connectivity, end-user applications, and infrastructure services. You will be expected to support end-user tools such as Google Workspace (Gmail, Drive, Groups), Slack, Okta (Advanced Server Access & Identity Engine), Notion, GitLab, TigerVNC & RDP clients, and Frame. Additionally, you will provide support for infrastructure services including DHCP (isc-dhcp-server), DNS (BIND), corporate networking (Meraki), and MDM (Mosyle). The supported operating systems will include Ubuntu 20.04, 22.04, 24.04, macOS, Windows 10/11, and Server versions. The desired skills for this role include L2 IT support, MacBook troubleshooting, network troubleshooting, and basic infrastructure service support. As part of this position, you will play a crucial role in ensuring smooth IT operations and providing effective support to end-users. Join UST, a global digital transformation solutions provider that has been making a real impact through transformation for over 20 years. UST partners with leading companies worldwide, leveraging technology, innovation, and agility to drive positive change. With a dedicated team of over 30,000 employees across 30 countries, UST is committed to creating boundless impact and touching billions of lives through their transformative solutions and services.,