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IT Support Specialist (L1/L2) UST Global

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

You will be responsible for providing high-level IT support for L1 and L2 tickets primarily through chat and email in a mixed environment that includes MacBooks, remote Linux development machines, and Google Workspace. Your key responsibilities will include responding to and resolving L1/L2 tickets via chat and email, handling routine IT tasks such as access requests, ticket triage and routing, escalation of complex issues, updating the internal knowledge base, and troubleshooting basic issues on MacBooks, network and connectivity, end-user applications, and infrastructure services. You will be expected to support end-user tools such as Google Workspace (Gmail, Drive, Groups), Slack, Okta (A...

Posted 2 months ago

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