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Desktop Support Engineer -MAC and Linux UST

0 years

0 Lacs

Chennai, Tamil Nadu, India

Remote

Role Description We are seeking an experienced IT Support Engineer to provide high-level L1 and L2 support across a dynamic technical environment. This role primarily involves resolving issues via chat and email, supporting a mix of MacBooks, remote Linux development machines, and Google Workspace. The ideal candidate will be proactive, responsive, and capable of handling a variety of support tasks efficiently. Key Responsibilities Provide L1 and L2 technical support through chat and email. Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. Perform routine support tasks including: Access provisioning and management Ticket triage and routing Case escalation Internal knowledge base updates Basic troubleshooting of MacBooks and network issues Tools And Technologies End User Software: Google Workspace (Gmail, Drive, Groups) Slack Okta (Advanced Server Access and Identity Engine) Notion GitLab TigerVNC Client/Server RDP Clients Frame Infrastructure Services DHCP (isc-dhcp-server) DNS (BIND) Corporate Networking (Meraki) MDM (Mosyle) Operating Systems Supported Ubuntu (24.04, 22.04, 20.04) macOS Windows (Server, 10, 11) Desired Skills & Attributes Strong problem-solving and multitasking abilities Excellent communication skills Ability to work independently and escalate issues appropriately Familiarity with remote troubleshooting and endpoint management Skills Linux, MAC Show more Show less

Posted 3 weeks ago

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