IT Support Specialist (L1/L2) UST Global

2.0 - 3.0 years

6 - 6 Lacs

Cochin

Remote

2 - 3 Years 1 Opening Kochi Role description Overview: Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace. Key Responsibilities: Respond to and resolve L1/L2 tickets via chat and email Handle routine IT tasks: Access requests Ticket triage and routing Escalation of complex issues Updating internal knowledge base Troubleshoot basic issues on: MacBooks Network and connectivity Support end-user applications and infrastructure services End-User Tools: Google Workspace (Gmail, Drive, Groups) Slack Okta (Advanced Server Access & Identity Engine) Notion GitLab ...

Posted 3 months ago

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IT Support Specialist (L1/L2) UST

0 years

0 Lacs

Kochi, Kerala, India

Remote

Overview: Role description Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace. Key Responsibilities: Respond to and resolve L1/L2 tickets via chat and email Handle routine IT tasks: Access requests Ticket triage and routing Escalation of complex issues Updating internal knowledge base Troubleshoot basic issues on: MacBooks Network and connectivity Support end-user applications and infrastructure services End-User Tools: Google Workspace (Gmail, Drive, Groups) Slack Okta (Advanced Server Access & Identity Engine) Notion GitLab TigerVNC & RDP clients Frame...

Posted 3 months ago

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Desktop Support Engineer -MAC and Linux UST

0 years

0 Lacs

Chennai, Tamil Nadu, India

Remote

Role Description We are seeking an experienced IT Support Engineer to provide high-level L1 and L2 support across a dynamic technical environment. This role primarily involves resolving issues via chat and email, supporting a mix of MacBooks, remote Linux development machines, and Google Workspace. The ideal candidate will be proactive, responsive, and capable of handling a variety of support tasks efficiently. Key Responsibilities Provide L1 and L2 technical support through chat and email. Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. Perform routine support tasks including: Access provisioning and management Ticket triage and routing C...

Posted 5 months ago

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