IT Support Specialist (L1/L2) UST Global

2.0 - 3.0 years

6 - 6 Lacs

Cochin

Remote

2 - 3 Years 1 Opening Kochi Role description Overview: Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace. Key Responsibilities: Respond to and resolve L1/L2 tickets via chat and email Handle routine IT tasks: Access requests Ticket triage and routing Escalation of complex issues Updating internal knowledge base Troubleshoot basic issues on: MacBooks Network and connectivity Support end-user applications and infrastructure services End-User Tools: Google Workspace (Gmail, Drive, Groups) Slack Okta (Advanced Server Access & Identity Engine) Notion GitLab TigerVNC & RDP clients Frame Infrastructure Services: DHCP (isc-dhcp-server) DNS (BIND) Corporate networking (Meraki) MDM (Mosyle) Supported Operating Systems: Ubuntu 20.04, 22.04, 24.04 macOS Windows 10/11 and Server versions Skills: L2 IT Support MacBook troubleshooting Network troubleshooting Basic infrastructure service support Skills L2 Support,Macbook Troubleshooting,Network Troubleshooting,Infrastructure Services About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Posted 2 days ago

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IT Support Specialist (L1/L2) UST

0 years

0 Lacs

Kochi, Kerala, India

Remote

Overview: Role description Provide high-level IT support for L1 and L2 tickets, primarily through chat and email. Support a mixed environment including MacBooks, remote Linux development machines, and Google Workspace. Key Responsibilities: Respond to and resolve L1/L2 tickets via chat and email Handle routine IT tasks: Access requests Ticket triage and routing Escalation of complex issues Updating internal knowledge base Troubleshoot basic issues on: MacBooks Network and connectivity Support end-user applications and infrastructure services End-User Tools: Google Workspace (Gmail, Drive, Groups) Slack Okta (Advanced Server Access & Identity Engine) Notion GitLab TigerVNC & RDP clients Frame Infrastructure Services: DHCP (isc-dhcp-server) DNS (BIND) Corporate networking (Meraki) MDM (Mosyle) Supported Operating Systems: Ubuntu 20.04, 22.04, 24.04 macOS Windows 10/11 and Server versions Skills: L2 IT Support MacBook troubleshooting Network troubleshooting Basic infrastructure service support Skills L2 Support,Macbook Troubleshooting,Network Troubleshooting,Infrastructure Services

Posted 3 days ago

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Desktop Support Engineer -MAC and Linux UST

0 years

0 Lacs

Chennai, Tamil Nadu, India

Remote

Role Description We are seeking an experienced IT Support Engineer to provide high-level L1 and L2 support across a dynamic technical environment. This role primarily involves resolving issues via chat and email, supporting a mix of MacBooks, remote Linux development machines, and Google Workspace. The ideal candidate will be proactive, responsive, and capable of handling a variety of support tasks efficiently. Key Responsibilities Provide L1 and L2 technical support through chat and email. Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. Perform routine support tasks including: Access provisioning and management Ticket triage and routing Case escalation Internal knowledge base updates Basic troubleshooting of MacBooks and network issues Tools And Technologies End User Software: Google Workspace (Gmail, Drive, Groups) Slack Okta (Advanced Server Access and Identity Engine) Notion GitLab TigerVNC Client/Server RDP Clients Frame Infrastructure Services DHCP (isc-dhcp-server) DNS (BIND) Corporate Networking (Meraki) MDM (Mosyle) Operating Systems Supported Ubuntu (24.04, 22.04, 20.04) macOS Windows (Server, 10, 11) Desired Skills & Attributes Strong problem-solving and multitasking abilities Excellent communication skills Ability to work independently and escalate issues appropriately Familiarity with remote troubleshooting and endpoint management Skills Linux, MAC Show more Show less

Posted 2 months ago

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