661 It Support Jobs - Page 22

Job Title: IT Security & Systems Administrator Location: Bangalore Company: Optimo Capital Lending to MSMEs | 300 Employees | 50 Branches About the Role: We are seeking an experienced IT Security & Systems Administrator to manage endpoint, SaaS, and network security for our NBFC. This role focuses on safeguarding devices, data, and communications across 50 branches, supporting 250+ field staff and 50+ office users. Key Responsibilities: Manage endpoint security (laptops, mobile devices) via MDM tools (e.g., Intune, Jamf). Administer Google Workspace (Gmail, Drive, Calendar) — access, permissions, SSO, MFA. Enforce device compliance — encryption, patching, antivirus. Monitor and secure internet usage, VPNs, and internal Wi-Fi. Oversee SaaS tools security — CRM, HRMS, communication tools (e.g., Slack, Zoom). Maintain asset inventory — issuance, tracking, and remote wipe for lost devices. Handle user provisioning/deprovisioning and access control during employee lifecycle. Respond to phishing, account compromise, or lost/stolen device incidents. Ensure compliance with RBI guidelines and relevant IT security frameworks. Train staff on basic cybersecurity hygiene and device best practices. Install, configure, and maintain servers, networks, firewalls, and related hardware/software. Monitor system performance, troubleshoot issues, and apply timely patches or updates. Provide technical support for system and network issues, ensuring minimal disruption to operations. Manage user accounts, access control, and system security policies in line with company guidelines. Perform regular data backups and disaster recovery testing. Maintain and manage IT asset inventory, including procurement and license renewals. Ensure compliance with cybersecurity best practices and company IT policies. Requirements: 8+ years in IT security or systems admin roles, preferably in BFSI or branch-heavy orgs. Experience with Google Workspace admin, MDM tools, and SaaS security. Understanding of compliance and endpoint security in regulated environments. Strong troubleshooting, documentation, and communication skills. Nice to Have: Prior experience in NBFCs or organizations with distributed teams. Exposure to SOC2/ISO27001 processes.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Greetings from Rivera Manpower Servies, Currently we are hiring for Technical support for leading company. Please call on the below number for further clarification. Saranjeet: 8095708201 Note : Hindi Is mandatory Process: Techncial Support Designation: Advsior 1 Description: Its a trouble shooting job to support the user with different technical situations. Salary : 4lpa Qualification: 12th or Above Experience: Minimum 1 year of expericne in customer service or technical support Shifts: Day Shifts Week Off: Fixed Sat and sun Off * Note : Hindi is mandatory

About The Position As the IT Workforce Enablement (WE) Lead, you will lead a team of managed service personnel who deliver IT WE Services (Service Desk, desktop support, printers, A/V-Conference Rooms, etc ) to support business operations You will oversee day-to-day operations, organize and monitor work processes, and allocate resources This role is part of the core foundational IT support team for the GCC, thus expectations to grow and develop skills, capability, and depth beyond current job description scope is expected, Key Responsibilities This position leads IT WE operations by developing team schedules, assigning, and monitoring work; gathering resources; implementing productivity and customer service standards; resolving operations problems Controls expenditures by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions Delivers high performance by enforcing performance, quality, and customer service standards, Key Objectives Deliver secure and reliable IT Workforce Enablement Services to GCC aligned to the Chevron Enterprise IT service model Plan and manage IT WE Service changes efficiently and effectively to meet GCC and Chevron Enterprise IT requirements Build effective working relationships with GCC stakeholders, Chevron Enterprise IT, and managed service partners Roles & Responsibilities Lead and serve as point of escalation on operational incidents and service escalations for IT WE Services Serve as GCC Escalation and coordination point for IT Service Desk Services provided by Chevron Enterprise IT Align and partner with Chevron Enterprise IT in the evergreen of IT Service Operations Provide support to internal and external divisions for events and programs, including some nights or weekends as needed (after-hours and weekends), Lead a variety of assignments related to the support of virtual town halls Lead in growth and build out of WE IT Services as the GCC matures Lead efforts in the purchasing of hardware, software, and technical services to ensure adherence to technical and security specifications Create and manage technical inventories, documentation, reports, and metrics Ensure On-Call support and remote support as needed Function as technical lead with supervisory responsibilities of managed service activities Plan, organize, and assign work for the team, communicate and define expectations, and provide technical guidance, Establish team goals that support organizational objectives by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, and evaluating outcomes, Maintain customer service standard by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, Complete customer service operational requirements by scheduling and assigning team members and following up on work results, Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system requirements, Assess customer satisfaction with services by designing and implementing satisfaction surveys, analyzing and interpreting results, Responsible for continued learning and development in current position expectation and growing in other technical area, Required Qualifications EDUCATION Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field, EXPERIENCE Requires at least 7-10 years of technology experience in IT Service support and supporting IT infrastructure (MS Windows/Azure Environment) including desktops/notebook computers, Printers, networks, conference/Audio Visual rooms in an Enterprise Environment (+500 users) At least 2 years in a supervisory/leadership role in the IT Service Delivery space, Preferred Qualifications TECHNICAL CERTIFICATIONS CISSP, Azure Fundamentals (AZ900) EXPERIENCE Experience in IT Infrastructure and IT Service Support for GCC setup or new company setup in India for large companies (+1,000), Chevron ENGINE supports global operations, supporting business requirements across the world Accordingly, the work hours for employees will be aligned to support business requirements The standard work week will be Monday to Friday Working hours are 8:00am to 5:00pm or 1 30pm to 10 30pm, Chevron participates in E-Verify in certain locations as required by law,

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world, What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First, IT Support Specialist So what does an IT Support Specialist doThink of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues You are the go-to person for first level technical support for internal customers to provide resolutions to technical concerns which will result in minimal recurring issues, As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings, As an IT Support Specialist , you will: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity, As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates, You will assist in conducting user's application testing during program implementation, migration, and system maintenance, You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i-e hardware/software installation) and/or knowledge-based troubleshooting techniques, Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems, Do you have what it takes to become an IT Support Specialist Requirements: At least 1 year minimum experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course, Knowledge of I T systems and equipment as well as their installation, configuration, maintenance, and repair, Has vast working knowledge of I T requirements/demands in call center operations and corporate organizations particularly in the area of Operations support, We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer able to document problems and solutions for customers and other technical support personnel, You have good time and project management skill Excellent English communication skills both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelor's Degree in Computer Science or Information Technology Work Location / Work Schedule / Travel: Fully Onsite Five Working Days Rotational Shifts How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs, DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know, We invite you to explore all TaskUs career opportunities and apply through the provided URL https:// taskus /careers/ ,

Details: Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities, Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Job Requirements Details: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Knowledge of Windows OS and troubleshooting skills Knowledge/experience in VDI support Experience in applications like O365, Teams, WebEx Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a "will do' attitude Takes responsibility and follows through on issues to closure and root cause resolution Demonstrable desire to achieve

Imagine being the driving force behind seamless operations and exceptional customer experiences. In this role, you'll lead the resolution of issues with our tools and processes, providing necessary follow-up and assistance with the IT support team to resolve errors appropriately. Your proactive approach and keen attention to detail will make you an invaluable asset to our team. Picture yourself identifying root causes, determining action plans for future occurrences, and ensuring process adoption by all involved areas. If you're ready to take ownership and make a difference, this is the opportunity for you About You You are a motivated individual with a strong background in Sales and/or finance. Your expertise in SAP, Microsoft Office tools, and personnel management, combined with your analytical and problem-solving skills, make you a valuable asset to our team. You thrive in a fast-paced environment, managing multiple tasks simultaneously and influencing decisions with your assertive communication. Your ability to establish effective working relationships and drive continuous improvement projects sets you apart. You also: Have a degree in finance. Have at least five years of experience in Sales and finance Analysis. Can maintain a work schedule of 9-hour shifts which includes late night shifts. Have a solid understanding of internal control and relevant processes. Strong verbal and written communication skills. Ability to prioritize and drive multiple tasks simultaneously. Continuous process improvement mindset. Your role will involve: Daily follow-up on incidents escalated by users through the support portal, referring to the IT CAS or IT SAP team depending on the type of issue to provide appropriate solutions. Follow-up on open incidents with the support team, including root cause analysis meetings and possible solutions/alternatives and testing the solution to be implemented (CAS - SAP). Implementing the training plan for CAS tool users, including improvements and new functionalities, to increase tool efficiency and reduce incidents caused by process errors. Evaluating and supporting improvement projects derived from root cause analysis of reported incidents or new functionalities requested by commercial or financial teams. Approving and maintaining proper review of CAS system access, according to SOX controls 8.2.3 - 8.2.8 (semi-annual), as we'll as creating user delegations via FFID and reviewing generated accesses against the support documentation sent through the service portal. Creating and reviewing support KPIs for the CAS tool and applying self-service strategies for recurring process errors and incident reduction. Providing support and sending requested information for audits related to the CAS tool.

To provide support to Group Financial Control, reporting into AVP, VAT & Financial Control and help with the ongoing monitoring of the financial control activities across the Group. The role also involves supporting with the VAT related control activities. Key Accountabilities: Generic Accountability Support with monitoring of the various control and governance activities (e.g., Account Ownership and Verification, Internal Accounts Review, etc.) across Group Finance. Timely identification and escalation to line manager and follow-up on the resolution of issues related to the above activities. Monitor the ongoing BAU activities and sub-processes involved with VAT. Job Context: Specific Accountability Follow-up and escalate non-submissions / delays in the monthly Account Ownership and Verification (AOV) process as per the agreed escalation matrix. Support with obtaining additional information, such as, corrective action plans, action owners and target dates from the units for issues reported in the IAR. Assist during consolidation and preparation of the monthly Account Ownership and Verification (AOV) dashboard. Minute agreed action items when review meetings are conducted with stakeholders. Liaise with account owners to obtain reconciliation files and supporting documents at the time of conformance testing. Review the reconciliations provided and make observations where deficiencies are noted, or amounts are un-reconciled. Communicate such observations to the line manager. Review accounts against nature and those with static balances beyond 90 days. Engage with the concerned units and obtain clarifications / justifications. Monitor the daily VAT exception reports. Coordinate and follow-up with stakeholders to obtain the necessary clarifications for those exceptions and communicate the same to the line manager. Maintain an updated tracker of VAT issues and exceptions identified during the daily monitoring exercise and support with their resolution. Support with the monthly Trial Balance and VAT Payable account reconciliations. Flag differences to IT support teams and follow-up for their resolution. Assist with the daily PL review and identify anomalies with VAT collection. Seek guidance from the line manager on the required course of action. Participate in sample testing activities and random validations that would help obtain assurance over the functioning of the VAT process. Support the line manager with automation initiatives and opportunities to enhance manual VAT processes. Support with any other ad-hoc tasks assigned to the control team. Qualifications Minimum Qualification Banking or Finance Degree Minimum Experience 1-3 years of experience with accounting and controls. Goo

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Skills: Domain Networks/IT Support/Firewalls/Security Appliances Department: Information Technology. Eligibility: B.E/B.Tech/MCA Responsibilities: Good knowledge on Windows systems & domain networks. Having an understanding of firewalls & security appliances. Hands-on knowledge on handling IT support tickets and managing teams. Good Communication skills (Written & Oral)

We are seeking a seasoned Talent Acquisition Specialist with over 5 years of experience focused on hiring for Information Technology (IT) and Networking roles. The ideal candidate will have deep expertise in sourcing, assessing, and recruiting technical professionals across domains such as network engineering, cybersecurity, cloud infrastructure, and IT support. This role will partner with hiring managers to build robust pipelines and ensure timely and high-quality hires. Key Responsibilities: Own end-to-end recruitment for IT and Networking positions, including job postings, sourcing, screening, interviewing, and offer negotiation. Collaborate with department heads and technical teams to understand current and future hiring needs. Use multiple sourcing channels including LinkedIn, job boards, employee referrals, social media, and recruitment events to identify top talent. Conduct technical screening and pre-assessment of candidates to evaluate experience and domain knowledge. Maintain strong candidate pipelines for critical roles and reduce time-to-fill. Provide an excellent candidate experience throughout the hiring process. Track and report recruitment metrics such as time-to-hire, cost-per-hire, and sourcing effectiveness. Stay updated with market trends and salary benchmarks in the IT and Networking space. Ensure recruitment processes comply with company policies and labor regulations. Partner with external recruitment agencies and technical platforms when necessary. Job Category: Functional Job Type: Full time Job Location: Noida Experience: 5-10 years Position : 1 Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Basic server Knowledge Switches and Routers Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Job Description Job Purpose: To provide support to Group Financial Control, reporting into AVP, VAT & Financial Control and help with the ongoing monitoring of the financial control activities across the Group. The role also involves supporting with the VAT related control activities. Key Accountabilities: Generic Accountability Support with monitoring of the various control and governance activities (e.g., Account Ownership and Verification, Internal Accounts Review, etc.) across Group Finance. Timely identification and escalation to line manager and follow-up on the resolution of issues related to the above activities. Monitor the ongoing BAU activities and sub-processes involved with VAT. Job Context: Specific Accountability Follow-up and escalate non-submissions / delays in the monthly Account Ownership and Verification (AOV) process as per the agreed escalation matrix. Support with obtaining additional information, such as, corrective action plans, action owners and target dates from the units for issues reported in the IAR. Assist during consolidation and preparation of the monthly Account Ownership and Verification (AOV) dashboard. Minute agreed action items when review meetings are conducted with stakeholders. Liaise with account owners to obtain reconciliation files and supporting documents at the time of conformance testing. Review the reconciliations provided and make observations where deficiencies are noted, or amounts are un-reconciled. Communicate such observations to the line manager. Review accounts against nature and those with static balances beyond 90 days. Engage with the concerned units and obtain clarifications / justifications. Monitor the daily VAT exception reports. Coordinate and follow-up with stakeholders to obtain the necessary clarifications for those exceptions and communicate the same to the line manager. Maintain an updated tracker of VAT issues and exceptions identified during the daily monitoring exercise and support with their resolution. Support with the monthly Trial Balance and VAT Payable account reconciliations. Flag differences to IT support teams and follow-up for their resolution. Assist with the daily PL review and identify anomalies with VAT collection. Seek guidance from the line manager on the required course of action. Participate in sample testing activities and random validations that would help obtain assurance over the functioning of the VAT process. Support the line manager with automation initiatives and opportunities to enhance manual VAT processes. Support with any other ad-hoc tasks assigned to the control team. Qualifications Minimum Qualification Banking or Finance Degree Minimum Experience 1-3 years of experience with accounting and controls. Good analytical skills and good command of MS applications, especially MS Excel. Good interpersonal and communication skills, both verbal and written. Willingness to learn new tasks

Qualification : BE/BTech /MCA, MSC Batch : 2018-25 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in Top MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-40k CT : Bala 7305455719 Required Candidate profile Looking for Hardware Network Engineers Having Career Gap? Unable to get JOB in IT? Workng in NON-IT? NO WORIES We will help you to get IT job location Chennai Intersted Candidate CT-7305455719 T & C

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities

Indus Parking Services (IPS) is an emerging parking enforcement company headquartered in Gurugram, India. Our team consists of highly focused and motivated professionals with extensive expertise in parking management. We specialise in preventing unauthorised parking across commercial properties, residential complexes, and other locations. Indus Parking Service manages the entire parking enforcement process efficiently and also provides operational support to Euro Parking Services . We are looking for an enthusiast IT Executive to join us, who will play a key role in supporting the organization's network infrastructure. This position is designed to provide hands-on experience in network administration, troubleshooting, and maintenance. The Network Intern will work closely with the IT team to contribute to the efficiency and security of the organization's network systems. As an IT Executive , your responsibilities will include: Checking the automatic number plate recognition (ANPR) cameras working remotely. Managing daily reports of camera functioning/non-functioning site-wise. Troubleshooting network issues remotely and liaising with the service team in the UK with regular reports and updates. Ensuring data is migrating and maintaining logs of transfer. Working on configuration and maintenance of ANPR cameras. Checking static IP 3G/4G mobile data consumption. Checking the status of the virtual machines. Troubleshooting of desktop issues related to network, software, and hardware. The ideal candidate working as an IT Executive will display: Strong troubleshooting and problem-solving skills Familiarity with Windows/Linux operating systems and networking concepts Knowledge of computer hardware, printers, and office systems Ability to manage multiple tasks and prioritise effectively Strong interpersonal and communication skills Benefits of working with IPA Indus Parking Services as an IT Executive ; Employee of the month. Casual Fridays. Regular performance review to encourage internal growth. Schedule: 9-hour shift Rotational Shifts Excellent communication skills, including verbal and written.

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities

Provide technical support to customers via phone, email, or chat for various IT-related issues. Troubleshoot and resolve customer complaints related to software, hardware, network problems, and other technical issues. Collaborate with internal teams to escalate complex cases and ensure timely resolution. Maintain accurate records of customer interactions using CRM software. Stay updated on product knowledge and industry trends to provide effective solutions. Interested Candidates feel free to reach out at :- Akanksha Srivastava Calling- 8858474127 WhatsApp - 9625310110

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues on laptops, desktops, printers, and CCTV systems. Configure Outlook email clients for efficient email communication. Troubleshoot LAN connectivity issues and perform network maintenance tasks as required. Install new software applications and configure settings for optimal performance. Offer remote assistance to resolve technical queries via phone or video conferencing. Desired Candidate Profile 1-2 years of experience in desktop engineering with expertise in desktop support, IT support, system support, laptop support, printer support, outlook configuration, hardware troubleshooting, LAN support, cctv installation, printer troubleshooting, and network troubleshooting. Strong knowledge of Windows operating systems (Windows 7/8/10) and basic networking concepts. Excellent problem-solving skills with ability to work independently on-site at client locations. Interested candidates can apply and share the resume on Below credentials Mail-akanksha.singh@3i-infotech.com WhatsApp No- 9810870964

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role