665 It Support Jobs - Page 21

Executive Assistant POSITION PURPOSE: The admin role will be responsible for executing tasks assigned by the Leadership Team. He/she will support Digital Hub Lead and the rest of the team on queries, small team events, travel and System related works if and where needed. YOUR TASKS AND RESPONSIBILITIES: In scope in I phase Travels: Travel research: flight, train connection etc. Taxi, car research, booking Travel documentation arrangement (visa, one-pager etc.) Hotels research Booking management (refunds, cancellation etc.) Events: Virtual meetings support Team building events/activities/restaurants research, ideas etc. Office space management Smart buy: Placing orders on behalf of the manager/assistant well desribed orders Status check Call back info Smartbuy research System: Invoice inconsistencesies - research Gathering information Invoices management, contact with vendors, hotels etc Others: IT Support research on availabe sources Gifts, celebrations ideas, researches etc. In scope later on Travels: Complex travel booking on behalf of manager Events: On site meetings events support Smart buy: Non-standard requests on behalf of manager System: Preparing specific Concur reports requiring access to manager s profile Others: Microsoft Office Support (creating PP, drawing Excel tables, proofreading text) Prima Support (preparing content for the distribution list), IT follow ups Admin Support (mobility, team celebrations, agenda preparation, non-typical requests) Microsoft Office Support updatingupgrading PPTX, creating presentations Creating graphicsc, posts etc. WHO YOU ARE: Qualification: Graduate/Postgraduates with Any Specification Experience: Minimum 3 - 6 years of Administration/ Front Office / Customer Service/ Travel Management Experience

Required Qualification and Skills: - B.E., / B.Tech., (Cs/IT)., or B.Sc ., (Cs/IT)., - Minimum 4 + Yrs Experience. - BSF ERP, Micromen ERP, ERP Implementations, Software - Implementations and IT Coordinations. - Job Location: Virudhunagar (Next to Madurai District). - Experience in the Construction or Interiors company is a plus. Job Describtion: FKRA-1: Software Co-ordination: - As the Software Coordinator, you will be responsible for all aspects of corporate enterprise resource. - Planning in a projected, matrix team environment. - Manage and communicate tasks/timelines for a given implementation Software. FKRA-2: Software Implementation: - Install the software and Create procedures for using IT across departments and projects. - Design, develop, and implement software applications based on user requirements and organizational objectives. FKRA -3: Software Training: - Design & release new workflows, applications, and enhancements. Introduction to the software - Key features and functionalities - Advanced tools and best practices - Determine specific goals for the training (e.g., improve efficiency, reduce errors). - Survey employees and managers to understand their current skill levels and needs regarding the software. - Address any issues or bugs reported by users after deployment. FKRA -4: Corrections & Resolving the Errors: - Analyse, diagnose and resolve technical issues reported by users or detected by monitoring tools. - Provide technical support to end-users, addressing their inquiries and resolving issues promptly. - Develop and conduct training sessions to educate users on best practices and system functionalities.

Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Microsoft outlook Required Candidate profile Knowledge of network security practices and anti-virus programs Excellent problem solving & multitasking skills Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batches

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools. Interested candidates please share profile to naveenkumar.t@inspirisys,com / WhatsApp to 9600894014

JOB SUMMARY : We are seeking a proactive and detail-oriented IT Executive (Fresher) to join our growing IT team. This role will provide hands-on experience in supporting day-to-day IT operations across our diagnostic centers. If you're a tech-savvy graduate eager to launch your career in the healthcare diagnostics industry, this is the perfect opportunity for you. KEY RESPONSIBILITIES : Assist in day-to-day technical support for desktops, laptops, printers, and network-related issues. Perform installation, configuration, and troubleshooting of hardware and software. Support IT infrastructure operations including LAN, WAN, routers, switches, and firewalls. Maintain asset inventory and documentation of IT systems. Coordinate with vendors for IT equipment procurement and repairs. Provide support for internal systems including LIS (Laboratory Information System), HIS (Hospital Information System), and ERP tools. Ensure timely escalation and resolution of IT incidents and service requests. Participate in data backup and recovery procedures. Monitor system performance and suggest improvements. Stay updated with emerging IT trends relevant to healthcare diagnostics.

Role & responsibilities System setup and maintenance, network management, technical support, security and back up , software development and documentation, Preferred candidate profile candidate with proficiency in windows networking and cloud platforms , smooth operations of computer system networks, software , hardware and ERP to meet the needs of organisation.

Dear All, Greetings from TDS Placements ! We have opening for AMAZON Gumgaon location for the post of Associate Picker/Packer/Supervisor / HR/ Data Entry/ IT Engineer. Call for Interview - 8237939828,9501631360

Role & responsibilities :- a. Understanding of Ticket process & SLAs-Incidents/service requests & FCR. b. He/She will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. c. Providing technical support, including identifying problem incidents with their subsequent resolutions. d. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. e. Creating Profiles to users for customizing desktop settings. f. Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. g. Planning and executing routine repairs and system upgrades. h. Making use of helpdesk systems to prioritize work-load and updating queries and calls. i. Installed and configured various applications Softwares Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer. j. Identify & suggest possible improvements on processes & procedures. k. Ensures the compliance by adhering to the standard processes/templates defined for the department. Interested candidates can contact us directly, send their resume to careers@geekayinfotech.com, or WhatsApp their resume to 7710917782.

Job Details Job Purpose We are seeking a skilled IT Service Desk Technician to join our team. The ideal candidate will be responsible for providing first-level technical support and assistance to our end users (employees and clients). This role requires excellent problem-solving skills, a strong understanding of IT systems, strong analytical skills, solid understanding of IT systems and processes, and the ability to communicate effectively with users at all levels. Key Responsibilities: Serve as the first point of contact for all IT-related inquiries and issues. Provide first-level technical support to end-users via ServiceNow ticketing system, phone, email, and teams chat. Log, manage, and prioritize service desk tickets to ensure timely resolution. Troubleshoot and resolve basic hardware and software issues. Assist with password resets, account unlocks, and other routine IT tasks. Escalate complex issues to higher-level support teams as necessary. Maintain accurate documentation of issues and resolutions. Provide excellent customer service and ensure user satisfaction. Collaborate with other IT team members to improve support processes. Stay updated with the latest IT trends and technologies. . Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. 2+ years of experience in an IT support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network protocols and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certification in ITIL or CompTIA A+ is a plus. Required Certifications: CompTIA A+: This certification covers essential IT skills and is ideal for entry-level IT support roles 1. ITIL Foundation: This certification provides a basic understanding of IT Service Management (ITSM) and is widely recognized in the industry Shift Timings and Work Hours: Shift Timings: Rotational shifts including morning, evening, and night shifts. Work Hours: 8-hour shifts with a 1-hour break, totaling 9 hours per shift. Availability: Must be available to work weekends and holidays as needed. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: PharmaLex India Private Limited Equal Employment Opportunity Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

We are seeking a skilled IT Service Desk Technician to join our team. The ideal candidate will be responsible for providing first-level technical support and assistance to our end users (employees and clients). This role requires excellent problem-solving skills, a strong understanding of IT systems, strong analytical skills, solid understanding of IT systems and processes, and the ability to communicate effectively with users at all levels. Key Responsibilities: Serve as the first point of contact for all IT-related inquiries and issues. Provide first-level technical support to end-users via ServiceNow ticketing system, phone, email, and teams chat. Log, manage, and prioritize service desk tickets to ensure timely resolution. Troubleshoot and resolve basic hardware and software issues. Assist with password resets, account unlocks, and other routine IT tasks. Escalate complex issues to higher-level support teams as necessary. Maintain accurate documentation of issues and resolutions. Provide excellent customer service and ensure user satisfaction. Collaborate with other IT team members to improve support processes. Stay updated with the latest IT trends and technologies. . Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. 2+ years of experience in an IT support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network protocols and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certification in ITIL or CompTIA A+ is a plus. Required Certifications: CompTIA A+: This certification covers essential IT skills and is ideal for entry-level IT support roles 1. ITIL Foundation: This certification provides a basic understanding of IT Service Management (ITSM) and is widely recognized in the industry Shift Timings and Work Hours: Shift Timings: Rotational shifts including morning, evening, and night shifts. Work Hours: 8-hour shifts with a 1-hour break, totaling 9 hours per shift. Availability: Must be available to work weekends and holidays as needed.

Immediate Requirement: Looking for an immediate candidate for a Desktop Support Engineer position. Only candidates from Mumbai are eligible to apply. Experience- 3 to 6 Year Interview Process: 1st Round: Virtual Interview 2nd Round: Face-to-Face (F2F) Interview Location: Mumbai, Goregaon Job Description : Day to day operation and administration as per the activities conducted by the engineer. Desktops/Laptops/ printers Administration. On Site facility management at Mumbai and off site facility management/telephonic support at Regional offices as and when required. Antivirus Management. Windows patch management. Inventory/IT Asset Management. Back-up and recovery management. Outlook mail administration. Internet/Proxy management. Coordination with the third party vendors for IT Assets under warranty/proprietary support. In house Data center management with support vendors (Servers/ UPS / Network Switchs / Firewall etc.) Windows OS 7 / 8 /10, Windows server 2008/2012 administration Active directory Domain controller management In house ERP system support Local lan & wi-fi network management Microsoft Teams, Google Meet, Zoom Meeting Virtual audio video conferencing management.

Job Description The IT Support Analyst is a member of the IT Support team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers. Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk. Assist in the on-boarding and training of new employees. Other duties as assigned EDUCATION Associate degree in information systems, Business, or related field, or equivalent experience. TECHNICAL SKILLS Computer hardware components, systems, and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS SPECIAL REQUIREMENTS SPECIFIC TO JOB Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem-solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required EXPERIENCE PC support background and experience working in a call center / phone support environment. Additional Job Description Manage the L1 SD operation to optimize its efficiency and maximize support to the end-users. Supervise the operational level troubleshooting activity, identify cause of problems, and provide solutions to prevent further occurrences Provide technical guidance and consults with other IT teams, Lines of Business, Senior Leadership, etc. Manage workflow, SLAs, OLAs, ticket assignment and metrics review Maintain and ensure compliance to firm policies, procedures, and standards Work closely with Service Desk Manager and support projects and initiatives, Leadership Planning appropriate staffing levels Interviewing, selecting, orientating and training new staff Communicating performance expectations Providing ongoing feedback, recognition, mentoring, and coaching Delivering annual performance review Creating career growth opportunities and employee development plans Customer Relations Manage, report, and identify improvement opportunities through monitoring of customer feedback through various channels (CSAT surveys, phone audits, requested escalations, etc.) Work closely within Information Technology to communicate customer issues/feedback and develop plans to incorporate changes, fixes, or improvements as identified Change Management Participate in IT Change Management to ensure standard procedures are used for efficient and prompt handling of all changes to IT Services to minimize impact of any related incidents upon service. Monitor, report on, and develop actions plans for IT trends including, but not limited to those related to deployments, upgrades, end user responsivity, incident management instances, and industry trends. Communicate changes appropriately to support, IT, lines of business, and end users as needed. Facilitate escalation within the Service Desk and Information Technology, conduct technical calls, and provide backup to support staff as necessary.

Role & responsibilities Technical Support Vendor Support Client Satisfaction (Internal/External) Quality process -Compliance and Improvement Interpersonal Skills

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. We are looking for an Audio Engineer to Support the Audio Systems team on an FTE Basis. Previous experience on Audio specific systems and tests would be beneficial. Dedicated support for Audio systems teams Handling initial hardware bring up for all the programs. (includes base rework, mounting parts, quick testing, and allocation). Regular circuitry reworks on platforms and HW support for all the Audio systems programs Enabling test platforms like MTP, CDP, QRD, EVMs, emulators, interposers and add on cards etc. Upgrading versions of the test boards with component reworks, module, and chip replacement. Ensuring ESD and ESH compliance in lab Competitor analysis support. Executing standard tests with thermal, acoustic specification, while setting up audio and other data capture equipment. Experience with standard lab HW like scopes, multimeters and audio specific equipment such as APX, Laser Vibrometer etc.. Audio systems team asset inventory and test equipment management Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. *Completed advanced degree in a relevant field may be substituted for up to one year (Masters = one year) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Title:Cloud/ITSM Project Manager-PI Experience5-10 Years Location:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File. Data Backup. Desktop/ Laptops/Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor Management End user data backup English (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations, Troubleshooting problems and quikc support to Printer, Outlook, Laptop, Desktop, OS, ticketing tool

Job Title: IT Support Engineer Department: IT & Services Experience: 1-3 Years Location: Noida & Mumbai Education Qualification: B.Tech/BCA/Bachelors in relevant field. Summary: The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills. Responsibilities: - Provide L1 and L2 technical support to end-users remotely and in-person. - Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications - Install, configure, and maintain computer systems and peripherals. - Perform routine system maintenance tasks, such as backups and virus scans. - Document all support requests and resolutions in the ticketing system. - Escalate complex issues to senior IT staff when necessary. - Participate in on-call support rotation as required. - Assist with IT projects, such as network upgrades and software deployments. - Maintain a positive and professional attitude at all times. Technical Skills: - Operating Systems: Windows (all versions), macOS (preferred) - Networking: TCP/IP, DNS, DHCP - Hardware: PCs, laptops, printers, scanners, servers - Software: Microsoft Office Suite, Active Directory, antivirus software - Scripting/Programming: (Optional) PowerShell, Bash, Python Qualifications: - Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) - 1-3 years of experience in an IT support role - Strong knowledge of Windows operating systems - Experience with troubleshooting network connectivity issues - Experience with common desktop applications (e.g., Microsoft Office Suite) - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Ability to prioritize and manage multiple tasks.

Novel Ofce is in search of a talented and dedicated Network Support to join our innovative IT team. The ideal candidate will play a key role in maintaining and optimizing our cutting-edge network infrastructure, ensuring seamless connectivity for our dynamic workplace solutions. KEY RESPONSIBILITIES: Troubleshooting and Issue Resolution: Diagnose and resolve network-related issues reported by end-users or detected through monitoring tools. Collaborate with team members to analyse and troubleshoot network problems promptly. Network Monitoring and Maintenance: Assist in monitoring network performance, ensuring optimal functionality and addressing potential concerns proactively. Participate in routine maintenance tasks, such as updates, patches, and system upgrades. Conguration and Installation: Aid in the conguration, installation, and maintenance of network equipment, including routers, switches, rewalls, and other hardware devices. Collaborate with senior team members to implement network changes and improvements. Documentation: Maintain accurate and up-to-date documentation of network congurations, procedures, and troubleshooting steps. Contribute to the creation and improvement of standard operating procedures (SOPs). Collaboration: Work closely with cross-functional teams, including system administrators, security professionals, and other IT personnel. Participate in team meetings, providing insights and updates on ongoing projects. QUALIFICATIONS: Bachelors degree in computer science, Information Technology, or a related eld. Working knowledge of network devices such as router, rewall, switches, and VPNs. Certications such as (CCNA), CompTIA Network etc preferred. 0-6 months of experience required. Only Male candidates can apply. Should own a vehicle for travel purpose.

Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Location :HSR Layout Bangalore WFO Interested candidates can share resume to namita.g@cielhr.com Administrator with 3-5 years of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem-solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills. Key Responsibilities: • Provide L1 and L2 technical support to end-users for hardware, software, and network- related issues, both remotely and on-site. • Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows Server) and various software applications. • Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals. • Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity tools. • Administer user accounts, permissions, and group policies in Active Directory. • Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management. • Monitor system performance, identify potential issues, and implement proactive solutions. • Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues. • Document IT procedures, solutions, and inventory accurately. • Participate in IT projects, including system deployments, migrations, and upgrades. • Educate users on best practices for IT security and system usage. • Collaborate with other IT team members and departments to resolve complex issues. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. • 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support role. • Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users. • Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses. • Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server environments). • Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.). • Good knowledge in Google Workspace and Google Admin. • Familiarity with Active Directory, Group Policy, and user account management. • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). • Strong problem-solving and analytical skills with a keen attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate). • Experience with ticketing systems and IT service management (ITSM) best practices. • Knowledge of virtualization technologies (e.g., VMware, Hyper-V). • Experience with endpoint security solutions (antivirus, anti-malware).

Job Title: IT Helpdesk/Desktop Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

Responsibilities: * Provide hardware & network support * Troubleshoot desktop issues on LAN * Maintain system performance & security * Collaborate with teams for effective resolutions * Manage laptop & desktop maintenance Over time allowance Leave encashment

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne

As a Network and IT Support Engineer, you will be responsible for the installation, maintenance and troubleshooting of IT systems, Network infrastructure and CCTV systems. Networking concepts of LAN,WAN Installation and configuration of networking devices, server, storage, ITsystem Familiarity with CCTV system technologies. Install, configure, and maintain IT Systems and Network hardware and software. Troubleshoot and resolve network issues. networking protocols (e.g., TCP/IP, DNS, DHCP). Install, commission, and maintain CCTV systems, including cameras, NVRs, Video Management Server and Applications and associated equipment. Troubleshoot and repair CCTV system malfunctions. Interpret and understand proposal documents, schematics, and drawings related toCCTV systems. Site visit and project planning Maintain accurate records of installations, maintenance, and repair Minimum of 2 years proven track record in any Networkingany, IT Services, Video surveillance and Telecom &Internet companies.

Provide technical support via phone, email, and chat to customers. Troubleshoot and resolve software, hardware, and network-related issues. Guide customers through step-by-step problem-solving procedures. Document customer interactions, issues, and resolutions in the ticketing system. Escalate unresolved issues to the engineering or development team as required. Assist with installation, configuration, and product usage guidance. Stay up-to-date with product updates, new features, and industry trends. Ensure customer satisfaction by delivering prompt and professional support. Cross/up-selling, customer referrals, lead tracking, and TSS completion.