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IT Support & Infrastructure Engineer

3 years

0 Lacs

Mumbai Maharashtra India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

support software network onboarding offboarding provisioning inventory reliability collaboration controls security data backup audits compliance documentation server citrix networking wan management troubleshooting scripting automation powershell itil jira

Work Mode

Remote

Job Type

Full Time

Job Description

IT Support & Infrastructure Engineer

Company: Agam Capital

Mumbai

Full Time (No Remote)


Key Responsibilities:

User Support & IT Operations


  • Provide day-to-day IT support to employees (Windows laptops, software, network connectivity, printers, etc.).

  • Manage onboarding and offboarding IT setup for employees, including provisioning of laptops, access, and user accounts.

  • Troubleshoot hardware/software/network issues and coordinate warranty or vendor support when needed.

  • Maintain asset inventory and software license compliance.

Remote Desktop & Infrastructure Support


  • Collaborate with the global IT team to implement and maintain a mirrored Remote Desktop Services (RDS) setup in India.

  • Monitor performance, uptime, and reliability of the remote desktop infrastructure in collaboration with the NY-based team.

  • Manage access controls, user profiles, and security settings within the RDS environment.

  • Support setup of VPNs, secure connectivity, and endpoint protection across all user devices.

  • Manage the leased line connectivity.


IT Process & Security


  • Enforce company IT policies, data security standards, and backup protocols.

  • Provide support for periodic IT audits or compliance checks.

  • Keep documentation updated for all procedures, configurations, and support issues.


Qualifications & Skills:


  • Bachelor’s degree in Computer Science, IT, or related field.

  • 3+ years of experience in IT support and infrastructure roles.

  • Strong working knowledge of:

  • Windows OS (client and server), Active Directory

  • Remote Desktop Services / Citrix / VDI platforms

  • Networking fundamentals – LAN/WAN, firewalls, VPNs

  • Endpoint management tools (e.g., Intune, JAMF, etc.)
  • Experience supporting cloud-based productivity tools (Microsoft 365, Google Workspace).

  • Excellent troubleshooting and interpersonal skills.

  • Ability to work independently and manage multiple priorities across two locations.


Preferred Qualifications:


  • Experience in a global IT environment or working with distributed teams.

  • Basic scripting or automation skills (PowerShell, Bash).

  • Familiarity with ITIL framework or ITSM platforms (e.g., Jira, ServiceNow).

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