IT Support Executive

IT Support Executive 

We are seeking a proactive and technically skilled individual to provide comprehensive support across all IT systems, networks, hardware, and software. The ideal candidate will be responsible for managing company-wide data, troubleshooting technical issues, maintaining IT infrastructure, and implementing technological upgrades to enhance organizational productivity and efficiency. 

Key Responsibilities: - 

• Managing operations such as computer networks, hardware, software like MS Teams, Office 365, OneDrive, SharePoint, OneNote, Calendar, NAS, Cloud, Outlook, Windows 10.  
• Identifying potential problems with existing systems and recommending improvements to existing processes  
• Manage IT Inventory for the company with updated information all the time.  
• Manage the company LAN/WAN and troubleshoot any related issues reported by users.  
• Implementing new technologies to improve efficiency and productivity  
• Ensure accurate management, security, and backup of company data. 
• Handle company email accounts and maintain compliance with data governance policies. 
• Able to troubleshoot mobile devices like the iMac and iPhone. 
• Provide on-site technical support to system users by troubleshooting issues of hardware and software issues. 
• Maintain systems, install new equipment like Printer, Wifi, Cameras, Biomatrix, Boster. 

Skills & Qualifications 

• Bachelor's degree in computer science, Information Technology, or related field 
• Minimum 2-3 years of experience in IT support or systems administration. 
• Excellent desktop and office apps troubleshooting skills. 
• Strong hands-on experience in Windows 10, Exchange Online/SharePoint/OneDrive, LAN/WAN, MDM, and Microsoft Office Suite. 
• Must know different communication Tools like MS Teams, Office 365, Zoom, WebEx, etc. 
• Must know any relevant IT Asset Management tool. 
• Must have sound knowledge of Windows Networking.