IT Support Engineer

You will be responsible for managing, maintaining, and supporting the IT infrastructure of the organization. This includes providing technical support and troubleshooting hardware and software issues for desktops, laptops, printers, and mobile devices. Additionally, you will be tasked with ensuring network security, diagnosing and resolving network, system, and application issues, and installing, configuring, and updating software and operating systems. In terms of network and system management, you will be required to maintain LAN, WAN, Wi-Fi, and VPN connectivity, monitor server performance, backups, and data security, and implement and manage firewalls, antivirus, and other security measures. You will also play a crucial role in user support and training by assisting employees with IT-related queries, providing basic training on software/tools, and setting up and managing user accounts, email configurations, and system access. As part of IT asset management, you will need to keep an up-to-date inventory of IT equipment and software licenses, as well as coordinate with vendors for hardware and software procurement. Furthermore, you will be responsible for ensuring regular data backups and disaster recovery plans are in place, implementing cybersecurity best practices to protect company data and IT infrastructure. The ideal candidate for this role should possess a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 1-3 years of experience in IT support or system administration. Proficiency in Windows, MacOS, and Linux operating systems, as well as hands-on experience with networking, routers, firewalls, and VPNs, are also required. This is a full-time position with health insurance benefits included. To apply, please provide your current location, current CTC, expected CTC, and notice period. The work location for this role is in person.,