IT Support Engineer / Jr. Systems Engineer

WE WILL ONLY CONSIDER CANDIDATES FROM MUMBAI, PUNE, HYDERABAD

Overview

We are seeking a proactive, analytical, and detail-oriented IT Support Engineer to support daily IT operations, system maintenance, and customer communication. This role works directly under the Technical Lead and is ideal for someone who is technically strong, eager to learn, and capable of thinking creatively when solving problems.

Excellent English communication skills—both written and verbal—are mandatory.

Key Responsibilities

Technical Support & Troubleshooting

• Assist with Level 1 and Level 2 support requests under the supervision of the Technical Lead.

• Troubleshoot hardware, software, network, and system issues.

• Support Windows desktops/laptops, printers, scanners, and VoIP systems.

• Perform basic network diagnostics (LAN, switches, Wi-Fi).

• Escalate complex issues with clear notes, documentation, and root-cause observations.

System Maintenance & Monitoring

• Monitor alerts, backups, patch updates, and endpoint security platforms.

• Perform routine system and device maintenance.

• Assist with user account setups, permissions, and onboarding/offboarding tasks.

Documentation & Communication

• Create accurate and well-structured ticket notes and technical documentation.

• Write professional emails and client updates using clear, grammatically correct English.

• Communicate with clients calmly, clearly, and respectfully at all times.

Installations & Deployments

• Assist the Technical Lead during hardware, network, and facility installations.

• Prepare devices for deployment, including imaging, configuration, and testing.

Team Collaboration

• Follow established processes, SOPs, and escalation guidelines.

• Collaborate closely with the Technical Lead and wider team.

• Participate in internal training, knowledge sharing, and skill-building activities.

Required Skills & Qualities

Technical Skills

• 1–3 years of IT support or MSP experience preferred.

• Strong understanding of Windows OS, Office 365, and basic networking concepts.

• Experience with ticketing systems (PSA).

• Familiarity with Active Directory, shared drive management, and MFA is a plus.

• Knowledge of RMM tools and remote troubleshooting strongly preferred.

Communication Skills

• Excellent verbal communication in English.

• Strong written English for tickets, documentation, and client communication.

• Ability to explain technical issues clearly and professionally to non-technical users.

Soft Skills & Work Ethic

• Analytical thinker with strong diagnostic and problem-solving capabilities.

• Creative, outside-the-box approach when standard solutions do not apply.

• Proactive and self-motivated.

• High attention to detail, accuracy, and follow-through.

• Positive attitude, eagerness to learn, and strong sense of responsibility.

• Works well under guidance and thrives in a team environment.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications (optional but preferred).