IT Support Engineer

Competent and experienced with various types of IT hardware and software including Servers, Computers, Laptops and Networking equipment. Travelling to partner sites to support technical issues hands-on as well as complete complex projects. Work alongside team to resolve issues and complete project work. Conduct on-site maintenance, installations, and surveys. Collaborate with the Help desk Team to handle escalated support requests. Familiar with a job/ticket management system and the ability to accurately log down information and record time spent. Experience with scoping and implementing IT solutions. Competent and experienced with various types of IT hardware and software including Servers, Computers, Laptops and Networking equipment. Knowledge and experience in migrating businesses to cloud technologies such as Microsoft 365 using Teams, SharePoint and Exchange Online. Manage video conferencing solutions like Zoom Webinars, collaboration suites like Google Workspace & Slack, Productivity apps like Microsoft Office 365, Asset Management tools like Zoho and Anti virus software’s like Anti-virus. Manage configuration and maintenance of laptop and mobile devices running Windows and MacOS, Android and iOS. Configure and maintain Firewall devices, switches, network access points. Manage CCTV setup - configuration and maintenance of Centers and CO. Act in alignment with user needs and system functionality to contribute to organizational policy. Manage inventory of assets. Manage vendors, negotiate with suppliers of software, computers, and IT equipment. Vendors can be for laptop leasing, device maintenance and more. Manage the company's and Centers internet connection infrastructure. Organize the audio-visual equipment and hosting software (Zoom) for team and company events. Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently. Plan and undertake projects to improve and upgrade key IT systems. Produce relevant documentation and project plans. Manage, configure, and develop Regional Lan & WAN Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge.   The candidate must also: Have excellent telephone and email communications. Be approachable and friendly. Be able to organize and prioritise workload. Be able to work within a team, facilitating team interaction. Be willing to work outside of core-hours when the need arises. Be willing to travel