IT Support Engineer

Company Name: GS-IT
Job title: IT Remote Support Engineer
Experience- 0 to 6 months

Click the link to know more about our company: https://www.gs-it.ae/

JOB RESPONSIBILITIES

• Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication.
• Serve as the first point of contact for our clients seeking technical assistance over the phone, email, and ticketing tool.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels.
• Walk the customer through the problem-solving process remotely.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update the customer about the support status and make a record in the ITIL tool.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

SKILLS REQUIRED

• Good communication and time-management skills
• Excellent knowledge in Desktop & Network support
• Proven experience as a Support Engineer or other customer support role
• Good Knowledge in Office365 and other IT peripherals
• Ability to work under pressure and prioritize tasks based on urgency and importance. Open to working flexible hours, including shift-based schedules
• Motivation to learn new skills and technologies.
• Critical thinker and problem-solving skills Degree in Information Technology, Computer Science or equivalent
• Experience with any ITIL tool is a plus

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Expected monthly salary

Experience:

• IT support: 1 year (Preferred)