IT Support Engineer

Job description:

The IT Support Engineer role at Hartek Group requires a skilled professional with expertise in troubleshooting, networking, and IT infrastructure management. The ideal candidate should possess strong problem-solving abilities and be proficient in resolving technical issues efficiently. Preferably, the candidate should be a local resident, familiar with the regional context and dynamics, enabling effective support and collaboration within the organization's operational environment.

Responsibilities & Key Deliverables:

1. End-User Support:

• Provide first and second-level support to employees for hardware, software, and network issues.
• Troubleshoot incidents reported via ticketing system, email, or calls, and ensure timely resolution.
• Assist users with system access, email, VPN, and cloud applications (Office 365, Teams, SharePoint).

2. System & Device Management:

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Perform routine maintenance and updates on workstations and servers.
• Assist in patch management, software updates, and license management.

3. Network & Security Support:

• Support basic network troubleshooting (LAN/Wi-Fi connectivity, switches, routers).
• Monitor and escalate security incidents, ensuring compliance with IT policies.
• Manage user accounts, permissions, and access controls in Active Directory / Azure AD.

4. Project & Implementation Assistance:

• Support IT projects such as Office 365 deployments, policy rollouts, and system upgrades.
• Coordinate with senior engineers for implementation tasks and documentation.

5. Documentation & Reporting:

• Maintain records of IT assets, configurations, and resolved incidents.
• Prepare reports on support tickets, recurring issues, and system health.

6. Skills & Competencies:

• Strong troubleshooting skills for hardware, software, and basic networking.
• Hands-on experience with Windows OS, Office 365, Azure AD, and cloud applications.
• Good communication, problem-solving, and time-management skills.
• Ability to work in a team and follow IT processes and guidelines.

Qualifications:

• Graduate in IT, Computer Science, or related field.
• Certifications like CCNA or MCSE preferred.
• Azure certification is a plus.
• Training in relevant technologies is mandatory for onboarding.

Job Type: Full-time

Work Location: In person