IT Support Engineer, Associate

Job Description

General information Country India State Telangana City Hyderabad Job ID 44932 Department Information Technology Description & Requirements Position Summary Provides application support for a specific set of Infor products and other third-party reporting application. This role is required to work on shifting schedule (either APAC,EMEA or US) Essential Duties Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage Track and monitor application issues through the centralized ticketing system. Responds to incidents, record incident activity and solving problems Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process Performs user administration to internal applications. Manages workload effectively and provides accurate accounting of work and time allocation. Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages Provides input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting Infor software and other enterprise products Basic Qualifications 2+ years of previous application support 1+ years’ experience of SQL (Microsoft/Oracle/DB2/Postgre) Strong analytical skills. Ability to consistently perform in a high pressure, deadline oriented global environment. Good organizational skills. Clear communication skills in both verbal and written/electronic mode. Familiar with basic function of Reporting applications Knowledgeable on any of the Reporting Applications (Birst / Power BI/ Tableau / SSRS / Domo) Preferred Qualifications 2+ of application and/or business process experience. Proven software application troubleshooting skills. Background in functional business area Solid track record in an operational/support role, understands incident, problem or change management and how to drive stability across organizations. Strong and keen focus on operational performance metrics and trend analysis Ability to write a SQL script from scratch and ability to understand existing scripts Knowledge on Microsoft Power Platforms About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.