Work from Office
Full Time
Key Responsibilities:
A. Technical support:
1. Serve as the first line of tech support for internal teams and brand customers2. Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.3. Liaise with SaaS providers for escalations, configuration, and performance issues4. Maintain issue logs and work with tech/product teams to drive long-term fixes
B. Onboarding & training:
1. Support brand onboarding and ensure smooth WMS integration2. Train users on key workflows and basic troubleshooting
1. 1-3 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred)2. Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar3. Strong problem-solving ability and clear communication skills4. Comfortable working in a fast-paced, startup environment5. Bonus: Familiarity with APIs, debugging, or basic SQL.
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