About PATRA Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines. Mode of Work : Both WFH & WFO Job Location : Hyderabad Flexible for rotational shifts including night Open for travelling to other PATRA offices based on business needs CORE DUTIES: Responsible for designing, organizing, modifying, installing, and supporting the company's network systems. Designs and supports LANs, WANs, Internet and intranet systems, network segments, VPN tunnels, and Wifi systems. The Sr. Network Administrator is expected to provide escalation technical support for the team and be a lead in network project implementations. Configure and support LANs, WANs, VPNs, IPSec tunnels, network segments, Internet, and intranet systems. Install and maintain network hardware and software and create network diagrams and SOPs. Analyze and isolate network issues. Monitor networks to ensure security and availability to specific users and systems. Complete firewall and switch log reviews to identify areas of opportunity. Evaluate and modify system configurations to improve network performance. Complete service desk tickets. Develop automation scripts for Firewall and Switches. Resolve Escalations needs for the Networking team. Determine network and system requirements. Support relationship development with ISPs across India locations (TATA, Airtel, etc.) Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations Design and deploy networks infrastructure, including VLANs, DHCP scopes, firewall access rules etc. Assign routing protocols and routing table configuration for Layer3 site to site and switch routing. Support customers with IPSEC tunnel configurations using Phase 2 NATing. Manage Cisco switch stacks in operations centers. Assign configuration of authentication and authorisation of directory services. Support scaled deployments of VPN configurations and other network optimisations. Maintain Intrusion Detection, Intrusion Prevention and network AV/AM systems. EQUAL EMPLOYMENT OPPORTUNITY Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
Facilities executives are responsible for providing financial and administrative support to the executive in a professional and timely manner. Needs to work one-to-one with the team on a wide variety of matters. The candidate must be flexible to meet the demands of our growing organization. The ideal candidate will have a cheery disposition, impeccable organizational skills and ready to work in shifts. Job Role and responsibilities This role act as the primary point of contact between the executives and internal/external clients. Basic knowledge on HT & LT equipment (Transformers, DG & Breakers). Knowledge on UPS system. Knowledge on HVAC system, FAS and PAS systems. PPM calendar preparation & management-based OEM protocol. Knowledge on housekeeping services. Have command on HK chemicals. Able to manage HK & Electrical team. Handle requests, feedback, and queries quickly and professionally. Daily facility rounds for facility upkeeping. Should understand the basic financial terminology and be able to manage. Monitor office supply levels; reorder when appropriate. Produce professional-quality reports, presentations, and briefs. Perform the task accurately which is delegated by team members & mentors. Must take care of MEP material inventory and management. Maintain strong relationships with vendors on supplies and services. Develop and carry out an efficient documentation and filing system for both paper and electronic records. Maintain a daily electronic journal, arrange meetings and appointments, and provide reminders as needed, maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations. Job requirements and qualifications Minimum Graduation/Diploma with Electrical background preferable. Good organisational and time management skills. Ability to work under pressure and tight deadlines. Excellent interpersonal skills. Outspoken and written communication skills. Knowledge of office management systems and procedures. Excellent time management skills and ability to prioritise work. Attention to detail and problem-solving ability. Collaborate with team members to achieve better results. Able to work in a highly productive lean team environment,
Roles & Responsibilities: Minimum 4Yrs + System administration experience. In Depth Knowledge Windows servers administration (AD, DHCP, WDS and DNS.) and Linux administration Backups administration (Veeam software) Vulnerability resolving skills (rapid7, bitsight, upguard) VMware administration Storage Management (Synology, Qnap, NetApp) strong knowledge in scripting language. Guide NOC team for resolving the issues. Disaster Recovery Planning Servers Patching SOP document preparation and SOC/ISO audit documentation. Knowledge in Loadbalancer cloud Knowledge (AWS,AZURE,GCP ) User Management Incident Handling Good Knowledge in servers hardware. Basic networking. Quickly diagnose and resolve system issues and outages to minimize impact. Antivirus (CrowdStrike, Sophos) Monitor and audit security logs for suspicious activities Research and Development for key IT infrastructure and strategies. Ensure redundancy and stability for all critical systems. Escalate/communicate issues and concerns as necessary. Good troubleshooting skills. Excellent written and verbal communication. Certifications are an added advantage. should be comfortable with rotational shifts (A,B,EST,C) Accountable: Ensuring that service processes and procedures are delivered and operated according to professional practices and standards. Managing, processing and coordinating appropriate and timely response to Incidents and Servicedesk requests. Team Player Take ownership for assigned tasks and be proactive. Perform all duties with a level of integrity and honesty that represents Patra in a positive manner. Minimum Requirements At least 4yrs of experience in monitoring and handing server and network related issues. Bachelors degree, Any IT certifications are added advantage. Working Conditions Work from home/Office Minimum internet speed of 50 mbps download and 10 mbps upload; Directly connected into modem; No satellite
About Patra If you're good at what you do, work anywhere. If you're the best at what you do, come to work at Patra! We are leading the way in providing Technology-Enabled Services to the insurance industry. We have a culture first approach that puts inclusivity and work/life balance at the forefront. About this job As part of the Data, Analytics & Reporting team, the Data Analyst will be responsible for collecting, organizing and analyzing the business data. This individual will work closely with divisions throughout the organization to develop and implement strategies that leverage data to enable enhanced decision making. The ideal candidate will possess sound technical skills in BI & RDBMS, as well as sound exposure in analytics and generating business insights. Core Responsibilities: Data Collection: Assist in collecting, cleansing, and organizing data from various sources Research opportunities for data acquisition and new uses for existing data Recommend ways to improve data reliability, efficiency and quality Design, build, maintain and optimize ETL for loading data marts and the EDW Data Modeling: Prototype the development of databases, data collection systems and data analytics Design, implement and maintain logical and physical data models for operations data stores and the enterprise data warehouse Data Analysis: Identify, analyze, and interpret trends or patterns in datasets Interpret data, analyze results using statistical techniques and provide ongoing insights Report Generation: Design and build comprehensive reports/dashboards to inform business decisions Prepare reports and visualizations Communicate findings to business users Leadership Train data analysts on proper use of data models and ETLs Support: Train end users on new reports and dashboards Monitors and maintains data load jobs Responds to end user requests for data or help with reports Minimum Requirements - Education & Experience A bachelors degree or equivalent in relevant fields such as Engineering, Economics, Finance, Computer Science or Statistics. Minimum 5 years of relevant experience in data analytics with basic knowledge of Relational Database Management Systems. P&C insurance and consulting experience preferred. Knowledge, Skills and Abilities: Ability to create basic data visualisation outputs for business users Proficiency in Excel or other visualisation tools Capable of working under deadlines while maintaining accuracy Aware of workflow in CRM / support / service ticketing systems Entry-level data analyst skilled in transforming raw data into actionable insights and efficiently handling ad-hoc data queries Experience with the following tools: Tableau and databases SQL Server Compensation: Competitive Salary / Benefits / PTO Physical Requirements* Constantly perform desk-based computer tasks Frequent sitting Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds Sort/file paperwork, rarely twist/bend/stoop/squat * Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Work Standards Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned Subject to and expected to comply with all applicable Patra Corp policies and procedures
Key Responsibilities Own and drive measurable operational efficiency initiatives across the organization Lead implementation and integration of new technologies (including AI) into our core processes with both internal technology teams as well as potential third-party partners Identify and eliminate inefficiencies throughout the insurance transaction lifecycle Partner with operations, product, and technology teams to embed scalable solutions that strengthen both bottom line and customer relations Manage projects end-to-end, holding stakeholders accountable for results Develop and implement standardised processes and best practices across teams Act as the connective tissue between technology innovation and front line operations Prepare and present performance improvement outcomes to executive leadership Qualifications & Skills 10+ years in P&C insurance processing operations, with a focus on process optimisation Proven experience driving technology and AI integration & adoption in operational settings Demonstrated success in delivering measurable cost savings or efficiency gains Deep knowledge of insurance processing procedures, systems, workflows, and transaction processes Adept at stakeholder management: peers, execs, cross-functional teams Strong written and verbal communication skills; experience with global teams a plus Experience in or working with BPOs such as EXL, WNS, Cognizant, etc. is a plus Lean / Six Sigma helpful but not a substitute for practical, strategic insurance process delivery mindset
Core Duties Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers (e.g., Network, System, Engineering, etc.) and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades, and software installs with elevated profile rights. Roles & Responsibilities: Manage Help Desk tickets promptly Willing to work in shifts between the hours of 6 am 6 am IST/24*5 Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, by chat, by email, or over the phone. Write training manuals. Respond to email messages for customers seeking help. Ask questions to determine the nature of the problem. Walk customers through the problem-solving process. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Follow up with customers to ensure the issue has been resolved. Run reports determining malfunctions that continue to occur. Good command over written & verbal English communication Keep asset inventory of all equipment, software, and licenses Manage all installations, repairs, maintenance, and test tasks via a remote tool or in-person support at the Users location or Patra’s office Maintain user PCs, including upgrades and configuration as needed General awareness of computer systems, PC repair, and network management Ability to deploy, configure, and support operating systems on desktop Understanding and appreciation for information security within systems and user devices.
Role & responsibilities Minimum 4Yrs + System administration experience. In Depth Knowledge Windows servers administration (AD, DHCP, WDS and DNS) and Linux administration Backups administration (Veeam software) Vulnerability resolving skills (rapid7, bitsight, upguard) VMware administration Storage Management (Synology, Qnap, NetApp) strong knowledge in scripting language. Guide NOC team for resolving the issues. Disaster Recovery Planning Servers Patching SOP document preparation and SOC/ISO audit documentation. Knowledge in Loadbalancer cloud Knowledge (AWS,AZURE,GCP ) User Management Incident Handling Good Knowledge in servers hardware. Basic networking. Quickly diagnose and resolve system issues and outages to minimize impact. Antivirus (CrowdStrike, Sophos) Monitor and audit security logs for suspicious activities Research and Development for key IT infrastructure and strategies. Ensure redundancy and stability for all critical systems. Escalate/communicate issues and concerns as necessary. Good troubleshooting skills. Excellent written and verbal communication. Certifications are an added advantage. should be comfortable with rotational shifts (A,B,EST,C) Accountable: Ensuring that service processes and procedures are delivered and operated according to professional practices and standards. Managing processing and coordinating appropriate and timely response to Incidents and ServiceDesk requests. Team Player Take ownership for assigned tasks and be proactive. Perform all duties with a level of integrity and honesty that represents Patra in a positive manner. Minimum Requirements At least 4yrs of experience in monitoring and handing server and network related issues. Bachelors degree, Any IT certifications are added advantage. Working Conditions Work from Home/Office Minimum internet speed of 50 mbps download and 10 mbps upload; Directly connected into modem; No satellite Interpersonal Skills: The ability to work well with Patra colleagues.
Role and Responsibilities: Lead the IT Client Support group with a focus on communication, co-ordination, collaboration & co-operation. Ensure accuracy, compliance in planning and execution of Patra and Client policies. Lead weekly and monthly team calls to ensure proper prioritization is given to ticket urgency and severity. Develop and maintain Client Support Standard Operating Procedures (SOP), revising them as needed to enhance efficiency and accuracy. Generate various reports on Team performance across all services and geographies. Collaborate with functional leaders, IT Leaders, legal, finance and HR Business Partners (HRBPs) to solve challenges that cross between departments. Provide insights and analysis to stakeholders, including leadership in India and North America. Periodically assess existing practices, recommending enhancements for improvement. Act as a subject matter expert, offering timely advice, direction, and recommendations on how to improve services to the business and our clients. Train team on effective communication across the board Required Skills/Abilities: Basic understanding of IT networks, VPN, Remote Desktop, platforms such as VDI and Citrix, and MFA methods. Proven willingness and ability to learn our business Able to meet deadlines consistently within a project management perspective Capacity to thrive in a fast-paced, high-pressure environment. Proficient in Microsoft Office Suite or similar software, with a capacity for quickly learning new or updated tools. Player-coach leader with the ability to produce individual results while coaching and developing team members. Self-starter with the ability to operate independently under minimal guidance. Flexibility to accommodate varying schedules to engage with US team members.
About Patra: Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines. Role & responsibilities : Role Overview Responsible for overseeing all financial activities and reporting for Patra India, ensuring accurate financial reporting, compliance, and strategic financial planning. This role acts as a financial leader, partnering with business unit management to drive performance, manage risk, and support decision-making. Key Responsibilities Responsible for timely, accurate, and routine delivery of the India financial statements, including local India books Manage and oversee all financial operations for the business unit, including accounting, budgeting, forecasting, and reporting. Prepare, analyze, and present financial statements and reports to senior management. Develop and implement financial strategies aligned with business objectives. Ensure compliance with internal controls, company policies, and regulatory requirements (USGAAP, IGAAP, India Companies Act, etc.). Lead monthly, quarterly, and year-end close processes. Identify and implement cost-saving measures and process improvements. Conduct financial risk assessments and develop mitigation strategies. Liaise with Internal Audit as well as statutory auditors and manage internal/external audit processes. Collaborate with cross-functional teams to provide financial insight and support business initiatives. Mentor and develop accounting staff within the business unit. Coordinate with Shared Service Centers (SSC) and other business units to ensure alignment with global accounting objectives. Develop and monitor KPIs relevant to the business unit and finance operations. Take ownership of and ensure compliance with local statutory requirements, including coordination of audit, tax filings, etc. Supervise successful completion of projects such as system implementations, global audits, and ad hoc initiatives. Core Competencies Technical & Analytical Financial Analysis & Reporting: Provide functional support to the Controller by offering financial analysis, budgeting assistance, planning, and forecasting services, enabling informed decision-making and the development of future business strategies. Accounting Expertise: Deep understanding of accounting principles, regulatory standards, and financial systems (SAP, Oracle, ERP). Risk Management: Identify, assess, and mitigate financial risks. Attention to Detail: Demonstrate meticulous attention to detail and provide valuable recommendations to the leadership team. Business Acumen Strategic Planning: Align financial strategies with business goals; support long-term growth and profitability. Commercial Insight: Understand business drivers and market trends; provide actionable recommendations. Leadership & Collaboration Team Guidance: Provide guidance and a road map for the Finance Team to perform their duties effectively and efficiently. Stakeholder Management: Collaborate with other department team members and HODs to connect if any disconnects arise and provide mitigation plans/solutions. Decision Quality: Make timely, well-informed decisions using relevant data. Operational Excellence Process Improvement: Identify gaps/leakages in the system and fix them wherever necessary in coordination with the Controller. MIS & Reporting: Assist the reporting Manager in preparation of MIS reports for top Management on financial performance and books closure process. Management Reporting: Deliver focused, innovative, and balanced reporting that stimulates management action; reporting should be thought-provoking and action-oriented. Internal Controls: Maintain a system of internal control to reduce risk and enable continuous operational excellence. KPI Implementation: Implement and control KPIs for Finance Operations and for the Team. Digital & Technology Digital Competency: Familiarity with digital tools, automation, and AI in finance; adapts to evolving technology. Personal Effectiveness Accountability: Take ownership of outcomes; drive results and meet deadlines. Adaptability: Respond effectively to change and ambiguity. Integrity: Maintain high ethical standards and confidentiality. Finance-Specific Competencies Cash Management: Aid in the structure of cash management processes that set an adequate liquidity buffer. Regulatory Compliance: Ensure all regulatory compliances applicable to Finance are followed and alert Controller/Management if any gaps are identified. Issue Resolution: Knowledge of handling issues/concerns arising out of regular accounting functions. Preferred candidate profile Bachelors or Masters degree in Accounting, Finance, or related field. CPA, CMA, or equivalent certification preferred. 5+ years of progressive experience in accounting/finance, with at least 2 years in a supervisory or controller role. Experience with ERP systems (SAP, Oracle, etc.) and advanced Excel skills. Strong communication, organizational, and problem-solving skills. Equal Employment Opportunity: Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
Core Duties: We are seeking a skilled Integration Engineer with expertise in Python and Apache Airflow (preferably on Amazon MWAA) to design, build, and maintain secure and scalable data pipelines. The role involves working with diverse integration technologies including SQL, XML, JSON, REST/SOAP APIs, FTP/SFTP, and SSL certificates. You will be responsible for monitoring, troubleshooting, and optimizing workflows across cloud (AWS) and on-premises environments. The position requires collaborating with clients, business users, and technical teams to analyze requirements and deliver integration solutions. Experience with AWS services such as S3, Lambda, SNS, and SQS is essential. Knowledge of CI/CD practices, Terraform, and cloud native orchestration tools is a plus. Key Responsibilities: Design, develop, and maintain integration workflows using Python and Apache Airflow (preferably on Amazon MWAA). Build and support scalable, reliable, and secure data pipelines across cloud (AWS) and on-premises environments. Work with JDBC/SQL/RDBMS, XML, JSON, REST APIs, SOAP Web Services, FTP/SFTP, and XML Schemas. Manage, monitor, and troubleshoot existing integrations to ensure high availability and performance. Analyze integration requirements, perform gap analysis, and create detailed technical design documents. Maintain a comprehensive source/destination field mapping library. Ensure secure integration processes using SSL-based APIs and certificates. Collaborate with clients, technical teams, and business users to gather requirements and deliver solutions. Maintain architectural and technical documentation for all integration solutions. • Experience with Business Systems like Netsuite, Concur, Hubspot, Monday.com, Okta, etc or equivalent. Required Skills & Qualifications: 2+ years of hands-on experience with Python based integration development. Working knowledge of Apache Airflow, preferably via Amazon MWAA (Managed Workflows for Apache Airflow). Solid understanding of AWS services commonly used in data and integration pipelines (e.g., S3, Lambda, SNS, SQS). Strong understanding of integration patterns and middleware technologies. Proficiency in SQL, XML, JSON, and web services (REST/SOAP). Experience with FTP/SFTP, SSL certificates, and secure data transmission. Familiarity with Okta SSO and API-based authentication mechanisms. Excellent problem-solving, communication, and documentation skills. Ability to work independently and collaboratively in a fast-paced environment. Ability to develop Python based API and expose it via AWS. Preferred Qualifications: Experience with Python based Integration Development. Experience with Amazon MWAA, or other AWS orchestration tools. Familiarity with API and Integration Pipeline Development. Familiarity with CI/CD pipelines and DevOps practices. Good to have but not mandatory - Terraform Knowledge. Equal Employment Opportunity Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
Job Role and responsibilities The primary task of a BPO executive is to handle queries from customers or clients and provide them with a solution. Must show the willingness to learn new things every time and then. Have to reach supervisor or team leader for any concern Giving a resolution to the customers or clients should be the whole and sole responsibility. Effective in providing customer service & resolution to their complicated queries and issues. Efficient in goal setting and should be able to avoid any escalations by maintaining the relevancy and quality in work. Need to be flexible enough to adapt to any environment or changes happening in the sector. Should be patient enough and quite motivated towards learning new things and executing them effectively on a day-to-day basis. A person should also have a clear view of what the current market trend is. Should be proactive and enthusiastic in performing new tasks or handling new challenges Need to concentrate on giving billing, and non-billing tasks will be avoided. One should always follow the protocol. The associate has to effectively deal with the customers within a time. Self-motivation to work under his/her own initiative Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle. Ability to proficiently use computer and standard office equipment Knowledge, understanding, and compliance with company policies and procedures. Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification Should maintain the data confidentiality and follow the norms and procedures of the company
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