Process Executive Trainee

Job Role

• The primary task of a BPO executive is to handle queries from customers or clients and provide them with a solution.
• Must show the willingness to learn new things every time and then.
• Have to reach supervisor or team leader for any concern
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Effective in providing customer service & resolution to their complicated queries and issues.
• Efficient in goal setting and should be able to avoid any escalations by maintaining the relevancy and quality in work.
• Need to be flexible enough to adapt to any environment or changes happening in the sector.
• Should be patient enough and quite motivated towards learning new things and executing them effectively on a day-to-day basis.
• A person should also have a clear view of what the current market trend is.
• Should be proactive and enthusiastic in performing new tasks or handling new challenges
• Need to concentrate on giving billing, and non-billing tasks will be avoided.
• One should always follow the protocol.
• The associate has to effectively deal with the customers within a time.
• Self-motivation to work under his/her own initiative
• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle.
• Ability to proficiently use computer and standard office equipment
• Knowledge, understanding, and compliance with company policies and procedures.
• Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification
• Should maintain the data confidentiality and follow the norms and procedures of the company