IT Service Delivery Manager

Roles & Responsibilities

• Own and manage end-to-end IT service delivery for incidents and service requests
• Ensure SLA, KPI, and service quality compliance
• Lead new service implementations and transition to operations
• Act as the primary escalation point for service delivery and operational issues
• Collaborate with business stakeholders to gather and translate requirements
• Lead, mentor, and manage IT operations and service delivery teams
• Coordinate with internal teams and vendors for smooth service execution
• Drive continuous service improvement and operational efficiency
• Monitor service performance and address risks and priorities proactively

Preferred Skills

• Strong understanding of IT Service Management (ITSM) processes
• (Incident Management, Service Requests, SLA Management)
• Proven experience in IT Operations or Service Delivery Management
• Excellent stakeholder communication and coordination skills
• Strong leadership, team management, and escalation handling abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ITSM tools such as ServiceNow or similar
• ITIL certification or ITIL framework knowledge preferred

Job Type: Full-time

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person