Key Roles & Responsibilities Provide end-user IT support for 65–80 desktops and laptops , including Windows OS installation, upgrades, patching, and troubleshooting Diagnose and resolve hardware, software, printer, and peripheral issues Administer Active Directory (user onboarding/offboarding, access control, password management) Manage antivirus and endpoint security , monitor alerts, and respond to incidents Perform basic network troubleshooting (LAN, Wi-Fi, DNS, DHCP) and coordinate with ISPs/vendors Maintain IT asset inventory and manage device lifecycle Create, update, and follow IT SOPs for support, security, and incident handling Support AWS Workspaces user access and basic troubleshooting Assist in ISP BCP drills and ensure internet uptime Required Skills & Qualifications 3–5 years of experience in IT Support, Desktop Support, or System Administration Strong hands-on experience with Windows OS installation and troubleshooting Working knowledge of Active Directory administration Experience managing antivirus/endpoint security solutions Basic understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi) Experience coordinating with ISPs and IT vendors Ability to document processes and create clear SOPs Good communication and user-support skills Preferred Skills Experience supporting a mid-sized enterprise IT environment Familiarity with ITIL-based incident and problem management Exposure to AWS WorkSpaces or basic AWS support Basic knowledge of backup, security, and compliance practices Strong organizational and time-management skills Job Type: Full-time Pay: ₹300,000.00 - ₹450,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Work Location: In person
Roles & Responsibilities Own and manage end-to-end IT service delivery for incidents and service requests Ensure SLA, KPI, and service quality compliance Lead new service implementations and transition to operations Act as the primary escalation point for service delivery and operational issues Collaborate with business stakeholders to gather and translate requirements Lead, mentor, and manage IT operations and service delivery teams Coordinate with internal teams and vendors for smooth service execution Drive continuous service improvement and operational efficiency Monitor service performance and address risks and priorities proactively Preferred Skills Strong understanding of IT Service Management (ITSM) processes (Incident Management, Service Requests, SLA Management) Proven experience in IT Operations or Service Delivery Management Excellent stakeholder communication and coordination skills Strong leadership, team management, and escalation handling abilities Ability to manage multiple priorities in a fast-paced environment Experience with ITSM tools such as ServiceNow or similar ITIL certification or ITIL framework knowledge preferred Job Type: Full-time Pay: ₹300,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person