IT System Engineer -Cloud Support

Key Roles & Responsibilities

• Provide end-user IT support for 65–80 desktops and laptops, including Windows OS installation, upgrades, patching, and troubleshooting
• Diagnose and resolve hardware, software, printer, and peripheral issues
• Administer Active Directory (user onboarding/offboarding, access control, password management)
• Manage antivirus and endpoint security, monitor alerts, and respond to incidents
• Perform basic network troubleshooting (LAN, Wi-Fi, DNS, DHCP) and coordinate with ISPs/vendors
• Maintain IT asset inventory and manage device lifecycle
• Create, update, and follow IT SOPs for support, security, and incident handling
• Support AWS Workspaces user access and basic troubleshooting
• Assist in ISP BCP drills and ensure internet uptime

Required Skills & Qualifications

• 3–5 years of experience in IT Support, Desktop Support, or System Administration
• Strong hands-on experience with Windows OS installation and troubleshooting
• Working knowledge of Active Directory administration
• Experience managing antivirus/endpoint security solutions
• Basic understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi)
• Experience coordinating with ISPs and IT vendors
• Ability to document processes and create clear SOPs
• Good communication and user-support skills

Preferred Skills

• Experience supporting a mid-sized enterprise IT environment
• Familiarity with ITIL-based incident and problem management
• Exposure to AWS WorkSpaces or basic AWS support
• Basic knowledge of backup, security, and compliance practices
• Strong organizational and time-management skills

Job Type: Full-time

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person