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IT Operations Management (ITOM)

IT Operations Management (ITOM)

Zensar

8 - 9 years

13 - 16 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

data migration acls it operations management employee engagement hr stakeholder management analytics solution architect system administrator employee relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled and experienced

ServiceNow Solution Architect

with deep expertise in

HR Service Delivery (HRSD)

and

Employee Experience

modules. The ideal candidate will lead the design, development, and deployment of scalable ServiceNow solutions, focusing on modernizing HR portals, automating HR processes, and enhancing employee engagement through intelligent workflows and custom configurations.

Key Responsibilities:

Lead the migration of legacy
Portal
to the new
Employee Center Pro
.
Design and implement custom pages and widgets tailored to requirements.
Migrate existing categories, catalogs, and knowledge articles to new
taxonomies and topic structures
for improved discoverability and user experience.
Configure and deploy
Employee Relations
module, ensuring secure and compliant handling of sensitive cases.
Automate HR activities and case management using
Now Assist
features such as
Case Summarization
and
Predictive Intelligence
.
Develop custom email templates, response formats, and
ACL configurations
to enforce data visibility and access controls.
Create and manage
custom flows
using
Flow Designer
for HR catalogs and Employee Relations workflows.

Required Skills & Experience:

8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
Strong hands-on experience with
HRSD
,
Employee Center Pro
,
Flow Designer
, and
Now Assist
.
Proven expertise in
portal development
,
widget customization
, and
taxonomy design
.
Deep understanding of
ACLs
,
email templates
, and
case management
in HR context.
Experience in
data migration
,
content structuring
, and
knowledge management
.

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist HRSD
Experience with
Predictive Intelligence
,
Virtual Agent
, and
Performance Analytics
is a plus.
Strong communication and stakeholder management skills.

Soft Skills:

Strategic thinker with a solution-oriented mindset.
Excellent collaboration and leadership abilities.
Strong documentation and presentation skills.

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