The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with experience in enterprise-level IT environments, cloud operations, and compliance frameworks, especially in the travel or airline industry, are highly preferred.

Must Have Skills (Mandatory)

Expertise in Microsoft technologies and applications.
Knowledge of IT infrastructure, applications, and compliance frameworks (ITIL, ISO, etc.).
Proficiency in high-availability networks, disaster recovery architectures, and cloud operations (AWS or Azure).
Technical support for hardware, software, and network issues.
IT project planning and execution experience.
Proficiency in Microsoft Office 365, Azure, virtualization, and Unified Communication platforms.
Expertise in firewalls, managed switches, web application firewalls, FTP, SFTP, LAN/WAN, and communication protocols.
ITIL Foundations V3 Certified with a solid release management process knowledge.
Proven expertise in IT infrastructure, architecture, applications development, and network operations.
Experience in a production 24/7 high-availability enterprise environment managing mission-critical systems (ERP, CRM, Travel Reservation Systems).

Good-to-have Skills (Optional)

Experience in the travel or airline industry.
Strong understanding of backup, recovery, and data retention planning.
Proficiency in MS Office tools (Visio, Outlook, Word, Excel, PowerPoint).
Experienced in maintaining compliant operations and ensuring successful internal and external audits.

Qualifications Experience

Education:

Bachelor s degree in Computer Science, Computer Engineering, Business, or a related field.
Cloud certification (AWS or Azure) preferred.

Experience:

6+ years in IT operations.
3+ years in a production 24/7 high-availability enterprise environment.
Extensive experience in infrastructure and operations design, deployment, and server/network management.
2+ years with high-availability networks and disaster recovery architectures.

Additional Requirements:

Candidates must have a car and a valid driving license.
Location: Abu Dhabi and Dubai.

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IT Operations Lead