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IT Operations Analyst I

IT Operations Analyst I

Conduent

2 - 6 years

5 - 9 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

report generation sql linux shell scripting unix problem management appd docker it operations java git jenkins jira rest python oracle rdbms solarwinds maven servicenow incident management application support splunk aws netcool cmms itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations.

Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents

Candidate must be able to prioritize workload, providing timely and accurate resolutions

Identify opportunities to improve Operational efficiency around application support space.

Participation in service reviews and post incident reviews.

System and Application monitoring using tools like AppD, Netcool, Solarwind etc.

Excellent written & oral communication.

Ability to cover on call support and flexibility around working hours.

Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.).

RDBMS: Oracle, SQL

Efficient in Excel, Report Generation

Experience working with ticketing tools like ServiceNow, Jira, CMMS etc.

Any scripting knowledge(shell, python etc.) is an added advantage

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IT Operations Analyst I