IT Monitoring Administrator

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Job Details:

Job Summary:

Essential Job Duties and Responsibilities:

• Monitoring of the Microsoft System Centre suite, Prometheus, AppDynamics, SolarWinds Orion, Microsoft Azure platforms, and AWS.
• Good to have scripting skills (bash, shell, PowerShell, Oracle, SQL queries)
• Should know about configuring the Container & API monitoring.
• Maintain and upgrade existing monitoring systems as required.
• Manage the incident and problem queues, ensuring resolution within agreed SLAs.
• Tune and improve the monitoring systems to allow for better incident management and problem resolution.
• Maintain register of monitors and system design documentation.
• Maintain IT documentation and work in accordance with internal procedures and industry best practices.
• Contribute to knowledge base articles.
• Assist and provide information for periodic reports on performance and availability.
• Provide analysis of capacity management to assist other resolver teams.
• Provide Windows Server support as required.
• Participate in the on-call Rota and provide out-of-hours support as required.
• Work from other Cubic or customer sites or data centers as required.
• Comply with Cubic’s values and adhere to all company policy and procedures. Comply with the code of conduct, quality, security, and occupational health, safety, and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
  

Minimum Job Requirements:

Essential

• Degree, or equivalent years of relevant experience in a technical or technical management discipline.
• Two (2)+ years of experience in Microsoft System Centre suite, Prometheus, App Dynamics, SolarWinds Orion, and Microsoft Azure/AWS platforms.
• Experience supporting customers within a technical capacity.
• Formal training with a Monitoring product.
• A self-starter who can drive through change at all levels, recognized by their peers as inspirational and the go-to person for solving organizational problems.
• Motivation to improve skillset to ensure we are challenging system design.
• Excellent attention to detail and an unfaltering desire to deliver exceptional service.
• Customer-focused and comfortable with dealing with executive-level managers.
• Able to prioritize multiple tasks with deftness and adhere to deadlines.
• Strong analytical and influencing skills to assess demand for change and ensure that the necessary controls are in place to deliver successfully.
  

Desirable

• Networking, Unix, or Microsoft qualifications.
• Experience of using SCSM 2012 in a corporate environment.
• Experience in scripting in PowerShell in a corporate environment.
• Experience working within an IT Helpdesk.
• Up-to-date understanding of cloud technologies (AWS/Azure).
  

Worker Type: